The Grosvenor is in a good location close to The Hoe, Barbican and city centre. It was our first stay and we will definitely return. The premises are extremely well maintained, the staff are very friendly and helpful and breakfast was excellent. Our double room was spacious with king size bed and large en suite. There are parking spaces available on a first come first served basis as well. All in all a top class hotel. Highly recommend.
Response
Good afternoon Chris, thank you for leaving us this lovely review. We are so glad you enjoyed your stay with us! We are so happy you enjoyed the surrounding area and enjoyed the breakfast. We love hearing reviews like this means a lot to all the team. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Chris| Sun 10th Dec 2023 | 1 day ago
I have written so many positive reviews about my favourite hotel in Plymouth and why I continue to stay there after 20 year!Keep up the excellent work John and team.
Response
Good afternoon, thank you so much for the continued support. We are so glad you enjoy staying here. We'll look forward to welcoming you back again in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: M. H | Sun 10th Dec 2023 | 1 day ago
Really good value, delicious breakfasts, good location but the fact we had no access to the lounge and the rooms being small meant we had no where to just sit and chat together
Response
Good afternoon Rachel, thank you for leaving us this review. Sorry to hear about the lounge not being open, it usually is and I'm not sure why it wasn't I can only apologise for this. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Rachel W | Sat 9th Dec 2023 | 2 days ago
Fabulous location. Lovely hotel! Cracking breakfast!
Response
Dear Lisa, thank you so much for for leaving such a lovely review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Lisa| Tue 5th Dec 2023 | 6 days ago
Ideal hotel to stay for theatre, barbican, hoe and shops. Warm, clean and comfortable room.Breakfast was excellent!
Response
Dear A W, thank you for leaving a review. We are so pleased that you enjoyed your stay with us. We hope to welcome you back again in the near future. Kind regards, Gemma, The Grosvenor Team,
Reviewer: A W | Tue 5th Dec 2023 | 6 days ago
Travelled to Plymouth to see comedy at the Pavillions which was 4 mins walk away! Perfect location to head into town for shopping, walk along the sea front and super breakfast. Would recommend.
Response
Dear Nicola, thank you so much for your lovely review! We are so pleased you enjoyed your stay with us and that you enjoyed the surrounding area. We hope to welcome you back again soon. Kind Regards, Ella, The Grosvenor Team.
Reviewer: Nicola M | Mon 4th Dec 2023 | 1 week ago
I have stayed here twice now, such friendly helpful staff, lovely and clean. Breakfast is really high standard and waiting staff friendly too. Parking a little difficult at weekends but hotel can give you a pass for street parking for about £8 for Overnight stay. If you have to pay without a pass it's £16 at the machine which is still reasonable compared to Cambridge where I live. Hotel is really close to the seafront and barbican, this makes a lovely walk in the evening for fish and chips and coffee or the bars. Bar in hotel is great too and you can buy crisps snacks etc there also. As a single woman traveller I feel safe staying here. Will stay again.
Response
Dear Nikki, thank you for leaving a review. We are so pleased that you enjoy staying with us and feel safe while you are here, feedback like this means the world to our team. We look forward to your next visit. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Nikki B | Mon 4th Dec 2023 | 1 week ago
Had a great stay at the Grosvenor. Amazing room (11) in the perfect location (for Pavilions,the Hoe/Barbican and shopping). All the staff we spoke to were friendly and helpful. The breakfast was lovely and the free parking space an extra bonus. 100% recommended!
Response
Dear David, thank you for leaving such a lovely review! We are so glad you enjoyed your stay with us and made use of our facilities. We hope to welcome you back again soon. Kind Regards, Ella, The Grosvenor Team.
Reviewer: David | Sun 3rd Dec 2023 | 1 week ago
Our second visit to this lovely hotel did not disappoint. Everything from the reception staff to the beautiful cooked breakfast was faultless. Would definitely recommend.
Response
Hi Mrs S, thank you so much for leaving such a kind review! We are so pleased you enjoyed your stay with us, and we hope to welcome you back again soon. Kind Regards, Ella, The Grosvenor Team.
Reviewer: MRS S | Sun 3rd Dec 2023 | 1 week ago
Very clean.Very friendly. Great location
Response
Good evening Elaie, thank you for leaving us this review. We are so glad you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Elaie | Sat 2nd Dec 2023 | 1 week ago
Great hotel.Good valueClean roomBath!Great breakfast
Response
Dear Vincent, thank you for leaving a review. We are so pleased that you enjoyed your stay and we hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Vincent| Wed 29th Nov 2023 | 1 week ago
Hotel is good location to town and seafront. The room was nice clean and warm. The staff are brilliant shout out to Kirsty, sorry that’s not your name. I’m terrible with names but made everyone feel welcome and definitely will come back next time I’m in town
Response
Good evening Stephen, thank you for leaving us a review. We are so glad you enjoyed your stay here. We are glad the receptionist on duty made you feel welcome. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Stephen| Wed 29th Nov 2023 | 1 week ago
My only issues with my stay in room 5are : the shower door does not close properly; we would have liked at least 1 small upholstered chair: we would have preferred wall mounted gel etc, to reduce plastic waste and feel that mushrooms should have been added to our breakfasts.. it would have been helpful if yogurt was marked dairy or vegan. Staff friendly and helpful
Response
Good evening Miriam, thank you for leaving us a review. We are sorry you felt some things weren't up to the standard required. We will look into perhaps changing some things to make it easier. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Miriam N | Mon 27th Nov 2023 | 2 weeks ago
We arrived on Friday and got a lovely parking space in the small car park. Check in was smooth, staff super friendly and efficient. The room was comfortable and spotless.Only downside was the heat, absolutely red hot. The radiator wouldn't turn down and the window only allowed a 2 inch opening.Breakfast was spot on, no complaints there.I've only knocked a star off because I melted. If you're cold blooded then it's ideal.
Response
Hi Amanda, thank you for leaving a review. We are so pleased that you enjoyed your stay. Apologies that you had trouble with turning the radiator down - hopefully our team were able to help with this while you were here. We hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Amanda| Mon 27th Nov 2023 | 2 weeks ago
Nice clean room. Good breakfast. Excellent service
Response
Hi Keith, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to welcome you back again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Keith G | Mon 27th Nov 2023 | 2 weeks ago
Nice hotel with a clean tidy room and well heatedI did not expect a room clean as I was only staying 2nights but it had been cleaned and re stocked
Response
Good afternoon Bob , thankyou for leaving us a review. We are so glad you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Bob M | Sun 26th Nov 2023 | 2 weeks ago
This is the second time we’ve stayed here. The hotel is a good base for exploring the area & ideally placed for the shops & restaurants. The staff are excellent, friendly & helpful. The rooms though a little dated are clean, comfortable & represent good value for money especially when breakfast is included in the price. We will definitely stay here again.
Response
Good afternoon Burnett , thankyou for leaving us a review. We are so glad you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Burnett | Sun 26th Nov 2023 | 2 weeks ago
Very friendly staff - comfortable room rooms. Good breakfast and parking facilities.
Response
Good afternoon Peter, thankyou for leaving us a review. We are so glad you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Peter R | Thu 23rd Nov 2023 | 2 weeks ago
I have stayed a few times and always been happy unfortunately this time had a few issues with the room (tv not working, no heating the 1st night and then full heating that could not be turned off) but as always the staff was very friendly and sorted out the issues quickly.High standards of cleanliness. Very calm and well located.Do recommend it.
Response
Good afternoon Beatrice, thank you for leaving us this review. We are so sorry to hear you had some problems whilst staying here but glad our team were able to resolve these issues. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Beatrice H | Thu 23rd Nov 2023 | 2 weeks ago
The hotel is beautiful and a stones throw from the Hoe. The room was very clean and today with a very comfortable bed. Breakfast was fantastic and the staff couldn’t be more helpful.Looking forward to returning.
Response
Dear Brian, thank you for taking the time to leave a review, our team appreciates feedback like this so much. We look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Brian R | Tue 21st Nov 2023 | 2 weeks ago
I came from Liverpool visit my nephew and his wife. We booked room for us. It was clean, welcoming. Had a fantastic breakfast. Will come again
Response
Dear Nanda, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Nanda | Mon 20th Nov 2023 | 3 weeks ago
This is the third time I have used this hotel. Room was clean and comfortable and the breakfast excellent. When I next travel to Plymouth this hotel will be my first venue of choice.
Response
Dear Gerald, thank you for taking the time to leave such a positive review. It is a pleasure to have you stay and we hope to welcome you back again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Gerald D | Mon 20th Nov 2023 | 3 weeks ago
Staff very friendly, room clean with everything you need, great breakfast.
Response
Dear Andy, thank you for leaving a review. We are so pleased that you found our team to be friendly, your room to be clean and that you enjoyed your breakfast. We hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Andy D | Mon 20th Nov 2023 | 3 weeks ago
We stayed here for the evening while visiting Plymouth for an Uni open day. It was perfect location. The hotel was comfortable, warm (maybe too warm!) and very clean. Parking wasn’t an issue £8 for an overnight permit on the street outside. The breakfast was delicious with plenty of choice. Would definitely recommend.
Response
Good afternoon Angharad, thankyou for taking the time to leave us this lovely review. We are so glad you enjoyed your stay with us! We love receiving feedback like this. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Angharad D | Sun 19th Nov 2023 | 3 weeks ago
Great location near the Hoe but close to town. Clean room with good facilities. Good breakfast
Response
Good afternoon Peter, thank you for leaving us a review. We are so glad you enjoyed your stay with us. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Peter W | Sun 19th Nov 2023 | 3 weeks ago
Reception on arrival excellent. Friendly staff.Limited parking at rear of hotel. No issues.Cleanliness/facilities of room and overall condition of hotel excellent.Service and quality of food ingredients at breakast very good. Ample servings.Great location to Hoe and city centre ideal.Would stay again definately.
Response
Good afternoon David, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us, feedback like this is great to hear! We hope to welcome you back again in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: David Y | Sun 19th Nov 2023 | 3 weeks ago
Friendly from the moment we walked in.Very clean and inviting.We had a goodnights sleep.Breakfast was perfect and included in the price.
Response
Dear Maria, thank you for leaving such a lovely review. We are so pleased that you enjoyed your stay and hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Maria| Sun 19th Nov 2023 | 3 weeks ago
Very good location near to The Hoe.Comfortable rooms, good breakfast and friendly and helpful staff.Parking available on a first come first served basis for which we were grateful. Couldn't ask for more for a one-night stay.
Response
Good afternoon Vanessa, thankyou for leaving us this lovely review. We are so pleased you enjoyed your stay with us, feedback like this is so nice to hear. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Vanessa | Thu 16th Nov 2023 | 3 weeks ago
The Grosvenor was perfect for what I needed! The room was very clean and the bed was comfortable.Breakfast was great! The Staff were also very lovely and welcoming.
Response
Dear Millie, thank you for leaving a review. We are so pleased that you enjoyed your stay with us, feedback such as this is lovely to hear. We hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Millie | Wed 15th Nov 2023 | 3 weeks ago
Great hotel, with great facilities, lovely people, receptionist was very helpful last night and again this morning
Response
Dear John, thank you for leaving a review. We are so pleased that you enjoyed your stay and found our team to be helpful, this is great to hear. We hope to welcome you back again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: John M | Wed 15th Nov 2023 | 3 weeks ago
Great hotel . Very clean , felt very welcoming. Staff all lovely and helped with anything you needed . Breakfast excellent. Location amazing . Definitely stay again . Thank you for a great stay .
Response
Dear Linda, thank you so much for taking the time to leave such a positive review. We are thrilled that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Linda| Sun 12th Nov 2023 | 4 weeks ago
very friendly and great breakfast
Response
Thank you for leaving a review. We are so pleased that you found our team to be friendly and that you had a great breakfast. We hope to see you again. Kind regards, Gemma, The Grosvenor Team,
Reviewer: . | Thu 9th Nov 2023 | 1 month ago
This is the 2nd time we have stay at thus hotel in plymouth..... very clean good food and great customer services..... we stay here agina
Response
Dear Donna, thank you for leaving a review. We are so pleased that you enjoy staying with us, feedback like this means the world to our team. We look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Donna H | Mon 6th Nov 2023 | 1 month ago
Clean and tidy,would highly recommend, has everything you need,friendly staff and accommodate you if you need anything, we have been here twice now a nd would recommend to family and friends, five star experiences each time we have stayed.
Response
Good evening Ian, thank you for leaving us this lovely review. We are so glad you have enjoyed your stay with us. We hope to welcome you back again for your third stay! Kind regards, Georgia, The Grosvenor Team.
Reviewer: Ian H | Sun 5th Nov 2023 | 1 month ago
Great breakfast included
Response
Hi James, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and its great to hear that you enjoyed your breakfast, we will pass this feedback on to our Chefs. We hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: James D | Wed 1st Nov 2023 | 1 month ago
A good stay and a nice quiet night's sleep. Have stayed before so booked again. Plenty of tea, coffee etc in room and room was clean and comfortable. Particularly good was the lovely breakfast which catered for all tastes and requirements. We found this hotel very convenient for our theatre visit.
Response
Good evening Maralyn, thank you for leaving a review. We are so glad you enjoyed your stay with us and we are pleased that you enjoyed the breakfast. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Maralyn B | Wed 1st Nov 2023 | 1 month ago
Clean and tidy great breakfast. Bathroom's always clean bed's comfy and the parking always helps in that part of Plymouth
Response
Good evening Steven, thank you for leaving us a review. We are so pleased you enjoyed the stay and the breakfast. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Steven| Wed 1st Nov 2023 | 1 month ago
Have stayed here twice in the last 12 months and will return.Love the location (right on the hooe); free parking (not guaranteed but parking on street and discounted if not); free breakfast; great spacious rooms; small bar & friendly welcome/receptionist.Think best value in the location and have stayed in others on the same road.
Response
Good evening, thank you for leaving us this lovely review! We are so glad you enjoyed your stay with us and made use of the surrounding area. We hope to welcome you back again soon! Kind regards, Georgia, The Grosvenor Team.
Reviewer: N S | Wed 1st Nov 2023 | 1 month ago
Staff are very friendly and helpful. Room was immaculately clean bathroom was spotless. breakfast is a delight and lots of choice including fresh cooked English. All in all everything you need out of a hotel and free parking helps.
Response
Dear Anil, thank you very much for your review. We are very glad that you found the hotel clean and that you enjoyed your breakfast. We hope to welcome you back soon! Kind regards, Ella, The Grosvenor Team
Reviewer: ANIL B | Mon 30th Oct 2023 | 1 month ago
Clean and tidy hotel, good breakfast, can'tcomplain.My request 'not the top floor' (or similar) was met, not too many stairs.Room 19
Response
Good evening Michael, thank you for leaving us a lovely review. We are so glad you enjoyed your stay with us and your room met the standards required. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Michael| Mon 30th Oct 2023 | 1 month ago
Enjoyed our stay at Grosvenor Hotel Plymouth. Warm friendly team, excellent service and comfortable room. Breakfast was outstanding.Thank you for a great stay.
Response
Good evening Adrian, thank you for leaving us this lovely review! We are so glad you enjoyed your stay and breakfast. We hope to welcome you back again soon! Kind regards, Georgia, The Grosvenor Team.
Reviewer: Adrian J | Sun 29th Oct 2023 | 1 month ago
Brilliant roomn friendly staff
Response
Good evening James, thank you for leaving us a review. We are so glad you enjoyed your stay. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: James M | Sun 29th Oct 2023 | 1 month ago
My room - single room - was small, not pretty and quite dark. Having said that it was spotlessly clean and had everything I needed. The staff that I met-- everyone of them -- were lovely. The location was brilliant and I would recommend this place to family and friends. The building is attractive and the atmosphere is friendly with a real mix of people.
Response
Good evening Verity. Thank you for leaving us this review. Sorry to hear that you're room wasn't how you expected it to be. However, I am so glad you enjoyed all other parts of your stay. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Verity L | Sat 28th Oct 2023 | 1 month ago
Great stay ,value for money hotel .Great staff friendly,brilliant breakfastWould definitely stay again
Response
Good evening David, thank you for leaving this review. We are so glad you enjoyed your stay here. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: David J | Fri 27th Oct 2023 | 1 month ago
I enjoyed my 3 night stay at the Grosvenor Plymouth. Good breakfast and hotel is in a very convenient location.Staff all friendly and polite.TV reception was a bit iffy.
Response
Dear Wendy,Thank you for your positive review and that you enjoyed your breakfast. Yes what a great location we have.We look forward to welcome you back to the Grosvenor, Plymouth.Regards The Grosvenor Team
Reviewer: Wendy M | Thu 26th Oct 2023 | 1 month ago
Nice comfy and clean room with a cracking breakfast. Friendly staff. Always my location of choice when staying over in Plymouth.
Response
Dear David,Thank you for your great review as usual it was a great pleasure to have you stay at the Grosvenor againand we look forward to your return visit.Best regards The Grosvenor Team
Reviewer: Dave H | Thu 26th Oct 2023 | 1 month ago
Staff couldn’t have been more helpful. Breakfast very nice indeed and staff attentive. Bed was so comfortable.Really enjoyed our stay.Would definitely return.
Response
Good evening Duncan, thank you for leaving us a review. We are so glad you enjoyed your stay with us. We will look forward to welcoming you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Duncan | Thu 26th Oct 2023 | 1 month ago
This is my second time staying here. Such a lovely place to stay. I initially chose here as I was bringing my daughter to the arts university. The hotel is situated on a beautiful street with The Hoe at the very top. The breakfast that is included is absolutely amazing, and my daughter is able to join me for £10, which is brilliant value and a great idea. I wouldn’t stay anywhere else whilst visiting Plymouth.
Response
Dear Sharon, thank you so much for taking the time to leave such a kind and positive review. We are so pleased that you enjoy staying with us and we hope to welcome you back again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Sharon| Mon 23rd Oct 2023 | 1 month ago
We had a fantastic stay at this hotel , the staff were so friendly and welcoming, room was spotless very spacious and had all the amenities we needed breakfast was fantastic all freshly made plus continental if you wanted that aswell , location wise it is very central to city centre, pavilion and the hoe . Would definitely stay again highly recommend
Response
Dear Mr R, thank you for leaving a review. We are so pleased that you enjoyed your stay with us, feedback such as this means the world to our team. We hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Mr R | Mon 23rd Oct 2023 | 1 month ago
A beautiful hotelThe room was just perfect for us. Clean and fresh. Happy and helpful staff. I'm definitely returning when visiting Plymouth again.
Response
Dear Mrs H, thank you for leaving us a review. We are so glad you enjoyed your stayed with us. We will look forward to welcoming you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Mrs H | Sun 22nd Oct 2023 | 1 month ago
Booked a low price room whilst visiting Plymouth University with my daughter.Room was simple but immaculate with everything you need.Breakfast was fantastic with good quality ingredients, great buffet and lovely cooked breakfast made to order.What makes this hotel though is the staff.Polite, attentive, friendly and nothing is too much trouble.Thank you for making a 'have to stay' into a treat.
Response
Dear Donna, thank you for leaving us such a lovely review. We are so glad you and your daughter enjoyed your stay here. We hope to welcome you back again soon! Kind regards, Georgia, The Grosvenor Team.
Reviewer: Donna| Sun 22nd Oct 2023 | 1 month ago
Situated just down from the Hoe, and a short walk from the city centre, The Grosvenor is perfectly placed for visiting the best Plymouth has to offer.The room was neat and tidy, very clean with a very comfortable bed.Breakfast was plentiful and was served by very helpful staff. It was delivered promptly and was delicious.Overall our stay was exactly what we required, and good value for money.
Response
Dear Steve, thank you for leaving us such a lovely review. We are so glad you enjoyed your stay with us and found the location perfect for your trip to Plymouth. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Steve E | Sun 22nd Oct 2023 | 1 month ago
Always get a good welcome at the Grosvenor. Basic accommodation, but my requirements are few. Just a bed to sleep in, and a good breakfast. Thank you for a good stay, will be back.
Response
Dear William, thank you for leaving a review. We are so pleased you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: William D | Sun 22nd Oct 2023 | 1 month ago
Very clean and tidy.Bedroom was comfortable.Friendly and very helpful staff.Within walking distance of the pavilion and other amenities. Would definitely stay again.
Response
Dear Sharon, thank you for leaving a review. We are so happy that you enjoyed your stay and were able to make use of the surrounding facilities. We hope to welcome you back again soon! Kind regards, Georgia, The Grosvenor Team.
Reviewer: Sharon| Sat 21st Oct 2023 | 1 month ago
A well presented hotel.The rooms were adequate and the shower very good.The breakfast was fine and the staff pleasant
Response
Dear Diana, thank you for leaving a review. We are so pleased you enjoyed your stay with us. We hope to welcome you back again soon. Kind regards, Georgia, The Grosvenor Team.
Reviewer: Diana P | Sat 21st Oct 2023 | 1 month ago
All good apart from internet at back of building. Breakfast fantastic. Great selection.
Response
Dear Phillip, thank you for leaving a review. We are so pleased that you enjoyed your stay. We hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Philip J | Tue 17th Oct 2023 | 1 month ago
We have stayed a number of times. The comfort and quality is second to none.An ideal hotel for an overnight stay if visiting the theatre or similar
Response
Dear Eddie, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Eddie| Mon 16th Oct 2023 | 1 month ago
Great room, great breakfast, lovely staff
Response
Dear Melville, thank you for your review and positive feedback regarding our rooms, breakfast and staff. We hope to accommodate you again soon. Kind regards, Jenny, The Grosvenor Team
Reviewer: Melville | Sun 15th Oct 2023 | 1 month ago
We had a great experience. The staff team are amazing. We had a feast at the breakfast too
Response
Dear Sivanesan, thank you so much for this kind review and great feedback about our staff and breakfast. We are so pleased that you had a great experience. Hope we get the privilege to welcome you back soon. Kind regards, Jenny, The Grosvenor Team
Reviewer: Sivanesan R | Sun 15th Oct 2023 | 1 month ago
We just stayed one night as we were going to the Theatre Royal to watch the ballet.Nice room at the front but very quiet.Fortunately, we managed to bag a parking space at the rear which was lucky as there are only eight and we got the last available one.There is lots of parking on the street but you have to pay, even for overnight.Good breakfast, promptly served.Breakfast Room rather loud for us with hearing aids as it has a tiled floor and metal furniture.Would definitely stay here again.
Response
Dear Tony, Thank you very much for taking the time to leave a review. We are glad that you had a good trip to see the ballet and that you enjoyed the breakfast. We look forward to seeing you again. Kind regards, Jenny, The Grosvenor Team
Reviewer: Tony M | Sat 14th Oct 2023 | 1 month ago
The Grosvenor is my "go to" accommodation choice in Plymouth.Plenty of character about the building, unlike bland alternatives!Great location, competitive rates, great choice of breakfast menu, friendly staff. . . as you can see I like the place!!
Response
Dear Roger, thank you so much for leaving such a lovely review. It is always a pleasure to have you stay with us and we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Roger C | Wed 11th Oct 2023 | 2 months ago
Booked the hotel for 1 night with friends. Ideal place to stay near the Hoe and Barbican.Very pleasant staff, lovely clean rooms and really nice breakfast.Overall a great stay handy for everything and we really enjoyed our short time there.Will book again
Response
Dear Julie, thank you for leaving a review. It is great to hear that you enjoyed your stay with us and will book again. We look forward to welcoming you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Julie| Mon 9th Oct 2023 | 2 months ago
Hotel much better than expected.Rooms clean and comfortable and excellent breakfast. We old deffo stay again
Response
Dear David, thank you for leaving a review. We are so pleased that was exceeded your expectations that's lovely to hear. We hope to see you again soon. Kind regards, Gemma, The Grosvenor Team,
Reviewer: David| Sun 8th Oct 2023 | 2 months ago
What a lovely hotel, friendly, clean, convenient to the hoe and town centre. Breakfast was amazing.Would recommend this hotel .
Response
Dear Janet, thank you for leaving a review. We are so pleased that you enjoyed your stay with us, we would love to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Janet N | Sun 8th Oct 2023 | 2 months ago
Had a family room which allowed our 11year old granddaughter some privacy. Room was perfect. Situation for shopping and eating out in the evening also perfect. Staff friendly and helpful. Breakfast great. Basically just what we were hoping for. Would definitely return.
Response
Dear Aly, thank you so much for such a kind review. We are so pleased that you enjoyed your stay in our family suite. We hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Aly | Sun 8th Oct 2023 | 2 months ago
Nice clean room ,good food, friendly staff . Excellant. See you next year
Response
Dear Tracey, thank you for leaving such a lovely review. We look forward to welcoming you in2024. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Tracey D | Sun 8th Oct 2023 | 2 months ago
Lovely hotel, clean and staff very friendly
Response
Dear Bernadette, thank you for leaving such a kind review. We are so pleased that you enjoyed your stay and hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Bernadette| Sun 8th Oct 2023 | 2 months ago
Bit of a battle to climb over 60 steps every time one goes to the room.Showers are small but clean.The staff were excellent which made all the difference-thank you!
Response
Dear Fergus, thank you for leaving a review. We are so pleased that you found your room to be clean and that our staff were excellent! If you stay with us again you can request a room on a lower floor and we will try our best to accommodate. We hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Fergus F | Fri 6th Oct 2023 | 2 months ago
Staff are very helpful.Our room was large and very comfortable.A bonus having tea and coffee in the room.Breakfast was included in the price and was excellent with lots to choose from.
Response
Dear Christine, thank you for taking the time to leave us such a great review. We're glad you enjoyed your stay with us, and look forward to welcoming you back in the future. Matt
Reviewer: Christine| Thu 5th Oct 2023 | 2 months ago
This is my regular go to hotel. Great location, amazing staff who cannot do enough for you. The rooms are comfortable and have everything I need when in Plymouth. The breakfast is plentiful, good variety & the cooked to order always on point by great staff each morning. I’ve lost count now of how often I’ve stayed here.
Response
Dear Dean, thank you for taking the time to leave us such a great review. We're glad you enjoyed your stay with us, and look forward to welcoming you back in the future. Matt
Reviewer: Dean| Thu 5th Oct 2023 | 2 months ago
Comfortable clean room with excellent breakfast
Response
Dear Stephen, thank you for taking the time to leave us such a great review. We're glad you enjoyed your stay with us, and look forward to welcoming you back in the future. Matt
Reviewer: Stephen R | Thu 5th Oct 2023 | 2 months ago
Really had a good time here.Clean and tidy hotel and very friendly helpful staff.Great breakfast too.Will definitely return if we are in area as location for Ho,Barbican and shopping is excellent.
Response
Dear Margaret, thank you so much for taking the time to leave such a positive review. It was a pleasure to have you stay and we look forward to seeing you again if you return to Plymouth. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Margaret W | Tue 3rd Oct 2023 | 2 months ago
We had a 5 night stay with breakfast recently and couldn’t fault the hotel. It was lovely and clean, the breakfast had lots of choice and the service was great. A friendly atmosphere and the staff were very helpful. It was in close walking distance to the main town centre restaurants and attractions at the Barbican. Would recommend it to anyone planning a visit to the city.
Response
Dear Christine, thank you so much for leaving such a lovely review. It was a pleasure to have you stay and we would love to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Christine F | Tue 3rd Oct 2023 | 2 months ago
Very welcoming and helpful staff. Room and bathroom clean and tidy. Excellent breakfast. Hotel is within walking distance of Barbican, City Centre and coastal walks.
Response
Thank you for taking the time to leave a review. We are glad to hear that you were made to feel welcome and that everywhere was clean and tidy for you. We look forward to hopefully accommodating you again. Kind regards, Jenny, The Grosvenor Team
Reviewer: MRS| Mon 2nd Oct 2023 | 2 months ago
Enjoyed the stay very much, bathrooms too small, need to modernised, get rid of baths and have showers only, or selected rooms with baths. Breakfast was good, but you need bigger plates.
Response
Dear Stuart, Thank you or your review, we are so pleased that you had a good stay. As you suggest, we do already have a mixture of bathrooms with showers over baths and just showers only, to suit everyone's needs. Feel free on your next visit to request a room with just a shower. Kind regards, Jenny, The Grosvenor Team
Reviewer: Stuart H | Sun 1st Oct 2023 | 2 months ago
Kindly and friendly staff, well cleaning
Response
Dear Asa,Thank you for your kind review we are very glad to hear you enjoyed your stay with us here at the Grosvenor and we look forward to hopefully seeing you again in the future.Kind RegardsLaura & The Grosvenor
Reviewer: Åsa| Fri 29th Sep 2023 | 2 months ago
Excellent stafThe room was superbNothing to complain about
Response
Dear Kjell,Thank you for your kind review we are very pleased you enjoyed your stay with us, we hope to see you again in the future.Kind regards,Laura & The Grosvenor Team
Reviewer: Kjell| Fri 29th Sep 2023 | 2 months ago
Stay was absolutely great, staff were so friendly and helpful. Rooms extremely clean and tidy, perfect for a business trip. Location great for hoe, Barbican as well as town. Definitely stay again... oh yes breakfast was really good too!!
Response
Dear SimonThank you for your amazing review we are really glad you enjoyed your stay and loved our very handy location we very much look forward to you staying with us again.Kind regards Laura & the Grosvenor Team
Reviewer: Simon T | Wed 27th Sep 2023 | 2 months ago
My daughter really enjoyed her stay, she was travelling on her own. So was feeling a little apprehensive, she said that hotel staff were lovely and she felt safe and well looked after, enjoyable experience
Response
Dear Bethany,Thank you for such a kind review we are so glad your daughter had a pleasant stay with us and was made to feel safe and welcomed here at the Grosvenor.kind regards Laura & The grosvenor team
Reviewer: Bethany| Wed 27th Sep 2023 | 2 months ago
I came to Plymouth for my grandson graduation ceremony on the Hoe for which you are perfectly situated.I arrived on Thursday afternoon was treated by welcoming friendly staff was immediately offered help with my luggage which was much appreciated. My room was clean and comfortable. The standard of service was the same by all your staff nothing was to much trouble for them, i couldn't have been treated better. The breakfast was very good plentiful and nicely served. I would not hesitate to recommend you to anyone. Two members of staff need a special mention. Katie the evening receptionist and Ruby who seemed to be there all the time. Ruby was the one who carried my bags and seemed to be everywhere helping. They made my family very welcome when they visited after the ceremony even helping my son's partner with the pushchair and picked me up of the pavement whenI tripped over outsidein the evening. I can't thank them enough for looking after me.
Response
Dear Mrs B, thank you so much for leaving a review. It is so lovely to receive feedback such as this, it really does mean so much to our team. Thank you for mentioning Katie and Ruby, I will pass this lovely feedback on to them. We are so pleased that you enjoyed your stay, it was a pleasure to have you and we would love to welcome you back in the future. Congratulations to your Grandson on his Graduation. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Mrs B | Tue 26th Sep 2023 | 2 months ago
The Grosvenor Plymouth was every bit as nice as we had hoped.The location could not have been better, the rooms were very pleasant (with excellent beds), the breakfast was hearty and delicious, and the staff was super friendly and helpful.Wish we could have stayed longer.
Response
Dear Tom, thank you so much for leaving such a positive review. We are over the moon that you enjoyed your stay with us and would love to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Tom N | Tue 26th Sep 2023 | 2 months ago
Located 1min walk to the Hoe & 10mins to the Barbican. Received a very friendly welcome (poss Katie?) decent size clean room, quiet area, only x6 parking spaces at the rear of hotel however hotel could arrange an on road parking permit for £8, breakfast was good (we had full English, but plenty of options) would recommend.
Response
Dear Arron, thank you for leaving a review. We are so pleased that you received a friendly welcome from Katie, this is lovely to hear. With regards to parking we actually have 8 spaces at the rear of the hotel which we offer free of charge to our guests and then you are correct we offer permits to our guests to help keep the cost done if needed to use the on street parking. We hope to see you again in the future. Kind regards, Gemma, the Grosvenor Team
Reviewer: Arron| Mon 25th Sep 2023 | 2 months ago
Really enjoyed staying here. Friendly, clean, everything I needed it was no trouble for the hotel staff. Always there to help or provide.
Response
Good Morning Rachel, thank you so much for taking the time to leave a review, We are delighted you had a lovely stay with us and we were able to offer everything you needed. We look forward to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Rachel X | Fri 22nd Sep 2023 | 2 months ago
Spent one night here. Nice hotel, lovely staff and great location for the Hoe, Barbican or city centre
Response
Dear Sean, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Sean E | Thu 21st Sep 2023 | 2 months ago
Hemos estado encantados, la habitación limpia y ordenada y el trato del personal maravilloso. Gracias
Response
Good Morning Silvia, thank you for your very kind review. We are so pleased you had a lovely stay with us. We hope to welcome you again soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Silvia G | Thu 21st Sep 2023 | 2 months ago
Came to Plymouthfor my sons graduation. Hotel very clean, all staff lovely and friendly.Great location
Response
Dear Gill, thank you for leaving such a lovely review. Congratulations to your son on graduating. We would love to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Gill | Thu 21st Sep 2023 | 2 months ago
The hotel is very pleasant, great location, the staff were very helpful and good natured.The room was very comfortable, as was the bed.Tasty breakfast with lots of options.Clean and tidy.Five starsHighly
Response
Dear Melanie, thank you so much for taking the time to leave a review. We are thrilled to hear that you had such a positive experience during your stay. Feedback such as this means so much to our team. We hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Melanie T | Wed 20th Sep 2023 | 2 months ago
Good attentive staff, very helpful. Breakfast was good. Room was well appointed and kept clean. The only criticism I have was we had 4 flights of stairs to get to our room, there was no lift and my partner found them exhausting. Had I have known this I would have stipulated a room on lower level.
Response
Dear Paul, thank you for taking the time to leave a review. We are so pleased that you enjoyed your stay with us. If you book with us again in the future you can request a room on a lower floor at the time of booking and we will try our very best to accommodate this. We hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Paul H | Wed 20th Sep 2023 | 2 months ago
everything was perfect, the room was clean and the service is amazing. The breakfast was good and the location is perfect, it is few minutes from the seafront and hoe and many other several places.
Response
Dear Randa, thank you so much for leaving such a lovely review. It was a pleasure to have you stay and hope to see you again in the future. Kind regards, The Grosvenor Team.
Reviewer: Randa A | Wed 20th Sep 2023 | 2 months ago
Comfortable room and a very good breakfast.
Response
Dear Susan, thank you for taking the time to leave such a kind review. We are so pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Susan W | Mon 18th Sep 2023 | 2 months ago
Lovely room friendly staffWonderful breakfast
Response
Dear Mrs M, thank you so much for taking the time to leave such a lovely review. We are thrilled that you enjoyed your stay and hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Mrs M | Mon 18th Sep 2023 | 2 months ago
We had a very pleasant stay at the Grosvenor hotel this weekend. The staff are very friendly and all seem very happy in there jobs which you don't see very often these days. the hotel was very comfortable and the breakfast was really good with plenty to choose from each morning. If we had to criticize anything its that the room we stayed in could have done with a repaint.
Response
Dear Graham, thank you for leaving a review. We are so pleased that you had a pleasant stay and found our team to be friendly. We will pass on your feedback regarding painting of the room. We hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Graham A | Mon 18th Sep 2023 | 2 months ago
Nice quiet hotel and probably best breakfast in Plymouth
Response
Hi Eddie, Thank you for taking the time to review us.We are so glad that you enjoyed your stay and loved the breakfast.We look forward to seeing you in the future.Many Thanks Liza, The Grosvenor Team
Reviewer: Eddie| Sun 17th Sep 2023 | 2 months ago
We have stayed here before,the hotel’s position is excellent for visiting The Theatre Royal and Plymouth Pavilions. A quiet area but close to The Hoe and centre of the city. Very comfortable bed and excellent breakfast.
