Reviews

What people are saying about The Grosvenor Plymouth




Summary
4.7

Lovely homely place to stay - Rating 5/5

...however, I think I may have left some belongings behind in room 10 and have somehow ended up bringing the door key home. Please advise on how to rectify this. Thanks, Cerys

Response

Dear Cerys, thank you for leaving a review. We are pleased that you enjoyed your stay, I believe that you have spoken to the Manager since posting this. We hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Cerys L | Sun 1st Dec 2024 | 2 days ago


Lovely stay - Rating 5/5

Once again the staff could not do enough for you, always smiling and nothing too much trouble.We will be back.

Response

Dear Julie, thank you for taking the time to leave such a lovely review. We are so pleased that you enjoyed your stay and we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team,

Reviewer: Julie | Wed 27th Nov 2024 | 6 days ago


Good - Rating 4/5

Rooms are always clean and comfortable. Lots of hot water and tea and coffee making facilities.I checked the website for breakfast times which were from 7am and they didn’t open until 7:30am due to low numbers in the hotel which left us right for time for an 8am appointment.Extractor fan didn’t work in the bathroom and no hot water in the sink unfortunately- we did forget to mention this when we checked out.

Response

Dear Sarah, thank you for leaving a review. We are pleased to hear that you found your room to be clean and comfortable. Apologies with the confusion around breakfast times, sometimes when we are quite we do adjust the times. You should have been made aware of the breakfast time if different from the norm so we apologise that didn't happen and will pass this onto management. Any issues with the room we would have been happy to get our maintenance team to fix so if you stay again please let us know during your stay as we want our guests to have the best stay possible while with us. We hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Sarah S | Mon 25th Nov 2024 | 1 week ago


Overnight stay - Rating 5/5

Amazing room. Very comfortable bed. Very clean. Very friendly staff. Would recommend to family and friends

Response

Dear Joanne, thank you for leaving a review. We are thrilled to hear that you enjoyed your stay and we hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Joanne C | Sun 24th Nov 2024 | 1 week ago


Usual great stay in Plymouth 22 Nov - Rating 5/5

Always my choice to stay in Plymouth, friendly staff and comfy rooms and a lovely breakfast. Thanks as always.

Response

Dear David, thank you for leaving a review. It is always a pleasure to have you stay with us and we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.

Reviewer: David| Sat 23rd Nov 2024 | 1 week ago


Good stay, lovely building. - Rating 4/5

Very good location as we were going to our Granddaughters Graduation at the Theatre Royal. No radiators working in the bedroom but a fan was available, other than that room was very comfortable & a good breakfast. All the staff were very friendly and helpful. Would stay again.

Response

Dear Greta, thank you for leaving a review. We are pleased that you enjoyed your stay with us and congratulations on your Granddaughters graduation. Apologies about the radiator, we will raise this with our maintenance team to look into as all rooms should have working radiators. Our team would have been happy to move you to another room to rectify this. We hope to welcome you back in the future where we can guarantee you will not have this issue. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Greta| Thu 21st Nov 2024 | 1 week ago


Nice stay - Rating 4/5

Very good stay. But could have done with a thicker pillow. Pan au chocolate was to die for at breakfast!

Response

Dear Geoff, thank you taking the time to leave a review. We are pleased to hear that you enjoyed your stay and will pass on your compliments regarding the pan au chocolates. We hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Geoff L | Wed 20th Nov 2024 | 1 week ago


Excellent- Rating 5/5

The room was clean and comfortable.The staff were friendly and helpful.The breakfast was tasty and there was a good variety of options.

Response

Dear Mrs G, thank you for leaving such a positive and kind review. It is great to hear that you enjoyed your stay with us, we hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.

Reviewer: Mrs G | Sun 17th Nov 2024 | 2 weeks ago


Weekend short stay - Rating 5/5

The hotel is a beautiful old building that has been renovated yo a high standard. It is extremely clean & tastefully furnished/decorated. The staff are friendly & helpful. The breakfast choice & quality were superb.It was a quiet & peaceful when we stayed & was the perfect location for the Hoe, Barbican & town centre.Thanks to all at the Grosvenor for a job well done. We would definitely return!

Response

Dear Paul, Thank you for your review and kind comments, we are so pleased that you has a good weekend stay and look forward to seeing you when you return. Kind regards, Jenny, The Grosvenor Team

Reviewer: Paul | Mon 11th Nov 2024 | 3 weeks ago


Fine - Rating 5/5

OK until an alarm kept going on a few doors away which ruined my sleep.But otherwise all good. Thanks

Response

Good Morning and thank you for your review, I am so sorry you were disturbed by the fire alarm, these things are unfortunately unavoidable sometimes. We are glad that your stay was fine otherwise and hope to see you again in the future. Kind regards, Jenny, The Grosvenor Team

Reviewer: Mr P | Sat 9th Nov 2024 | 3 weeks ago