Rules & Regulation

The Grosvenor Plymouth


Rules & Regulation

HOUSE RULES

Check In / Check Out Times

Check In:           2pm to 11 pm
Check Out:           7.30 am to 11 am
*Early Check In           Mid day
**Late Check Out           1pm


* both subject to availability, each at an additional cost of £10.00 per room.



Breakfast Times

Monday to Friday     7am to 9:30am
Weekend & Bank Holidays     7:30am to 10am

Bar Opening Times

Monday to SaturdayMidday to 11.30pm
SundayMidday to 10.30pm


Credit Cards

Credit cards are accepted at the Grosvenor Plymouth and it reserves the right to temporarily hold an amount prior to arrival.

Cheques

We do not accept cheques as a method of payment

Children

Children under 2 years of age stay free of cost.

For ages above 2, please add the number of children in your group and their ages to your search to see correct prices and occupancy information.

Please note that supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Parking Permits

An all-day visitor permit can be purchased from reception for £8.00 at any time and is valid  until 09.00 am the following morning.

Cancellation Policy


For smaller bookings, there is a 24-hour cancellation policy before arrival date i.e. if a guest is to arrive on 6th, the booking has to be cancelled before 2 pm (check-in time) on 5th. The policy is as follows:

·There will be no cancellation charge if a flexible booking is cancelled / amended 24 hours before the check-in time begins on day of arrival. 

·Cancellations made on the day of arrival will result in a charge for the first night stay for any/ all rooms cancelled. 

·No show, with no communication from the guest, any rooms booked will remain allocated and chargeable for the full stay.

· In case of Early Bird booking, there is no refund if cancelled any time.


We do advise all guests to consider travel insurance to cover unforeseen circumstances, as unfortunately the hotel will not waive off any charges for no shows or late cancellations due to transport problems, ill health or inclement weather.

Large Booking

When booking for more than 6 persons or a booking for 7 days and above, different cancellation policies and additional supplements may apply. Please check at the time of booking to avoid issues.

Check in after midnight

If you are late reaching the hotel and would like to check in after midnight, it is not a problem. Just inform the reception before 11 pm so that arrangements can be made accordingly.

Pets

Pets are not allowed in the hotel

The Fine Print

Stairs

There are five floors at the Grosvenor and all rooms (with the exception of our family suite) are up at least one flight of stairs with unfortunately no lift at the hotel. Should mobility be a problem then please let us know when booking so we can attempt to accommodate you on our lowest level available. Also, entrance into the hotel is up six steps with no ramp.

Extra Beds

There is no capacity for extra beds at this property. The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected. All cots and extra beds are subject to availability

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