Response
Dear Gina, thank you so much for taking the time to leave a review. It is a pleasure to have you stay and we hope to welcome you back again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Gina| Sun 17th Sep 2023 | 2 months ago
ExcellentVery cleanAnd very helpful staffGood location, near all atractions in PlymouthVery good cooked breakfast
Response
Dear Dario, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Dario L | Sun 17th Sep 2023 | 2 months ago
A perfect visit to The Grovsenor Hotel. Over night stay, friendly and welcoming as always. Breakfast was plentiful and fantastic choice. Love staying here
Response
Dear Averiss, thank you for leaving a review. It is always a pleasure to have you stay with us, we hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Averiss | Sun 17th Sep 2023 | 2 months ago
Lovely staff, very nice breakfast room.Very clean.
Response
Dear Ian, thank you very much for taking the time to leave a review. We are so pleased you had a lovely stay with us. It means so much to our team the positive reviews. We hope to see you again. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Ian| Sat 16th Sep 2023 | 2 months ago
Very helpful and professional staff.Comfortable room if a bit dark and small - to be expected in an old hotel. Good breakfast. Brilliant location.
Response
Dear Eileen, thank you for leaving a review. We are so pleased that you enjoyed your stay and had such a positive experience with us. We hope to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Eileen L | Sat 16th Sep 2023 | 2 months ago
On arrival we managed to park in front of the hotel on the street as we have a blue badge for parking this was extremely convenient. On entering the receptionist was really helpful offering us a parking permit but when we explained we have disabled badge she went on to say the room we booked was on the top floor and offered us a room on a lower floor which was very much appreciated thank you . Room was small but perfectly comfortable and had everything we needed. Breakfast was simply fabulous offering fresh fruit ,yoghurt ,cereal and pastries then to top that freshly cooked breakfast options too , well done all the staff at this establishment you do a great job and we highly recommend anyone looking to stay in plymouth to book in here you won’t be disappointed .
Response
Dear Christine, thank you so much for taking the time to leave such a lovely review, we are so pleased that you enjoyed your time with us - it really does mean the world to our team. It was a pleasure to have you stay and we hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Christine| Wed 13th Sep 2023 | 2 months ago
Great place to stay after getting off the Brittany ferry a warmwelcome spotlessly clean will definitely stay again Did not stay for breakfast as l had an early start but in the past has always been good
Response
Dear Wendy, thank you much for leaving such a kind and positive review. It was a pleasure to have you stay and hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Wendy K | Mon 11th Sep 2023 | 3 months ago
Stayed one night when dropping son back to uni. The room was large, and clean and tidy. It was very hot and they had opened the windows which was appreciated. The location is good for the seafront and Barbican areas. Breakfast was nice, fruit, cereal etc followed by your choice of cooked breakfast.The only downside was another guest who came stomping in to the room above us late at night and proceeded to shout at his wife for over half an hour. I phoned the hotel reception (I was in pyjamas) but no reply so I left a message. No-one ever came back to me, and it didn't feel as if anyone was on duty overnight so that was a real shame and completely disturbed our sleep. I appreciate the guests behaviour was not the hotel's fault, hence still 4 stars, but I think you need someone available for problems even overnight. I wouldn't stay again due to concerns about soundproofing.
Response
Dear Amanda, thank you for leaving a review. We are so pleased that you enjoyed our prime location and our breakfast. Apologies that you had noisy guests above you. Once our reception shuts we do have an out of hours number - this information is located by the main entrance of the hotel and also in all of the rooms. This would go through to a member of staff who is on duty overnight or to our manager - either would have been more then happy to come and assist you. Apologies that you were unaware of this. With regards to soundproofing, we are an old Victorian building, however we are looking into ways that this can be improved so will pass on your feedback. We would love to welcome you back in the future, please call us to discuss quoting you booking reference number. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Amanda D | Sun 10th Sep 2023 | 3 months ago
We have stayed at The Grosvenor Hotel on a few occasions now and it hasn’t disappointed us. The rooms are clean. The bathroom has hair and shower products for you to use. The breakfast is exceptional. The staff are very friendly and helpful.
Response
Dear Bernadette, thank you so much for taking the time to leave such a lovely review. Its always a pleasure to have you stay with us and we hope to see you again soon. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Bernadette| Sun 10th Sep 2023 | 3 months ago
Excellent location.Good facilities and super breakfast.Above all, the team is super friendly and helpful.Highly recommended to all comers.
Response
Hello Mark, Thank you for taking the time to leave such a kind review. We are delighted to hear that our team were super friendly and helpful during your stay with us and the breakfast was super, I will pass that onto the chef. We cannot wait to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Mark R | Fri 8th Sep 2023 | 3 months ago
Hotel is well situated for the town & Hoe, plenty of payed parking nearby,Clean and tidy, good choice for breakfast, staff pleasant & helpful
Response
Dear Brian, thank you for leaving such a kind review. We are so happy that you enjoyed your stay and hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Brian C | Thu 7th Sep 2023 | 3 months ago
Excellent stay and will definitely be back
Response
Dear Alan, thank you for leaving a review. We are so pleased that you enjoyed your stay, we look forward to your next visit. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Alan| Thu 7th Sep 2023 | 3 months ago
Just a few minutes walk off The Hoe. Great location for the cross-channel ferry, city centre, historic Barbican, the Citadel and much more. We were able to park our car at the back of the hotel.The room was comfortable but up several flights of stairs. The parts of the hotel we saw were very clean and appeared ‘recently’ painted.We would be happy to stay here again.
Response
Dear CRP, thank you for leaving a review. We are so pleased that you enjoyed your visit with us and would love to welcome you back in the future. A tip from us if you would like a room on a lower floor you can request this at the time of booking and we will be happy to accommodate this request subject to availability. Kind regards, Gemma, The Grosvenor Team.
Reviewer: CRP | Wed 6th Sep 2023 | 3 months ago
Hotel in brilliant location to centre. Lovely breakfast and room ok if a little dated. However didn’t get much sleep as only had a thick duvet and the temperature was 25. Tossed and turned all night as no sheet in room. Maybe reception had them but didn’t ask.
Reviewer: Carole M | Wed 6th Sep 2023 | 3 months ago
Good stay. Friendly staff. Good breakfast.
Response
Dear Bob, thank you so much for leaving such a kind review. We are so pleased that you enjoyed your stay and hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Bob| Wed 6th Sep 2023 | 3 months ago
absolutely beautiful hotel, all staff were very friendly and polite, everywhere clean and tidy. comfortable bed and pillows and the breakfast was excellent best scrambled eggs I've ever had, will definitely book again for my daughters graduation
Response
We love seeing such lovely feedback! We're glad you enjoyed your stay with us and we hope to welcome you back soon!
Reviewer: Nichola| Sun 3rd Sep 2023 | 3 months ago
Very clean and friendly staff .Good selection for breakfast and a lovely full English.
Response
Dear Harvey, thank you for leaving a review. We are so pleased that you found our hotel to be clean, our team to be friendly and that you enjoyed your breakfast. We hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team,
Reviewer: Harvey | Sat 2nd Sep 2023 | 3 months ago
Really enjoyed our stay, very welcoming staff, comfortable and clean room with everything you need. As it was our 50th birthday the room had been decorated with balloons and banners which was a really lovely touch and made our day when we walked into the room. Thank you Grosvenor, we will definitely be back to stay again xx
Response
Dear Joanne, thank you so much for leaving such a lovely review. It was a pleasure to have you stay with us, especially for such aspecial occasion. We look forward to your next visit! Kind regards, Gemma, The Grosvenor Team.
Reviewer: Joanne P | Sat 2nd Sep 2023 | 3 months ago
First time in this hotel it was lovely clean friendly staff good breakfast would stay again
Response
Dear Bev, thank you for your review and positive comments regarding our cleanliness, breakfast and staff, we are very pleased that you had a good stay and look forward to accommodating you again. Kind regards, Jenny, The Grosvenor Team
Reviewer: Bev | Thu 31st Aug 2023 | 3 months ago
Very comfortable, very clean room.Great breakfast and very friendly and helpful staff.Would definitely stay again.
Response
Dear Carolyn, thank you so much for your review and kind words, we appreciate it so much. we are so glad that you had a super stay and it'll be a pleasure to welcome you back soon. Kind regards, Jenny, The Grosvenor Team
Reviewer: Carolyn C | Thu 31st Aug 2023 | 3 months ago
Great location, staff were helpful and kind.
Response
Dear Alexandros, thank you for taking the time to leave us a review. We are pleased to hear that you were happy with our location and found the staff to be friendly. Hope to see you on your next visit to Plymouth. Kind regards, Jenny, The Grosvenor Team
Reviewer: Alexandros V | Wed 30th Aug 2023 | 3 months ago
A good hotel. We seem to be given the top Flor every time we stay in this hotel! Staff are friendly and the rooms are clean. Room insulation is not brilliant and we heard evry word the man next door talked until early morning and parking can be difficult.
Response
Dear Ming Z, thank you for leaving a review. We are pleased that you enjoyed your stay. If you stay with us again you are able to request a low room, just pop in in the requests section when booking and we will try our best to accommodate. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Ming Z | Tue 29th Aug 2023 | 3 months ago
The Grosvenor Plymouth was a lovely unique, hotel,the staff were brilliant, the surrounding was amazing, a short visit, will come back again.
Response
Dear Helen, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay and we would love to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Helen | Tue 29th Aug 2023 | 3 months ago
This hotel was perfect for us as we were going to the pavilion for a concert, great location as well as the Hoe on the door step .Rooms were very clean and well equipped and the breakfast was excellent 👌
Response
Dear Tracey, thank you so much for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Tracey N | Tue 29th Aug 2023 | 3 months ago
We stayed here for one night after a busy day shopping in the city. Perfect for a family (we have three children - 13, 11 and 9) - adjoining room so we all had a little privacy. Really big room for us all to be really comfortable. Breakfast was freshly cooked and really really yummy! Amazing location near the Hoe. Perfect.
Response
Dear Joanne, thank you for leaving a review. We are so pleased that you enjoyed your stay and we hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Joanne H | Mon 28th Aug 2023 | 3 months ago
Friendly staff.Comfy room.Very good breakfast.
Response
Dear Richard,Thank you for leaving us a lovely review! We are so pleased you were happy with your stay. It is great that our staff, room and breakfast could accommodate your needs!We hope to see you again in the future, best regards.Beth, The Grosvenor team.
Reviewer: Richard P | Sat 26th Aug 2023 | 3 months ago
Good facilities, gòd food and friendly staff.
Response
Dear Rohana, thank you for leaving a review. We are so pleased that you enjoyed your recent stay with us and hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Rohana | Fri 25th Aug 2023 | 3 months ago
We liked the hotel very much. Although it is an old house without an elevator, we really enjoyed our stay. The service was very friendly. The room was small, but comfy. What we found especially helpful was the car park in the back alley. And the location - so close to theHoe and the Barbican - is simply unbeatable...
Response
Dear Manfred, thank you for taking the time to leave us a review. We are delighted you really enjoyed your stay with us and our staff were very friendly. Thank you for your comment regarding our location, it really is special how close we are to the Hoe and the Barbican!! We hope to welcome you back in the future.Kind Regards, Izzy
Reviewer: Manfred K | Fri 25th Aug 2023 | 3 months ago
As an Asthmatic I’m Lacto intolerate this was all catered for extremely well, webooked the double superior room it was excellent,very roomy which we needed ason the first day of our holiday I fell by the Citadel andbroke my upper armeveryone most helpful and concerned.We would recommend this Hotelfor its Excellence, High Standards,and genuine concern for welfare of its customers
Response
Dear Barbara, Thank you very much for taking the time to leave us a review, especially with your broken arm. We are so pleased that you were impressed by our customer service, we take great pride in looking after our guests and it's so rewarding to be recognised for this. Hope your arm heels soon and we look forward to welcoming you back on your next visit. Kind regards, Jenny, The Grosvenor Team
Reviewer: Barbara| Thu 24th Aug 2023 | 3 months ago
Staff where very friendly, rooms where spacious and well maintained, great location. Huge variety for breakfast.
Response
Dear Louise, Thank you for your review and positive feedback, we are so pleased that you were made to feel welcome and had an enjoyable stay. Hope to see you again soon. Kind regards, Jenny, The Grosvenor Team
Reviewer: Louise| Mon 21st Aug 2023 | 3 months ago
The hotel was great. The serving staff at breakfast were so so helpful and nothing was to much trouble. First class.Down sidebreakfast room was too small and for meClaustrophobic.Bedroom door key took a bit of giggling, to open and lock. But we took this as our daily challenge.
Response
Dear Carole, Thank you so much for your review, we are pleased that you thought the hotel was 'lovely'. Our keys go in and out sideways which can take a little getting used to, but glad that you managed it each day. Look forward to hopefully welcoming you back on your next visit to Plymouth. Kind regards, Jenny, The Grosvenor Team
Reviewer: Carole | Sun 20th Aug 2023 | 3 months ago
Thoroughly enjoyed our stay at The Grosvenor. The room was pleasant and clean, the lounge room was a relaxing space, the staff were all friendly and helpful and the breakfasts were wonderful. Would recommend and we would definitely stay here again.
Response
Dear Mark, Thank you for taking the time to leave us a review. We are thrilled that you thoroughly enjoyed your stay and that you would recommend us. Hopefully we'll see you back again as well! Kind regards, Jenny, The Grosvenor Team
Reviewer: Mark| Sun 20th Aug 2023 | 3 months ago
Not the first time I have stayed here, nor will it be the last. Practical and nicely cleaned rooms. Excellent breakfast. Perfect location just a couple of minutes walk from Plymouth Hoe and five from the main shopping area. Excellent value for such a prime location.
Response
Dear David, Thank you for taking the time to leave us a review and for your kind and positive comments. We are so honoured to have you as a repeat guest. See you again soon. Kind regards, Jenny, The Grosvenor Team
Reviewer: David H | Fri 18th Aug 2023 | 3 months ago
Very friendly staff.Clean rooms. Plenty of space.Comfy beds. Great location for the hoe and Plymouth Town centre.Plenty of breakfast options and very nicely cooked.Would definitely recommend this hotel.
Response
Dear Amanda, thank you for leaving a review. Thank you for taking the time to leave such a positive review. We are thrilled that you enjoyed your stay with us and hope to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Amanda| Fri 18th Aug 2023 | 3 months ago
We only atayed for one night at the Grosvenor but we really liked it. The hotel is well presented and stylish (everything looked fresh and not 'tired'). The room was clean and the bed waa comfortable. We had everything we needed including complimemtary hair conditioner, which is always welcome! There was tea and coffee in the room with real milk sachets and nice biscuits. The room we were in was exceptionally quiet which is great for a light sleeper like me. The staff were very pleasant and attentive and breakfast was really good. Highly recommended.
Response
Dear Rachael, thank you so much for taking the time to leave such a positive review. We are so pleased that you enjoyed your stay with us and hope to see you again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Rachael M | Fri 18th Aug 2023 | 3 months ago
Excellent location. Would recommend the hotel. Staff very helpful and courteous.
Response
Dear Marie, thank you for leaving such a lovely review. We are so pleased that you enjoyed your stay with us and would love to welcome you back again in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Marie| Thu 17th Aug 2023 | 3 months ago
What a lovely hotel and a fantastic location , 2 minutes from the seafront and 5 minutes from the theatre and all shops. The room was big bright and airy and the bed so comfortable , the staff so helpful and lovely and a very good breakfast ! Lots of selection along with cooked choices. I will be recommending this hotel to family and friends and will definitely be returning well done to all the staff there we had a lovely stay and weekend 🤩
Response
Dear Jackie, thank you for your lovely review and positive feedback!I will make sure to pass this along to the rest of our team! We will be looking forward to your next stay with us!Kind regards,OscarThe Grosvenor Team
Reviewer: Jackie| Sun 13th Aug 2023 | 4 months ago
Friendly staff, comfortable bed, good shower, clean room, good breakfast and well located for my purposes. Also, cost effective.
Response
Dear Milton!We're happy that you had a good stay with us! Thank you for your kind words and we hope to be seeing you again in the future!Kind regards,Oscar,The Grosvenor Team
Reviewer: Milton| Sat 12th Aug 2023 | 4 months ago
Welcoming, helpful, great nights sleep and awesome breakfast
Response
Dear Kerry, thank you for leaving a review. We are so pleased that you enjoyed your stay with us, feedback such as this means so much to our team. We hope to see you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Kerry K | Fri 11th Aug 2023 | 4 months ago
Hotel was very pleasant, I took breakfast early at 7am to make the most of my days in Devon, Staff were very friendly, and offered a cooked breakfast to the guests, the room was very clean and comfortable, will definitely book again next time I am in Plymouth. Also it’s less than a minute’s walk to the Hoe, which offers stunning views at any time of day or night.
Response
Dear Michael, thank you for taking the time to leave a review - feedback such as this means the world to our team. We are so pleased that you enjoyed your time with us and we look forward to your next visit. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Michael| Fri 11th Aug 2023 | 4 months ago
Very pleasant and helpful staff who couldn’t do enough for us . Breakfast was very good with many choices and very attentive staff . Room and shower room was very clean and quiet . Hotel in a great position for shows and the Barbican. We will visit again , lovely stay . Thank you all so much !
Response
Dear Trevor, thank you so much for taking the time to leave such a lovely review. We are so happy that you enjoyed your stay, it was a pleasure and we hope to see you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Trevor D | Fri 11th Aug 2023 | 4 months ago
clean tidy,very courteous, front desk top job, wish you had a lift 44 steps with 4 weeks of luggage pretty hard on 2 elderly persons haha, keep up the good work see you next year I hope.
Response
Dear Wynn, thank you for leaving a review. We are so pleased that you enjoyed your time with us, it was a pleasure to have you stay. You aren't alone in wishing that we had a lift, we also wish we were able to have one haha. We look forward to your return next year (where we have you on a lower floor as requested haha). Kind Regards, Gemma, The Grosvenor Team.
Reviewer: wynn | Wed 9th Aug 2023 | 4 months ago
Very warm welcome, team members on reception in the evening and in the morning were both really lovely. I was travelling for work so just had a small single room and no breakfast as out early. It was all fine, good value for money. The room was a bit noisy as I could hear my neighbors clearly through the wall but I was too tired to let it bother me!
Response
Dear Jude, thank you for taking the time to leave a review. We are so pleased to hear that you received a warm welcome from our team and that you found your stay to be good value for money. Apologies that you could hear the people in the next room, we are an old building with little sound proofing, we will pass on this feedback to the relevant department and see if we can improve. We hope to see you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Jude F | Wed 9th Aug 2023 | 4 months ago
Only stayed one night, the location is fantastic and room very comfortable. Great breakfast and friendly helpful staff.
Response
Good afternoon Lily,Thank you for leaving us a wonderful review! We are thrilled that you had a comfortable stay and enjoyed our breakfast and service!We hope to welcome you again, best regards.Beth, The Grosvenor team.
Reviewer: Lily | Tue 8th Aug 2023 | 4 months ago
Stay at this hotel every year when we come down for the submarine reunion. Staff lovely and friendly and breakfast always good..The only problem with it is if you don’t book a room on the first floor it can be a bit of a hike up the stairs as there is no lift. I always book room 6 which is lovely
Response
Good afternoon Paul,Thank you for leaving us a review of your return visit! We are always pleased to see a familiar face and even happier to hear you had a pleasant stay with us!We can't wait to see you again next year, Best regards.Beth, The Grosvenor team.
Reviewer: Paul M | Mon 7th Aug 2023 | 4 months ago
The hotel was great for a few days visit. The location was perfect a few seconds walk from hotel was the famous Plymouth Hoe Park & Lighthouse & sea.Room 11 had an old 4 poster bed & huge egg bath & a bit of a sea view! Breakfast was ok too.
Response
Good afternoon Linz,Thank you for leaving us a review of your stay at The Grosvenor! We are thrilled you could make use of our great location and had an overall good stay with us.We'd love to welcome you again, best regards.Beth, The Grosvenor team.
Reviewer: Linz T | Mon 7th Aug 2023 | 4 months ago
Stayed many times and will do so again. Always made to feel welcome and nothing too much trouble. Booking very straight forward direct with The Grosvenor. Check in and check out very easy. Room comfortable and clean. Breakfast as always 'hit the spot'. Good VFM and in a great location.
Response
Dear Gary, Thank you so much for this review. we are pleased that you had (and always do have) a comfortable stay. We value your repeat custom so much, you're a pleasure to accommodate and we look forward to seeing you soon. Kind regards, Jenny, The Grosvenor Plymouth
Reviewer: Gary S | Mon 7th Aug 2023 | 4 months ago
All good many thanks...
Response
Dear Mrs C, thank you for your review, we are glad you had a good stay. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Mrs C | Mon 7th Aug 2023 | 4 months ago
Brilliant spacious room, comfortable bed, excellent breakfast and fantastic friendly staff. My first visit to The Grosvenor Plymouth, will definitely stay again.
Response
Good Morning Adrian, thank you for taking the time to leave such a lovely review of your stay. We are delighted you had an excellent breakfast and our staff were fantastic. We are very pleased you will be staying again, we cannot wait to welcome you back,Kind Regards, Izzy, The Grosvenor Team
Reviewer: Adrian M | Fri 4th Aug 2023 | 4 months ago
Clean hotel and rooms, great housekeeping, staff really helpful and friendly. Breakfast excellent including the waiting staff, chef great at cooking eggs with a superb breakfast, caters well for vegetarians. Easy walking distance to the waterfront and town centre. Limited parking. I have made a suggestion that smokers maybe don't use front entrance as the smell did travel into the bar area and into my bedroom as immediately above the entrance, maybe different in other rooms. I would definitely book again.
Response
Good Morning Nikki, thank you very much for taking the time to leave such a positive review of your stay with us!! I will pass on your superb review to the egg chef, they will be delighted. Also, thank you for passing on suggestions, we are always looking for ways to improve so this is really helpful. We cannot wait to welcome you again in the future! Kind Regards, Izzy, The Grosvenor Team
Reviewer: Nikki B | Wed 2nd Aug 2023 | 4 months ago
Great location for what we wanted. Walkable to Theatre Royal and The Barbican. Everything you could need for us although a small fridge would have been useful. Very clean throughout hotel and staff are lovely and very friendly. Early check in at 12.00 for £10 was a godsend as we were watching Shrek at 2 so great to freshen up and change beforehand. Also managed to get the last free parking space in their car park. Result. Would definitely stay again.
Response
Dear Jackie, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay and also hope that you enjoyed watching Shrek - I also went to see this and thoroughly enjoyed it. We hope to see you again in the future, Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Jackie R | Tue 1st Aug 2023 | 4 months ago
Great position,great breakfast lovely place
Response
Dear Gary, Thank you for taking the time to leave us a review. We are very glad that you had a fantastic stay and hope to see you back again soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Gary | Sun 30th Jul 2023 | 4 months ago
I have stayed here many times. Its in a good location with good staff and gives value for money. The room and facilities were good though this time I found the plumbing a little loud especially if the next door room ran water in the night. Maybe a simple pressure reduction valve in this area would help. That said I look forward to booking and staying again.
Response
Good Morning Norman, thank you for taking the time to leave such a lovely review. We are pleased you keep coming back to us and having lovely stays. We are sorry to hear about the plumbing, I shall pass this on to maintenance who will be sure to look into this. We cannot wait to welcome you back soon!! Kind Regards, Izzy, The Grosvenor Team
Reviewer: Norman J | Sat 29th Jul 2023 | 4 months ago
Had a wonderful time with my wife and young daughter.hotel is close to local sites and restaurants,great choices of breakfast,rooms where very clean and peaceful,I would recommend the hotel.we will be returning next year.
Response
Good Morning Coli, thank you some much for your amazing review!! We are delighted you had a superb stay with enjoy and a wonderful time. I will be sure to pass on your lovely comments to the staff regarding the breakfasts and cleanliness. We cannot wait to welcome you again next year. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Colin| Wed 26th Jul 2023 | 4 months ago
All good, friendly staff...clean and comfortable hotel in 5 mins walk to Plymouth Hoe...Excellent freshly cooked breakfast...Not fault of hotel but Plymouth Council...parking a mine field..sure they are quick to fine you but would help if their machines even worked !!other towns have free permit during hotel stay
Response
Good Morning Chris, thank you for taking the time to leave a review. We are delighted you had a comfortable stay with us and enjoyed an excellent freshly cooked breakfast. Unfortunately, as you mentioned Plymouth Council control the parking, however, we are one of the few hotels in the City Centre to have on-street parking. We hope to welcome you back again soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Chris C | Sat 22nd Jul 2023 | 4 months ago
Lovely Fruendly Place, Lovely Breakfast nothing too much trouble, well worth a stay.
Response
Hello Rosalind, thank you for taking the time to leave a lovely review. We are very pleased you had a fantastic stay with us. We are delighted you had a lovely breakfast and found the place friendly. We hope to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Rosalind H | Sat 22nd Jul 2023 | 4 months ago
Nicely welcomed. Bike stabled safely. Nice-ish single room with window that opened properly. Ckean. And a very good breakfast. Thankyou.
Response
Hello Gibson, thank you for taking the time to leave a review. We are glad we were able to safely store your bike for you and you enjoyed a very good breakfast before you checked-out. We hope to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Gibson | Sat 22nd Jul 2023 | 4 months ago
Reception : very kindRoom : nice and practical ; rather clean (could have been a little bit improved)Breakfast : good choice - just i was disappointed the coffee machine used instant coffee, my first move out of the hotel every morning was to get a real expresso somewhere.
Response
Hello Catherine, thank you for taking the time to leave us a review. We are delighted our reception staff were very kind and your room was nice and practical for your visit to Plymouth. We are always looking for way to improve guests stay, I shall pass on your review about the coffee. We hope to see you again. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Catherine S | Sat 22nd Jul 2023 | 4 months ago
From being allowed to leave your bags before taking the room to leaving the service as been excellent.The Staff are very friendly,they leave you to enjoy your stay in rooms that are kept clean and tidy and the breakfast in which you have a choice is better than some Restaurant's I have eaten in. If I should get the chance again I would definitely return and I would definitely recommend to others. This is a Hotel is Excellent.
Response
Good afternoon Mark,Thank you for leaving us such a wonderful review! We are grateful to receive your fantastic feedback. We will be sure to pass on the compliments to our staff! We hope to accommodate you again in the future. All the very best, Beth. The Grosvenor team.
Reviewer: Mark O | Fri 21st Jul 2023 | 4 months ago
I stated there for just one night but would like to stay more. Rooms are quite small but they are clean. And finally you’ll have a great breakfast at the morning.
Response
Dear Bulent, thank you for your review. We are delighted you had a lovely stay at our wonderful hotel and would have wanted to stay longer. We cannot wait to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Bülent Ş | Tue 18th Jul 2023 | 4 months ago
This is my third visitalways stay here when in Plymouthstaff helpfulBreakfast wide selectionGood location for either the Barbicanor the Hoe
Response
Dear Pam, thank you so much for taking the time to leave such a kind review. It is always a pleasure to have you stay, we look forward to seeing you again. Kind Regards, Gemma, The Grosvenor Ream.
Reviewer: Pam D | Mon 17th Jul 2023 | 4 months ago
We checked in for the night as 3 adults in a room with one double and one single bed.The reception/bar area of the hotel was really nicely decorated and the receptionist was happy and friendly.The room was fine.Very clean and with plenty of room for our stuff.Breakfast the night morning was fine.The breakfast room was again, very nicely decorated with plenty of choice.Would def recommend the Grosvenor and would stay again.Also, great location, close to the sea and the town.
Response
Dear Jayne, thank you so much for taking the time to leave such a lovely and kind review, it means the world to our team. We hope to see you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Jane P | Mon 17th Jul 2023 | 4 months ago
Friendly helpful staff. Twin room spacious, ground floor ideal for limited mobility guest. Good breakfast choices.Great location.
Response
Dear Teresa, thank you for leaving a review. We are very happy our staff were friendly and helpful for your short stay with us. We hope to see you again soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Teresa T | Fri 14th Jul 2023 | 5 months ago
A really nice hotel, good sized room, very clean and comfortable, great value for money. Good choices for breakfast and very tasty. Staff are friendly and helpful. Good location. Lots of good restaurants in Plymouth.
Response
Dear Dawn, thank you for taking the time to leave a review. We are delighted by your lovely comments and are very happy you found our hotel to be great value for money. We hope to welcome you again. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Dawn P | Thu 13th Jul 2023 | 5 months ago
Central location everything in walking distance lovely place
Response
Dear Deidre, thank you for leaving a review. We are so glad that you enjoyed your stay with us and that you found our hotel to be nice & clean. We hope to welcome you back in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Deirdre| Wed 12th Jul 2023 | 5 months ago
Had a nice, comfortable stay
Response
Dear Andrew, thank you for leaving us a review. We are glad you had a nice, comfortable stay with us here at the Grosvenor Hotel. We hope to see you again in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Andrew B | Wed 12th Jul 2023 | 5 months ago
Nice little break in a convenient area
Response
Dear Robert, thank you for taking the time to leave a review. We are delighted you spent your break away with us. We hope to welcome you again soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Robert| Wed 12th Jul 2023 | 5 months ago
Stayed here for my wife’s 50th birthday with our 4 grown up kids 😁. Staff were lovely and helpful and breakfast was good and even did a gluten free breakfast which was great as we have 2 coeliacs in our family
Response
Dear Steve, thank you for leaving a review. Thank you so much for choosing to stay with us for such a special occasion. We are thrilled to see that you all enjoyed your time with us. We hope to see you all again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Steve | Sun 9th Jul 2023 | 5 months ago
Friendly staff throughout our stay, room clean and welcoming. Breakfast excellent.
Response
Dear Jack, thank you for leaving a review. We are so pleased that you enjoyed your stay, feedback like this means so much to our team. We would love to welcome you back in the future. Kind regards, Gemma, The Grosvenor Team.
Reviewer: Jack| Sat 8th Jul 2023 | 5 months ago
Bathroom with bathtub.The well-cleaned guest rooms are equipped with a large TV that connects to YouTube and Netflix, and an ironing board.The free breakfast, which we can choose full breakfast, was satisfied with both quality and quantity.If there is an opportunity, I want to use it again.
Response
Dear HT, thank you for taking the time to leave such kind review. We are so pleased that you enjoyed your stay and had a positive experience. We hope to see you again. Kind Regards, The Grosvenor Team.
Reviewer: HT | Fri 7th Jul 2023 | 5 months ago
On arrival, I was greeted warmly.I had a single room which was an adequate size.The waiting staff in the Breakfast Room were also warm and friendly.Reliable Wifi.The room was well worth the money, and if I am ever in Plymouth again, I shall board here if there is a room available.Thank you all at Grovesnor!
Response
Good afternoon Brian,Thank you for leaving us such a wonderful review! We are more than pleased to receive your positive feedback. It is fantastic that our hotel could accommodate all your needs and provide you with our friendly service!We would be more than happy to welcome you again in the future,All the very best,The Grosvenor team.
Reviewer: Brian S | Thu 6th Jul 2023 | 5 months ago
Great Room, location, and breakfast. Quiet street. Efficient (if somewhat cold) staff. The main downside was the soft bed. I like it firm. This one sank too deep and was slightly tilted on one side. I have so far experienced many soft beds in England. Maybe it's a national thing (and I am not particularly demanding on mattress support - I just expect an average firmness)
Response
Good afternoon Alessandro,Thank you for leaving us an honest review! We are pleased that we could accommodate your needs! However, we apologise about the dissatisfactory mattress. We will look into alternative options in the future.Thank you for your feedback and all the very best,The Grosvenor team.
Reviewer: Alessandro B | Thu 6th Jul 2023 | 5 months ago
From the onset the service was top class, the room was clean and had everything I needed. The breakfast was superb and set you up for the day. I would recommend a stay here.
Response
Good afternoon Clare,Thank you for leaving us a lovely review! We are very pleased to see that you enjoyed your stay here with us. It is great that our service could accommodate your needs!We would be more than happy to welcome you again!All the very best,The Grosvenor team.
Reviewer: Clare L | Thu 6th Jul 2023 | 5 months ago
What a great place to stay. Friendly staff, great shower, room n bed excellent. Delicious breakfast and a great rate. What more could you want.
Response
Dear Nesta, thank you so much for leaving such a fantastic review. We are thrilled that you enjoyed your time with us and hope to see you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Nesta | Tue 4th Jul 2023 | 5 months ago
Stayed overnight, the room was spotless the staff were also very good wouldn’t hesitate to stay again
Response
Dear Karl, Thank you for taking the time to leave such a kind review. We are glad you found the cleanliness of the room was of good standard and our staff were welcoming. We hope to see you again. Kind regards, Lydia, The Grosvenor Hotel.
Reviewer: Karl | Sun 2nd Jul 2023 | 5 months ago
Our room was clean and pleasant.Plenty of space. Hotel was well organised and staff were friendly and efficient.Breakfast was lovely (although I'm not a fan of machine coffee). Parking was a bonus. Bed was a bit soft but overall I'd definitely stay again. Great for its money, thank you.
Response
Dear Sarah, Thank you for taking the time to leave a review. We are pleased to hear that overall you enjoyed your stay with us. We are sorry to hear you didn't enjoy the coffee, unfortunately we are only able to provide machine coffee but we are glad that you found the rest of the breakfast to your liking. We hope to welcome you again. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Sarah L | Sun 2nd Jul 2023 | 5 months ago
Staff, facilities and hospitality fabulous, wouldn't want to stay anywhere else! Thankyou!
Response
Dear Kay, Thank you for leaving such a lovely review. We are glad you enjoyed your stay with us and hope to welcome you again. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Kay L | Sun 2nd Jul 2023 | 5 months ago
What a lovely stay in Plymouth!Great hotel, tasty generous breakfast and special thanks to Izzy at reception for helping sort out a booking mistake.The location at the top of the Hoe perfect to explore a lovely naval quayside. Thanks all at the Grosvenor hotel for a great family occasion.
Response
Dear Rebecca, thank you for leaving a review. We are so pleased that you enjoyed your stay and I will pass on your thanks to Izzy, we are so glad that she was able to help. We hope to wee you again in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Rebecca S | Sun 2nd Jul 2023 | 5 months ago
Very kind hotel. Very safe and comfortable.
Response
Dear Martin, Thank you for leaving a review. We are pleased to hear you found the hotel worked well for you. We hope to welcome you again. Kind regards, Lydia, The Grosvenor Hotel.
Reviewer: Martin | Sat 1st Jul 2023 | 5 months ago
Hotel room was very clean, shower had good pressure and no overnight noise. Staff were very helpful. Breakfast was very good and filling.
Response
Dear Paul, thank you for taking the time to review our hotel. We are glad to hear everything was to your standard and you had a pleasant stay with us. We hope to welcome you again. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Paul W | Fri 30th Jun 2023 | 5 months ago
We traveled by train and having been to Plymouth before knew after checking the map where the hotel was located. Being a nice day, came out of the railway station turned left. You can see the top of the lighthouse on the Hoe in front of you, a gentle 15/20 minute stroll takes you to the hotel. Wonderful setting, a good sized room. A good breakfast pleasant, friendly staff. Hotel in good position for the harbour and shopping, definitely recommend. We stayed 19th to22nd of June 2023.
Response
Dear Darrel, thank you for your lovely review. We are pleased the location was in a good position for your visit to Plymouth. We are glad you enjoyed the wonderful setting of our hotel and had a good breakfast. We hope to welcome you again on future visits to Plymouth. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Darrel | Fri 30th Jun 2023 | 5 months ago
Clean room, friendly staff
Response
Dear Maxine, Thank you for your review and kind comments, we hope to welcome you back soon. Kind regards, The Grosvenor Team
Reviewer: Maxine J | Thu 29th Jun 2023 | 5 months ago
Lovely hotel, in a great location. Really friendly staff. Room had everything we needed. Bar prices were good, breakfast was great. Couldn't fault anything
Response
Dear Gary, thank you for leaving such a positive review. It was a pleasure having you stay and we hope to welcome you back in the future. Kind Regards, Gemma, The Grosvenor Team.
Reviewer: Gary M | Wed 28th Jun 2023 | 5 months ago
This was our second stay at The Grosvenor in Plymouth and once again we enjoyed it. The location is ideal for walking up to the Hoe and then along to the Barbican and even itto the city centre for shopping.We had a lovely welcome from the Reception staff on our arrival and equally the rest of the staff we encountered during our stay were very polite and friendly.The breakfast was very good (full English for us) with all the additional extras of juices and pastries etc. and a wide choice of teas and coffees.Our room wasn’t quite as nice as last time in that we missed not having bay windows, especially as it was extremely warm - thank goodness there was a portable fan! But overall it was comfortable and suited our needs.We would not hesitate to stay again and recommend it to others.
Response
Dear Jacki, thank you for taking the time to leave a lovely review. We are extremely happy to hear all our staff were polite, friendly and welcoming during your stay. We are pleased you enjoyed your stay and took advantage of the location by going on lovely walks around the location of the hotel. We cannot wait to welcome you back soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Jacki H | Wed 28th Jun 2023 | 5 months ago
Comfortable, well appointed and well maintained hotel. Great breakfasts and excellent service all round. Recommended.
Response
Dear Tim , thank you for your review. We are delighted you had an excellent stay with us and would recommend it to others. We cannot wait to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Tim P | Wed 28th Jun 2023 | 5 months ago
The staff was really friendly and attentive.
Response
Dear Evarist, thank you for your review. We are delighted our staff were friendly and attentive throughout your visit. We hope to welcome you again. Kind regards, Izzy, The Grosvenor Team
Reviewer: Evarist | Mon 26th Jun 2023 | 5 months ago
I’ve been visiting this hotel for over a decade, but this was my first in 4 years. The hotel is in a truly convenient position, just metres from The Hoe, and short walks from The Barbican and City Centre shops. The hotel has always been scrupulously clean, and the rooms are well maintained. Staff are very friendly and helpful, and the breakfast is pretty good too. My visits are for only a few nights and, as my continued use shows, it meets my needs completely. There is a limited amount of parking to the rear of the hotel, so first come, first served.
Response
Dear Ian, thank you for taking the time to leave a review for us. We are glad that even 4 years on the hotel is meeting your needs and we hope you stay with us again. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Ian H | Sun 25th Jun 2023 | 5 months ago
Hotel was in a great location very near to the Hoe. Clean, value for money and friendly helpful staff, would highly recommend it
Response
Dear Donna, thank you for taking the time to leave a review. We are glad you enjoyed your stay with us and found the location worked well for you. We are also pleased to hear you found the service to your standard and would recommend us. We hope to see you again. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Donna T | Sun 25th Jun 2023 | 5 months ago
Great hotel great location
Response
Dear Daniel, thank you for taking the time to leave a review. We are so pleased that you enjoyed your stay with us, we hope to welcome you back in the future. Kind Regards, Gemma, The Grosvenor Team
Reviewer: Daniel M | Sun 25th Jun 2023 | 5 months ago
We enjoyed our 3rd stay at the hotel. The room was a nice size. Great customer service and a tasty breakfast.
Response
Dear Mark, thank you for your review and for staying with us a third time. We are glad you enjoy staying at the hotel and want to stay with us again. We hope to accommodate you again in the future. Kind regards, Lydia, The Grosvenor Team.
Reviewer: Mark J | Sat 24th Jun 2023 | 5 months ago
stuff very friendly and helpful, room great and clean. Only very high to climb trhe stairs, and a little loud. Breakfast good, Hotel nice, Parking situation perfect.
Response
Dear Birgit K, thank you for taking the time to leave a review of our hotel. We are very pleased our staff were very friendly and helpful throughout your stay with us. Please do not hesitate to request rooms on the lower floors if you are to stay with us next time, we always try our best to accommodate this. We are delighted the parking situation was perfect. We hope to welcome you again. Kind Regards, The Grosvenor Team
Reviewer: Birgit K | Sat 24th Jun 2023 | 5 months ago
La posizione dell' hotel è meravigliosa, a 2 passi da Hoe Park. La strada su cui è situato è molto tranquilla e con facilità di parcheggio. L hotel dispone anche di un parcheggio privato gratuito, con posti limitati. La stanza in cui ho soggiornato piuttosto minimal nell' arredamento ma ampia e luminosa.
Response
Dear Cristina L, thank you for leaving a review of your stay with us. We are delighted the hotel was in a wonderful location for your visit to Plymouth and are pleased you found the room bright and large. We are always looking for way to improve our hotel and will look into the rather minimal furnishings. We hope to welcome you again if you come back to Plymouth. Kind Regards, Izzy, The Grosvenor Hotel
Reviewer: Cristina L | Fri 23rd Jun 2023 | 5 months ago
Super chambresPetits-déjeuners excellents et copieuxHyper bien situé 😀
Response
Dear Reungoat A, thank you for your lovely review. We are pleased you had an excellent breakfast and our hotel was well located for your visit to Plymouth. We hope to see you again. Kind Regards, Izzy, The Grosvenor Hotel
Reviewer: Reungoat A | Thu 22nd Jun 2023 | 5 months ago
Pleasant stay , good clean accommodation great choice for breakfast, and very warm & welcoming staff, a great location.
Response
Dear Joyce, Thank you for your review, we are glad that you had a great break away with us and hopefully we'll see you again on your next one. Kind regards, The Grosvenor Team
Reviewer: Joyce| Thu 22nd Jun 2023 | 5 months ago
A very nice hotel, in an excellent location. Polite staff. A pleasant stay overall.
Response
Dear Mark, thank you for reviewing the Grosvenor Plymouth, we are very pleased that you had a pleasant stay with us and hope to accommodate you again soon. Kind regards, The Grosvenor Team
Reviewer: Mark N | Thu 22nd Jun 2023 | 5 months ago
Perfect hotel for our stay. Close to amenities and very clean :) Y
Response
Dear Yvette, thank you for leaving a review. We are thrilled to hear that our hotel was perfect for your stay. We would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Yvette H | Wed 21st Jun 2023 | 5 months ago
Great place and such lovely people !!!
Response
Dear Rosa, thank you for leaving a positive review of our hotel. We are pleased you had a great stay with us and you found the people lovely. We hope to welcome you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Rosa| Sun 18th Jun 2023 | 5 months ago
The situation of the hotel is perfect. The breakfast is very complete. The area is very quiet and next to the sea. All very well
Response
Dear Begona, thank you for your review. We are glad the situation of our hotel was perfect for your visit to Plymouth and you had a lovely stay with us. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Begoña | Sun 18th Jun 2023 | 5 months ago
Stunning bar, reception area and day room. Very friendly staff and a nice breakfast. It would have been nice if there were some newspapers (At The Imperial you get The Herald and The Times). Also the furniture in the bedroom could do modernising. It was great to have a fan in the bedroom!
Response
Dear Harriet W, thank you for review. We are very pleased the staff were very friendly and you found our bar, reception and day rooms stunning! We are always looking for ways to improve our hotel to make sure everyone has an enjoyable stay with us, we shall take note of your suggestions :) We hope to welcome you again soon. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Harriet W | Sun 18th Jun 2023 | 5 months ago
This is the second time we have visited this well run hotel,the staff are very pleasant the rooms are clean and comfortable as is the rest of the hotel .there is plenty of choice for breakfast we will definitely be staying next time we are in Plymouth
Response
Dear Vanessa B, thank you for taking the time to leave a review. We are pleased you came back after a positive previous stay! We are glad your room was clean and comfortable and enjoyed the choice at breakfast. We cannot wait to welcome you back in the futureKind Regards, Izzy, The Grosvenor Team
Reviewer: Vanessa B | Tue 13th Jun 2023 | 6 months ago
A group of 5 of us stayed Friday to Sunday in single rooms. The rooms were clean, the bed was comfortable and the breakfast was excellent. The only down side was no lift so if you have mobility problems this would cause issues.
Response
Dear Anne, Thank you for your review, we are very pleased that you had an excellent stay and hope to welcome you all back again soon. Kind regards, The Grosvenor Team
Reviewer: Anne | Mon 12th Jun 2023 | 6 months ago
Perfect for one night in Plymouth. Good location, clean, helpful staff.Very good value.
Response
Dear Nick, Thank you so much for your review, we are very pleased that our hotel was perfect for your needs and hopefully we'll see you again soon. Kind regards, The Grosvenor Team
Reviewer: Nick E | Sun 11th Jun 2023 | 6 months ago
Excellent value for money, great central location, comfortable bed and lovely breakfast
Response
Dear Andrew, thank you for your review. It's great to hear that you had a very nice stay and found the hotel excellent value for money. Hopefully we'll welcome you back again soon. Kind regards, The Grosvenor Team
Reviewer: Andrew D | Sun 11th Jun 2023 | 6 months ago
Tidy and clean room. Good to have a smart TV with Netflix and Amazon prime video. WiFi a bit temperamental on occasion though.Breakfast was tasty with cooked options, pastries, fruit and yoghurt. There was a hot drinks machine and juice. This was included in the price of the room. I left my coat behind and a staff member phoned me promptly to let me know, and I collected it before I left Plymouth.
Response
Dear Jo. Thank you for taking the time to write a review, we are glad that you had a great stay and received excellent customer service. We hope to welcome you back soon. Kind regards, The Grosvenor Team
Reviewer: Jo | Sun 11th Jun 2023 | 6 months ago
My wife and myself first stay at the Grosvenor hotel . First of all i must point out we were very lucky as there are only about 6/7 free parking spaces and we managed to get one as on street parking is expensive .Start off , friendly greeting by staff member , nice clean room . negative item , no grab rail over bath /shower so like myself difficult to get in and out of bath , last of all be prepared for lots of stairs as there is no lift , even the breakfast room is down about 12 steps so the hotel is not for any body with poor mobility . Having said that the breakfast was lovely with plenty of choice and as much as you want to eat. Despite my review i would stay at the Grosvenor hotel again should we come back to the lovely Plymouth .
Response
Dear Kevin B, thank you very much for taking the time to leave a review. We are pleased you were able to get a parking place at the rear of our hotel. For future visits if our car park is full to help with the cost of the street parking we do offer parking permits which reduce the cost by around 50% and last from when they are purchased to the following morning. We are always looking for ways to improve our hotel and will pass on the comments regarding grab rails over the bath/ shower. Unfortunately, due the layout of the hotel we are unable to offer a lift, however when booking, we encourage people to let us know of any mobility issues and we try to place these people on the lowest floors available. We are very pleased the breakfast was lovely and you found there to be plenty of choices. We are happy to hear you would stay at our hotel again and we cannot wait to welcome you if you come back to Plymouth. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Kevin B | Mon 5th Jun 2023 | 6 months ago
Excellent weekend fabulous room, breakfast and staff
Response
Dear Alan F, thank you so much for taking the time to leave such a brilliant review of our hotel. We are pleased you had an excellent weekend. We hope to see you again in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Alan F | Sun 4th Jun 2023 | 6 months ago
Lovely stay, immaculately clean and staff in reception and kitchen were professional and friendly. Nice food, water hot and so close to the Hoe. Wonderful, we will stay again. ThanksRating 5/5
Response
Dear Shahram, Thank you for your excellent review of our hotel. We are so pleased you had a lovely stay with us as well as the hotel being immaculately clean. We are glad all our staff were professional and friendly. We cannot wait to welcome you again in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Shahram| Sat 3rd Jun 2023 | 6 months ago
Have thoroughly enjoyed our stay at the Grosvenor. Lovely clean room, nothing too much trouble for the very pleasant staff and would stay here again definitely .
Response
Good Morning Avril, thank you for your lovely review. We are glad you enjoyed your stay with us and the rooms were lovely and clean. We are pleased the staff were very pleasant and helpful during your stay. We most definitely look forward to welcoming you back in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Avril B | Sat 3rd Jun 2023 | 6 months ago
Lovely friendly staff and lovely clean hotel but disappointed with parking as advertised that if there was no room in car park you could pay for parking at hotel but the hotel did not have any vouchers left so parking cost £32 for 2 nights !!
Response
Dear Helen, thank you for leaving a review. We are pleased that you found our staff to be friendly and the hotel to be clean. Apologies that you were disappointed with the parking, We do sell permits which we buy from Plymouth City Council, unfortunately yes we did run out. We have been very busy and we can only get the permits as quickly as the council will issue them, as I am sure you can appreciate this is out of our control. A lot of hotels don't offer anything in the way of free parking on site and/or permits to help reduce the cost so we are very proud to be able to offer this for our guests. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Helen B | Fri 2nd Jun 2023 | 6 months ago
Room was cool, although I can imagine that some rooms are hot during the summer. I overhead one person complaining to his wife that his room was uncomfortable.Breakfast was good, but don't understand why hotels serve the messiest items (toast,pastries) on the smallest plates. You are just asking for messy tables
Response
Dear Peter, thank you for leaving a review. We are pleased that you enjoyed breakfast. Our toast and pastries are served on side plates, I imagine if we used dinner plates for those as well as the cooked breakfasts and other options then table space would be an issue. Kind Regards, The Grosvenor Team.
Reviewer: Peter| Wed 31st May 2023 | 6 months ago
The staff were really nice and helpful and we were very happy with our room.The only note we would make is that the sink in the onsuite was damaged and would not hold water. However we would recommend this hotel the position is great.
Response
Dear Alan, thank you for leaving a review. So pleased that you were happy with your room and found our staff helpful. Apologies about the basin, we will get this looked into. Kind Regards, The Grosvenor Team.
Reviewer: Alan W | Wed 31st May 2023 | 6 months ago
Stayed here whenever in Plymouth and rooms available. Good, friendly service. Great location near City Centre. Highly recommended
Response
Dear David, Thank you for your lovely review. We are pleased that you stay here regularly with us and find our staff friendly. Thank you for recommending us. We look forward to seeing you again soon. Kind Regards, The Grosvenor Team
Reviewer: David | Wed 31st May 2023 | 6 months ago
.
Response
Dear Flavio, thank you for leaving a 5 star review. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Flavio S | Tue 30th May 2023 | 6 months ago
The room was lovely, really nice decor and spacious. The hotel is right by the Hoe so easy to pop down for a swim if that’s your thing. Staff really friendly. Beds are comfy (mattress on the firm side which isn’t my thing, but a matter of preference). Would definitely return if I came back to the area.
Response
Dear Plymouth T, thank you so much for leaving such alovely review. It was a pleasure to have you stay with us, we would love to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Plymouth T | Mon 29th May 2023 | 6 months ago
Really enjoyed our stay here.Clean,tidy rooms.Really friendly staff and very nice breakfast.Will definitely stay again!
Response
Dear Josie, thank you for leaving such a kind and positive review. We are so pleased that you enjoyed your rime with us and would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Josie | Mon 29th May 2023 | 6 months ago
Great hotel, lovely staff, great room, we stayed in the family room plenty of space for the 5 of us. Breakfast was lovely plenty of selection for everybody
Response
Dear Wayne, thank you for leaving a review. We are thrilled that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Wayne H | Mon 29th May 2023 | 6 months ago
Lovely room, really accommodating to me wanting to check in early. I will definitely come back.
Response
Dear Rebecca, thank you for taking the time to leave such a lovely review. It was a pleasure to have you stay with us and we look forward to your next visit. Kind Regards, The Grosvenor Team.
Reviewer: Rebecca | Sun 28th May 2023 | 6 months ago
The rooms were very clean. The staff was kind and informative.Breakfast was good
Response
Dear Dianne T, Thank you for your kind review. We are very pleased you had an extremely pleasant stay with us and the staff were kind and informative. We hope to see you again in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Dianne T | Sat 27th May 2023 | 6 months ago
I've stayed in a number of places on the Hoe in Plymouth and The Grovesnor is the best for size of room, quality of stay and value for money.
Response
Dear Alison, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay with us and hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Alison O | Wed 24th May 2023 | 6 months ago
Room was clean and staff were very good.My only problem at the time of booking is I failed to notice that no lift is available.I've just checked and likely I'll be back knowing about the stairs.
Response
Dear Michael, thank you for leaving a review. We are glad that you found your room to be clean and our staff to be very good. Apologies you didn't know about the lack of lift, we are always happy to help carry any luggage if needed. If you do stay again you can request a low room to avoid the stairs and we will always try our best to accommodate. Kind Regards, The Grosvenor Team.
Reviewer: Michael| Wed 24th May 2023 | 6 months ago
Hotel is lovely, very clean with stylish decor in communal areas. My room was spotlessly clean. Excellent choice at breakfast, and staff were very accommodating. Would definitely stay again.
Response
Dear Susan, thank you so much for taking the time to leave a review. We are thrilled that you had such a positive experience with us and we would love to have you stay again. Kind Regards, The Grosvenor Team.
Reviewer: Susan S | Tue 23rd May 2023 | 6 months ago
Once again another brilliant stay ,team at hotel friendly ,very helpful & we wasmade to feel welcome, rooms spotless & comfortable,breakfast very large selection of food ,would highly recommendthis hotel
Response
Dear Anthony, thank you so much for leaving such a lovely and positive review. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Anthony R | Sun 21st May 2023 | 6 months ago
The room was smaller than expected, great location, good breakfast, the staff were very attentive.
Response
Good Morning Norman, Thank you for you kind review! We are pleased you had a good breakfast and the staff were attentive to your needs. We are glad the hotel was in a great location for your visit to Plymouth. We look forward to welcoming you in the future. Kind Regards, Izzy, The Grosvenor Team
Reviewer: Norman N | Sun 21st May 2023 | 6 months ago
Lovely stay, immaculately clean and staff in reception and kitchen were professional and friendly. Nice food, water hot and so close to the Hoe. Wonderful, we will stay again. Thanks
Response
Good Evening R S, Thank you for your kind review. We are pleased you had a lovely stay. We look forward to welcoming you again! Kind Regards, Izzy, The Grosvenor Team
Reviewer: R S | Wed 17th May 2023 | 6 months ago
I have stopped multiple times at this venue and can never fault it. Clean and comfortable rooms with a wide selection for breakfast.
Response
Dear Sarah, thank you so much for leaving such a lovely review. Its always a pleasure to have you stay with us, we look forward to your next visit. Kind Regards, The Grosvenor Team.
Reviewer: Sarah S | Mon 15th May 2023 | 7 months ago
Very nicehotelwarm and friendly atmosphere when arriving roomclean and tidyEnjoyed my stay.
Response
Dear Robert, thank you for leaving such a kind and positive review of your recent stay with us. We are so pleased that you enjoyed your time with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Robert| Mon 15th May 2023 | 7 months ago
Good location for access to theatres, the Hoe and night life. Very good breakfast and friendly, efficient staff. Room was a bit lacklustre but perfectly functional. Likewise the bathroom. Combining all the aspects above, I feel the price was fair.
Response
Good Evening David, Thank you for your review. We are pleased the location of our hotel was just what you wanted for your visit to Plymouth. We are glad the breakfast was very good and the staff were friendly and efficient. We are always looking for way to improve our hotel and your comments have been passed on. We hope to see you again in the future. Kind Regards, The Grosvenor Team
Reviewer: David| Mon 15th May 2023 | 7 months ago
Clean and comfortable, friendly helpful staff
Response
Dear Geoffrey, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Geoffrey A | Mon 15th May 2023 | 7 months ago
Stayed for a single night prior to taking part in the Plymouth half marathon which started on the Hoe a few hundred yards ago. No complaints at all - pleasant staff and a clean, comfortable if fairly basic en suite room. I slept well.
Response
Dear Paul, thank you for taking the time to leave such apositive review of your recent stay. Congratulations on taking part in the marathon. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Paul | Mon 15th May 2023 | 7 months ago
I booked 3 rooms for our group, and they managed to get us in the same landing which was lovely and a a good rate I might add! Everyone was happy with the rooms. Staff were great and helpful. Second time we have been there and will book again
Response
Dear Tracey, thank you for leaving such a lovely and positive review. It was a pleasure to have you stay and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Tracey O | Mon 15th May 2023 | 7 months ago
Really welcoming Staff,nothing was too much to ask for. Nice, comfortable room with private bathroom & shower. Good clean venue. Really small private carpark but has pay & display parking spaces out the front of the hotel. Great location , straight onto the hoe at the end of the street.
Response
Good Morning Kelly, Thank you for leaving us such a lovely positive review. We are pleased our staff made you feel welcomed and you found the rooms nice and comfortable. We look forward to welcoming you again in the future. Kind Regards, Izzy, The Grosvenor Hotel
Reviewer: Kelly O | Sun 14th May 2023 | 7 months ago
A very reasonable price to stay. I had a single room which had everything I needed. The only downside was it was on the 5th floor, so lots of steps!I had a really comfortable nights sleep and the breakfast in the morning was delicious. The staff were very accommodating to any special requests the guests had with breakfast, and very attentive to your needs.A very enjoyable stay.
Response
Good Morning Zoey, Thank you so much for leaving such a fantastic review of our hotel. We are pleased your breakfast was delicious and you had a comfortable nights sleep. We hope to see you again soon! Kind Regards, Izzy, The Grosvenor Hotel
Reviewer: Zoey G | Sun 14th May 2023 | 7 months ago
Extremely friendly and excellent service x
Response
Hello Vicky, Thank you very much for your kind review. We hope to see you again in the future. Kind Regards, Izzy The Grosvenor Hotel
Reviewer: Vicky | Sun 14th May 2023 | 7 months ago
We only stayed for the one night. Very nice breakfast and it had been arranged early for the half marathon Sunday. Very comfortable and spacious room and en suite. Staff friendly and informative. My only issue was, we were in room 12 and I found the five flights of stairs difficult. If we were staying longer I most probably would have asked for a different room. Saying that, I would definitely stay here again and look forward to next visit.
Response
Good Afternoon Karen, Thankyou for taking your time out to leave an review, If you would like to book again the future you can message us beforehandto request a lower bedroom, Hope to see you soon, Kind Regards The Grosvenor Team
Reviewer: Karen H | Sun 14th May 2023 | 7 months ago
I went for a short two night break with my son, travelling down from Liverpool to pick up a clock of all things. I thought a short holiday away would be a bonus and we gave never been this far South before.Anyway the hotel is a three star hotel and does not pretend to be anything it is not. The very obvious strengths are things like: location, it was absolutely perfectly placed to get to the town centre by foot and a stone’s throw from the impressive front which was breathtaking. When I had need for any interaction with staff, they seemed pleasant and eager to help.The rooms were clean and basic. The only issue I had was that the slats on my bed gave every time I got on it. It could have been my 14 stone but on inspection they hadn’t snapped they simply fell as the brackets that held the end just popped out. I fixed them the first two or three times but simply dealt with it afterwards. I mentioned it to reception when leaving. The breakfast was o.k and again the staff were keen to help.It really depends on your expectations but the room I stayed in was quiet, reasonably comfortable and clean. I would certainly stay there again if I didn’t want to overspend and take advantage of a five star location. BTW Plymouth is a lovely place with great friendly people.
Response
Good Morning Paddy, Thank you for your review. We are pleased the hotel was just what you wanted for your short trip to Plymouth. We hope see you with us again in the future! Kind Regards, The Grosvenor Team
Reviewer: Paddy C | Sat 13th May 2023 | 7 months ago
Warm reception, spot on clean, well situated near to waterfront and Barbican, good breakfast
Response
Thank you for your kind review. We hope to see you with us again soon! Regards, The Grosvenor team.
Reviewer: Rawson | Fri 12th May 2023 | 7 months ago
Excellent location for a tourist. Staff were also excellent. I couldn’t carry my bag up the 60 stairs to my room so the young lady carried it for me.My room was basic. It could do with nicer furnishings and a more comfortable bed.Breakfast was excellent as was the lounge area.
Response
Dear Michelle, thank you for leaving a review. We are glad that you found our staff to be excellent and enjoyed the breakfast. We will pass on your feedback regarding furnishings and the bed. Kind Regards, The Grosvenor Team.
Reviewer: Michelle M | Wed 10th May 2023 | 7 months ago
The receptionist was extremely helpful and even offered to dry my clothes after I arrived completely soaked from constant rain.Breakfast very good and friendly service.
Response
Good Afternoon Sarah, Thankyou for a lovely review, very glad you enjoyed your stay, The Grosvenor Team
Reviewer: Sarah T | Tue 9th May 2023 | 7 months ago
Clean, tidy room. Friendly staff. Excellent breakfast
Response
Good Afternoon Rick, Thankyou for leaving a nice review, very glad we enjoyed your stay, The Grosvenor Team
Reviewer: Rick | Tue 9th May 2023 | 7 months ago
Very friendly welcome from receptionThe hotel is clean and bright with lovely communal space's to sit and relaxWas able to park in allocated space which was a real bonusBreakfast was fantastic and plenty of choiceI had a single room which had everything I neededI would definitely recommend a stay hereCan't wait to return
Response
Dear M, Thank you so much for this fantastic review, we are so pleased that you had a nice weekend staying at the Grosvenor. We look forward to seeing you back again soon. Kind regards, The Grosvenor Team
Reviewer: M| Mon 8th May 2023 | 7 months ago
We loved the free parking, the close proximity to Hoe Park, comfortable rooms, gracious service, and included breakfast.We did need to climb 2 sets of stairs and we were not given rooms in the same buildings as my parents, but all in all, we would stay here again.
Response
Good Morning Melanie, Thank you for taking time to leave a review of our hotel. We are pleased the location was what you needed for your visit to Plymouth. We are happy to hear you found the rooms comfortable. Unfortunately, due to the age of the hotel the stairs can be an issue, however on future visits on request we do always try and put booking close together and lower floor rooms can also be requested on booking. We look forward to welcoming you all again in the future. Kind Regards, The Grosvenor Team
Reviewer: Melanie G | Mon 8th May 2023 | 7 months ago
A good staying, but difficulties in the staircase with the luggages.
Response
Thank you Thierry for taking the time to write a review, I'm pleased that you had a good stay and if you wish to come back please request a low room when you book. Kind regards, The Grosvenor Team
Reviewer: Thierry G | Sat 6th May 2023 | 7 months ago
The hotel is clean, contempory and comfortable with friendly and helpful staff.There is plenty of variety for breakfast.It offers great vaule for money. We will definitely stay again.
Response
Good Afternoon Anne, Thankyou for leaving a lovely review, we are very glad you enjoyed your stay, The Grosvenor Team
Reviewer: Anne C | Fri 5th May 2023 | 7 months ago
Good clean inexpensive hotel, adjacent to the Hoe with breakfast included
Response
Good Afternoon Mark, Thankyou for taking your time out to leave a nice review, kind regards The Grosvenor Team
Reviewer: Mark R | Fri 5th May 2023 | 7 months ago
Helpful staff. Breakfast was a little slow Sunday morning but generally happy.
Response
Dear Mary, Thank you for leaving a review of our hotel. We are glad to hear the staff were happy and helpful during your stay. We look forward to welcoming you again in the future. Kind Regards, the Grosvenor Team
Reviewer: Mary L | Wed 3rd May 2023 | 7 months ago
Great service good location and friendly service !
Response
Dear Terence, thank you so much for leaving a review. Feedback like this means the world to our team, We would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Terence P | Wed 3rd May 2023 | 7 months ago
Looked after well by all the staff. Clean room and bathroom. Parking was easy access. Lovely breakfast. Wouldn't hesitate to book the Grovesnor Hotel again.
Response
Dear Stanley, thank you so much for leaving such a lovely review of your recent stay. It was a pleasure to have you stay with us and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Stanley| Mon 1st May 2023 | 7 months ago
From arrival to departure nothing was left undone. Room clean and nice. tea and coffee. Bathroom bits and bobs.
Response
Dear Norah, thank you so much for taking the time to leave such a fantastic review for our team - it really does mean the world. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Norah W | Sun 30th Apr 2023 | 7 months ago
Had two nights for my son's passing out parade in the Royal Navy,l had a quiet and welcoming stay,All the staff were polite from the reception to the breakfast room,in particular Saturday morning which was the 29th April,the lady in the breakfast room that morning was lovely and couldn't do enoughfor us.l would stay again definitely.
Response
Dear Patrick, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we will be sure to pass on such lovely reviews to our team - thank you so much. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Patrick R | Sun 30th Apr 2023 | 7 months ago
We had stayed here once before so knew what to expect. All of the staff were friendly and helpful. The hotel was clean and the room was fine. We were able to park the car.The breakfasts were good, we had a long wait on our last day but it was really busy and all of the staff were working really hard. Only complaint is that the pillows were really thin and there was only one.
Response
Dear Julie, thank you for leaving a review. We are so pleased that you found our team friendly and helpful and that your room was clean. Apologies you found the pillow to be thin, we do have extras in all the rooms - normally either in the wardrobe or under the bed depending which room you are in. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Julie| Sun 30th Apr 2023 | 7 months ago
Once again i thoroughly enjoyed my stay at a friendly, clean, well run hotel. The staff always look after the guests and its great value for money. Thank you all.
Response
Dear Graham, thank you for leaving a review. We are so pleased you enjoyed your stay with us and hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Graham| Sat 29th Apr 2023 | 7 months ago
Great as always. Friendly, welcoming, comfy room, great breakfast.
Response
Dear Gayle, Thank you leaving a lovely review of our hotel and your latest experience. We are glad you had a great breakfast and the staff were friendly and welcoming. We look forward to welcoming you again soon. Kind Regards, The Grosvenor Team
Reviewer: Gayle| Sat 29th Apr 2023 | 7 months ago
The room was spotlessly clean the staff were very friendly and the food was excellent, my only complaint was that the room was cold and the radiators weren't working properly otherwise it was a very nice stay
Response
Dear David, Thank you for leaving such a positive review of our hotel. We are very pleased you found the room spotless and the food excellent. Thank you for letting us know about the radiators, this will be passed on and looked at. In the future, there are usually blankets in the rooms, if not you are more than welcome to ask at the desk and they can grab one for you in the future. Kind Regards, The Grosvenor Team
Reviewer: David| Fri 28th Apr 2023 | 7 months ago
No elevator
Response
Dear Per M, Unfortunately due to the age and the design of the hotel it is not feasible to have an elevator in the hotel. On booking the hotel, if requested we can try and place you in a low room for future bookings. Kind Regards, The Grosvenor Team
Reviewer: Per M | Fri 28th Apr 2023 | 7 months ago
I opted for a small room that offered outstanding value. It was a pleasure to stay in a smart and characterful traditional hotel in a great location (a minute's walk from the gorgeous Plymouth Hoe) with friendly staff and a hearty breakfast.
Response
Good Evening Jeremy, Thanyou for leaving a lovely feedback, wer are Glad you enjoyed your stay, The Grosvneor Team
Reviewer: Jeremy C | Fri 28th Apr 2023 | 7 months ago
Stayed for 3 nights with my mother to visit my daughter, requested a lower ground floor when booking due to my mothers mobility which we were given , staff were helpful and friendly , room was clean and could not fault and nice breakfast included in the price! Would definitely stay again thank you 😊
Response
Good Evening Cara, Thankyou for leaving such a postive feedback, We are vry glad you enjoyed your stay, The Grosvneor Team
Reviewer: Cara E | Fri 28th Apr 2023 | 7 months ago
Brilliant value for money!Excellent service!Super location!
Response
Dear Mark, thank you so much for leaving such a fantastic review of your recent stay. It was a pleasure to have you stay with us and we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mark P | Thu 27th Apr 2023 | 7 months ago
Was in excellent area, hotel lovely and clean breakfast good. Bed a bit soft but otherwise would definitely return in future
Response
Dear Walmsley, Thank you for taking the time to leave a review. We are pleased you enjoyed your recent stay at our hotel and we are pleased you found the hotel breakfast good. We are always looking for ways to improve the hotel and have taken on board your comment about the bed. We look forward to welcoming you again in the future. Kind Regards, The Grosvenor Team
Reviewer: Walmsley | Wed 26th Apr 2023 | 7 months ago
Pleasant, friendly, comfortable.
Response
Dear Jerome, thank you for leaving a review. We are so pleased that you enjoyed your recent stay with us and hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Jerome S | Mon 24th Apr 2023 | 7 months ago
Loving hotel . Close to the Hoe and Town Centre . Rooms and breakfast are lively . Highly recommend this hotel .
Response
Dear Maureen, thank you so much for taking the time to leave such a lovely and positive review. We hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Maureen C | Wed 19th Apr 2023 | 7 months ago
I have stayed here three times now and yesterday and last time I couldn't have a bath which I wanted because the temperature of the hot water flow was boiling and there was no cold water coming out of the mixer taps. I had to fill loads of kettles with cold water to try and reduce the temperature which didn't make a difference. I won't be staying agsin
Reviewer: Amanda S | Sun 16th Apr 2023 | 7 months ago
Staff, room, breakfast , all fabulous.
Response
Dear Sandra, Thank you very much for taking the time to leave such a lovely review of our hotel and your stay. We look forward to hopefully welcoming you again in the future. Kind Regards, The Grosvenor Team
Reviewer: Sandra D | Sat 15th Apr 2023 | 8 months ago
Very welcoming staff. Very clean property. The room was cleaned daily,which we didn't expect.Good size room. Got a parking space,which was located at the back of hotel (limited spaces)Breakfast was cooked daily with a good choice of products.Within walking distance of the city centre and The Hoe.Plenty of places to eat and drink.Would definitely stay again when we're down that way.
Response
Dear Amanda, Thank you for leaving such a lovely review. We are so glad you all had a lovely time and enjoyed your stay with us. We look forward to welcoming you again in the future. Kind Regards, The Grosvenor Team
Reviewer: Amanda| Sat 15th Apr 2023 | 8 months ago
Beautiful accommodation.Very clean and comfortable.Great location
Response
Dear Jon, Thank you very much for this great review. Kind regards, The Grosvenor Team
Reviewer: Jon N | Thu 13th Apr 2023 | 8 months ago
Clean, welcoming, warm and comfortable, and a short walk to the ferry port.happy to recommend.
Response
Dear Peter, Thank you very much for this 5 star review and thank you for recommending us. We look forward to hopefully seeing you again soon. Kind regards, The Grosvenor Team
Reviewer: Peter| Thu 13th Apr 2023 | 8 months ago
Excellent
Response
Dear Bordiec, thank you for leaving a review. We are thrilled that you enjoyed your time with us and hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Bordiec| Sun 9th Apr 2023 | 8 months ago
Great location. Helpful cheerful staff. very clean and comfortable. lovely breakfast. Good value for money
Response
Dear Maridy, thank you for leaving a review. We are so pleased that you enjoyed your stay with us. It was a pleasure to have you stay with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Maridy| Sat 8th Apr 2023 | 8 months ago
Clean, organised and welcoming.
Response
Dear Susi, thank you for leaving a review. We are so pleased that you enjoyed your stay with us, we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Susi| Fri 7th Apr 2023 | 8 months ago
This place was recommendedto me. Both me and my children (21 and 17) loved this place. It's place where you feel like home especially with lovely interior and great service and tasty breakfast.And it's a few steps away to coast. I was walking every morning to sea sunrise. Also save place to walk to coast. I had to work on my laptop and had access to lovely office where I was able to have private team calls. Also thereis car park but we left car there and walk as so close to restaurants oceanariumsend marina. We will be back soon. Highly recommended
Response
Good Morning Magdalena, Thank You for taking your time out to leave such a lovely review, We are very glad you enjoyed your stay, hope to see you in the future, best wishes, The Grosvenor Team
Reviewer: Magdalena | Thu 6th Apr 2023 | 8 months ago
This is our second stay and its was every bit as enjoyable as our first. Very clean and comfortable, staff always lovely. Looking forward to visiting again in the future.
Response
Dear Kelly, thank you so much for leaving such a positive review, its a pleasure to have you stay and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Kelly| Wed 5th Apr 2023 | 8 months ago
Been staying with you once sometimes twice a year since 2016What can I say that s not been said previously. Accomodation,rooms, breakfast, staff and location to the The Hoe. All superb a very high standard. Thank you
Response
Good Evening Graham, Thankyou for leaving a lovely review, we always look forward to seeing you, Kind Regards, The Grosvenor Team
Reviewer: Graham E | Mon 3rd Apr 2023 | 8 months ago
Good location, very pleasant and helpful staff. Rooms little small but as we only stayed one night, wasn’t a big issue. Clean and tidy room, comfy bed. Small but very clean bathroom, with lots of towels available.Great breakfast with good choice for everyone.
Response
Good Evening, Thank you for taking your time to leave such a lovely review. I am glad you enjoyed your stay and the breakfast. We hope to welcome you again. The Grosvenor Team
Reviewer: Edward R | Fri 31st Mar 2023 | 8 months ago
The accommodation is on a par with a Travel Lodge, being clean and basic but comfortable.The breakfast was fairly acceptable, let down by cheap baked beans which had a very hard texture and no flavour!
Response
Good Morning, Thank You for taking your time to leave an review, i can reassure you we do use heinz beans, so sorry you didn't enjoy them, The Grosvenor Team
Reviewer: Linda M | Thu 30th Mar 2023 | 8 months ago
Clean well equipped room, nice staff, good breakfast (I am still full!) Quiet. I would stay again.
Response
Good Morning David, Thankyou for leaving a lovely review we are very pleased you enjoyed the stay and breakfast, look forward to seeing you in the future, The Grosvenor Team
Reviewer: David| Wed 29th Mar 2023 | 8 months ago
This was a lovely hotel with very friendly and attentive staff. It was incredibly clean and cared for which is always reassuring! The rooms are a little dated and the walls not very sound proof but it was such a lovely building, these small things didn’t impact our stay. The breakfast which is included was well catered and offered a range of options for food. Overall very lovely!
Response
Good Morning, Thank you for leaving a review, we are very glad you enjoyed your stay, hope to see you soon in the future. The Grosvenor Team
Reviewer: Lucy| Wed 29th Mar 2023 | 8 months ago
Great, as ever. Comfortable, good breakfast and friendly and helpful staff. thank you.
Response
Good Morning Gayle, thank you for leaving a review, Glad you enjoyed your stay, The Grosvenor Team
Reviewer: Gayle | Wed 29th Mar 2023 | 8 months ago
Have stayed here many times and it never disappoints. We have always managed to get a free parking spot which is great as we can walk everywhere from the hotel-the Hoe,Barbican or into the city. Breakfast was good as always, good selection and cooked to order. I wasn't feeling well and the staff member on duty found an extra duvet for me which was much appreciated. Only gripe is front doors were locked when my husband came back at 10pm and didn't have a key. We don't recall seeing any warning about that. Shame bar closes early these days as it was always good for a nightcap, but we realise it's not justified these days. Have recommended you to friends and they enjoyed their stay too, in fact always stay with you now when visiting Plymouth.
Response
Dear Mrs B, thank you for leaving a review. Its always a pleasure to have you stay with us. Our reception and bar have been on reduced opening hours through the winter, we are very pleased to say that we will be returning to normal opening hours very soon. We always shut the front doors once reception closes, you should have been told at check in that you would need a key to open the doors after this time, apologies if this didn't happen. We hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Mrs B | Mon 27th Mar 2023 | 8 months ago
After a long journey we arrived late afternoon and we're helped beyond the call of duty by a gentleman at reception to find a place to park. I appreciated his help so much as I was tired and just wanted the loo. Thank you very much Silver haired gent you were great. We had room 2 on the ground floor myself and my daughter were attending the Uni open day. The room was big and had everything we needed, shower was good and everything in this hotel is super clean and tidy, well done domestic team.Everything in Plymouth is mostly a 15-20 minute walk away from this hotel, my advice get a parking spot at the back of the hotel and never move your car.Breakfast was great too, lots of choice and they will cook to order too.A very nice stay in a safe, clean and friendly place thank you.
Response
Dear Liz, thank you for leaving such a positive review. We hope to see you again. Kind regards, The Grosvenor Team.
Reviewer: Liz| Sun 26th Mar 2023 | 8 months ago
Clean and tidy and in a great location, ideal for a business trip night away
Response
Dear Gordon, thank you so much for taking the time to leave such a positive review. It was a pleasure to have you stay and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Gordon F | Sat 25th Mar 2023 | 8 months ago
A great guest house with a hearty breakfast served by a lovely team. Highly recommend.
Response
Dear GrahamThank you so much for leaving such a positive review of your stay. It was a pleasure to have you stay and we hope to see you again soon.Kind RegardsThe Grosvenor Team
Reviewer: Graham | Sat 25th Mar 2023 | 8 months ago
A lovely hotel , extremely calm and friendlyGenerous lovely quality breakfastI parked easily and it was included , and the showerHad great pressure . Perfect location and great price .
Response
Dear Caroline, thank you so much for taking the time to leave such a positive review. It was a pleasure to have you stay and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Caroline| Fri 24th Mar 2023 | 8 months ago
Excellent! Clean,comfortable Hotel,situated in great location.What’s not to like ?
Response
Dear Gary, thank you so much for taking the time to leave such a positive review. It was a pleasure to have you stay and we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Gary| Tue 21st Mar 2023 | 8 months ago
Friendly staff, great breakfast, clean and comfortable room. Great location. The only comment I have is that the walls are a bit thin, but it didn't disturb my sleep...
Response
Dear M S, thank you so much for leaving such a positive review, we are so pleased that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: M S | Mon 20th Mar 2023 | 8 months ago
Comfortable, clean and perfectly located. Helpful and pleasant staff.
Response
Dear David, thank you for leaving a review. We are so pleased that you enjoyed your recent stay with us. We would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: David H | Sun 19th Mar 2023 | 8 months ago
Ace friendly atmosphere, lovely accommodation and facilities, staff were very friendly, breakfast was nicely cooked and a very good selection, fully met our needs thankyou
Response
Dear Matt, thank you for leaving such a kind review of your recentstay with us. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Matt R | Sun 19th Mar 2023 | 8 months ago
Excellent location near the Hoe and the centre.Our room, a double, no. 10 on 3rd floor was warm and comfortable.Some noise from neighbouring showers, baths and toilets as well as from the room above.But generally, it seemed to me, the type of accommodation where guests respect each other.Breakfast cooked to order plus buffet cereals, juices, coffee machine etc. and excellent fresh fruit salad.Lovely scrambled eggs.All staff friendly,helpful and professional.Would definitely stay there again.
Response
Dear Hilary, thank you so much for leaving a review of your recent stay with us. Apologies for the noise from neighbouring showers and toilets - we will get our maintenance team to look into this, but apart from that we are so pleased that you had a positive experience. It will be a pleasure to have you stay with us again. Kind Regards, The Grosvenor Team.
Reviewer: Hilary| Sun 19th Mar 2023 | 8 months ago
Room comfortable. Staff really friendly. Great location.
Response
Dear Julia, thank you for leaving a review of your recent stay with us. We are so pleased that you had a positive experience, we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Julia H | Sun 19th Mar 2023 | 8 months ago
Love staying here. Comfy clean room. Great breakfast.Amazing poached eggs !Friendly staff
Response
Dear Debbie, thank you so much for leaving such a lovely review, feedback like this means the worlds to our team. We will pass on your feedback regarding the poached eggs to our chef. We hope to see you again in the future. Warm wishes, The Grosvenor Team.
Reviewer: Debbie| Sat 18th Mar 2023 | 8 months ago
Very impressed with the hotel and the price we paid. Very clean, friendly and welcoming. Ideal location for theatre, Hoe and Barbican. Just generally a great hotel.
Response
Dear Ian, thank you so much for taking the time to leave such a lovely review. We are so happy that you had a positive experience and we hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Ian D | Fri 17th Mar 2023 | 8 months ago
Lovely stay but with the bar closing at 9pm it feels like we are paying hotel prices to stay at a b and bBreakfast and staff all lovely and friendly
Response
Dear Susan, thank you for leaving a review. We are so pleased that you had a lovely stay. Our bar/reception closes earlier in our off peak times, its due to be back to 10pm by the beginning of April and then 11pm moving close to the Summer, but we will definitely take your feedback on board. We hope to see you again in the future, Kind Regards, The Grosvenor Team.
Reviewer: Susan L | Fri 17th Mar 2023 | 8 months ago
We had the Grand suite massive room with 4 poster bed which was really comfy separate bathroom with large bath and amazing powerful shower breakfast was really good with a lots of variety 👌 😊😊
Response
Dear Steven, thank you so much for leaving such a positive review. We are so pleased that you enjoyed your stay in our Grand Suite. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Steven A | Wed 15th Mar 2023 | 9 months ago
Lovely hotel in pleasant locationOnly gripe I guess was the fact that the bedroom was quite narrowThe bed frame became a problem banging my legs and toes on numerous occasionOther than that everything was lovelyFriendly staff and loved the breakfast service with a freshly made breakfast
Response
Dear Martin, thank you for leaving a review. We are so pleased that you found our team to be friendly ad that you loved the breakfast. Apologies you had issues with the bedframe, we will pass this feedback on to the relevant department. We would love to welcome you back in the future. Warm wishes, The Grosvenor Team.
Reviewer: Martin| Sun 12th Mar 2023 | 9 months ago
Clean, comfortable, good location and friendly staff
Response
Dear S J, thank you for leaving a review. It was a pleasure to have you stay and we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: S J | Sat 11th Mar 2023 | 9 months ago
Amazing friendly staff!! Room perfect nice and airy. Bed comftable. Breakfast great start to the day! Parking was on first come first park at rear of hotel. Hotel is close to the hoe and close to centre. If you like to cold water swim in the sea recommend right next to the lido amazing and safe! Thankyou to all at the grosvenorhotel
Response
Dear C W, thank you so much for taking the time to leave such apositive review of your recent stay with us. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: C W | Sat 11th Mar 2023 | 9 months ago
It has good facilities,clean,comfortable rooms friendly staff & lovely cooked breakfast, convenient for the Hoe, Plymouth Sound & Sea Views, City Centre only a short walk away, with many shops & bus services to travel in Devon or Cornwall to enjoy the local area. Enjoyed my stay with you, Regards Graham.
Response
Dear Graham, thank you so much for taking the time to leave such a lovely review for our team. We are so pleased that you enjoyed your stay with us, it was a pleasure to have you. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Graham C | Fri 10th Mar 2023 | 9 months ago
Breakfast was really Devine
Response
Dear Joseph, thank you for leaving a review. We are so pleased that you enjoyed our breakfast, will will pass this lovely feedback onto our chefs. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Joseph A | Thu 9th Mar 2023 | 9 months ago
A very good experience at the Grosvenor.Check-in was quick, staff were polite, and the room was clean and comfortable.A couple of minor gripes - the sausages with the breakfast weren't great, and I'm convinced they had bits of bone in them.Not often I leave things on the plate.It would also be good if we were notified and reminded that there is actually some hotel parking.We paid £14 for the day to park on the road, and noticed the hotel car park was empty!Anyway, a nice stay - very convenient location and good rooms.Thank you!
Response
Dear Arthur, thank you for leaving a review of your recent stay with us. We are so pleased that you found our team polite and the room clean. We apologise about the sausages, we will get this feedback passed on to our chef. With regards to parking we apologise you were unaware of our car park - we do try and advertise that we have parking, it is a small car park so we are limited but we do run it free of charge and first come first serve where many hotels now charge (if they have parking at all), hopefully if you visit again you will be able to make use of it. For future as well, if the car park is full and on street parking is needed we also do permits at the reception for £7.50 which would cover you from time of arrival until 9am the next day to help keep costs down for our guests. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Arthur | Wed 8th Mar 2023 | 9 months ago
I have stayed here before. Rooms are comfortable, staff friendly and the breakfast was excellent. Great location just off the Hoe and a short walk to the quay.
Response
Dear Angus, thank you for leaving a review. It's a pleasure to have you stay with us, we hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Angus | Wed 8th Mar 2023 | 9 months ago
A very good small hotel clean and well presented. Staff are very helpful and it has a well stocked bar. Rooms are airy and beds are very comfortable, the bathroom was very clean and attention to detail is shown with presentation. Breakfast included in room price and is freshly cooked to order, value for money. Plenty of lounge space to sit in. Everything you need for a relaxing break.
Response
Dear Anil B, thank you so much for taking the time to leave such a lovely review. It was a pleasure having you stay, we hope to welcome you back in the future. Warm wishes, The Grosvenor Team.
Reviewer: ANIL B | Mon 6th Mar 2023 | 9 months ago
Clean rooms and amazing breakfast. Close to the main attractions but still in a quiet area.
Response
Dear Giovanni, thank you for leaving a review, we are so glad that you enjoyed your stay. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Giovanni | Mon 6th Mar 2023 | 9 months ago
Nice hotel, clean room , comfy bed, friendly staff , lovely breakfast room and very tasty breakfast
Response
Dear Sam, thank you so much for taking the time to leave such a lovely review. We are so pleased that you enjoyed your stay, it was a pleasure to have you and we would love to have you stay with us again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Sam | Sat 4th Mar 2023 | 9 months ago
The Grosvenor is a great place to stay. The rooms are a great size and very comfortable, the breakfast is fab and it's the best value for money place around Plymouth Hoe. I've stayed several times and will be back again.
Response
Dear Alison, thank you so much for taking the time to leave such a fantastic review. Reviews like this mean the world to our team. Its always a pleasure to have you stay with us, we look forward to your next visit. Kind Regards, The Grosvenor Team.
Reviewer: Alison O | Wed 1st Mar 2023 | 9 months ago
Clean comfortable roomsFriendly efficient staffWonderful breakfast
Response
Dear John, thank you for taking the time to leave a review, we really appreciate it. We are so pleased that you enjoyed your stay, hopefully we will see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: John S | Tue 28th Feb 2023 | 9 months ago
My stay involved attending a course in Plymouth. My lady is from Spain and had never been to Plymouth before so she enjoyed the location and the hotel. The staff at the hotel are great.
Response
Good Morning, Thankyou for leaving a nice review, We are glad you enjoyed your stay, The Grosvenor Team
Reviewer: Timothy M | Tue 28th Feb 2023 | 9 months ago
Lovely hotel with friendly staff, nice big rooms. Only a short walk to shops and bars and the Hoe.
Response
Thank you Elaine for your positive review. We are glad you enjoyed your stay, kind regards, The Grosvenor Team
Reviewer: Elaine G | Mon 27th Feb 2023 | 9 months ago
A very good and comfortable stay. Staff very friendly and helpful. Thank you.
Response
Dear Nick, thank you for leaving a review of your recent stay with us, we are so pleased that you enjoyed it. Hopefully we will see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Nick| Mon 27th Feb 2023 | 9 months ago
The hotel was quiet, clean and comfortable, the staff were lovely and the breakfast was amazing.Definitely value for money and in a good spot for going out. Many Thanks.
Response
Dear Catherine, thank you for leaving such a kind review of your recent stay with us. We hope your friend enjoyed their birthday. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Catherine F | Sun 26th Feb 2023 | 9 months ago
Really enjoyed my stay at the Grosvenor Hotel room was very clean & tidy flat screen TV, tea/coffee making facilities, ensuite bathroom stayed in a single room bed was lovely & comfortable staff were friendly & welcoming breakfast was delicious & catered for my dietary needs this was my 2nd time at staying in this hotel location is fabulous right next to Plymouth Hoe will be staying here again
Response
Dear Amanda, Thank you for taking the time to write a review about your stay, we are so happy that you had a lovely time and we look forward to seeing you again on your next trip. Kind regards, The Grosvenor Team
Reviewer: Amanda| Sun 26th Feb 2023 | 9 months ago
We found the hotel lovely and clean and staff friendly. The only one thing that we could possibly pick was we was put on the top floor, which was a lot of stairs to climb with baggage( the misses lol)
Response
Dear Jamie, thank you for leaving a review. We are so pleased that you enjoyed your stay with us - minus the stairs. If you book with us again you can request a room on a lower floor and we will try our best. Kind Regards, The Grosvenor Team
Reviewer: Jamie W | Sun 26th Feb 2023 | 9 months ago
Friendly staff and perfect base for discovering Plymouth. Easy parking in the back of the hotel
Response
Good Afternoon charlotte, Thank you for leaving a review, The Grosvenor Team
Reviewer: Charlotte| Fri 24th Feb 2023 | 9 months ago
Quality hotel...seems well managed andstaff very polite and experienced.Rooms clean and breakfast service very good and food really nice
Response
Hi Mike, thank you so much for leaving a review of your recent stay with us. Feedback like this means the world to our team. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mike | Fri 24th Feb 2023 | 9 months ago
Staff i met were all lovely! Very nice breakfast! Room very good; proper power shower! If I’m being hyper critical my mattress was lumpy to say the least!! Room 7. But would i stay there again….. most definitely! X
Response
Good Afternoon steve, thank you for taking your time out to leave a lovely review, We look forward to seeing you again in the future.. The Grosvenor Team
Reviewer: Steve| Wed 22nd Feb 2023 | 9 months ago
Great room and very accommodating staff. Central location A+ stay, will deffo use again
Response
Hi James, thank you for leaving a review. We would love to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: James| Wed 22nd Feb 2023 | 9 months ago
Very nice hotel right across the sea with a hearty breakfast and a bar. Strongly recommended.
Response
Dear Peter, thank you for leaving a review of your recent stay with us. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Peter O | Tue 21st Feb 2023 | 9 months ago
Had a fab overnight stay at the Grosvenor in a standard double room with shower en-suite.Room was small but had everything we needed for an overnight stay including complimentary toiletries.As we were only staying overnight the size of the room was unimportant, but would recommend an upgrade if you want a bit more space.The breakfast was in the bright airy basement, was greeted straight away, and order taken for cooked breakfast of our choice.also had a selection of cereal, juise, fruit, yoghurt, freshly baked croissant and coffee to help yourself, which we like.Would definitely revisit, but go for superior room next time to get the extra space.Only issue is the limited parking - it is a city and very vew hotels offer free parking.they do have a few spaces but you can pay the at the hotel for a 50% reduction of on-street parking pass, saving £7.50 per day!Well worth it!
Response
Dear Sue, thank you so much for leaving a review. Weare so pleased that you enjoyed your time with us, it was a pleasure to have you stay. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Sue H | Mon 20th Feb 2023 | 9 months ago
The Grosvenor is a great place to stay to visit and explore Plymouth. It's within an easy walk of the City Centre and a short stroll to the Hoe and Barbican area.The breakfasts were great and the staff friendly and helpful. We really enjoyed our stay.
Response
Dear Mr H, thank you for leaving such a lovely review. We are so pleased that you enjoyed your time with us and we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mr H | Mon 20th Feb 2023 | 9 months ago
Only stayed for the night. Great position directly behind the Hoe. Had the triple room which was lovely & spacious. Beds were comfortable. A lot of choice for breakfast & laid out lovely. All the staff were helpfull & very polite.
Response
Dear Sian, thank you so much for taking the time to leave a review of your recent stay with us. We are so pleased that you enjoyed it. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Sian G | Sun 19th Feb 2023 | 9 months ago
Took my adult daughter with me had a twin room very spacious would stay here again friendly staff nice breakfast
Response
Dear Karen M, thank you for leaving such a kind review of your recent stay with us. We would love to have you stay with us again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Karen M | Sun 19th Feb 2023 | 9 months ago
The staff are helpful and lovely, the rooms are cozy and clean, breakfast was great and had nice variety of foods.
Response
Dear Caine, thank you for taking the time to leave such a positive review. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Caine | Sat 18th Feb 2023 | 9 months ago
Very welcoming team members
Response
Good Afternoon, Thank you for leaving a review, The Grosvenor Team
Reviewer: MB | Thu 16th Feb 2023 | 9 months ago
As always Staff,breakfast,comfort and cleanliness of the room at the highest level. Thank You 🙂.
Response
Good Afternoon, Thankyou for leaving such a lovely review, we look forward to seeing you in the future ..The Grosvenor Team
Reviewer: Wojciech K | Wed 15th Feb 2023 | 9 months ago
My party of four adults had an enjoyable stay in this conveniently placed hotel. Plymouth has many interesting sights and venues to offer, we had a greattime!
Response
Dear Peter, thank you so much for leaving a review of your recent stay with us. We hope to welcome you back again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Peter B | Mon 13th Feb 2023 | 10 months ago
Great place to stay for 1 night. Nice and friendly staff. Also the breakfast is great.
Response
Dear Dennis, thank you for leaving a review of your recent stay with us. We are so pleased that you found our team to be friendly and that you enjoyed your breakfast. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Dennis B | Sun 12th Feb 2023 | 10 months ago
We had a lovely two night stay at this hotel for my boyfriend’s 30th and our first year anniversary, the staff were Very friendly and accommodating right from making the booking up until checkout, nothing was to much trouble and the breakfast was just an added bonus everything was cooked perfectly. We would highly recommend this hotel if your looking for a lovely relaxed place right in the centre of the town close to all shops, restaurants, the hoe seafront and the barbican.Thankyou
Response
Dear Ainsley, thank you so much for leaving such a fantastic review of our hotel. We are so pleased that you enjoyed your time with us. Thank you for choosing to spend such special occasions with us, we would love to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Ainsley P | Sun 12th Feb 2023 | 10 months ago
Hi guys, just wanted to say how pleased Ralph, Neil and I were with our stay at the Grosvenor, I notified the hotel we would be arriving really late due to transport problems coming from London, and we were very well accommodated once we eventually arrived at midnight. The rooms were very well equipped and my bed was super comfy, breakfast was very busy, but very efficiently organised and the food was great. All in all, a very pleasurable experience, thank you.
Response
Dear Cliff, thank you so much for taking the time to leave us such a lovely review. We are so pleased that you enjoyed your time with us, it was a pleasure to have you all stay. We would love to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Cliff C | Sun 12th Feb 2023 | 10 months ago
Stayed quite a few times in Plymouth but this one was by far the best lovely small hotel great location friendly staff smart rooms great breakfast high recommendThe rooms are really nice and very quiet and comfortable everything that you really want for a quick stop over is in your room
Response
Dear David M, thank you so much for leaving such a lovely review, it really means the world to our team. It was a pleasure to have you stay with us and we hope to see you gain in the future. Kind Regards, The Grosvenor Team.
Reviewer: David M | Sun 12th Feb 2023 | 10 months ago
Comfortable, clean, nice breakfast and friendly reception…..couldn’t ask for more. Great value.
Response
Dear Bob A, thank you so much for such a kind review of your recent stay, our team appreciate it so much. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Bob A | Sun 12th Feb 2023 | 10 months ago
Friendly staff. Great breakfast. Good lication. Value for money. I would stay again - probably will quite soon.
Response
Good Morning, Thank you for leaving a nice review, we are very glad you enjoyed your stayThe Grosvenor Team
Reviewer: Mary | Tue 7th Feb 2023 | 10 months ago
Always a pleasure staying here, such a friendly and hardworking team, beautiful breakfast and so accommodating! Brilliant location to the hoe and city centre, all around brill
Response
Dear Alex B, thank you so much for leaving such a lovely review. It's always a pleasure to have you stay. We hope to see you again soon, Kind Regards, The Grosvenor Team.
Reviewer: Alex B | Mon 6th Feb 2023 | 10 months ago
We had a room for 3 adults. The room was spacious and had good wardrobe space for our stay. Room was clean and amenities such as hairdryer and iron board were provided along with complimentary toiletries. Breakfast was freshly cook to order. We had a really nice short stay and will look to come back again for a longer trip soon.
Response
Dear Vivienne H, thank you for leaving such a lovely review of your stay with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Vivienne H | Sun 5th Feb 2023 | 10 months ago
Lovely modernised very well presented hotel in a great location. Very worth the money, you won't be disappointed.
Response
Good Afternoon, Thank you for leaving a review, We are very pleased you enjoyed your stayThe Grosvenor Team
Reviewer: Mr A | Fri 3rd Feb 2023 | 10 months ago
Friendly staff. great Breakfast. Good location. Comfortable hotel. Hot water a bit variable and the toilet was not as clean as it could be.
Response
Good Afternoon, Thankyou for taking your time to leave a review, so sorry to hear that, we do our very best to make sure everything is cleaned for our guestThe Grosvenor Team
Reviewer: Ian B | Wed 1st Feb 2023 | 10 months ago
Why is this not a 4star hotel?Clean friendly super breakfastBig room warm easy access to the townReally enjoyed the hotel
Response
Dear David P, Thank you so much for taking the time to leave us such a lovely review. We will hopefully see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: David P | Sun 29th Jan 2023 | 10 months ago
Amazing hosts ... on arrival was welcomed very nicely an warm. Very polite an nice breakfast was amazing wpuld stay here again xx
Response
Dear Holly, thank you so much for leaving such a lovely review, we would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Holly| Sat 28th Jan 2023 | 10 months ago
I've stayed in a number of B&Bs on the hoe in Plymouth and The Grovesnor is the best value. The double rooms are really spacious, the breakfast is great and they have a car park on a first come first served basis. I can highly recommend.
Response
Dear Alison, thank you so much for taking the time to leave a review of your recent stay with us. Reviews like this mean the world to our team. We hope so see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Alison O | Mon 23rd Jan 2023 | 10 months ago
Great service 👏
Response
Dear Jean, thank you for taking the time to leave such a positive review of your recent stay. We hope to see you again in the future. Warm wishes, The Grosvenor Team.
Reviewer: Jean| Mon 23rd Jan 2023 | 10 months ago
Was very welcoming when I arrived room was very clean & tidy had everything I needed tea/coffee making facilities flat screen TV with remote lovely & warm own key to room & outside door could come & go as I pleased breakfast was very good & catered for my dietary needs of gluten free would recommend staying here close to Plymouth Hoe & other attractions
Response
Dear Amanda, thank you for leaving such a lovely review, it means so much to our team. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Amanda| Sun 22nd Jan 2023 | 10 months ago
Lovely hotel, friendly staff, facilities good, rooms clean and comfortable. Good location for walking to theatre, The Hoe and the Barbican. Free parking was a bonus.
Response
Dear Joanna, thank you so much for taking time to leave such a lovely review of your recent stay with us. We hope to see you again soon. The Grosvenor Team.
Reviewer: Joanna| Sun 22nd Jan 2023 | 10 months ago
The Grosvenor, as always, was an excellent place for a night's stay. Perfectly located, it's a home from home, with a warm atmosphere matched by its staff. Set in a quiet, but central location near the Hoe, it provided a restful night's sleep. The breakfast is varied and generous.I never fail to be impressed by this boutique hotel and it is my first choice whenever I come to the city.
Response
Dear Mark. thank you for taking the time to leave such a lovely review. Its always a pleasure to have you stay with us, we hope to see you again soon. Warm wishes, the Grosvenor Team.
Reviewer: Mark | Tue 17th Jan 2023 | 10 months ago
Very nice hotel, at very nice location and nice price
Response
Dear Nikos P, thank you taking the time to leave such a kind review. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Nikos P | Tue 17th Jan 2023 | 10 months ago
Nice hotel, easy parking and easy check in. Right near the sea. Relaxed atmosphere with a good breakfast, nice (hot) showers and friendly staff.
Response
Dear Robert K, thank you so much for taking the time to leave such a lovely review. We hope to see you again soon. Kind Regards, The Grosvenor Team,
Reviewer: Robert K | Tue 17th Jan 2023 | 10 months ago
Friendly welcoming staff. A good choice of hot and cold breakfasts. Comfortable room.
Response
Dear Tony, Thank you for your review, I'm pleased that you were made to feel welcome and that you had a comfortable stay. Hope to accommodate you again soon. Kind regards, The Grosvenor Team
Reviewer: Tony | Sat 14th Jan 2023 | 11 months ago
Clean room, great shower, very friendly service, great breakfast, will stay again.
Response
Thank you very much for this great review! We are so pleased that you had a good stay and we look forward to seeing you when you stay again, Kind regards, The Grosvenor Team
Reviewer: C J | Fri 13th Jan 2023 | 11 months ago
Super comfy bed and clean room and bathroom.Breakfast was a little early but quite nice. Not a fan of the sausages however.We'd definitely stay again as a perfect location
Response
Dear Kelly, thank you for leaving a review of your recent stay with us. We are so pleased that you found your bed to be comfy and your room clean. We apologise you didn't like the sausages, we will get this feedback passed on. We hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Kelly| Sun 8th Jan 2023 | 11 months ago
This was my second time visiting the Grosvenor Hotel in Plymouth and I plan to stay at this hotel each time we come to Plymouth to pick up or drop off my son at University.The rooms are comfortable with all the amenities you could need for a short stay. The staff have been really friendly both times and the breakfast is very good and plenty of choice. It is located really close to the Hoe so great for a walk in the fresh air and within easy walking distance of shops and bars. The parking is a bit limited but each time we have managed to get into the small car park behind the hotel. All in all excellent value for money.
Response
Dear Vicky, thank do much for leaving such a kind review, it really means a lot to our team. We look forward to welcoming you again the next time you visit Plymouth. Kind Regards, The Grosvenor Team.
Reviewer: Vicky| Sun 8th Jan 2023 | 11 months ago
The location of The Grosvenor was very good since it allowed easy access to The Hoe, Pavilions, City Centre and, to a certain extent, the Barbican. The room, although a little dated, was clean and well equipped. Staff were friendly and helpful. The breakfast was good and set me up well for the rest of the day. Overall a good value en suite room and a clean and tidy hotel.
Response
Hi Jamie, thank you for taking the time to leave a review of your recent stay with us, we really appreciate it. We hope to welcome you back in the future. Warm wishes, The Grosvenor Team.
Reviewer: Jamie | Tue 3rd Jan 2023 | 11 months ago
Clean, comfortable hotel to stay with plenty of choice for breakfast.
Response
Hi Lynnette T, thank you for taking the time to leave such a positive review of your recent stay with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Lynnette T | Tue 3rd Jan 2023 | 11 months ago
Stayed for New Years, I specifically asked for the room to be decorated for NYE and they did not disappoint! Delicious breakfast and a perfect walking distance to the city centre and Plymouth hoe. Would 100% come back in summer!
Response
Dear Iliana, Thank you very much for this review, we are so glad that you were pleased with your decorations. Happy New Year and see you in the summer. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Iliana O | Mon 2nd Jan 2023 | 11 months ago
Another excellent stay , friendly staff , comfy room and great breakfast. Thanks everyone.
Response
Dear Dave, glad we met expectations once again . Happy New Year and see you soon. Kind regards, Jenny Grosvenor Plymouth
Reviewer: Dave H | Mon 2nd Jan 2023 | 11 months ago
No faults to mention; you couldn't do anything about the weather. I hope to return.
Response
Hi R. Heard, thank you for such a lovely review, our team really appreciates it. We would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: R.Heard | Mon 2nd Jan 2023 | 11 months ago
Amazing staff good sized clean room with a great view staff friendly and super helpful fantastic breakfast
Response
Hi Mark, thank you for leaving such a lovely review of your recent stay with us. We hope to welcome you back again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mark S | Mon 2nd Jan 2023 | 11 months ago
Really impressive by the friendly and accommodating staff. Lovely rooms. Shower was a little temperamental (heat settings) but otherwise a great stay!!
Response
Dear Jack, Thank you very much for this lovely review, its always great to know that we've impressed our guests. Hope to see you back soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Jack A | Sun 1st Jan 2023 | 11 months ago
We have had a relaxing 3 night stay at the Grosvenor , and as we visit our grandson regularly I’m sure we will return.Prior to going we wondered how we would cope with no lift but the stairs were a steady gradient with small tread height so no problem.The staff were all excellent and the room warm and comfortable . A good breakfast set us up for the day and the proximity of the hoe was a plus for a bracing walk each morning.
Response
Dear Peter, thank you for taking the time to leave us a detailed review, we are really pleased that you had a relaxing stay. We look forward to welcoming you back the next time you are visiting your grandson. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Peter W | Sun 1st Jan 2023 | 11 months ago
Really nice hotel. Staff friendly and accommodating. No complaints, would stay again.
Response
Dear Stuart, Thank you for this excellent review, its great great to see that you found the staff friendly and accommodating. We look forward to your next stay. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Stuart | Sun 1st Jan 2023 | 11 months ago
The welcome from reception on our arrival was fantastic. The room was basic but very clean and perfectly adequate. Great value for money and I would recommend the hotel. If I were to be critical I would ask the breakfast sausages were sourced elsewhere as they were gristly. It wasn't just mine. There were 4 of us and we all suffered the same thing.
Response
Dear Dean, Thank you for your review and positive feedback, we are glad you enjoyed your stay and grateful that you will recommend us. Hopefully we'll welcome you back soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Dean W | Sun 1st Jan 2023 | 11 months ago
Really good location. Amazing staff will do anything for you breakfast is substantial with lots of options.
Response
Dear Ian O, thank you so much for leaving such a lovely review for our team. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Ian O | Sat 31st Dec 2022 | 11 months ago
Arrived around 14.00hrs on 26th December unable to get in to check in However read information on door and rang contact number told that a staff member would come around 15.00hrs Parked car at back hotel staff arrive and check in went smoothly. Room lovely and very clean good choices for breakfast needed a taxi which a member of staff booked for us All staff were very friendly and helpful we have stayed at the Grosvenor before and would happily stay there again Checked out on 28th December
Response
Dear Maggie O, thank you for leaving a review of your recent stay with us. Thank you so much for appreciating our need to slightly change the way we ran check in for a few days over the Christmas period. We are so pleased that you enjoyed your time with us and we would love to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Maggie O | Thu 29th Dec 2022 | 11 months ago
Warm welcome, no cut back on heating, thanks, small basic but functional room, breakfast ok, very clean, good value for money
Response
Dear Guy R, thank you for leaving a review of your recent stay with us, we hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Guy R | Thu 29th Dec 2022 | 11 months ago
Great location, clean room, comfy bed and delicious breakfast. Would recommend. Only point to note was that the car park was full one evening, but the pay and display was cheap enough outside of peak hours.
Response
Dear Robert, thank you for leaving a review of your recent stay. We are so pleased that you enjoyed your time with us and hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Robert| Wed 28th Dec 2022 | 11 months ago
Well looked after.
Response
Dear Barry L, thank you for a leaving a review of your recent stay with us. We are so pleased that you were looked after by our team and hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Barry L | Tue 27th Dec 2022 | 11 months ago
The staff are very welcoming and go above and beyond to look after the guests. Room was very spacious and comfortable and the breakfast was lovely with a very wide selection available. The hotel is in a quiet location very close to The Hoe.
Response
Good Morning, Thankyou for taking your time to leave a lovely review, We are very happy you had a wonderful stay, Kind Regards,The Grosvenor Team
Reviewer: Mrs W | Sat 24th Dec 2022 | 11 months ago
Perfect one-night stopover for business. Hassle-free stay, with very good breakfast service.Parking tricky: easy if you arrive early otherwise £6/overnight on-street using parking app (machines not working).
Response
Good afternoon Philip, Thank you for leaving us a review! We are thrilled you found your stay comfortable! Have a wonderful holiday and kind regards, The Grosvenor team.
Reviewer: Philip | Tue 20th Dec 2022 | 11 months ago
Great location, parking, comfy bed, a powerful shower and a really good breakfast. What more could you want?
Response
Good Afternoon, Thankyou for leaving a great review, Happy Holidays, The Grosvenor Team
Reviewer: Steve H | Mon 19th Dec 2022 | 11 months ago
Such a lovely place to stay. Very welcoming staff. Clean and comfortable. Lovely breakfast
Response
Good Afternoon, Thankyou for leaving a lovely review, All the best and Happy holidays. The Grosvenor Team
Reviewer: Shirley S | Mon 19th Dec 2022 | 11 months ago
Very freindly, nice clean hotel right by the Hoe good breakfast and very competitive price on booking.com
Response
Good morning Graham,Thank you for leaving us a review! We are thrilled you had a comfortable stay and we would love to accommodate you again. All the very best and happy holidays, The Grosvenor team.
Reviewer: Graham| Sun 18th Dec 2022 | 11 months ago
There is not much I can say other then, location, cleanliness, friendliness, breakfast and price just perfect. Lovely weekend stay. Thank you
Response
Dear Bev C, thank you for leaving such a kind and lovely review of your recent stay with us. We hope to welcome you back again soon. Kind Regards, The Grosvenor Team.
Reviewer: Bev C | Mon 12th Dec 2022 | 12 months ago
We stayed for a night at the theatre, great location and just a short walk. Very comfortable bed and a nice big bath to soak in. (Grand suite) very friendly staff, very clean room and a very good breakfast.
Response
Dear Gary N, thank you so much for taking the time to leave a review of your recent stay with, we are so pleased that you enjoyed your time with us. We hope to see you again in the future. Kind Regards, The Grosvenor Team
Reviewer: Gary N | Mon 12th Dec 2022 | 12 months ago
We arrived on a Friday afternoon and was greeted by the very pleasant receptionist. Our room was very comfortable and supplied with Tea/coffee (great biscuits). Breakfast on both days was fabulous. A full English if you wanted or fresh fruit/continental. Waitress staff very nice and helpful. Central location for Plymouth. I would defiantly stay again!
Response
Dear Terry, thank you so much for taking the time to leave such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Terry | Mon 12th Dec 2022 | 12 months ago
We stayed 1 night whilst in town for a show and the Grosvenor was perfect for our needs.The room was a little stark, but it was clean and comfortable, the en-suite was spotless with a decent shower.The hotel is a lovely old house and all the public areas are clean and comfortable, with a bar and free wifi.All the staff were friendly, welcoming and helpful. We were particularly impressed with the breakfast which was excellent for the price. All the staff in the breakfast room where incredibly efficient, our order was taken as soon as we were ready, we didn’t have to wait long and having worked for many years in hospitality I noticed that as soon as people left the table was cleared, cleaned and reset so there were always tables available for new people arriving in the breakfast room. I especially noticed the young lady, sorry I didn’t catch her name, was almost always busy and when she wasn’t she was looking out for what needed to be done next or who might need something, so kudos to her.Would definitely stay her again.
Response
Dear John H, thank you so much for leaving such a lovely review of our hotel and our team, it really means a lot to us all. We hope to welcome you back again if you return to Plymouth. Kind Regards, The Grosvenor Team.
Reviewer: John H | Sun 11th Dec 2022 | 1 year ago
Always stop at the Grosvenor when we come to Plymouth, Clean and comfortable rooms, lovely breakfast and friendly staff as always. Thank you.
Response
Dear Helen, thank you for leaving such a kind review. Its always a pleasure to have you stay with us. We hope to see you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Helen B | Sun 11th Dec 2022 | 1 year ago
We were visiting relatives and this hotel was very central to Plymouth and allowed us to get around easily.The accommodation was really good and the choice of breakfast was really good and thank you for a lovely cooked breakfast
Response
Hi Jeanette N, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We hope to welcome you back in the future, Kind Regards, The Grosvenor Plymouth.
Reviewer: Jeanette N | Thu 8th Dec 2022 | 1 year ago
The staff were very helpful and friendly and the breakfast was really goodThe rooms were spotlessly cleanOur room was just a bit cold but they did say they would look into itValue for money and would stay again
Response
Hi Margaret, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We hope to see you again in the future, Kind Regards, The Grosvenor Team.
Reviewer: Margaret S | Wed 7th Dec 2022 | 1 year ago
I'm not a regular hotel user, but the Grosvenor was ideal for me in terms of location and price. My room was clean and comfortable. I found my short interactions with staff, friendly and polite. The concierge especially was helpful in assistance with parking. It's worth asking. Breakfast was good, and not a disappointment. I will consider staying again. Thank you.
Response
Hi William, thank you so much for leaving a review of your recent stay with us here at The Grosvenor Plymouth, we really appreciate it. We hope to welcome you back again in the future. Kind Regards, The Grosvenor Team.
Reviewer: William D | Mon 5th Dec 2022 | 1 year ago
Easy check-in, very friendly staff, comfortable room, great location and excellent breakfast.Soundproofing not great in the rooms, but overall a good hotel which I would recommend.
Response
Hi Ann, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your time with us, we will pass on your feedback regarding soundproofing. We hope to see you again in the future. Kind Regards, The Grosvenor Plymouth.
Reviewer: Ann | Mon 5th Dec 2022 | 1 year ago
Comfortable and welcoming, I always look forward to staying at The Grosvenor. Clean, well-positioned and the breakfasts are fantastic.
Response
Hi Eleanor, thank you for leaving such a kind review of your recent stay with us here at The Grosvenor Plymouth. We hope to see you again soon. Warm wishes, The Grosvenor Team.
Reviewer: Eleanor A | Mon 5th Dec 2022 | 1 year ago
Amazing little hotel. Very welcoming and accommodating.Definitely using them again
Response
Hi Susana, thank you so much for leaving such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We look forward to welcoming you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Susana | Fri 2nd Dec 2022 | 1 year ago
Nice hotel, great breakfast
Response
Dear Iain, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your time with us and we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Iain | Mon 28th Nov 2022 | 1 year ago
Very friendly and helpful staff. Parking- some spaces if you are lucky, I was. Parking by permit not expensive if not. Very reasonable breakfast included in price. Nice lounge room if prefer to relax elsewhere.Recommend for all except maybe those with less mobility. If you book and tell them this they a really accommodating at finding a lower floor, As stairs only and when out on foot you would encounter up and downhill on every walk. Everything we needed in town we could walk to in 20 minimum max in any direction.Very near some of plymouths most popular attractions.We had a lovely stay there and would book again. Not the trendiest, most recently refurbished rooms but they are perfectly adequate andrequire everything you need for a short stay. Really clean and plenty of space.
Response
Hi Mel, thank you for taking the time to leave such an in-depth review of your recent stay with us here at The Grosvenor Plymouth, we really appreciate it. We would love to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mel | Sun 20th Nov 2022 | 1 year ago
A friendly welcome, clean and comfortablestay. Facilities for tea & coffee provided. Convenient location.
Response
Hi Mrs Millward, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed you time with us and hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Mrs| Sat 19th Nov 2022 | 1 year ago
My sister and I stayed here while visiting family in Plymouth . We found the hotel to be very clean and comfortable . Nice breakfast and extremely friendly staff . I would have no hesitation recommending this hotel .
Response
Hi Linda, thank you for taking the time to leave a review of your recent stay with us here at The Grosvenor Plymouth we really appreciate it. It really means a lot to us that you would be willing to recommend us so thank you so much. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Linda | Sat 19th Nov 2022 | 1 year ago
Have stayed at this hotel a couple of times in the last year, they have excellent staff. The location is very good, near to the Hoe, with some free parking available at the rear, and then out on the street nearby if the hotel spaces (x8) are taken. Breakfast is excellent, great choice to be had, and again the staff really helpful. Will book again when I need short stay accommodation in Plymouth.
Response
Hi David, thank you so much for taking the time to leave a review of your recent stay with us here at The Grosvenor Plymouth, we really appreciate it. We look forward to your next trip to Plymouth. Kind Regards, The Grosvenor Team.
Reviewer: David W | Fri 18th Nov 2022 | 1 year ago
The room was clean and presented well. However was rather dated, the bed single was torn on bottom corner, where obviously it has been hit by a hoover foot. The beds are very low and being disabled this was an issue, getting up and down. This caused pain. The shower glass on the bath made it impossible beingdisabled to get to the bath taps, to turn them on. It also made getting in and out almost impossible. It was a monsoon night and you heard this on the flat roof, which kept me awake. Lastly they say there is parking, that was not quite true unless you got there before your book in time. I had to walk from the Hoe, on crutches in a rain storm.However, another room and securing parking would make my stay brilliant, mattress was lovely. Breakfast amazing
Response
Hi Mrs Martin, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We will take on board your feedback regarding the room and hopefully improve for the future. With regards to the parking we do have 8 free of charge spaces for our guest which work on a first come first serve basis, its unfortunate they were all taken upon your arrival. We are pleased that you enjoyed your breakfast. Kind Regards, The Grosvenor Team.
Reviewer: Mrs M | Thu 17th Nov 2022 | 1 year ago
I have a disability and during my stay I encountered some difficulty.The staff dealt with the issue in a very professional manner leaving me with my dignity intact. Thank you. Rooms were extremely clean and the breakfast was lovely. I will return to this hotel whenever I visit Plymouth.
Response
Dear Mr Deery, thank you so much for writing a review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found our staff handled any issued that may have arisen in a professional manner, we aim to ensure all guests feel respected and valued. We whole-heartedly look forward to your next stay with us. Very best regards, the Grosvenor Team.
Reviewer: Gerald| Tue 15th Nov 2022 | 1 year ago
The staff couldn’t do enough for me and my daughter.
Response
Hi Ann, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. Our team really try hard to provide a great experience for our guests so its fantastic to receive such lovely feedback for them. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Ann M | Sun 13th Nov 2022 | 1 year ago
The Grosvenor is one of our go-to hotels in Plymouth. Reasonably priced, and conveniently located close to both the Hoe and the city centre. An older historic building with very friendly staff and a good breakfast cooked to order.Parking at the hotel is limited, but the hotel can sell you a parking permit for the local on-street parking for £5. The permit is valid until 10 the following morning and is cheaper than paying the meter rate.
Response
Dear Stephen, Thank you for writing a review for the Grosvenor Hotel. You are always a pleasure to accommodate and we look forward to seeing you again soon. Kind Regards, The Grosvenor Team.
Reviewer: Stephen P | Mon 7th Nov 2022 | 1 year ago
Very pleased with the hotel accommodation, staff, cleanliness and thoroughly enjoyed the breakfast and would definitely stay here again
Response
Dear Rebecca, thank you for your review, its great to hear that you were pleased with the hotel and that you enjoyed your breakfast. We look forward to seeing you again soon,Kind Regards, The Grosvenor Team.
Reviewer: Rebecca M | Mon 7th Nov 2022 | 1 year ago
Clean and tidy in all areas with simple but fresh decor.Staff EXCELLENT! Really helpful and friendly.Couldn’t fault the Breakfast.All in all and great short stay and will definitely stay next time I’m in Plymouth!
Response
Hi Emma, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth, We are so pleased that you enjoyed your time with us and we can't wait to welcome you back on your next visit to Plymouth. Kind Regards, The Grosvenor Team.
Reviewer: Emma | Mon 7th Nov 2022 | 1 year ago
We stayed at the Grosvenor whilst attending an Awards night in Plymouth.The hotel was fabulous, clean, welcoming and lovely staff.Loved the fact there were USB sockets in the rooms.Thoroughly enjoyed breakfast and the whole stay was really good value for money.Would highly recommend and definitely stay again.
Response
Dear Chris, Thank you so much for taking the time to write such a lovely review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found the hotel fabulous! It's great to hear that our staff are welcoming, and that our guests feel the Hotel is good value for money. We look forward to accommodating you again in the future. Best regards, The Grosvenor Team
Reviewer: Chris F | Sun 6th Nov 2022 | 1 year ago
My friend and I stayed at this hotel when we needed accommodation for a recent stay in Plymouth when visiting Plymouth Pavilions to watch a show. This hotel is in easy walking distance. Lovely location. The staff are super: really friendly and helpful. The room was clean and spacious. Had the old feel about it but not in a bad way. Toiletries and tea/coffee supplies in room provided. Breakfast was really tasty, with continental and cooked breakfast to choose from. I’d recommend this hotel; great value for money. I’d certainly visit again. Thank you for being so accommodating!
Response
Dear Amy, Thank you so much for taking the time to write such a lovely review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found our staff friendly and helpful, and enjoyed the rooms and included breakfast. We shall be looking forward to your next visit, thanks again! The Grosvenor Team
Reviewer: Amy A | Sun 6th Nov 2022 | 1 year ago
It is the ideal place to discover the city by foot. We could walk from the ferry terminal with the kids and it is very close to everything the city centre,Barbican, The Hoe promenade can't be closer.The room is nice and clean with good mattresses. The staff is welcoming and helpful and the breakfast delicious!
Response
Dear Patrick,Thank you so much for taking the time to write such a lovely review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found the rooms nice, the included breakfast delicious and our staff welcoming and helpful! We look forward to accommodating you again in the future.Very best regards,The Grosvenor Team
Reviewer: Patrick M | Sun 6th Nov 2022 | 1 year ago
Top notch from our room, breakfast and the staff could not have been better. Keep up the good work would definately stay again. Great position for sight seeing etc. Thank you all.
Response
Thank you very much for this excellent review, we are so pleased that you will definitely stay again and look forward to seeing you soon. Kind regards, The Grosvenor Team
Reviewer: Robbins | Thu 3rd Nov 2022 | 1 year ago
One night stay in a comfortable,quiet room. Excellent cooked breakfast and lovely friendly staff. Even managed to find a mobile charger to lend me.
Response
Dear Kate, Thank you for leaving us a great review. Hopefully we'll see you again soon. Kind regards, The Grosvenor Team
Reviewer: Kate| Thu 3rd Nov 2022 | 1 year ago
The Grosvenor is based in a very convenient location for central Plymouth. The room was comfortable and equipped with everything I needed. The staff were welcoming and friendly, and the breakfast was excellent. It was excellent value so if I find myself stopping over in Plymouth again I'd happily return here.
Response
Dear John, Thank you for taking the time to write us a review, I'm glad you had an overall excellent stay and we look forward to accommodating you again. Kind regards, The Grosvenor Team
Reviewer: John | Wed 2nd Nov 2022 | 1 year ago
Very friendly at reception and helpful. My room was all I needed for my overnight stay. Comfy bed and shower ok water nice and hot. Good breakfast to send me on my way.
Response
Hi Barbara, thank you so much for taking the time to leave such a lovely review for our team. We are thrilled that you enjoyed your recent stay with us and we hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Barbara| Mon 31st Oct 2022 | 1 year ago
Great place to stay. Looked fab from outside. All clean and smelling nice on entry. Huge old place that has been renovated and kept up to date nicely. It has its own bar and freshly cooked breakfast. Our room was at the top and a lot of stairs to take to it but not a problem as long as you are fit. The room itself was great and there was tea and coffee available. The bathroom was clean and a good size. Location was perfect. 10/15mins walk to main shopping or the barbican or to the royal theatre or pavilions. Staff were friendly.We would definitely use this establishment again.
Response
Thank you very much for writing us a review and the great feedback. We look forward to seeing you back again soon. Kind regards, The Grosvenor Team
Reviewer: Sharon | Mon 31st Oct 2022 | 1 year ago
We had a lovely warm welcome. Hotel was clean and comfortable. The location was great. Breakfast was lovely, very nice staff. We would certainly stay again.
Response
Thank you for your review, we are glad you had an excellent stay, looking forward to see you again soon. Kind regards, The Grosvenor Team
Reviewer: Linda R | Mon 31st Oct 2022 | 1 year ago
From the minute we walked in reception to the time we checked out we were made to feel welcome by all the staff ,The rooms were comfortable and clean ,The Breakfast was cooked to order with plenty of choices .The location is perfect for the Hoe and Theatres and shops . Will definitely stay again
Response
Thank you for this kind and positive review. We are so glad that you felt welcome and we look forward to accommodating you again. Kind regards, The Grosvenor Team
Reviewer: Vanessa B | Sun 30th Oct 2022 | 1 year ago
The Grosvenor Plymouth is a lovely hotel, its location is superb and we thoroughly enjoyed our one night stay. The breakfast was excellent!
Response
Thank you Katie for this great review, we are so pleased that you thought our hotel was lovely. Hopefully we will see you back again soon. Kind regards, The Grosvenor Team
Reviewer: Kate J | Sun 30th Oct 2022 | 1 year ago
We had excellent service from start to finish, the moment we walked into reception we were greeted by a very friendly man. We were made so welcome and that never changed through our stay. The room was comfortable and clean as was the rest of the hotel. The breakfast was fine with a decent range of food. We were made to feel very welcome and I wouldn’t hesitate to recommend this hotel to friends and family. Only drawback was the lack of parking spaces but we managed to get a place, this is no fault of the hotel thought
Response
Dear Chris, Thank you very much for taking the time to write such a glowing review of your stay with us. We are thrilled to hear you felt welcome, we aim to make each guest of the hotel feel welcome and valued. We look forward to welcoming you back to the Grosvenor in the future. Very best regards, The Grosvenor Team
Reviewer: Chris| Fri 28th Oct 2022 | 1 year ago
Really nice place. Greeted by a lovely gentleman on arrival,even though early they where more than helpful (especially with the parking) the room was clean, friendly staff and nice breakfast. If we go back to Plymouth I would definitely stay there again.
Response
Dear Mark, Thank you for taking the time to write a review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found the rooms clean, the staff friendly and enjoyed the breakfast included. We look forward to welcoming you back in the near future! Best regards, The Grosvenor Team
Reviewer: Mark C | Wed 26th Oct 2022 | 1 year ago
I have been staying at the Grosvenor for at least 10 years now. It suits my purpose and I have never been disappointed.I'll be back again in December!
Response
Thank you so much for taking the time to leave a review of The Grosvenor Plymouth, we really appreciate it. We are so pleased that you have never been disappointed in at least 10 years, it means so much to our team. We look forward to seeing you again in December, Kind Regards, The Grosvenor Team.
Reviewer: M. H | Mon 24th Oct 2022 | 1 year ago
My husband and I stayed for one night at the Grosvenor the staff were very welcoming and friendly. The room was fine the beds very comfortable but only complaint was the bathroom was extremely small and due to my arthritis, I was unable to get into the bath to get a shower as no handrails and no room to get my leg in. Would have needed a room with walk in shower but did not want to move rooms at &.30pm at night. Having said that the breakfast was superb and the staff again so pleasant. Would certainly stay again and recommend it to friends.
Response
Hi Corrine, thank you for taking the time to leave a review of your recent stay with us here at The Grosvenor Plymouth. We are sorry that you weren't able to enjoy a bath or a shower, we will pass on your feedback regarding handrails. We hope to see you again in the future, Kind Regards, The Grosvenor Team.
Reviewer: Corrine G | Fri 21st Oct 2022 | 1 year ago
Staff very helpful and welcoming
Response
Thank you so much for taking the time to leave a review of your recent stay with us here at The Grosvenor Plymouth. We hope to welcome you back in the future. Warm wishes, The Grosvenor Team.
Reviewer: butcher | Tue 18th Oct 2022 | 1 year ago
Great facilities, clean rooms, friendly staff and very peaceful sleep after a soak in deep bath
Response
Good evening, thank you for leaving such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We hope to see you again in the future. Kind Regards, The Grosvenor Team.
Reviewer: Ms W | Tue 18th Oct 2022 | 1 year ago
Spent a weekend away visiting family. The Grosvenor is a smaller hotel which offers really comfortable rooms. The staff are really friendly and nothing is too much trouble for them. The choice of breakfast menu is very good with the hot food cooked fresh for each guest. This is the second time I have stayed here and I would definitely come back. Only a couple of minutes walk to Plymouth Hoe with its stunning views.
Response
Dear Maree, Thank you for such a lovely review, we appreciate your custom and look forward to welcoming you back to the Grosvenor in the future. Very best regards, The Grosvenor Team
Reviewer: Maree C | Mon 17th Oct 2022 | 1 year ago
We really enjoyed our stay. The hotel is close to the Hoe and the city. The rooms were clean and comfortable. Tea and coffee facilities were refreshed daily. A great choice for breakfast which freshly cooked. My only complaint is the plates,on which breakfast was served, were to small whichmade it difficult to eat without making a mess or using the side plate to transfer breakfast items on then swapping them back again.
Response
Dear Marianne,Thank you for taking the time to write a review of your stay with us at the Grosvenor. We are pleased to hear you enjoyed it, and will pass on your suggestions about plates to our General Manager. We hope to welcome you back to the hotel in the future.Kind regards,The Grosvenor Team
Reviewer: Marianne| Mon 17th Oct 2022 | 1 year ago
Wonderful friendly helpful staff, always ready with a smile and helpful information. When a challenge was presented, staff made certain it was sorted and to my best advantage. Will definitely stay again and recommend to others.
Response
Good Morning Wendy, Thank you for writing this lovely review, We all try our best here at The Grosvenor, We're looking forward to seeing you again, The Grosvenor Team
Reviewer: Wendy L | Thu 13th Oct 2022 | 1 year ago
Friendy staff and fairly priced. Grateful location shower nice temperature and bed are really comfortable. Breakfast has great variety
Response
Good morning josh, thankyou for taking the time to leave this review, we are very glad you enjoyed your stay! The GrosvenorTeam
Reviewer: Josh | Wed 12th Oct 2022 | 1 year ago
Always a friendly welcome and staff always helpful.Rooms clean and comfortable.Lovely breakfast. Will be back in Dec.
Response
Dear Sandra, thank you for taking the time to write this lovely review of your stay with us at the Grosvenor Hotel. We are pleased to hear you enjoyed your visit, and look forward to accommodating you again in December. Kind regards, the Grosvenor Team.
Reviewer: Sandra K | Mon 10th Oct 2022 | 1 year ago
Firstly the staff on reception were lovely. They wereinformative about the hotel, parking & local knowledge about Plymouth e.g restaurants etc….We had requested a room in a quiet location & they gave us the choice of rooms to look at on arrival. The hotel is in a great location & very good value for a short break. The rooms are a little basic (no frills) but like the rest of the hotel well maintained & very clean. Breakfast was well managed by the staff, freshly cooked to order & served promptly. Thank you for making our stay a very pleasant experience.
Response
Dear Hilary, Thank you so much for this glowing review of your stay with us at the Grosvenor Hotel. We are thrilled to hear you found the staff lovely and helpful, and the hotel well maintained and clean. We hope to welcome you back to the Grosvenor in the future. Very best regards, The Grosvenor team
Reviewer: Hilary| Sun 9th Oct 2022 | 1 year ago
Very welcoming staff, looked after me wonderfully, nothing was too much trouble. Delicious breakfast, lovely clean and comfortable room which I have stayed in previously. Can't praise the hotel highly enough.
Response
Good afternoon Frank,Thank you for leaving us such a lovely review! We are thrilled you enjoyed our services and will be sure to pass your wonderful compliments to our team.We hope to welcome you again,All the very best, The Grosvenor team.
Reviewer: Frank| Sat 8th Oct 2022 | 1 year ago
Lovely place fantastic location right by the hoe. Room was clean and comfortable and quiet. Nice breakfast would recommend to all.
Response
Good afternoon Paul,Thank you for leaving us such a lovely review! We are happy our location was perfect for your stay, we are very lucky to be surrounded by such fascinating history after all.We hope to see you again, All the very best, The Grosvenor team.
Reviewer: PAUL | Sat 8th Oct 2022 | 1 year ago
We had 5 rooms in total accommodating 7 guests,all enjoyed their stay and praised both the rooms and the breakfast. All the staff were very pleasant.
Response
Dear A. Conley, Thank you for your 5 star review of your stay with us, we are glad you enjoyed it. We hope to accommodate you again here at the Grosvenor Hotel. Kind regards, The Grosvenor Team.
Reviewer: A.| Fri 7th Oct 2022 | 1 year ago
I can highly recommend this hotel. Great position at cliff top in Plymouth, easy walking distance to Marina, restaurants and bars. Hotel is finished to a high contemporary standard and the high ceilinged rooms are very elegant. Staff were very friendly and attentive. Breakfast was also to a very high standard. I plan to use the Grosvenor again.
Response
Good afternoon Scott,Thank you for leaving us such a lovely review! We are thrilled you could make much use of our location in the duration of your stay. It sounds like you were able to do a lot of sight seeing which is wonderful!We are very happy to welcome you again and all the best, The Grosvenor team.
Reviewer: Scott M | Thu 6th Oct 2022 | 1 year ago
Staff were amazing especially ruby
Response
Good afternoon Kath,Thank you for leaving us such a kind review! We are thrilled you were happy with our services, it is a big part of our team to be attentive. We will be sure to pass on your compliments to our lovely Ruby.All the best, The Grosvenor team.
Reviewer: Kath V | Tue 4th Oct 2022 | 1 year ago
Check in was quick and easy; the receptionist kindly took my case upstairs for me.Very comfortable, spacious en-suite room with a comfy bed and an excellent shower.Good quality armchair to watch TV from.Continental breakfast was ample and tasty and plenty of hot food available for those who wanted it.
Response
Thank you very much for your positive review. We are please you had a comfortable stay and hope to welcome you back soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Mrs L | Mon 3rd Oct 2022 | 1 year ago
Welcoming receptionist, xlean room, excellent location for Pavilions. Room was lovely and warm and very quiet. Waitress service at breakfast was lovely, and staff were friendly and polite. Would highly recommend, especially if you are seeing a show at the Pavilions! Will stay again.
Response
Dear Claire,Thank you very much for taking the time to write such a lovely review of your stay with us at the Grosvenor Hotel. We are so pleased to hear you found the room lovely, warm and quiet. We hope to welcome you back in the future! Very best regards, The Grosvenor Team.
Reviewer: Claire | Sun 2nd Oct 2022 | 1 year ago
We stayed in the family suite which was a good size seeing there was 4 adults myself 2 sisters and our elderly mother but we were all together.Main bedroom was a little dark and bathroom could be bigger, does it need a dressing room?Breakfast was fine with a good choice and staff were all very nice & helpfulWould come again, thank you
Response
Good afternoon Janette, Thank you for dropping us such a lovely review! We are thrilled you had a nice family weekend in our hotel. We are glad our staff could make you feel welcomed! We thank you for your critique and we hope to see you again, All the very best, The Grosvenor team.
Reviewer: Janette W | Fri 30th Sep 2022 | 1 year ago
Clean, comfortable rooms, decent location to the Hoe and well priced.
Response
Good afternoon Laurie, Thank you for dropping us such a kind review! We are thrilled to hear you had a content stay here at our hotel. We will pass your compliments to our dedicated cleaning staff. All the very best, The Grosvenor team.
Reviewer: Laurie B | Fri 30th Sep 2022 | 1 year ago
Comfortable and clean hotel in a prime position.Breakfast adequate but coffee could be much better.
Response
Good afternoon Sally, Thank you for leaving such a kind review! We are pleased to see our service was at a good standard for you!We hope to see you again in the near future! All the very best, The Grosvenor team.
Reviewer: Sally L | Wed 28th Sep 2022 | 1 year ago
Good quality accommodation with nice rooms, friendly staff and an excellent breakfast right in the heart of Plymouth.Will come again!
Response
Good afternoon Howard, Thank you for leaving us such a kind review! we are so thrilled to see you'll be staying with us again. We'll be sure to keep up our quality service for your next stay! All the very best, The Grosvenor team.
Reviewer: Howard | Tue 27th Sep 2022 | 1 year ago
Central location, comfy bed, fluffy towels, smart decor, v. nice breakfast (exc. awful coffee), easy parking, friendly staff
Response
Thank you for your review. we are glad you enjoyed your stay. King regards, Jenny, Grosvenor Plymouth
Reviewer: R T | Mon 26th Sep 2022 | 1 year ago
Came to Plymouth for my granddaughter's graduation and booked The Grosvenor for just one night. Welcoming staff, spotlessly clean, and a first-class breakfast freshly cooked to order with buffet. My daughter and I booked two single rooms which were comfortable and clean.As I have mobility issues they accommodated us on the first floor, anyone booking should note there is no lift, but this is clearly stated on their website.
Response
Hi Angela, thank you so much for taking the time to leave such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your time with us and we hope to see you again in the future. Warm wishes, The Grosvenor Team.
Reviewer: Mrs C | Mon 26th Sep 2022 | 1 year ago
My wife & I stayed for just a night (attending daughters graduation from the Uni). A pleasant experience - the room was comfortable, staff wereeasy & friendly, two nice lounging areas and a good breakfast. And about a 1 minute walk to the hoe.
Response
Dear Steve, Thank you for taking the time to write a review of your stay at the Grosvenor Hotel, we hope to welcome you back in the future. Very best regards, the Grosvenor Team
Reviewer: Steve | Sat 24th Sep 2022 | 1 year ago
The staff were excellent though-outParking is tricky - but they do offer a £5 daily ticket optionfor paid street parking and we were lucky to get one of their 9 rear free spaces and they allowed us to stay for a few extra hours after we left the hotel while we attended our daughter’s graduation.The two were moms were a lot smaller than we had hoped and were smaller than the pictures we saw in booking.com, can underdone why the sq footage is now shown on the site.Our room had a bay crack in the wall and overall the room was in need of updating - but it was pleasant and the bay chairs were nice to sit in.Breakfast was good and location is excellentThe street outside was noisy though out the night.It’s a solid 3 star hotel.
Response
Good afternoon Oliver, We thank you for your detailed review! We appreciate the thought and details you have mentioned in your review as it helps us reflect on our services a lot. We apologise you were disappointed with the size of your rooms.- We hope your daughter had a wonderful graduation! Kind regards, The Grosvenor team.
Reviewer: Oliver I | Sat 24th Sep 2022 | 1 year ago
We arrived off a ferry after 9pm but the reception was very welcoming and friendly. Parking is a nightmare but the hotel solved that with a very simple solution. Our room was just what we needed, comfortable, very clean and spacious enough for a one-night stay. Breakfast was good with competent and cheerful staff. Very pleased all round.
Response
Dear Neil, thank you for leaving such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your time with us and hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Neil P | Fri 23rd Sep 2022 | 1 year ago
Our night at The Grosvenor was lovely - the staff were friendly and efficient, the rooms clean and well stocked (even an iron!) and the breakfast delicious. Perfect for staying for our daughter’s Graduation - thank you.
Response
Dear Stella,Thank you for your great review. we are so pleased you enjoyed your stay with us at the Grosvenor and look forward to welcome you back when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Stella G | Fri 23rd Sep 2022 | 1 year ago
Only stopped one night but everything was really good. Room was lovely very clean. Excellent breakfast.
Response
Dear Terence, thank you for taking the time to write a review of your stay with us at the Grosvenor Hotel. We hope to welcome you back in the future! Kind regards, The Grosvenor Team.
Reviewer: Terence| Thu 22nd Sep 2022 | 1 year ago
Nice hotel, good size room and bathroom. Good breakfast. Great location very close to the Hoe and not far from the Barbican. Limited parking, but otherwise no complaints. Good value.
Response
Dear David, Thank you for taking the time to write a review of the Grosvenor. We are so pleased you enjoyed your stay, and hope to welcome you back to hotel in the future. Kind regards, The Grosvenor Team.
Reviewer: David | Thu 22nd Sep 2022 | 1 year ago
A comfortable stay with very friendly and helpful staff. The breakfast was delicious! The location was a very convenient few yards from The Hoe and its beautiful views.
Response
Dear M Cripps, Thank you very much for taking the time to write such a lovely review of your stay with us at the Grosvenor. We hope to welcome you back to the hotel in the future! Kind regards, The Grosvenor Team
Reviewer: M C | Thu 22nd Sep 2022 | 1 year ago
Although we found the pillows a bit hard and lighting not suitable for reading in bed, the Grosvenor was just what we needed when we returned to Plymouth from Brittany.
Response
Dear Mark,Thank you for taking the time to write a review of your stay with us at the Grosvenor Hotel, we hope to see you again soon.Kind regards,The Grosvenor Team
Reviewer: Mark| Wed 21st Sep 2022 | 1 year ago
This is a great place to stay. Very clean,nicely presented and the staff are very helpful. Breakfast is excellent. Parking is easy and you might be lucky to get one of the dedicated spaces at the rear. Great location right by the Hoe. This will become our go to stopover.
Response
Dear Petet, Thank you for your kind and positive feedback, we look forward to welcoming you back on your next visit. See you soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: Petet | Mon 19th Sep 2022 | 1 year ago
Excellent location friendly staff members who are a credit to this hotel. Good breakfast I had a single room that was perfectly adequate and as spacious as many double rooms in other hotels. Clean and well kept it was on the 5th floor and there is not a lift so if anyone has mobility issues best to check in advance.
Response
Dear David, Thank you very much for taking the time to leave a review, your kind comments and feedback mean a lot to us. Hopefully we will accommodate you again soon. Kind regards, Jenny, Grosvenor Plymouth
Reviewer: David J | Mon 19th Sep 2022 | 1 year ago
Very helpful staff, clean hotel, adequate room, nice breakfast. Able to leave our bags whilst walking around exploring.Would definitely return.
Response
Dear Steve, thank you so much for taking the time to leave such a lovely review of your recent stay with us here at The Grosvenor Plymouth. We hope to welcome you back in the future. Kind Regards, The Grosvenor Team.
Reviewer: Steve L | Sun 18th Sep 2022 | 1 year ago
Brilliant stay at a clean and friendly hotel. All the staff we met were great, helpful, friendly and always helpful.The room was clean and comfortable. Very good breakfast, lots of choice.Excellent location a few minutes walk to The Ho.
Response
Dear Jill,We are overjoyed to see you have had a wonderful stay here with us at The Grosvenor. It brings us great happiness that our staff could make you feel comfortable and welcomed.We can see you have rated us 1 star, which we believe may have been a small mistake. Nonetheless, we are more than happy to accommodate you again in the possible future.All the very best,The Grosvenor team.
Reviewer: Jill M | Sat 17th Sep 2022 | 1 year ago
As before exceptional room service and friendly breakfast very goodwe visit plymouth a lot for football and the hotel is the best in the city and country by far good work team keep it up
Response
Dear Brian,Thank you for your wonderful review. It puts a great smile on our faces that you are happy with our service, we are pleased to always welcome a familiar face into the hotel! We look forward to your next stay with us!All the very best,The Grosvenor team.
Reviewer: Brian W | Thu 15th Sep 2022 | 1 year ago
Grosvenor is a favourite hotel for business trips to Plymouth. It's clean, quiet, simply, and uncluttered with frills that simply raise the price. The hotel has excellent breakfasts and a simple bar for unwinding (it's not a pub, it's not a restaurant. It's a bar and a lounge. Rooms are proportional and supplied with basics. Bed is comfortable. Visiting in Sept 2022, everything feels fresh and immaculately clean. (In contrast to the big chain hotel I'm saying in right now in a London suburb, which is tired and stale.)I don't know about parking, as I use taxi and walk. Walking to the Hoe is simple (just a block away). Excellent pub nearby. Others, a simple walk. The shops, services, and cultural parts of Plymouth are within walking range, though something like the Box will need a taxi.Grosvenor is a superb basic travelling hotel. It's my top choice for Plymouth. A few questions to ask yourself: (1) do you have access/mobility needs? If so, this likely is not the hotel for you. It's not wheelchair accessible. Walking cane users may find more up and down movements than they are comfortable with, (2) do you want a full-on concierge service? If so, this is not for you. Staff are lovely and helpful, but it's not a butler/PA service (My preference is to avoid that level of service, so I like the light touch at the Grosvenor.), do you want to be in the centre of town, stuff within a few blocks? This hotel has evolved from a facility designed for people who come to Plymouth in the summer to take in the sea air and warmth, not jump into the city culture. So if you want three gastropubs within two blocks, you'll be disappointed. If you want a very comfortable base from which to explore a city, Grosvenor is a splendid choice. If you're coming to Plymouth by rail, take a taxi from the station. For me, it was £7 and took about 6 minutes.
Response
Dear Joe, thank you so much for taking the time to write such an astonishingly detailed review of your stay at the Grosvenor. We really appreciate all the lovely things you have pointed out that you enjoyed from your stay with us. We hope to welcome you back to the Grosvenor in the future. All the very best, The Grosvenor Team
Reviewer: Joe | Thu 15th Sep 2022 | 1 year ago
We (the 3 of us) felt at rase during our stay. Night and breakfast OK, with nice people either at the reception or at the breakfast. We asked various information and were answered. Nothing Bad to Say. Thanks.
Response
Good afternoon Secchi,Thank you for your kind review! We are thrilled to see you had a comfortable stay with us at The Grosvenor Hotel. We take pride in our friendly customer service and we are happy to see you felt welcomed and accommodated to throughout your stay.We hope to welcome you again in the near future,All the very best,The Grosvenor team.
Reviewer: Secchi| Tue 13th Sep 2022 | 1 year ago
Comfortable rooms, happy and helpful staff. Very good place to stay.
Response
Dear Billy,Thank you for your review, we are so pleased you enjoyed your stay at the Grosvenor and look forward to your return visit.Best regards,The Grosvenor Team
Reviewer: Billy M | Fri 9th Sep 2022 | 1 year ago
We had a lovely stay...the staff were great and helpful and the place was clean tidy and a comfortable bed. Close to the town but closer to The Hoe. It was lovely and definitely would stay again.
Response
Dear Ann, Thank you for your review, we are so pleased you enjoyed your stay at the Grosvenor and look forward to accommodating you again in the future. Yours sincerely, The Grosvenor Team
Reviewer: Ann H | Fri 9th Sep 2022 | 1 year ago
We were very impressed. The rooms were spacious, clean and well equipped. The staff were very helpful and friendly and the breakfast had a very varied menu. Ideally situated for a walk along the Hoe and very reasonable price for taxi to the theatre.
Response
Dear Christine,Thank you for your positive review. We are so pleased you enjoyed your stay and that the Grosvenor team made your stay a brilliant one. We hope to see you again in the near future. Kindest regards, The Grosvenor Team.
Reviewer: Christine H | Wed 7th Sep 2022 | 1 year ago
I don't use hotels that much, so I'm no expert, but I can't fault the service at the Grosvenor. Friendly and helpful staff are very important to me, so I'm rating at 5 stars.
Response
Good evening Christopher, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We really appreciate getting such lovely feedback about our team, its great to hear. We hope to see you again in the near future. Kind Regards, The Grosvenor Team.
Reviewer: Christopher W | Tue 6th Sep 2022 | 1 year ago
I only stayed for a weekend but the staff couldn't have been kinder. So welcoming on arrival and checking out, no question was too much, made a huge difference. I would 100% recommend this to anyone travelling to Plymouth, decent location too.
Response
Good evening, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your time with us and wow what lovely feedback for our team, they really do work hard to provide a great service for our guests so it's lovely to hear. We hope to welcome you back in the future. Warm wishes, The Grosvenor Team.
Reviewer: Natash J | Tue 6th Sep 2022 | 1 year ago
All very good, have stayed before as it’s convenient when returning on late ferry.
Response
Dear Gerald, thank you for your review of your stay at the Grosvenor - we hope to see you again!
Reviewer: Gerald W | Mon 5th Sep 2022 | 1 year ago
We found the Grosvenor to be a lovely small hotel, very well located near to Plymouth Hoe and easy walking distance to the major sites of interest in Plymouth, including the Aquarium, the Barbican and the Box.The front desk staff were very helpful.The room was large and comfortable, and the bathroom very nice (huge bathtub!).Although quite full, it was very quiet.We enjoyed the breakfast.All in all, a great place to stay.
Response
Dear Barbara, thank you for such a lovely review of your stay. We hope to welcome you back to the Grosvenor in the future!
Reviewer: Barbara H | Mon 5th Sep 2022 | 1 year ago
The hotel building, the spacious room (Superior Double), the considerate staff and delicious breakfast, were all without exception excellent.The location of the hotel to the Hoe was ideal.I enjoyed all aspects of my stay and have recommended the hotel to a friend.
Response
Dear Jackie, thank you very much for taking the time to write such a positive and detailed review of the Grosvenor. We are so pleased you enjoyed your stay and look forward to accommodating you again (and hopefully your friend too!).
Reviewer: Jackie J | Sun 4th Sep 2022 | 1 year ago
Lovely stay at the Grosvenor; comfortable room, excellent location, welcoming and helpful staff.
Response
Dear Nia, thank you for your review of the Grosvenor. We hope to welcome you again soon.
Reviewer: Nia R | Sat 3rd Sep 2022 | 1 year ago
I had just arrived in the evening from France.I could not be bothered to wait in a queue for a taxi, so walked from the ferry terminal.Didn't take 15 minutes after I had worked out how to get out of the ferry terminal.I was greeted by a gorgeous vivacious smiley member of staff.Sadly I dont know her name but it was only her third shift so hopefully you will be able to pat her on the back!She was so helpful and bubbly and carted my big suitcase up to the fifth floor without a second thought.I only stayed one night but the room was spotless, no black mould around the shower or window, no dust, no 'grey' sheets.And it was central so easy to get out into town.
Response
Dear Alison, thank you for taking the time to write this lovely review of your stay with us at the Grosvenor Hotel. The receptionist on duty that evening was Ruby, it was indeed her 3rd shift so we are very pleased to hear she did so well and will let her know about your glowing review of her work. We are glad to hear that you enjoyed your stay, and we hope to welcome you back to the Grosvenor in the future.
Reviewer: Alison G | Tue 30th Aug 2022 | 1 year ago
you could not have done more, thank you
Response
Thank you for your review, and you are very welcome. We look forward to seeing you again soon.
Reviewer: Eric H | Mon 29th Aug 2022 | 1 year ago
Friendly helpful staff.Nice room and a bath was a bonus after a long cycle ride. The only downside was the room was a bit warm and the window can't be opened but they did provide a small fan.
Response
Thank you very much for taking the time to leave us a review. We are very pleased that you felt the hotel was 'lovely' and that the staff were helpful. We hope to welcome you again soon.
Reviewer: Lorraine T | Mon 29th Aug 2022 | 1 year ago
Great experience staying here as a solo traveler. Right next to Plymouth Hoe beach entrance. Only downside is if you get a room on 5th floor (which was my case) there is a lot of steps. So if you have difficulty in climbing stairs, it may not be an option if they can't offer a room in lower floors. Overall very clean, staff was absolutely brilliant. I never felt like I was walking into a hotel. No artificial smiles,/greetings.. Very friendly and felt very genuine. Breakfast was also good. They do have a Veggie works option which is a plus. Also a lot of street parking. I will visit again
Response
Thank you very much for taking the time to leave us a review. It's wonderful that you had a great experience with us. I will pass your kind feedback on to the staff and we look forward to seeing you on your next visit.
Reviewer: Bhalin R | Mon 29th Aug 2022 | 1 year ago
The room was big and comfortable but small things could be fixed such as the curtain ties are broken in places and the bathroom is not the most modern. Yhe bed was very comfortable and the room was lovely. Just a few tweaks to make it perfect. Staff were super friendly and the veggie breakfast was fab.
Response
Thank you Charlie for your positive feedback, I am very please to hear that you enjoyed your veggie breakfast. Hopefully see you again soon.
Reviewer: Charlie K | Sun 28th Aug 2022 | 1 year ago
Stayed here a few times for work and the rooms are clean and very nice. Breakfast served is good and nothing to much trouble. Lovely staff and lovely hotel and recommend
Response
Dear Adam,Thank you for taking the time to leave your review. We are so pleased you enjoyed your stay and look forward to welcoming you back to the Grosvenor Hotel in the future.Kind regards, The Grosvenor Team
Reviewer: Adam N | Fri 26th Aug 2022 | 1 year ago
Very welcoming,friendly helpful staff.Room was clean and a good size.Bed was comfy. Good pressure on the shower.Would definitely stay again
Response
Dear Louise,Thank you for taking the time to leave your review. We are so pleased your family enjoyed their stay with us and we look forward to welcome you back to the Grosvenor, Plymouth in the future> Best regards, The Grosvenor Team.
Reviewer: Louise U | Wed 24th Aug 2022 | 1 year ago
Thoroughly enjoyed our stay, Staff all very friendly & Hotel Rooms very clean. Perfect location for seeing all Plymouth as to offer. Definitely will stay again as we only stayed for the weekend and Plymouth is soooo beautiful.
Response
Dear Keith,Thank you for your great review. Yes a great location to take in the many attractions Plymouth has to offer. We look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Keith G | Mon 22nd Aug 2022 | 1 year ago
Wanted somewhere relatively cheap just to put our heads down after a late night ferry arrival before our onwards journey in the morning. This place ticked all boxes and staff were kind and helpful.
Response
Good Evening Rhys, thankyou for taking your time to leave a nice review, We are very pleased we ticked all your boxes,The Grosvenor Team
Reviewer: Rhys L | Mon 22nd Aug 2022 | 1 year ago
The Grosvenor is a really good place to stay. Nothing too much for the excellent staff! A special mention for Alana who went the extra mile for us and cancelled a booking we had made! The room was comfortable with shower/bath facilities. Free toiletries and tea/ coffee which was most welcome. The towels were changed when needed, the beds made every day. We managed to get free parking, which was a bonus, but the car park is small at 9 spaces. But on-street parking is normally available outside for a nominal fee of £5. The breakfast was lovely. You could have cereals, fry-up, boiled eggs, bacon/sausage sandwiches, croissants, marmalade, marmite or any combination within reason. There is also a small bar here and adjoining lounge. Just a couple of tips for the owners maybe a handle on the front door instead of pulling the latch on the lock, also perhaps a small fridge. Keep up the excellent work!
Response
Dear Ian, Thank you for taking the time to leave such a detailed review of your stay at the Grosvenor. We hope to welcome you back in the future.
Reviewer: Ian V | Mon 22nd Aug 2022 | 1 year ago
Great location, friendly staff. Comfortable room, breakfast cooked to order but takes sometime limited choice if cereal. Overall good stay!
Response
Dear Janet,Thank you for your review and that you enjoyed your stay. Yes what a great location close to the Hoe. We try were possible to source our breakfast produce locally. We look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Janet D | Sun 21st Aug 2022 | 1 year ago
Managed to get a parking place at back of hotel. Greeted at reception by a lovely member of staff who obviously noticed I had a bit of a knee problem and automatically gave us a room closer to the ground floor.Convenient location. Very tasty efficient breakfast experience though no mushrooms on menu. Slept well in a comfy bed in a very quiet room. Never heard a sound after about 11pm. It was clean. Could do with a little updating in place's (carpets etc). Very pleasant stay. Great staff. Thank you.
Response
Dear Sheila, Thank you for your great review. We are so pleased you enjoyed your stay and that you slept well. We take on board your comments with regards to updating in certain place's. We look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sheila H | Sun 21st Aug 2022 | 1 year ago
The hotel itself was great...pleasant and comfortable. My room was a bit small but probably because I had requested one on a lower floor because there was no lift (I am elderly with mobility issues) Breakfast was fine with quite a wide range of choice.But the best thing in this hotel is the staff who are amazing...so pleasant and helpful and bent over backwards to make things easier. Absolutely nothing was too much trouble. Will certainly return to the Grosvenor and will recommend to others
Response
Dear Elizabeth,Thank you for you amazing review about the Hotel and the Grosvenor Team. We are so pleased you enjoyed your stay and look forward to welcome you back to Plymouth again in the near future. Best regards, The Grosvenor Team
Reviewer: Elizabeth M | Sat 20th Aug 2022 | 1 year ago
We have stayed at the Grovesnor many times and each time the stay is perfect. We have never had any issues and the staff are helpful and friendly. We recommend to anyone who wants a place to stay in Plymouth, will be booking again next year. Would like to suggest maybe a discount or reward scheme for customers who are repeat visitors.
Response
Dear Emma,Thank you for your great review we really appreciate your feedback and look forward to welcome you back to the Grosvenor, Plymouth next year for the Fireworks. Best regards, The Grosvenor Team.
Reviewer: Emma M | Sat 20th Aug 2022 | 1 year ago
I was very glad to visit it!
Response
Dear Olha,Thank you for your comments. We look forward to your return visit to the Grosvenor, Plymouth. Regards, The Grosvenor Team.
Reviewer: Olha K | Fri 19th Aug 2022 | 1 year ago
Hotel was lovely staff were very freindly and excellent breakfast our room no 2 we were not happy with because room above had very noisy tap and Creaky floorboards. Also beds was to low.
Response
Dear Greg,Thank you for your feedback we value your comments and work hard to make your stay a pleasant one and will address the issues you have highlighted. We are pleased you enjoyed your breakfast and look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Greg B | Fri 19th Aug 2022 | 1 year ago
A lovely mini break in Plymouth to take in the British Fireworks Championships. Nice clean functional room with everything you need at a superb price point for its prime location.Cracking breakfast and friendly staff. Highly recommended.
Response
Dear David,Thank you for taking the time to leave a great review. We are so pleased you enjoyed everything the Grosvenor has to offer and yes what a great location we have. We look forward to welcome you back to the Fireworks Championship next year. Best regards. The Grosvenor Team.
Reviewer: DAVID H | Fri 19th Aug 2022 | 1 year ago
Me and my mum bought my daughter and her 2 friends up for her 11 birthday, on arrival the staff were very lovely and extremely helpful, the room was lovely clean and tidy would defiantly stay again :)
Response
Dear Stacey,Thank you for you great review. We are so pleased you enjoyed your stay and that your daughter had a great 11th birthday. We look forward to your return visit to the Grosvenor, Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Stacey L | Thu 18th Aug 2022 | 1 year ago
It was the hottest weekend of the year and being on the 5th Floor with no lift was a bit of a trial, but the room was comfortable, the staff were friendly and the breakfast was ok, if a little crowded.
Response
Dear Julie,Thank you for your review. We are so pleased you enjoyed your stay and look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Julie R | Thu 18th Aug 2022 | 1 year ago
I have stayed at the Grosvenor on a number of occasions as I can always ely on a comfortable stay and a great tasty breakfast.The hotel is in an ideal position and easy to find. There is adequate on street parking if the hotel car park is full.
Response
Dear Andrew, Great to have you stay with us again and thank you for your positive review. We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Andrew B | Wed 17th Aug 2022 | 1 year ago
The room was spacious and very comfortable. The breakfast was delicious and the staff were extremely helpful and friendly.
Response
Dear Melody,Thank you for taking the time to leave a review we are pleased you enjoyed your stay and that our breakfast met with your approval. We look forward to your return visit to the Grosvenor. Kindest regards, The Grosvenor Team
Reviewer: Melody L | Wed 17th Aug 2022 | 1 year ago
We stayed for 3 nights, quite helpful staff only blemish was the lack of a good fan during the unusually hot weather. The supplied fan was a small one and not adequate. We were told that they have run out of other fans. We had breakfast included and it was very good with the usual choice of continental & english choices.
Response
Good Evening, thank you for taking your time to leave a review, were so sorry we didn't have anymore fans, we are trying our best to purchase more fans for the future, we are glad you enjoyed your stay,The Grosvenor Team
Reviewer: Shanthini T | Tue 16th Aug 2022 | 1 year ago
Very good,.Very clean, excellent breakfast
Response
Good afternoon, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your stay with us and enjoyed our delicious and locally sourced breakfast. We hope to be welcoming you back in the future. Best wishes, The Grosvenor Team.
Reviewer: John B | Sun 14th Aug 2022 | 1 year ago
Professional staff and good location
Response
Good afternoon, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so lucky with our location, hopefully you found time during you stay to explore and we are so pleased you found our team to be professional. We hope to see you again in the future, warm wishes, The Grosvenor Team.
Reviewer: Shlair S | Sat 13th Aug 2022 | 1 year ago
Overall our stay went very well, Room was clean and well appointed , bathroom large and well equipped. Parking was a problem and is very limited but we knew this and managed .Breakfast was excellent and the staff were very helpful . One suggestion , being on the top floor it was very hot and a fan would have been appreciated.
Response
Good afternoon, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth. We are so pleased that you enjoyed your stay, especially your room and our delicious breakfast. We do have fans which are available to guests on request, however, we appreciate your feedback and will pass it on to see how we can improve. Kind Regards, The Grosvenor Team.
Reviewer: Paul H | Sat 13th Aug 2022 | 1 year ago
Alles was top. Bediening bij het ontbijt super en voldoende keuzemogelijkheden.Vloer en tafels worden wel met plakkerig schoonmaakmiddel gekuist.
Reviewer: Joris S | Thu 11th Aug 2022 | 1 year ago
Check in lady most polite and helpful. Breakfast good and fast. Stairs a bit steep and challenging.
Response
Dear Bangkok,Thank you for your comments.We are pleased your check in went smoothly and you enjoyed your breakfast. We look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Bangkok C | Mon 8th Aug 2022 | 1 year ago
As always it was a wonderful stay. Staff were fantastic as always. We can never fault our times that we have stayed at this hotel.See you all again next year as we have booked again for next August.
Response
Dear Paul,Thank you for taking the time to leave a review. We are so pleased you enjoyed your stay again and look forward to your return visit next year. Kindest regards, The Grosvenor Team.
Reviewer: Paul M | Mon 8th Aug 2022 | 1 year ago
comfortable and very friendly staff
Response
Dear Dr Thanos,Thank you for your review. We are pleased you had a nice stay with us at the Grosvenor. We look forward to welcome you back in the near future. Best regards, The Grosvenor Team.
Reviewer: Dr M | Mon 8th Aug 2022 | 1 year ago
Would definitely book again. Staff are so friendly and helpful, nice rooms and lovely breakfast. A small price to pay for such a great location near The Hoe is that it does not have a massive carpark which does fill up, however overnight street parking permits are available for only £5. It's an old building full of character so does have a lot of steps!
Response
Dear Andrew,Thank you for your positive review. We are so pleased you enjoyed your stay with us and yes what a great location we have close to the iconic Hoe.We look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team
Reviewer: Andrew D | Sat 6th Aug 2022 | 1 year ago
We were only at the Grosvenor for two nights but enjoyed our stay very much.The hotel is very well presented and our room was very clean and bright.We had excellent breakfasts both mornings, served by very pleasant staff.The hotel was very well situated for events we were attending which meant we could walk rather than use the car. We hope to visit again in the future.
Response
Good evening, thank you for leaving a review of your recent stay with us here at The Grosvenor Plymouth, we are so pleased that you enjoyed your stay with us. We hope to welcome you back in the future, best wishes, The Grosvenor Team.
Reviewer: Lestor H | Sat 6th Aug 2022 | 1 year ago
The hotel is located in a superb position, yards away from the cliff top. The shopping precinct and Barbican are within a 10 minute walk.
Response
Dear Darren,Thank you for your review and yes what a great location we have close to the Hoe and all the amenities the iconic Ocean City has to offer. We look forward to your return visit to the Grosvenor, Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Darren W | Fri 5th Aug 2022 | 1 year ago
The room was a bit tired. The beds want very comfortable. Breakfast was very good. Staff very friendly.
Response
Dear Ceri,Thank you for your comments. We are pleased you enjoyed your breakfast which we try to source locally. We are always looking at ways to improve guest experience and have taken your feedback on board. We look forward to your next visit to Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Ceri J | Thu 4th Aug 2022 | 1 year ago
Convenient for the Hoe and the Barbican and Plymouth centre. Good room although small; comfortable bed. Good staff. We enjoyed our stat
Response
Good Evening Simon, thankyou for taking your time to add a review, were glad you enjoyed your stay, The Grosvenor Team
Reviewer: Simon L | Tue 2nd Aug 2022 | 1 year ago
Nice hotel, great location, well looked after. Friendly staff. Unfortunately woken up at 3am from the room aboves phone buzzing for 45minutes.
Response
Good Evening Kim, Thankyou for your review, we are sorry to hear that, we hope you have a better sleep with your next stay, The Grosvenor Team
Reviewer: Kim R | Tue 2nd Aug 2022 | 1 year ago
Perfect location for the waterfront; nice elegant rooms with high ceilings; delicious breakfasts and helpful staff.
Response
Good Evening, thankyou for a lovely review, we are very pleased you enjoyed your stay.We look forward to welcoming you in the futureThe Grosevnor Team
Reviewer: Jojo D | Mon 1st Aug 2022 | 1 year ago
Lovely and clean ,excellent location,lovely breakfast
Response
Good Evening, Thankyou for your review, were pleased you enjoyed your stay and hope to see you soon in the futureKinds Regards The Grosvenor Team
Reviewer: David H | Mon 1st Aug 2022 | 1 year ago
I always stay here when visiting Plymouth. The staff are great and very helpful.To be recommended!
Response
Dear David,Thank you for your review. It was great to have you back again and we look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: David H | Sun 31st Jul 2022 | 1 year ago
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Reviewer: Glen T | Sat 30th Jul 2022 | 1 year ago
Loved the hotel, very polite staff and great breakfast... I'll be back😁
Response
Dear Brian,Thank you for your review. We are so pleased you enjoyed your stay with us at the Grosvenor. We are very proud of our breakfast offering as we try to source produce as locally as possible. We look forward to welcome you back to Plymouth in the future. Best regards, The Grosvenor Team.
Reviewer: Brian K | Thu 28th Jul 2022 | 1 year ago
A very good hotel. We could find no fault and the the staff were considerate and helpful.We will stay here again when in Plymouth.WELL DONE.
Response
Good Evening Ian.We are very happy you enjoyed your stay and we look forward to seeing you again in the futureThe Grosvenor Team
Reviewer: Ian A | Wed 27th Jul 2022 | 1 year ago
Lovely light, airy room, or request for few stairs was noted. Friendly staff, will use again
Response
Good Evening.Thankyou for a lovely review, we are glad you enjoyed your stay, and we look forward to seeing you in the futureThe Grosvenor Team
Reviewer: Jacqueline F | Wed 27th Jul 2022 | 1 year ago
The hotel is in an excellent location for the hoe and seafront and all shops and amenities.The staff were pleasant and helpful.Excellent breakfast.the room was clean and functional. Would recommend and stay again.
Response
Dear Karen,Thank you for the feedback and yes what a great location we have close to the iconic Hoe. We are so pleased you enjoyed your breakfast we try to source produce locally were possible. We look forward to welcome you back soon. Best regards, The Grosvenor Team.
Reviewer: Karen B | Tue 26th Jul 2022 | 1 year ago
Lovely hotel, pleasant welcoming atmosphere. Light airy room and great breakfast
Response
Dear Ian,Thank you for taking the time to leave a review, we are so pleased you enjoyed your stay with us at the Grosvenor. We look forward to welcome you back on your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Ian E | Mon 25th Jul 2022 | 1 year ago
Grosvenor Hotel is in a lovely location. Staff greeted me at the reception explained everything clearly. The room was a nice double with on suite. Daily cleaned and tea coffee sugar topped up which is nice to come back to a cuppa. Breakfast was first class staff very welcoming and greeted with a smile very accommodating to every need. Hotel clean and literally on the door step to the Hoe which is ideal to walk the Breakfast off in the mornings. Will definitely book again in the future
Response
Dear Christopher,Thank you for your positive feedback and yes what a great location we have close to the iconic Hoe and Barbican with all its fantastic views out over PlymouthSound. We try were possible to source most off our breakfast produce locally and will pass on your comments to the the Grosvenor Team. We look forward to welcome you back to Plymouth in the near future. Kindest regards,The Grosvenor Team.
Reviewer: Christopher J | Sun 24th Jul 2022 | 1 year ago
Hi, We would just like to take this opportunity to thank all the staff at the Grosvenor. They made us feel so welcome as soon as we booked in at reception, the rooms were spotless and comfortable and the breakfast options and experience first class. We would definitely stay again. Peter, Rachel and Polly Garner
Response
Dear Peter,Thank you for your great review. We are so pleased you enjoyed your stay and that the Grosvenor met all your expectations, we are continually trying to make the experience for our guests to be a positive one and really appreciate your positive comments which we will pass on to the Grosvenor Team. Looking forward to your return visit. Kindest regards, The Grosvenor Team.
Reviewer: Peter G | Sat 23rd Jul 2022 | 1 year ago
This was the second time I have stayed at the Grosvenor and found the same excellent service as before.ALL the staff are welcoming, friendly, efficient and work very hard to make your stay a very pleasant experience. A great choice of breakfast goodies.Hopefully I shall be able to return at some time.
Response
Dear Mrs Dorling,Thank you for taking the time to review your stay at the Grosvenor. We are so pleased you enjoyed your stay and that the service you received was excellent.We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Mrs D | Sat 23rd Jul 2022 | 1 year ago
Other than the fact it didn't have air conditioning we found value for money at the Grosvenor Plymouth very good.The staff were all extremely pleasant and helpful and if we had a problem, they went out of their way to sort it.The breakfast was excellent and the rooms were very clean.
Response
Good afternoon Alan,We are so pleased you enjoyed your stay and that the team were able to make your stay a positive one. The building is Victorian, we are looking at options for the provision of air conditioning and hope to make positive steps for this to be a reality. We are pleased you enjoyed your breakfast and that the Grosvenor team were able to make your stay a positive experience. Looking forward to your next visit to Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Alan M | Sat 23rd Jul 2022 | 1 year ago
Clean and comfortable accommodation with very friendly, polite and professional staff and a reasonable price.I will stay again.
Response
Dear Simon,Thank you for your comments. We are so pleased you enjoyed your stay and look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Simon J | Fri 22nd Jul 2022 | 1 year ago
The hotel was clean, comfortable and had a great location.The staff were friendly and very helpful.Breakfast was comprehensive and good to eat.I would definitely come back and have already recommended it to friends
Response
Good Afternoon Catriona,Thank you for such a good review. I'm glad you enjoyed the room and the staff. We pride ourselves on our positive atomphere and clean rooms so i'm glad we've reach your expectations. We hope to see you on your future stays with us.Kindest Regards,The Grosvenor Hotel
Reviewer: Catriona L | Tue 19th Jul 2022 | 1 year ago
This hotel located just off The Hoe was charming. Great welcome and great service in carrying my bag up many flights of stairs (no lift!). Well cooked breakfast with friendly, helpful staff and a good selection of food on offer. I stayed just one night but would happily do so again if I visit Plymouth. Well done to all at The Grosvenor!
Response
Dear Josephine,Thank you for your review we are so pleased you you enjoyed your stay and breakfast. We try were possible to source our produce locally. We look forward to your return visit to the Grosvenor, Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Josephine O | Tue 19th Jul 2022 | 1 year ago
The staff were engaging and supportive helping out with parking arrangements, we had an ailing classic car. Building whilst older in style was compostable and well appointed. Breakfast was excellent and despite a crowded room ( the hotel was full) overall an excellent stay made so by friendly and helpful staff.
Response
Thank you for your review. We are pleased we could help you with your parking arrangements and that you enjoyed your stay at The Grosvenor. We are sorry you found your room was crowded and hope if you stay with us in the future we can amend this for you. All the best, The Grosvenor Team.
Reviewer: P A | Mon 18th Jul 2022 | 1 year ago
Lovely hotel, comfy bed, spacious room, friendly staff, will definitely recommend, good location too
Response
Hi Joanne, thank you for your review! We pleased you found the room pleasant and enjoyed your stay with us. We look forward to seeing you again. All the best, The Grosvenor Team.
Reviewer: Joanne C | Mon 18th Jul 2022 | 1 year ago
Very much enjoyed our stay at the Grosvenor. Staff are very friendly,breakfast lovely and fresh. Situated right on the Hoe, literally walked out of hotel and were looking at the sea.Clean welcoming stay.Lovely Victorian building.
Response
Hi Mary, thank you for your review! We are pleased you enjoyed your stay with us, including the building, cleanliness, breakfast, staff and location. We hope to see you again. All the best, The Grosvenor Team.
Reviewer: Mary M | Sat 16th Jul 2022 | 1 year ago
The twin room was very bit and had everything we needed for a stay in Plymouth. We asked for a fan as the room was very hot (heatwave July). We were given a small compact fan that really gave not coolness at all. We did however have one each and had to have the fan blowing a small breeze onto our face throughout the night. I would recommend the hotel acquires some bit fans which rotate and give a coolness to the room.However, the hotel is lovely and clean, the staff very accommodating and the breakfast was fantastic! well done!
Response
Hi Denise, thank you for your review and feedback! We are glad you were pleased with the room and enjoyed the breakfast. As the hotel is a victorian building unfotunatley we do not have air condition. However, we do understand due to the heat recently this is less than ideal. We have taken your feedback on board and are looking for alternative fans/options to improve the ventilation within the rooms. We hope to see you again. Many thanks and all the best, The Grosvenor Team.
Reviewer: Denise B | Fri 15th Jul 2022 | 1 year ago
Great location.Very friendly and professional staff.Good breakfast.
Response
Hi Catherine, Thank you for your review! We are pleased you enjoyed your stay with us from the location and staff to our breakfast. We hope to see you again. All the best, The Grosvenor Team.
Reviewer: Catherine N | Fri 15th Jul 2022 | 1 year ago
I can't praise the hotel or the staff too highly. Smooth check in and check out process. Room was large and well ventilated. Bathroom clean with all amenities. Excellent choice of food at breakfast. Breakfast staff extremely helpful and efficient. Location only a very short walk from the Hoe, about 10 minutes walk from the centre and 15 minutes walk from station.Can't speak to highly of the hotel we thoroughly enjoyed our stay.
Response
Hi Christopher, Thank you for your review! We are glad you found the location of the hotel and found the room was of good standard. We try to source our produce locally where we can to be able to provide a range of both cooked and continental food on our breakfast menu.. We are glad you enjoyed your stay and the staff were friendly and helpful. We look forward to welcoming you again. All the best, the Grosvenor Team.
Reviewer: Christopher B | Thu 14th Jul 2022 | 1 year ago
Free parking, excellent location 2 minutes away from the Hoe with an easy walk to the Barbican. Service was excellent from all staff and a good choice of breakfast. Would definitely stay again. Thank you.
Response
Hi Gary, Thank you for your review! We are glad you enjoyed your stay and the location of our hotel. We try to source produce locally where we can and are glad you were pleased with the breakfast menu we offer. We look forward to welcoming you again. All the best, the Grosvenor team.
Reviewer: Gary D | Wed 13th Jul 2022 | 1 year ago
Great location.Very friendly, comfortable hotel.Reasonable prices.
Response
Hello, Elisabeth, thank you for your review! We are glad you found the hotel comfotable, enjoyed the location and the staff were friendly. We look forward to welcoming you again. All the Best, The Grosevnor team.
Reviewer: Elisabeth G | Wed 13th Jul 2022 | 1 year ago
Unassuming but comfortable
Response
Thank you for your review! We are glad you found your stay comfortable. We look forward to welcoming you again. All the best, The Grosvenor team.
Reviewer: Adrian S | Mon 11th Jul 2022 | 1 year ago
The staff were welcoming and very polite and willing to put themselves out for us. The breakfast was excellent with a variety of food both cooked and uncooked. The room was very comfortable. The hotel was but a short distance to the Hoe and to the city centre.In short we would not hesitate to came again. Thank you very much for a love ly stay.
Response
Hi Christophe, thank you for your review! We are glad to hear you enjoyed your stay with us and that it was a good location for you. We are also glad you enjoyed the breakfast we offer, we try to source our products locally. W look forward to welcoming you again. All the best, The Grosvenor Team.
Reviewer: Christophe P | Sat 9th Jul 2022 | 1 year ago
All aspects of stay were good. Clean and tidy room with excellent shower.Breakfast offered either cooked selection or continental selection all of good quality. Staff friendly and helpful.
Response
Hi David, thank you for your review! We are glad to hear you enjoyed your stay with us from the cleanliness to the breakfast and the friednly staff. We look forward to welcoming you again. All the best, The Grosvenor Team.
Reviewer: David G | Fri 8th Jul 2022 | 1 year ago
Good service from staff who were helpful to find me parking and somewhere to eat locally. Clean, we presented hotel, good value fir money
Response
Hi Peter, thank you for your review! We are glad to hear you enjoyed your stay and staff were helpful . We'd love to welcome you again. All the best, The Grosvenor team.
Reviewer: Peter L | Fri 8th Jul 2022 | 1 year ago
Kindly staf and a fine place in the town near the boulevard
Response
Hi Eduard,We are glad to hear you enjoyed your stay here with the Grosvenor, it's great to hearyou liked the location and the staff made it a better stay for you.All the best,The Grosvenor team.
Reviewer: Eduard P | Thu 7th Jul 2022 | 1 year ago
We arranged early check in. Arrived just after 12 midday and was greeted by a very helpful young lady on the front desk who guided us to the car park.All the staff were very efficient and professional.The room was a good size with a very comfortable king bed.Large bay window overlooking the street which is relatively quiet as it only really goes up to Plymouth Hoe with no vehicular access.2 tub chairs and a coffee table, dressing table and wall mounted TV.The bathroom was adequate, clean but looked a bit tired.There is a small bar next to reception and you can take your drinks into the Day Room.A sympathetically decorated room where guests can relax. Most of the original features of this beautiful building have been preserved.Downstairs is the breakfast room.Very clean and well laid out.There were warm croissants, fresh fruit, yoghurt, a choice of cereals, pots of jam, honey, marmite etc.The coffee machine is outstanding!Beautiful fresh coffee every time. A very good choice of teas were available also.The Works, is a full cooked English breakfast.2 sausages, bacon, hashbrown, egg of your choice, beans, grilled tomatoe, and limitless white or brown toast.10/10We stayed at The Grosverner as a base for a night out around Plymouth.I can't really find fault.Overall, a lovely clean hotel. Well maintained, and run by some very hardworking staff who change from waiting on tables to cleaning etc. All of which were very professional.On the same night we stayed at the hotel, the Travelodge just 300 yards away were charging £10 less. However, we would have to pay for parking, no breakfast included and would have stayed in a characterless room.Hotels like The Grosvener need the businessto keep the big multinational companies on their toes. Otherwise the world will be overrun by Premier Inn and Travelodge who will corner the market and charge what they like.Support the smaller hotels!Great place to stay. Go there and see for yourself.
Response
Hi Tony,Thank you for your heartfelt review! It is lovely to see that the Grosvenor had given you a great experience in the wonderful city of Plymouth. We are very glad you had a fantastic stay with us and we'd love to welcome you again.All the best,The Grosvenor team.
Reviewer: Tony D | Thu 7th Jul 2022 | 1 year ago
Having stayed in several hotels in Plymouth, The Grosvenor will now be my first choice. First the really important part. Breakfast. Absolutely glorious. Cereal, yogurts, fruit, teas, coffee, and the traditional "Full English" along with multiple variations on the theme. Hotel is close to the city, as well as the Barbican. Plymouth Hoe is within five minutes away. Ideal for a trip to the Theatre as the Theatre Royal is a ten minute walk away.
Response
Hi Robert,That's wonderful news! We are glad we met your needs and to hear you enjoyed the breakfast options we offered is splended. We cannot wait to welcome you again.All the best,The Grosvenor team.
Reviewer: Robert W | Tue 5th Jul 2022 | 1 year ago
Lovely hotel, very ckean, great location very near the Ho, helpful staff.
Response
Hi Sally,We are very happy to hear you enjoyed your stay with us, from the cleanliness, location and staff! We hope to see you again.All the best,The Grosvenor team.
Reviewer: Sally P | Tue 5th Jul 2022 | 1 year ago
The single room was functional and tidy.The provision of a slightly heavier net curtain would provide more privacy from higher close by windows.The breakfast was excellent and the staff attentive and very helpful.
Response
Hi Gillian,It's wonderful to hear you enjoyed the breakfast. We always try our best to be as helpful as possible so we are pleased to hear that was translated well.All the best and hope to see you again,The Grosvenor team.
Reviewer: Gillian L | Tue 5th Jul 2022 | 1 year ago
Very polite friendly staff, clean hotel. Breakfast was really nice with a good selection. Location very good. Will stay again.
Response
Dear TaraThank you for your review. We are so pleased you enjoyed your stay with us and that you found the breakfast to your liking. We try were possible to source our produce locally. We look forward to your return visit to Plymouth. best regards, The Grosvenor Team.
Reviewer: Tara R | Mon 4th Jul 2022 | 1 year ago
Always polite,accomodating, clean and helpful.
Response
Dear Mr Schofield,Thank you for your review we are pleased you enjoyed your stay with us again. We are always striving to keep the standards of the Grosvenor and are staff tothe highest standards possible and we look forward to your return visit to Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Mr S | Fri 1st Jul 2022 | 1 year ago
Lovely service throughout. TV broke down, reported it when we went out and by the time we got back a new TV had been installed - great service. Clean, comfortable room in a fantastic location so close to the beautiful sea front.
Response
Dear Wayne,Thank you for your review and yes what a great location. We are pleased that the Grosvenor team were able to meet your expectations as we are always trying to improve the service we give to our guests. We look forward to welcome you back to Plymouth in the near future. Best regards, The Grosvenor Team.
Reviewer: Wayne J | Thu 30th Jun 2022 | 1 year ago
Nice location, walking distance around Plymouth and pier. Reasonable price, no fridge in rooms though and no lift but considering the location it is value for money. Friendly staff with parking for 8 spaces, first come first serve but can purchase discounted parking ticket (£5) to park on main road if car park full. Can’t comment on breakfast as was not able to eat due to personal busy schedule.
Response
Dear Tendai, Thank you for your feedback, yes we have a great location with easy access to central Plymouth. If you visit again please contact us in advance and we can try to accommodate you in one of the lower floor rooms. Best regards, The Grosvenor Team.
Reviewer: Tendai P | Mon 27th Jun 2022 | 1 year ago
Lovely hotel and very friendly and flexible staff who made the stay even better.Great location with a short walk to the Hoe and the town centre. Highly recommended 😀
Response
Dear David,Thank you for your review we are pleased you enjoyed your stay with us and yes what a great location and we look forward to your next visit to Plymouth to celebrate Cliffs Ashes. best regards, The Grosvenor Team.
Reviewer: David H | Mon 27th Jun 2022 | 1 year ago
My stay (of 4 nights) could not be faulted. On arrival I received a very pleasant friendly welcome from the receptionist, Beth, who explained what had changed since my last visit 3 yrs ago.The hotel is extremely clean throughout & well decorated. Of course I knew there wasn't a lift & this could an important aspect to some people - perhaps it should be emphasised more clearly ? WiFi in all the rooms now was a definite plus.
Response
Dear David,Thank you for your positive review. We are so pleased that you enjoyed your stay, it was a pleasure to have you back at the Grosvenor again and we look forward to your return visit again soon.Best regards,The Grosvenor Team.
Reviewer: David U | Sun 26th Jun 2022 | 1 year ago
Normally stay at the normal big hotels 🏨 on business. However, their prices at anytime have become exceptionally high and they are no longer value for money. These smaller hotels though I found perfectly good if not better, personal, nice staff and to be honest I’m starting to prefer them. I would use again.
Response
Dear James,Thank you for your positive feedback we are so pleased you enjoyed your stay with us and will pass on your positive comments to the Grosvenor Team.We look forward to welcome you back to Plymouth for your next business trip. Best regards, The Grosvenor Team.
Reviewer: James P | Sat 25th Jun 2022 | 1 year ago
Friendly staff, decent breakfast. Fair price, cant complain
Response
Dear James,Thank you for your review and for your positive comments about the Grosvenor. We look forward to welcome you back on your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: James M | Fri 24th Jun 2022 | 1 year ago
Hi , Would just want to say how impressed I was with my stay at the Grosvenor Hotel. Very friendly , clean and comfy beds with the added bonus of being close to the harbour. Will definitely be back and as we go through Plymouth a couple of times a years I will make this my primary hotel to stay at. Thank you , Peter
Response
Dear Peter,Thank you for your feedback we are so pleased you enjoyed your stay and that the Grosvenor team made your stay a positive one.We look forward to your return visit. Kindest regards, The Grosvenor Team.
Reviewer: Peter C | Wed 22nd Jun 2022 | 1 year ago
Lovely stay on 18/6/2022. Staff on reception were really helpful and very friendly.Hotel spotless. We Will be back in November.
Response
Dear KarenThank you for your review and that you enjoyed your stay. We will pass on your feedback to the Grosvenor team and look forward to your return visit in November. Kindest regards, The Grosvenor Team.
Reviewer: Karen M | Mon 20th Jun 2022 | 1 year ago
Great place to stay close to the Hoe , staff really helpful. clean and tidy, parking can be a bit of an issue but we had no problem and were able to find a space right outside.
Response
Dear Tina,Thank you for taking the time to post a review. We are pleased you enjoyed your stay and you found the Grosvenor a great place to stay, we hope you were able to enjoy the stunning views that the Hoe has to offer. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tina W | Mon 20th Jun 2022 | 1 year ago
Our first visit . We booked two adjacent rooms 12 and 14 as our daughter was running in the half marathon. The staff were really friendly and helpful throughout. The washotel sparkling and clean.Our best stay in Plymouth. We will be back if she runs again next year
Response
Dear Robert,Thank you for your great review and that the hotel met with your expectations. We look forward to your return visit for the Plymouth Half Marathon next year.Kindest regards, The Grosvenor Team.
Reviewer: Dr J | Mon 20th Jun 2022 | 1 year ago
Beautiful hotel, with friendly and inviting staff who were always available and willing to help.Spacious bedroom with all the facilities you need for an overnight stay.Didn't get chance to sample the breakfast sadly due to the time of our event taking place but it smelt nice as we went out.We would definately stay here again.
Response
Dear Vicky,Thank you for your review and for your positive comments about the Grosvenor and staff. We look forward to your return visit and to you tasting our breakfast.Best regards, The Grosvenor Team.
Reviewer: Vicky C | Mon 20th Jun 2022 | 1 year ago
Very good and welcoming
Response
Dear Tim,Thank you for your feedback and we look forward to welcome you back to Plymouth in the near future. Best regards, The Grosvenor Team.
Reviewer: Tim B | Mon 20th Jun 2022 | 1 year ago
Great hotel, perfect location. Beds comfy. Staff friendly and knowledgeable of local area. Wonderful breakfast. Will definitely be back. Thank you.
Response
Dear Emma,Thank you for your great review we are pleased you enjoyed your stay and that the breakfast was to your liking. We look forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Emma S | Sun 19th Jun 2022 | 1 year ago
As title states it’s in a great location right by Plymouth hoe, clean and comfortable hotel serving a nice breakfast and with friendly staff.
Response
Dear Carey,Thank you for your review, we are so pleased you enjoyed your stay with us and we look forward to your return visit to the Grosvenor, Plymouth.kindest regards, The Grosvenor Team.
Reviewer: Carey P | Sun 19th Jun 2022 | 1 year ago
A group of 4 of us arrived on bicycles.The very helpful receptionist showed us where we could store them securely.oOur room was comfortable & included the bath we'd requested.The breakfasts were exceptional. A very comfortable stay, we certainly intend to rebook.
Response
Dear Michael,Thank you for your great review we are pleased you enjoyed your stay and that breakfast was exceptional. We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Michael B | Sat 18th Jun 2022 | 1 year ago
Really enjoyed my stay
Response
Dear Kathleen,Thank you for your review and that you enjoyed your stay. We look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Kathleen H | Sat 18th Jun 2022 | 1 year ago
Stayed a couple of nights. Comfortable facilities.The staff were friendly and efficient. A good selection of food for breakfast. Location ideal for the Hoe and centre of the City. Limited parking on the premises but plenty of street parking close-by at reasonable overnight rates.
Response
Dear Matthew,Thank you for your review. We are so pleased you enjoyed your stay and that all met your expectations. We look forward to your return visit to Plymouth.Kindest regards, The Grosvenor Team.
Reviewer: Matthew S | Tue 14th Jun 2022 | 1 year ago
A warm, friendly hotel in a lovely building with great facilities. The stand-out for us was the amazing breakfast! Highly recommended.
Response
Dear Kevin,Thank you very much for your review.We are delighted to hear that you enjoyed your time with us, and would love to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Mr P | Mon 13th Jun 2022 | 1 year ago
Everything was as expected, we have stayed there before and the standards of the hotel, amenities and staff were fabulous. Thank you for an excellent stay we will be back.
Response
Dear Mr Weston,Thank you for your review.We're so pleased that you enjoyed your time with us, and look forward to your return visit.Kind RegardsThe Grosvenor Team
Reviewer: Mr W | Mon 13th Jun 2022 | 1 year ago
The deluxe double room is spacious,tidy and quiet. Breakfast is great, with hot breakfast menu choices and a fresh muesli and croissant bar. Staff are very friendly and helpful,especially with accommodating also for a toddler. Very recommendable also due to its location. Easy walk to sea front, city centre and harbor.
Response
Dear Lara,Thank you for your review.We're thrilled to see that you enjoyed your time with us and that you all enjoyed the best of what our excellent location has to offer. We hope to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Lara B | Mon 13th Jun 2022 | 1 year ago
Thank you for a lovely stay. The hotel staff were very friendly and welcoming. The hotel is impeccably clean and light. The room was modern, with very nice touches like biscuits and plenty of milk for a cup of tea. The breakfast was excellent and overall it was a very comfortable and enjoyable stay. I will definitely return.
Response
Dear Stewart,Thank you so much for your review.We like to add those special little touches to make it feel like as close to a home-from-home as possible. We're delighted that you enjoyed your stay with us, and look forward to your return visit.Kind RegardsThe Grosvenor Team
Reviewer: Stewart B | Mon 13th Jun 2022 | 1 year ago
A two night stay for 42 Commando reunion, staying in a small comfortable single room, great breakfast and brilliant helpful, friendly staff, loved it and will definitely stay again!!
Response
Dear Mark,Thank you for your review.It was a pleasure to have you all stay with us. We're so pleased that you enjoyed your time with us, and look forward to your return visit.Kind RegardsThe Grosvenor Team
Reviewer: Mark D | Mon 13th Jun 2022 | 1 year ago
Hotel excellent staff friendly, hotel clean, rooms clean although shower wasn't very powerful. Excellent choice for breakfast very good.
Response
Dear June, Thank you for your review and we look forward to your return visit to the Grosvenor, Plymouth. Regards, The Grosvenor Team
Reviewer: June S | Fri 10th Jun 2022 | 1 year ago
Comfortable, great location, limited car parking is the only concern.
Response
Dear Gary, Thank you for your feedback and hope to see you again in the near future. Best regards, The Grosvenor Team.
Reviewer: Gary P | Fri 10th Jun 2022 | 1 year ago
Hotel was excellent, very clean, great breakfast and lovely staff. Would definitely recommend and would stay here in the future .
Response
Dear Sue, Thank you for your great review. We are so pleased you enjoyed your and will pass on your positive comments to the Grosvenor Team and we look forward to your return visit. Kindest regards, The Grosvenor Team.
Reviewer: Sue P | Fri 10th Jun 2022 | 1 year ago
Stayed for for nights staff always happy and helpful, the room was a good size and very clean and the location superb. A excellent stay all round and will definitely go back.
Response
Dear Paul, Thank you for your review we are pleased you enjoyed your stay and that the Grosvenor met your expectations. We look forward to your return visit.Best regards, The Grosvenor Team
Reviewer: Paul C | Fri 10th Jun 2022 | 1 year ago
This hotel is the best small hotel I've stayed in, in the Hoe area.Well done to the staff for a warm efficient reception, tidy well kept rooms and a great breakfast.I found no fault with anything.
Response
Dear Tommie, Thank you for your feedback and that you enjoyed your stay with us at the Grosvenor and that you enjoyed your breakfast we try were possible to source produce locally. We look forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Tommie L | Thu 9th Jun 2022 | 1 year ago
We had a great experience from check-in to check-out.Very friendly, helpful and efficient staff.Nice rooms and great food.Convenient location, close to seafront and barbicon with it’s shops and eateries. We would definitely stay here again.
Response
Dear Vickie, Thank you for your positive review we are so pleased you enjoyed your stay and that the Grosvenor lived up to your expectations. We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Vickie F | Wed 8th Jun 2022 | 1 year ago
Lovely clean and friendly hotel, located just off the Home, with parking. Nice room and great breakfast.
Response
Dear Dave, Thank you for your review we are pleased you enjoyed your stay and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Duberley D | Wed 8th Jun 2022 | 1 year ago
A lovely place to stay, 2 min walk to the sea front.Staff were very helpful and friendly, especially the lovely lady on reception.Hotel spacious and clean.We had a lovely stay and will certainly go back again.
Response
Dear Angela, Thank you for your great review we will pass on your positive comments to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Angela M | Sun 5th Jun 2022 | 1 year ago
spotlessly clean, extensive buffet breakfast ( accommodated my need as a coeliac for gluten free food), very friendly staff, reasonable price.You probably have to find on road parking as very small car park, and no lifts, but they are very clear about both on their website, and I had help with my luggage to the 5th floor.would stay again.
Response
Dear Christine, Thank you for your review we are so pleased you enjoyed your stay and that your breakfast met your needs. We will pass on your comments to the Grosvenor Team and look forward to you staying with us again when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Christine H | Sun 5th Jun 2022 | 1 year ago
Thank you to the lovely welcoming and helpful receptionist, nothing was too much trouble. Clean comfy bed and room and a good breakfast, again with very friendly staff. Really enjoyed my stay thank you.
Response
Dear Samantha, Thank you for your positive feedback we are so pleased you enjoyed your stay and look forward to your return visit to us when next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Samantha H | Sun 5th Jun 2022 | 1 year ago
Good VFM given the size of the room, and included cooked breakfast
Response
Dear Mohammed, Thank you for your review and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mohammed R | Sun 5th Jun 2022 | 1 year ago
The room was clean and well appointed. After enquiring about a vegan breakfast (offered straight away without a moment of hesitation), I was offered dairy alternative milk for the room tea/coffee should I require it. The shower was powerful, and the bed very comfy. Really enjoyed the breakfast, freshly served, plentiful and didn’t even take long though the hotel was full. The team, both the reception and waiting staff were all so friendly and helpful. Would highly recommend to anyone wanting to stay in Plymouth. Thank you.
Response
Dear Elaine, Thank you for taking the time to leave such a positive review about the Grosvenor and our team. We are pleased you enjoyed your breakfast. We look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Elaine H | Sun 5th Jun 2022 | 1 year ago
We had a very comfortable stay and the staff were very friendly.
Response
Dear Lucy, Thank you for your review and that you enjoyed your stay. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Lucy D | Sun 5th Jun 2022 | 1 year ago
This is the second time we have stayed at this hotel It’s very comfortable and the staff are extremely helpful We needed somewhere to eat and the receptionist was very helpful with suggestions for restaurants
Response
Dear Paul,Thank you for your great review and that the team was able to point you in the right direction with suggestions for restaurants. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Paul C | Sat 4th Jun 2022 | 1 year ago
Great hotel, lovely staff couldn’t fault the hotel, except for parking but it’s what you have to compromise with to get the location.The breakfast was fab.
Response
Dear Sarah,Thank you for your review. we are pleased you enjoyed your stay and that your breakfast was fab. The Jubilee Celebrations on the Hoe have taken many of the parking space which we normally have around the hotel. We look forward to your return visit to Plymouth. Kindest regards, The Grosvenor Team.
Reviewer: Sarah B | Fri 3rd Jun 2022 | 1 year ago
Nice clean, friendly hotel. 5 mins walk from the Hoe
Response
Dear Andrew,Thank you for your review and yes we are blessed with our location in Plymouth, looking forward to your next visit. Kindest regards, The Grosvenor Team.
Reviewer: Andrew L | Thu 2nd Jun 2022 | 1 year ago
I stayed for a weekend to attend a twice postponed reunion. I have previously stayed at the Grosvenor 3 or 4 times over the past 12 years and if I'm in Plymouth it would be my first choice. First for its location and equally for the friendly and helpful staff.
Response
Dear David,Thank you for your review. It was great to welcome you back to the Grosvenor and we look forward to welcome you back again soon. Best regards, The Grosvenor Team.
Reviewer: David P | Wed 1st Jun 2022 | 1 year ago
The hotel was clean and nice looking on approach. We were greated by a lovely lady working on the reception desk who quickly got us checked in and found us a CV parking spot. The room was basic but clean and functional with comfortable beds. Breakfast was served by more friendly staff and was delicious too. Overall very happy with our stay and will definitely come back again.
Response
Dear Rachel,Thank you for your positive review and feedback. We are so pleased you enjoyed your stay with us and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Rachel H | Wed 1st Jun 2022 | 1 year ago
We stayed here for one night in the grand suite. The room was spotless and clean, and also extremely spacious. The bed was comfy and we slept well. The bathroom was lovely, powerful shower which is a huge bonus! Breakfast was delicious and there was lots of choices. Staff were friendly and answered all our questions. Thank you :)
Response
Dear Lisa-Marie,Thank you for your super review. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth.Kindest regards, The Grosvenor Team.
Reviewer: Lisa-Marie A | Wed 1st Jun 2022 | 1 year ago
Very clean and comfortable
Response
Dear Ron,Thank you for your comments we look forward to your next visit to the Grosvenor.Best regards, The Grosvenor Team.
Reviewer: Ron J | Tue 31st May 2022 | 1 year ago
A group of us traveled to Plymouth for diving wkendThe grosvenor hotel meet all our ExpectationsFriendly & welcoming staffRooms spotlessBreakfast plenty of choice to start your dayWill definitely stay again
Response
Dear Lynn, Thank you for your positive review and we look forward to your return visit for your next diving weekend. Best regards, The Grosvenor Team.
Reviewer: Lynn R | Mon 30th May 2022 | 1 year ago
Had a great stay here at the Grosvenor - it's only a 10-minute walk to the historic harbour and less to the Hoe - easy to get around locally, a really clean room and a great varied breakfast. The staff were really friendly and helpful. I'll stay here the next time I come to Plymouth. Thanks again!
Response
Dear Jo,Thank you for your review we are so pleased you enjoyed your stay and that everything met your expectations. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Jo R | Mon 30th May 2022 | 1 year ago
We enjoyed our stay at the Grosvenor, found it cosy, comfotable and welcoming. Convenient location, nice room, good breakfast, friendly staff. An all-around good experience. (a small refrigerator in the room would be a nice addition)Thank youRichard M Sharpe
Response
Dear Richard,Thank you very much for your review.We are so pleased you enjoyed your time with us, and hope we will get to welcome you both back another time.Kind RegardsThe Grosvenor Team
Reviewer: Richard S | Sun 29th May 2022 | 1 year ago
Would recommend your hotel to others,friendly staff,service good,value for moneyVery Good
Response
Dear Raymond,Thank you for your review.We are really pleased you enjoyed your stay and hope to welcome you back again.Kind RegardsThe Grosvenor Team
Reviewer: Raymond D | Sat 28th May 2022 | 1 year ago
A lovely hotel very clean and well kept. Great location for walking to all the local sights. Good choice of breakfast, staff very helpful and friendly. Small parking areas to back of hotel but plenty of street parking that is not too expensive and cost nothing 6pm to 8am. Would definitely stay again.
Response
Dear Natasha,Thank you very much for your review.We are delighted that you enjoyed the best of what our hotel has to offer and would love to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Natasha C | Fri 27th May 2022 | 1 year ago
Excellent hotel within a short walk of the ‘Hoe’. Available parking, superb welcome and great facilities.
Response
Hi Tony,Thank you for your review.We're so pleased you were given a great welcome and that our hotel offered what you were looking for.Kind RegardsThe Grosvenor Team
Reviewer: Tony A | Wed 25th May 2022 | 1 year ago
Excellent location with attentive staff
Response
Dear Georgia,Thank you for your review and we look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Georgia D | Tue 24th May 2022 | 1 year ago
The hotel was very nice, clean and well appointed. Very nice staff. Room was well equipped.Excellent shower.Breakfast good but scrambled eggs very overcooked and browned. Otherwise food was good but coffee machine is really AWFUL. Please consider alternatives.I know it is convenient but it producesvile coffee!.
Response
Dear Tania, Thank you for your review we are pleased you enjoyed your stay with us. We are sorry that the coffee was not to your liking and are in the process of updating certain aspects of the breakfast menu and have taken your comments on board. We look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tania L | Mon 23rd May 2022 | 1 year ago
Stayed for one night,Very clean room and throughout the hotel .Very friendly staff and helpful ,great team work at breakfast a good full English and plentiful also cereal and pastries.In easy walking distance of Hoe and Barbican and theatre.The only thing I would point out there are lots of stairs from rooms down to the breakfast room.Parking round the rear of hotelthat was a bonus.Hope to book again soon .
Response
Dear Karen,Thank you for your review. We are pleased you enjoyed your stay we will pass on your positive comments to the Grosvenor team and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Karen H | Sun 22nd May 2022 | 1 year ago
It was a solid and inexpensive hotel. The room was clean and functional. The reception staff were fantastic and lent me an I phone charger-thank you. The breakfast was good but you have to change the sausages- full of bone and put me off a tad.Would definitely use this hotel again, great location and staff
Response
Dear Andrew,Thank you for your review. We are pleased you enjoyed your stay with us at the Grosvenor. We take on board your feedback re sausages and will look into the issue. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Andrew H | Sun 22nd May 2022 | 1 year ago
Rooms clean and comfortable. Excellent breakfast. Great location.The staff were friendly and helpful. Would definitely stay again
Response
Dear Jacquie,Thank you for your review. We will pass on your positive feedback to all staff members and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team
Reviewer: Jacquie T | Sun 22nd May 2022 | 1 year ago
We enjoyed our brief stay and would stay again. A comfortable room and en suite. A good location near the Hoe and also town and The Barbican.
Response
Dear Lyn,Thank you for your review we are so pleased you enjoyed your stay and look forward to your next visit to Plymouth.regards,The Grosvenor Team
Reviewer: Lyn C | Fri 20th May 2022 | 1 year ago
Excellent stay in a spacious, scrupulously clean, comfortable room. However, this room was at the top of the stairs and may not suit everyone as there is no lift.
Response
Dear Fred,Thank you for your comments, really pleased you enjoyed your stay. We look forward to your return visit to the Grosvenor, Plymouth. Best regards,The Grosvenor Team.
Reviewer: Fred R | Fri 20th May 2022 | 1 year ago
Very pleasant hotel, nicely decorated with friendly staff, breakfast was varied and plentiful. Hotel situated just off the Hoe with views to die for. Very hilly for elderly and disabled, but ideal for ship spotting. We spent a very enjoyable week at the Grosvenor.
Response
Dear David,Thank you for your positive review. It was a pleasure to host you at the Grosvenor for your holiday and that you enjoyed your stay. We are very lucky to be situated next to the iconic Hoe and are pleased you were able to enjoy the spectacular views out over Plymouth sound. We look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: David C | Wed 18th May 2022 | 1 year ago
This is our second stay at the Grosvenor, it did not disappoint. All the staff are friendly, the bedroom was clean, bed comfortable and facilities adequate for our needs. Breakfast menu choice is superb and tasty.We will definitely stay again.
Response
Dear Sarah,Thank you for your review, great to have you back at the Grosvenor and that your stay was a memorable one. We try were possible to source breakfast ingredients as local as we can. looking forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: SARAH W | Tue 17th May 2022 | 1 year ago
Excellent braskfast, rooms clean and comfortable.
Response
Dear Mr & Mrs Hall,Thank you for your review. We look forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Mr H | Tue 17th May 2022 | 1 year ago
This is a lovely, well-priced hotel with friendly staff. It is very clean with fresh, modern rooms. There was a good range of options in the inclusive breakfast. The hotel is within easy walking distance of the city centre including the Plymouth Pavilions. The one slight downside is the limited number of car parking spaces but there is metered parking available on the road at the front.
Response
Dear Michael,Thank you for your positive review we are pleased you enjoyed your stay and thatyou enjoyed your breakfast. We try were possible to locally source the produce that we use. Yes location is great and offers all the options to make the most of Plymouths many attractions and eating options. We look forward to your return visit to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Michael R | Thu 12th May 2022 | 1 year ago
The room was clean and tidy with a we'll stocked supply of tea and coffee staff were very helpful and cheerful I would stay there again the only criticism is the lack of parking spaces other than that it was very good
Response
Dear Colin,Thank you for your review, so pleased you enjoyed your stay and look forward to your return visit.Best regards, The Grosvenor Team
Reviewer: Colin H | Thu 12th May 2022 | 1 year ago
Fantastic location, clean, warm and comfortable with a wonderful bath! Great value for money
Response
Dear Susan,Thank you for your great review, we are so pleased you enjoyed your stay and we look forward to your return visit to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Susan D | Wed 11th May 2022 | 1 year ago
Great hotel.clean rooms and a great breakfast.Will stay again
Response
Dear Mike, Thank you for your positive review we are pleased you enjoyed your stay and look forward to your next visit to Plymouth.kind regards, The Grosvenor Team.
Reviewer: Mike W | Sun 8th May 2022 | 1 year ago
Great location, staff friendly and helpful….room / bed comfy, quiet. Will stay again
Response
Dear David,Thank you for your review. We are so pleased you enjoyed your stay and we look forward to welcome you back to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: David P | Sat 7th May 2022 | 1 year ago
We very much enjoyed staying at The Grosvenor Hotel. We had a pleasant room and a delicious breakfast
Response
Dear Mary,Thank you for your feedback.We are so pleased you enjoyed your stay and look forward to your return visit to Plymouth.Best Regards,The Grosvenor Team
Reviewer: Mary L | Mon 2nd May 2022 | 1 year ago
Good all round hotel
Response
Dear Tim,Thank you for your review.We're really pleased you enjoy your stay with us, and hope to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Tim F | Mon 2nd May 2022 | 1 year ago
Lovely room, comfortable bed and large well equipped bathroom. The shower easy to use and easy to control temperature. The breakfast was good, the cooked breakfast was cooked to order and delicious. The staff were all friendly and polite, but a special mention for the young man on reception ( whose name I didn’t ask ) who was friendly, helpful and nothing too much trouble.
Response
Dear Gina,Thank you for your fantastic review. We are so pleased you enjoyed your stay with us at the Grosvenor and that everything met your expectations.We have passed your positive comments onto Ben on reception. We look forward to your return visit to Plymouth and to welcome you back to the Grosvenor. Kindest regards, The Grosvenor Team.
Reviewer: Gina A | Mon 2nd May 2022 | 1 year ago
I booked easily online at Booking.com and paid £168 for two nights for a double/twin, with bath, and a good breakfast including a 'full English' option. Everything spotlessly clean, perhaps a little dated and heavily 'brown' but we did not want 4 star. All the staff were helpful and personable. 3 minute walk and we were on the Hoe with the best thing about Plymouth-and I was born there-the World Class VIEW. Glorious, and so full of our proud English historical achievements with explorer and defender Sir Francis DRAKE looking over our shoulders. And don't forget Lady Nancy Astor, first female MP.
Response
Dear William,Thank you for your feedback, the history that resides in plymouth is indeed amazing. We are glad to hear you enjoyed your time in the city alongside our hotel.Best regards,The Grosvenor Team.
Reviewer: William R | Sat 30th Apr 2022 | 1 year ago
Can’t complain about the hotel apart from the location was not what I was told they told me it was a 5 min walk to the Barbican area more like 25 I suffer with angina so not impressed with being told wrong info there was no pub with football on anywhere near the pub I was told would do food and football did neither
Response
Hi Andrew,Thank you for your review.I don't know who you spoke to about the distances/times etc, but of course, everybody moves at different speeds and perhaps this should have been explained more in terms of distance. There are several pubs within a relatively short distance of the hotel that show football and offer food but, again, I don't know which ones you were recommended so can't really comment.We're pleased you enjoyed the hotel itself though, and hope to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Andrew J | Thu 28th Apr 2022 | 1 year ago
Had a great stay in a superior double room.Room very clean and comfortable and quiet.Slept really well.Superb cooked breakfast every morning.Staff very friendly and welcoming.Great location.Parking space was a bonus too.We plan to come back to Plymouth later in the year and will not hesitate to stay here again.Thank you all.
Response
Dear Anthony,Thank you for your review.We're delighted you enjoyed your stay with us, and look forward to your return visit.Best RegardsThe Grosvenor Team
Reviewer: Anthony B | Tue 26th Apr 2022 | 1 year ago
Very friendly staff,clean with all the facilities needed.i will be back soon
Response
Dear Andrew,Thank you for your feedback and we look forward to your return visit to the Grosvenor.Best regards,The Grosvenor Team.
Reviewer: Andrew F | Mon 25th Apr 2022 | 1 year ago
Lovely clean friendly hotel with comfortable beds, some free parking and an amazing choice at breakfast. It is also well situated for all of Plymouth's delights.
Response
Dear Eric,Thank you for your positive review. we are pleased that you enjoyed your stay and that the Grosvenor team look after you well. We look forward to your return visit to Plymouth.Kindest regards,The Grosvenor Team
Reviewer: Eric G | Sun 24th Apr 2022 | 1 year ago
Stayed for 2 nights. About a minute walk to the coast and the Hoe. No more than ten minutes to the Pavilion and to the centre of town. It's a 20 minute walk from the station. I had a lovely stay. The room was very clean and the hotel itself was great. Friendly reception and kitchen staff. My breakfast was freshly cooked and hot which I appreciated.Great!
Response
Dear Kerry, Thank you for your great review. We are so pleased you enjoyed your stay and yes what a great position we have right beside the iconic Hoe.We are pleased you enjoyed your breakfast and the positive comments you made about the Grosvenor Team. We look forward to welcome you back to Plymouth in the near future. Kindest regards, The Grosvenor Team.
Reviewer: Kerry J | Mon 18th Apr 2022 | 1 year ago
I have known this Hotel for many years.The staff "make" itThe breakfast is delicious.
Response
Dear Irene, Thank you for your feedback and we look forward to your return visit to the Grosvenor soon.Kindest regards, The Grosvenor Team.
Reviewer: Irene S | Fri 15th Apr 2022 | 1 year ago
Friendly staff. Clean comfortable room. Very good breakfast. Close to the Hoe.
Response
Dear Ian,Thank you for your review. We are pleased you enjoyed your stay and breakfast, we look forward to welcome you back to the Grosvenor again.Best regards, The Grosvenor Team
Reviewer: Ian B | Thu 14th Apr 2022 | 1 year ago
Adequate stay comfortable room
Response
Dear Suzanne,Thank you for your feedback and are pleased you enjoyed your stay and that the room was comfortable. We look forward to your return visit to Plymouth.kindest regards,The Grosvenor Team.
Reviewer: Suzanne W | Wed 13th Apr 2022 | 1 year ago
Excellent hotel
Response
Dear Walter,Thank you for your comments. We look forward to have you stay with us when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Walter H | Wed 13th Apr 2022 | 1 year ago
A great hotel with super friendly staff and spotlessly clean. Location was perfect and the added bonus of parking the car was perfect. Will definitely recommend.
Response
Dear Lucy,Thank you for your review. We are pleased you enjoyed your stay at the Grosvenor. We will pass on your positive comments to the team and look forward to your next visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Lucy V | Wed 13th Apr 2022 | 1 year ago
for a comfortable and convenient stay for an opera performance at the Theatre Royal!
Response
Dear Andrew,Thank you for your review. We are pleased you enjoyed your stay and look forward to your next stay when you come to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Andrew E | Sun 10th Apr 2022 | 1 year ago
Established hotel in a good location for the hoe and city centre. Room was clean en suite and good breakfast choice. Staff friendly and helpful free parking at rear. Decent value for money.
Response
Dear Bernard,Thank you for your review. We are pleased you enjoyed your breakfast we try were possible to source our produce locally. We look forward to your return visit to Plymouth and to stay with us at the Grosvenor again.Best regards, The Grosvenor Team.
Reviewer: Bernard G | Sat 9th Apr 2022 | 1 year ago
We have been before if you're going to Plymouth I would not hesitate to recommend the Grosvenor hotel
Response
Dear Paul,Thank you for your review. We are so pleased you enjoyed your stay and look forward to your return visit.Best regards. The Grosvenor Team.
Reviewer: Paul B | Fri 8th Apr 2022 | 1 year ago
The room size is reasonable for what's classed as a ' Superior room ' the furniture is very dated with wear and tear, and dust inside wardrobe surfaces, the bathroom is very small, you have to sit on loo at an angle, the bath was short, and had chipped enamel, the sink has quite a few small chips too, the toilet moved from side to side quite easily. The bathroom vinyl flooring was quite grubby looking, and could of done with a very good clean, you could obviously see a dark walk through. The adjacent room is only seperated by a stud partion, my wife and I could hear very loudly the couple next door in the night, this wasn't very nice.The breakfast room was clean and tidy, but I couldn't see any information sayingthat it is in the basement, which for me personally was hard due to walking difficulties.
Response
Dear Paul,Thank you for your review.We're sorry to hear that there were some disappointments during your stay. We are currently actively undergoing a period of improvements and repairs in order to keep our rooms as fresh and inviting as possible, so we will pay particular attention to your room as part of this.Regarding the breakfast room, we will ensure that expectations are set on our various booking platforms before arrival, however, we have had previous guests with mobility issues use our TV room on the ground floor in those circumstances. We would happily have arranged that for you.We hope though that you were able to enjoy the rest of your stay, and would like to welcome you back another time in order to see the improvements we are making.Kindest RegardsThe Grosvenor Team
Reviewer: Paul H | Tue 5th Apr 2022 | 1 year ago
The hotel was spotless and the staff were super. Friendly and efficient a special thank you to all of the staff. Room was lovely, comfortable and clean. Will definitely stay there again. A minute walk from the Hoe and five minutes from the city centre. Only down side was the parking.
Response
Dear SeanThank you for your review, we are so pleased you enjoyed your stay with us at the Grosvenor and we look forward to your return visit to Plymouth.Regards,The Grosvenor Team.
Reviewer: Sean R | Tue 5th Apr 2022 | 1 year ago
Easy check in clean room good location good breakfast
Response
Dear Steve,Thank you for your review. We are so pleased you enjoyed your stay an d we look forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Stephen M | Mon 4th Apr 2022 | 1 year ago
Excellent
Response
Dear David,Thank you for your review.We're delighted you enjoyed your stay with us and look forward to welcoming you back soon.Kind RegardsThe Grosvenor Team
Reviewer: David W | Wed 30th Mar 2022 | 1 year ago
Location perfect, parking straight outside with a permit which was great. No need to use the car all weekend.Close to the front with fabulous views to the sea front. Very short walk to the town and university for our daughters open day.Room perfect and breakfast deliciousAll staff were very polite and helpful.We would definitely stay again and recommend to others.Thank you
Response
Dear Denise,Thank you for your fantastic review. We are so pleased you enjoyed your stay with us at the Grosvenor. We will pass on your positive review to the team and we look forward to your return visit to Plymouth.We hope that your daughter enjoyed her day at Plymouth Uni and if she chooses to come to Plymouth it would be our pleasure to have you stay with us when you visit her.Best regards,The Grosvenor Team.
Reviewer: Denise K | Tue 29th Mar 2022 | 1 year ago
Stayed at the Grosvenor Plymouth with my adult son and daughter. It was very homely,nicely decorated, clean,polite staffs and lovely breakfast.Only concerns the mattress and beddings were not great;the mattress was very soft and lumpy, pillows were flat and flat/fitted sheet kept slipping off.(These needs some attention). Overall,the stay was good, great location to the Hoe,city centre and university. Without a doubt I would stay there again.Thanks.
Response
Dear Nadene,Thank you for your feedback.We are pleased you enjoyed your stay with us. We have taken all your comments on board and will definitely put these right. We look forward to your return visit to Plymouth.Best Regards,The Grosvenor Team
Reviewer: Nadene A | Mon 28th Mar 2022 | 1 year ago
We have been staying here for over 10 years. The staff have always been helpful and friendly. We did feel this time the room was looking a bit warn out although had everything we needed. The head board was loose so had to put a cushion behind it , we were also woken at 2.30 by some unwanted guests setting off the fire alarm, so that sleep wasn’t very peaceful! Breakfast was lovely. Overall good and will be back again soon.
Response
Dear Ria,Thank you for your feedback and that you will be returning to the Grosvenor. We have addressed the headboard problem. We are so sorry for the alarm problem which was out of our hands but managed to track down the culprits who showed little or no remorse. Please on your return visit ask for John. Best regards, The Grosvenor Team
Reviewer: Ria W | Sun 27th Mar 2022 | 1 year ago
Warm homely feeling rooms with fantastic access to all Plymouth has to offer,Just a stones throw from the Barbican and the Hoe, really friendly staff from check in onwards.
Response
Dear Michael,Thank you for your great review, we are so pleased you enjoyed your stay with us at the Grosvenor, yes what a great location we are looking forward to your return visit to Plymouth.best regards,The Grosvenor Team
Reviewer: Michael C | Wed 23rd Mar 2022 | 1 year ago
The hotel is clean and tidy, good breakfast, very close to the Hoe, and easy walking distance to both Royal William Yard and Barbican. Hotel staff are really helpful and friendly. The room we stayed in was basic, but comfortable and clean with everything you need. It is a victorian building so there was a bit of noise from other rooms, but to be expected from an older building. Car park is small and we parked on the road, but normal for city visits in UK. Hotel super helpful with parking and good value parking permits are available to buy from the hotel. I'd happily stay again for a weekend visit.
Response
Dear Ruth,Thank you for your review we are so pleased you enjoyed stay and we look forward to your return visit when you are next in Plymouth.Best regards,The Grosvenor Team.
Reviewer: Ruth A | Mon 14th Mar 2022 | 1 year ago
We stayed for one night whilst visiting my daughter at Plymouth Uni. The room was simple but clean and fresh. Plenty of tea and coffee, all you need for an overnight stay. Comfortable bed, a very welcome when we arrived.Breakfast in the morning was lovely, with helpful staff.A great little independent hotel and would definitely return and recommend.
Response
Dear Catherine,Thank you for your feedback, we are pleased you enjoyed your stay and that your breakfast was enjoyable we look forward to your next visit to see your daughter at Plymouth Uni.Kindest regards,The Grosvenor Team
Reviewer: Catherine B | Mon 14th Mar 2022 | 1 year ago
as always the staff make the visit a pleasure
Response
Dear Rick.Thank you for your great review. It's our pleasure to have you stay with us at the Grosvenor and we look forward to your stay with us again next week.Kindest regards, The Grosvenor Team.
Reviewer: Rick S | Fri 11th Mar 2022 | 1 year ago
Great hotel, staff friendly, good on street parking, location perfect for town and surrounding coastal areas.
Response
Dear Sarah,Thank you for your review. We are pleased you enjoyed your stay with us and yes what a great location. We look forward to your returnvisit to the Grosvenor, Plymouth.Best regards,The Grosvenor Team
Reviewer: Sarah S | Thu 10th Mar 2022 | 1 year ago
Decided to have a weekend break and found your hotel…we were lucky to get parking in your car park round the back…checked in greeted by a nice friendly gentleman.Our room was lovely and clean, bathroom small but adequate.Great breakfast, with friendly staff.Our only complaint which we did mention when checking out was the noise from other guests from the adjacent rooms….we were woken many times during the night with slamming doors, loud voices and stomping around…very thoughtless….. so although we enjoyed our weekend we left very tired through lack of sleep.You have a lovely decorated hotel.
Response
Dear Ruth,Thank you for your review.We're pleased you enjoyed your stay with us, however, are sad to hear that your sleep was disturbed. A couple of other guests also mentioned this, so we must apologise as this is not a common occurrence here. We hope you will consider coming back another time.Kindest RegardsThe Grosvenor Team
Reviewer: Ruth C | Mon 7th Mar 2022 | 1 year ago
All the staff at the hotel were lovely. The breakfast was really good. The room was nice.However it was really let down by how noisy it all was. I appreciate hotels can’t be responsible for guests and how much noise they make but when you get the kick in everytime someone runs the water, can hear every footstep, even people talking in other rooms it really doesn’t make for a good nights sleep.I wouldn’t stay again which is a shame as it was really lovely in every other aspect!
Response
Hi Hannah,Thank you for your review.We're really pleased to see you enjoyed your stay with us, however, also note of course that there were other elements that were less enjoyable. Unfortunately, old buildings like ours do sometimes face these issues, and we're sorry this affected an otherwise enjoyable stay.Kindest RegardsThe Grosvenor Team
Reviewer: Hannah R | Mon 7th Mar 2022 | 1 year ago
We had a lovely stayMassive room and amazing bath!!!Breakfast was also great!Thankyou!
Response
Dear Emmy,Thank you for your amazing review we are so pleased you enjoyed your stay and that you had a great breakfast.We look forward to your return visit.Kind regards, The Grosvenor Team
Reviewer: Emmy W | Mon 7th Mar 2022 | 1 year ago
What a find! This hotel was amazing, everything you would expect from a quality hotel.clean ,well presented ,comfortable bed and very polite and helpful staff.i highly recommend and I will be booking again very soon.
Response
Dear Andrew,Thank you for your feedback we are so pleased everything was great for your stay with us and we look forward to your next visit.Best regards,The Grosvenor Team
Reviewer: Andrew F | Mon 28th Feb 2022 | 1 year ago
Friendly helpful staff. Clean spacious room. Very good breakfast for the price. Would recommend.
Response
Dear Joanne,Thank you for your review and the positive feedback you have left the Grosvenor. We look forward to your next visitto Plymouth.Best regards,The Grosvenor Team
Reviewer: Joanne H | Mon 28th Feb 2022 | 1 year ago
A very courteous welcome and helpful.very clean and homely.a great breakfast and lovely staff
Response
Dear Stephen,Thank you for your positive review we will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Stephen H | Sun 27th Feb 2022 | 1 year ago
Reception staff friendly and welcoming.Comfortable room and lovely breakfast.Hotel is very conveniently located in a quiet area very near the Hoe and short walk to town.Thank you.
Response
Dear Linda,Thank you for your feedback and the positive comments. We are pleased you enjoyed your stay and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team
Reviewer: Linda W | Sun 27th Feb 2022 | 1 year ago
Thankyou for an enjoyable stayRoom was lovely staff lovely and hotel in the right spot for what we neededA step out to the HoeBreakfast was good qualityWould come a stay again
Response
Dear Kerry,Thank you for your review. We are so pleased you enjoyed your stay and yes we have a great location. we look forward to your next visit to the Grosvenor.Kind regards,The Grosvenor Team
Reviewer: Kerry D | Sun 27th Feb 2022 | 1 year ago
We stayed for one night at this welcoming, friendly hotel, which is a great base and within walking distance of Plymouth Hoe and the town. Staff are extremely helpful and friendly; the rooms, of varying sizes, are comfortable and clean. Good choice of breakfast, we opted for the full English and it was delicious! Would most definitely stay again.
Response
Dear Amanda,Thank you for your positive review. We are pleased you enjoyed your stay and that the Grosvenor met all your expectationswe look forward to your return visit to Plymouth.Best regards,The Grosvenor Team
Reviewer: Amanda D | Sun 27th Feb 2022 | 1 year ago
We stayed at The Grosvenor for 1 night recently, the room was perfectly clean and comfortable. Sadly there was water leaking through the ceiling which the maintenance sorted quite quickly. My only criticisms would be the choice of TV channel playing in the breakfast room - football on a Sunday morning!! And the sausages at breakfast, full of gristle and not edible!
Response
Dear Mark,Thank you for your review.We're pleased you enjoyed your stay, but note that there were some elements you were less pleased with. Our breakfast is usually very highly rated, so we're disappointed you didn't enjoy the sausages. As for the TV, I will ask that the waitresses set the channel to something more neutral.We hope to have the chance to welcome you back again.Kindest RegardsThe Grosvenor Team
Reviewer: Mark N | Mon 21st Feb 2022 | 1 year ago
We only stayed for one night however, the welcome that we got from the Staff made it feel like that we were long friends. Great room and the great facilities made it feel just like home, add that to its location made the Grosvenor Hotel the ideal place to stay in Plymouth, we shall definately be back.
Response
Dear John,Thank you very much for your review.We're so pleased you enjoyed your time with us - we pride ourselves on creating an atmosphere that feels like a home from home.We look forward to your return visit!Best RegardsThe Grosvenor Team
Reviewer: John M | Mon 21st Feb 2022 | 1 year ago
Hello.Slightly worried that you have sent me this when I didn’t check into the hotel.The above isn’t my email address so would appreciate it if you would contact me more to discuss.RegardsSarah Shepherd
Response
Hi Sarah,Great to speak with you today and sort out this issueThe Grosvenor Team
Reviewer: Sarah S | Mon 21st Feb 2022 | 1 year ago
Room and toilet were very clean and cozy, very quite. Breakfast included and great service. We had to look for parking though but we were near the city center.
Response
Hi Katia,Thank you very much for your review.We're really pleased you enjoyed your stay with us, and hope to welcome you back another time!Kind RegardsThe Grosvenor Team
Reviewer: Katia C | Mon 21st Feb 2022 | 1 year ago
I was visiting friends with my Girlfriend, booked the Grosvenor because it looked nice and offered good facilities for the price. We were super pleased with our stay. Very comfy bed, a smart TV, nice and clean bathroom. Couldn't fault it for what we needed.
Response
Dear Harrison,Thank you for your review - it's really ncie to read that people enjoy their stay so much having not known about us before.We really hope we can welcome you both back another time.Thanks againThe Grosvenor Team
Reviewer: Harrison R | Mon 21st Feb 2022 | 1 year ago
Travelled down to Plymouth to stay at the grosvenor to watch Evesham utd ply parkway. Unfortunately the game was cancelled due to the storm. Kept or chins up and what a weekend the staff and particularly the bar staff were so accommodating we’ve already decided it’s where we will be staying next season. Thanks once again. Evesham ultras.
Response
Hi Paul,Thank you so much for your review - it was really great to meet you all, and we're really pleased you enjoyed your weekend anyway despite the weather and the cancellation!We look forward to your visit next season.Kindest RegardsThe Grosvenor Team
Reviewer: Paul L | Mon 21st Feb 2022 | 1 year ago
The hotel is very welcoming upon entry. Lovely high ceilings. Room was lovely and warm as I feel the cold,spotlessly cleaned too. A good breakfast in the morning, with friendly staff. Location is brilliant. I will definitely stay here again
Response
Dear Tracy,Thank you for a lovely review.We take great pride in offering a warm and comfortable stay, so it's really nice to read. We look forward to your return visit!Kindest RegardsThe Grosvenor Team
Reviewer: Tracy E | Thu 17th Feb 2022 | 1 year ago
We had a great stay room was good very clean staff we're very attentive the breakfast was very good and location was great will com back if staying in plymouth would highly recommend thank you.GAZ AND JANE DOUGLAS
Response
Hi Gaz and Jane,Thank you for your review - we're really pleased you enjoyed your stay with us and look forward to having you back another time (hopefully your delivery turns up on time).Kind RegardsThe Grosvenor Team
Reviewer: Gary D | Wed 16th Feb 2022 | 1 year ago
Great location for Barbican, Theatre Royal and city centre. Lovely staff, lovely clean room and very good breakfast, would definitely stay again. Many thanks
Response
Dear Helen,Thank you for your review and we look forward to your return visit to PlymouthBest regardsThe Grosvenor Team
Reviewer: Helen M | Mon 7th Feb 2022 | 1 year ago
really clean. comfortable and quiet.lovey hotel right by hoe.
Response
Dear Carlton, Thank you for your positive review and we look forward to your next visit to the Grosvenor, Plymouth.Best regards, The Grosvenor Team
Reviewer: Carlton E | Mon 7th Feb 2022 | 1 year ago
Nice place to stay in very good location
Response
Dear Tapio,Thank you for your feedback, we look forward to see you again when you are next in Plymouth.Best regards,The Grosvenor Team
Reviewer: Tapio K | Mon 7th Feb 2022 | 1 year ago
This hotel is in great location for theatre, plymouth hoe and Barbican. Really nice period property with nice additional reception rooms and bar. Our room was a little dated but had everything you want and was really good value for money. The breakfast was really nice and all the staff here were excellent. I had to re book a couple of times due to covid and the customer service was outstanding. I will definitely stay again. Many thanks
Response
Hi Ross,Thank you for your review.We're really pleased you enjoyed your stay with us. We are reviewing how we can freshen up our rooms a little, so hopefully everything will be just as good, if not better, next time you stay!Kind RegardsThe Grosvenor Team
Reviewer: Ross B | Mon 7th Feb 2022 | 1 year ago
Thank you for making our recent stay with you so lovely. All the staff were exceptionally helpful and friendly. Nothing was too much trouble
Response
Dear Diane,Thank you for your review and we will pass on your great comments to the Grosvenor TeamWe look forward to your return visit to Plymouth.Best regards,The Grosvenor Team
Reviewer: Diane A | Sun 6th Feb 2022 | 1 year ago
a really nice place to stay, staff are friendly, rooms are clean, breakfast is excellent,
Response
Dear Andy,Thank you for your positive review and we look forward to your return visit to the Grosvenor, Plymouth.Kind regards,The Grosvenor Team
Reviewer: Andy I | Thu 3rd Feb 2022 | 1 year ago
Have stayed here multiple times. The location is superb, service is excellent. Good rooms with an excellent fresh breakfast. My go to hotel when in Plymouth
Reviewer: Dean A | Wed 2nd Feb 2022 | 1 year ago
After a few days travelling we were happy to end our Journey at The Grosvenor.And it is decided that if we ever will be staying in Plymouth again it will be in this hotel.
Reviewer: Ian B | Tue 1st Feb 2022 | 1 year ago
I have written many reviews for the Grosvenor during the past 12 years or so.My views have never changed.Excellent location. Excellent accommodation. Excellent Breakfast. The staff are always attentive and give an excellent service.I wouldn't stay anywhere else unless the hotel was full!
Reviewer: David H | Mon 24th Jan 2022 | 1 year ago
We have used your hotel several times and this time continued with the excellent service we have always received. The staff were extremely polite, helpful and considerate going the extra mile to ensure our stay was a pleasurable one. The room was lovely, very clean and inviting.
Reviewer: Mrs B | Fri 21st Jan 2022 | 1 year ago
Friendly staff, lovely rooms and well positioned to enjoy plymouth
Reviewer: Rick | Sat 15th Jan 2022 | 1 year ago
excellent service, good room.
Reviewer: Eddie S | Tue 4th Jan 2022 | 1 year ago
I enjoyed my stay at the Grosvenor very much. I live in Plymouth, but needed a place to stay temporarily. I will certainly put up any visiting friends and family here in future. In terms of decor, the Grosvenor really understand that less is more. Their rooms have a simple, but classic and elegant look to them, with dark wood furniture and sparkly white old fashioned sinks. Good desk and wifi for me to work with. All the staff were very friendly and quick to help, but professional and respectful of guests' privacy. My vegetarian cooked breakfasts to order were perfect. Very happy. Thank you.
Reviewer: Clara C | Mon 3rd Jan 2022 | 1 year ago
What a lovely place to stay ! We had the superior room with a king-size bed , although it was a bit of a stair climb to reach the top floor ( no lift, but this is mentioned on their website )there is a kettle in the room with tea, coffee , milk and sugar providedThe whole place is beautifully maintained, from the reception to the rooms themselves.After a night's sleep we made our way down to the breakfast room which had a really impressive selection of items from a full English ( included a veggie option ) to museli , cereals and a selection of fresh fruit which is included in the price !Parking can be a bit of a bugger as there is only a few parking spaces at the back of the hotel and the rest are onstreetpaid parkingbut you can get a permit from reception that will make it £5 a day instead of the normal £1.50 an hour ( if you park up after 6pm it is £2 for the night up to 8am.All in all, a really present stay , really friendly and helpful staff and a really quiet night even though it was a new year's eve night.
Reviewer: Sarah T | Sun 2nd Jan 2022 | 1 year ago
The hotel was very central the room was clean and tidy the staff were very friendly and the breakfast was great
Reviewer: Vicky R | Sun 2nd Jan 2022 | 1 year ago
It was a nice environment near the hotel so I enjoyed it very much.
Reviewer: Yuko K | Mon 27th Dec 2021 | 1 year ago
Welcoming and a highly convenientplace to stay on our visit to Plymouth
Response
Hi Jennifer,Thank you for your review. We're really pleased you enjoyed your stay, and hope to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Jennifer M | Thu 23rd Dec 2021 | 1 year ago
I've stayed here twice this year, the hotel is amazing, great friendly staff, amazing breakfast choice, room was spotless, not far to the town centre and the hoe. Will be back in the new year, top marks.
Reviewer: Roseann P | Tue 14th Dec 2021 | 1 year ago
Nice room, clean and quiet room. Decent breakfast. Helpful friendly staff. Great location, great value. nice to find employing local people which can be rare. Happy to recommend.
Response
Hi Rob,Thank you for your review. We're really pleased to see that you enjoyed your stay with us and look forward to welcoming you and your recommendations back!Kind RegardsThe Grosvenor Team
Reviewer: Rob M | Mon 13th Dec 2021 | 1 year ago
Lovely hotel location is great friendly staff and breakfast was amazing we definitely will be back
Response
Good Morning Teresa,Thank you so much for your review - we are delighted you enjoyed your stay with us and our excellent breakfast! We look forward to your return visit.Kindest RegardsThe Grosvenor Team
Reviewer: Teresa E | Sun 12th Dec 2021 | 1 year ago
Managed to get a single room at very short notice. Room and general facilities were excellent and spotlessly clean, although the bar cannot currently sell alcohol due to a new licensee application. Hopefully just a temporary measure! The hotel serves breakfast only, which was excellent (and included in the price). The only downside for me was that I was in a room on the top floor, and no lifts, so getting up and down was a slow process, as I'm not as young and fit as I used to be. Having said that, the hotel will do their best to accommodate you on as low a level as possible if you mention it on booking. There is a small car park attached to the hotel on a first come first served basis. The alternative is on street parking. The hotel can supply a 24 hour permit for £5 daily. An easy walk from the Hoe and aquarium, and about a 10 minute walk from the town centre. With the caveat about less able guests, I thought the hotel was overall excellent.
Response
Dear Geoffrey,Thank you for such a lovely review! We're delighted you enjoyed your stay and our excellent breakfast. We try to source as locally as possible, and always cook fresh to order. As you mentioned, period properties like ours can present challenges for getting up and down, however you rightly pointed out that we will always try and accommodate people as low as possible if they request it. We all look forward to welcoming you back for another stay.Best RegardsThe Grosvenor Team
Reviewer: Geoffrey M | Fri 10th Dec 2021 | 2 years ago
Stayed fit two nights, room was well appointed and clean. Breakfast was excellent and the hotel was very festiveStaff very friendly. Was good value for money
Response
Dear Margaret,Thank you for a lovely review! We're delighted to hear you enjoyed your stay with us - our breakfast is a particular point of pride for us. We hope to welcome you back again.Kindest RegardsThe Grosvenor Team
Reviewer: Margaret D | Fri 10th Dec 2021 | 2 years ago
Second time here never had a problem staff excellent
Response
Dear Chris,Thank you for your review and that you enjoyed your second stay with us. We look forward to your next visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Chris B | Mon 6th Dec 2021 | 2 years ago
Staff were very helpful, (especially the staff serving breakfast) The hotel was clean and comfortable at a reasonable price. what more could you ask for.
Response
Dear Mr Gooding,Thank you for your feedback. We will pass on your great comments to the staff and also that you found the hotel clean and comfortable we look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Mr G | Sun 5th Dec 2021 | 2 years ago
Two nights I stayed. The room was very comfortable and clean. Tea and coffee facilities within the room. I brought my own bath towel however they are provided. Good choice of hot or continental breakfast. I was only disappointed the heating wasn’t on and had to go down to ask to heat the room but would most likely stay again. Staff are extremely friendly.
Response
Dear Michelle,Thank you for your review. We are pleased you enjoyed your stay with us, sorry for the oversight with the heating. We look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Michelle G | Sun 5th Dec 2021 | 2 years ago
Lovely hotel, very clean and warm, with excellent breakfast.Good location and friendly and welcoming staff. Would certainly stay there again.John & Betty Gowers
Response
Dear John and Betty,Thank you so much for your review - we're delighted you enjoyed your stay here, and we all look forward to welcoming you back again.Many Thanks again,The Grosvenor Team
Reviewer: John G | Fri 3rd Dec 2021 | 2 years ago
Lovely and comfortable friendly staff always willing to help and a lovely breakfast will certainly stay here again
Response
Hi Kim,We're delighted to see that you enjoyed your stay here, and look forward to welcoming you back again.Kindest RegardsThe Grosvenor Team
Reviewer: Pannell K | Thu 2nd Dec 2021 | 2 years ago
We loved our stay at the hotelGood covid measures in place & warm comfortable room and great food
Response
Hi Mandy,Thank you for your review. We're delighted you enjoyed your stay - we always pride ourselves on our excellent, locally sourced breakfast.Best RegardsThe Grosvenor Team
Reviewer: Mandy W | Thu 2nd Dec 2021 | 2 years ago
We only stayed for one night but we were very pleased with our room, the cleanliness ,the Size of room and bathroomwas lovely ,we received a warm welcome.Breakfast was fab and lots of choice as well as a cooked breakfast, we would stay again thankyou
Response
Hi Lisa,Thank you for your lovely review - it's great that you enjoyed your stay with us. We look forward to welcoming you back another time!Kindest RegardsThe Grosvenor Team
Reviewer: Lisa H | Wed 1st Dec 2021 | 2 years ago
Stayed here overnight after seeing Riverdance.Didn’t realise quite how close it was to The Hoe and the theatres - easily within walking distance . It was great to leave the car behind .The hotel itself had very attractive bar/ reception area and room was adequate . Staff very friendly and helpful and enjoyed a lovely full English breakfast.We have booked again for when fireworks are on but have gone for the superior room as will be nice to have a bigger bed and room .
Response
Dear Wendy,We're so pleased you enjoyed your stay - the true test of a hotel is whether people want to come back, so we are really looking forward to welcoming you again for what will be a great occasion. Our breakfast is often our most commented on offering, and it's no surprise - we always try and source as locally as possible.Looking foward to welcoming you both again.Kindest RegardsThe Grosvenor Team
Reviewer: Wendy H | Tue 30th Nov 2021 | 2 years ago
Our stay was perfect for our needs. Room was clean and comfortable and all staff were friendly and helpful. Breakfast was great - plenty of choice and freshly cooked hot choices. Great location for our short walk to the Theatre Royal and near the Hoe for a morning stroll. Overall value for money.
Response
Dear Valerie,Thank you so much for a lovely review. We're delighted you enjoyed your stay, and our famous breakfast! We are certainly in a prime location - we hope to welcome you back another time.Best RegardsThe Grosvenor Team
Reviewer: Valerie M | Tue 30th Nov 2021 | 2 years ago
Lovely clean rooms. Breakfast good. Would stay again
Response
Dear Helen,Thank you for your review. We're so pleased that you enjoyed your stay!Kind RegardsThe Grosvenor Team
Reviewer: Helen N | Mon 29th Nov 2021 | 2 years ago
A nicely decorated hotel, very comfortable, clean with friendly staff and close to town centre and amenities as well as the beach. I thoroughly recommend this hotel. We had a very enjoyable stay. Thank you Grosvenor!
Response
Hello Virginia,What a lovely review! We are delighted you enjoyed your stay, and can't wait to welcome you back again.Kindest RegardsThe Grosvenor Team
Reviewer: Virginia S | Mon 29th Nov 2021 | 2 years ago
Clean rooms and friendly staff who go above and beyond to help you out. Breakfast is freshly cooked and very good. Thanks
Response
Dear Hugh,Thank you very much for your review. We pride ourselves on our hospitality and our famous, locally sourced breakfast. We hope to welcome you back to the hotel another time.Thanks again,The Grosvenor Team
Reviewer: Hugh M | Mon 29th Nov 2021 | 2 years ago
Good location, great value, clean, comfortable, good quality breakfast. Would be my first choice when I visit Plymouth again to attend a show or concert.
Response
Dear Ann,Thank you for your review. We're so pleased you enjoyed your stay, and look forward to welcoming you back for your next show!Kindest RegardsThe Grosvenor Team
Reviewer: Ann G | Mon 29th Nov 2021 | 2 years ago
I found the hotel 1st class and the single room was very comfortable. The hotel was only a short walk from the pavilions after watching the band Deacon Blue. The Staff were very friendly and helpful. The breakfast was great with a good selection including a veggie option. I intend to stay the next time i go to the pavilons. Thank You.
Response
Dear David,Thank you very much for your review.We pride ourselves on our fantastic breakfast offering, and are glad you agree!Our team look forward to welcoming you back for your next Pavilions visit.Kindest RegardsThe Grosvenor Team
Reviewer: David L | Sat 27th Nov 2021 | 2 years ago
Lovely place to stay. Clean and comfortable. Bed was very nice and really enjoyed the breakfast.. amazing poached eggs .Staff were very friendly and helpful. Everything we needed for our stay.Thank you.
Response
Hi Debbie,Thank you so much for such a lovely review - we are so pleased you enjoyed your stay with us. We're pretty sure we do the best eggs in Plymouth! We hope to welcome you back another time.Kind RegardsThe Grosvenor Team
Reviewer: Debbie M | Fri 26th Nov 2021 | 2 years ago
The place is amazing … so clean so friendly and the views from the hoe and lush …. Even tho we were on the top floor it was a really nice room , no views but very quiet and very clean …. Thankyou would definitely stay again x
Response
Hi Dean,Thank you so much for your review - it makes a big difference to us and we are delighted you enjoyed your stay.Kindest RegardsThe Grosvenor Team
Reviewer: Dean J | Wed 24th Nov 2021 | 2 years ago
Good atmosphere.Bar not open though due to no licencee.Overall good service
Response
Dear David,Thank you for your review. We're pleased you enjopyed your stay with us, and can assure you that we will have a fully stocked bar for your next visit!Kindest RegardsThe Grosvenor Team
Reviewer: David W | Mon 22nd Nov 2021 | 2 years ago
The hotel was in a convenient place Plymouth Town centre in a quiet area. The hotel reception was very helpful and explained breakfast and key process etc. The room was very clean and warm. The facilities were good.I had breakfast and that was also very good, cereals and cooked breakfast to order. Definitely would stay again. The western approach carpark cost £5 over night which had EV charging and is 5min walk.
Response
Dear Garry,Thank you for your feedback. We are delighted you enjoyed your stay with us at the Grosvenor and that you enjoyed your breakfast which we try to source locally.We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Garry W | Mon 22nd Nov 2021 | 2 years ago
We arrived early evening and were greeted by a young man who explained everything re breakfast, room key etc.,We had booked a superior room and it was lovely. Beautiful high ceilings and huge windows. There was a bath and a shower in the em-suite, everything was spotless.The TV reception was good but volume was limited so as not to annoy neighbours so we had to strain a little to hear it.Tea and coffee was provided and we had a wee dram with us too. They weren't able to sell alcohol at the moment so a good job we took our own.Was a little cold during the night so we did make use of the spare blanket from the wardrobe.Breakfast was delicious and a great selection.If you turn left out of the hotel you're on The Hoe in 30 seconds. Turn right into town or to the Pavilions for a show.There's a wonderful Nepalese restaurant just at the end of the street which we highly recommend.The day we were leaving they let us use their locker for our luggage and booked us a taxi which arrived late. But that aside, we did just make the train and got home safely.Would we go here again "Hell yes"
Response
Dear Amanda,Thank you so much for the wonderful feedback. We're delighted you enjoyed your stay with us here.We are certainly in a prime location for people looking to enjoy the city. I am also really pleased to hear that you made your train in time!We look forward to welcoming you back to our hotel another time.Kindest RegardsThe Grosvenor Team
Reviewer: Amanda T | Mon 22nd Nov 2021 | 2 years ago
We have stayed a number of times and have not been disappointed, a well appointed,comfortablefriendly hotel
Response
Dear Mr Jones,We were so pleased to have you back staying with us and that you enjoyed your stay again. We look forward to your next visit to the Grosvenor, Plymouth.Kindest regards, The Grosvenor Team.
Reviewer: Mr J | Fri 19th Nov 2021 | 2 years ago
Very nice hotel.Very comfortable room and a great breakfast.
Response
Dear Patrice,Thank you for your review and we are pleased you found your stay very comfortable. we try to source our breakfast produce locally were possible. We look forward to your return visit to the Grosvenor, Plymouth. Kind regards, The Grosvenor Team.
Reviewer: Patrice H | Thu 18th Nov 2021 | 2 years ago
Hotel is very well situated for all sights and sounds of Plymouth and we very much enjoyed out stay.Breakfast was also fantastic, thank you.
Response
Dear Stephen,Thank you for your feedback. We are so pleased you enjoyed your stay with us at the Grosvenor and that you enjoyed your breakfast which we try to source locally.We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Stephen S | Mon 15th Nov 2021 | 2 years ago
Clean, comfortable and convenient- we enjoyed our stay at this hotel. It was such a pleasant surprise to find the hotel catered for vegetarians (many don’t even though they tell you they do). Thank you 😊
Response
Dear Janine,Thank you for your review. We are pleased you enjoyed your vegetarian breakfast and that you enjoyed your stay at the Grosvenor. We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Janine R | Mon 15th Nov 2021 | 2 years ago
Good location for the pavilions and clean as a whistle.
Response
Dear Robert,Thank you for your feedback. We are pleased you enjoyed your stay and that you found the hotel was very clean. We look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team
Reviewer: Robert H | Mon 15th Nov 2021 | 2 years ago
This was our 5th or 6th stay at your Hotel, It compared with every other stay we have had. It was good to get a different room to stay in. I would say the Breakfast are extremely extensive and I think the cooked breakfast is better than before. The Hotels location just 50 metres from the Hoe is fantastic.We willbe back
Response
Dear Terry,Thank you for your review. It was great to have you back staying with us again and we look forward to your next visit. Best regards, The Grosvenor Team.
Reviewer: Terry M | Sat 13th Nov 2021 | 2 years ago
Excellent service from very warm, pleasant and friendly staff.
Response
Dear Chris,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and we look forward to you return visit. Best regards, The Grosvenor Team.
Reviewer: Chris C | Fri 12th Nov 2021 | 2 years ago
Excellent position close to Plymouth Hoe. I am a disabled older woman, so not best for access and multiple steps. I was visiting a good friend so I managed. Was able to park for free outside hotel with my Blue badge which was great. Staff very friendly and helpful. Room clean and tidy with en suite.
Response
Dear Alison,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and we look forward to your return visit when you next visit your good friend. Best regards, The Grosvenor Team.
Reviewer: Alison R | Fri 12th Nov 2021 | 2 years ago
Lovely stay, staff were great, room was clean and tidy! Breki was delicious. Close walk to city centre couldn't of asked for a better night
Response
Dear Nicholas,Thank you for your feedback. We are so pleased you enjoyed your stay and that the Grosvenor Team looked after you. We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Nicholas S | Mon 8th Nov 2021 | 2 years ago
Very well run. Professional hotel. Staff very friendly. Breakfast was good. 9 out of 10.
Response
Dear Ray, Thank you for feedback. We are pleased you enjoyed your stay and that the Grosvenor Team looked after you. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Ray Y | Mon 8th Nov 2021 | 2 years ago
Close to where we wanted to go,great value,clean. Super friendly and helpful staff
Response
Dear Gilly,Thank you for your feedback. We are pleased you enjoyed your stay and look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Gilly L | Sun 7th Nov 2021 | 2 years ago
The hotel is very convenient for Plymouth Hoe and the city centre. In my initial room the TV was not working properly so I was moved to an upgraded room which was very comfortable. Throughout my stay at the Grosvenor the staff were extremely charming and helpful, both on reception and in the breakfast room. My vegetarian breakfast was excellent every day. I would thoroughly recommend this hotel for an inexpensive stay in Plymouth.
Response
Dear Michael,Thank you for your feedback we are so pleased you enjoyed your stay and that the Grosvenor Team were charming and helpful throughout your stay. We are lucky to have such a great location and are pleased you were able to enjoy it. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Michael T | Fri 5th Nov 2021 | 2 years ago
We had a lovely one night stay, the staff were very friendly and helpful. We used the bar which was well stocked and very reasonable in price. Rooms were very clean and comfortable. Would definitely stay again. Thank you to all staff.
Response
Dear Trudie,Thank you for your great feedback. We are pleased you enjoyed your stay at the Grosvenor and that you found everything to your liking. We look forward to your return visit to Plymouth. Best regards,The Grosvenor Team.
Reviewer: Trudie H | Mon 1st Nov 2021 | 2 years ago
Enjoyed our stay at the Grosvenor in Plymouth. Good value for money. Staff are very polite and helpful. Parking a bit of a nightmare,but this was explained, most parking machines are out of order so you have to down load an app which is more expensive. Great location near the seafront and How.
Response
Dear Susan,Thank you for your feedback we are pleased you enjoyed your stay at the Grosvenor. We are very fortunate to have such a great location and will pass on your comments to the Grosvenor Team. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Susan G | Mon 1st Nov 2021 | 2 years ago
Ok for somewhere to stay overnight, cheap enough and nice staff and breakfast
Response
Dear Nicola,Thank you for your feedback. We are pleased you enjoyed your breakfast and that the Grosvenor Team looked after you. We look forward to welcome you back to the Grosvenor when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Nicola S | Sat 30th Oct 2021 | 2 years ago
We went to Plymouth for a concert in Pavillions and chose Grosvenor as it is only 4min walk away. Our stay was great - quick checking in, clean, well equipped room, polite personell, generous breakfast.Two minor things that did not impact our stay - only instant coffee available for breakfast (not ground one) and room very warm even with radiator off.We would stay again, thanks!
Response
Dear Agnese,Thank you for your feedback. We are pleased you enjoyed your stay with us at the Grosvenor and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Agnese Z | Sat 30th Oct 2021 | 2 years ago
I spent one night in a single room at the Grosvenor and my main comment is that the staff, without exception, were friendly, helpful, polite and cheerful. The room was small but very clean and comfortable. The location is very good as it is very near the sea.It was nice to be able to use the bar at night and the drinks were reasonably priced. The breakfast was adequate although not exciting. I would recommended this hotel particularly because of the staff.
Response
Dear Melissande,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor and that the Grosvenor Team were able to meet your expectations. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Melissande B | Fri 29th Oct 2021 | 2 years ago
Welcomed on arrival. Just off the Hoe and potential for car parking at back of hotel, otherwise roadside pay parking. Excellent good quality breakfast. Quiet, would recommend staying here.
Response
Dear Paula,Thank you for taking the time to leave your review. We are so pleased you enjoyed your stay and that the Grosvenor lived up to your expectations. We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Paula H | Thu 28th Oct 2021 | 2 years ago
Sizeable, clean room. Tea and coffee in the room. Delicious breakfast, wide variety of choices. Will definitely stay again
Response
Dear Carol,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor. We will pass on your comments to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Carol W | Tue 26th Oct 2021 | 2 years ago
56 steps tp room ask for a lower level next time
Response
Dear David,Thank you for your feedback, on your next visit to the Grosvenor please call ahead and we will book you a room on one of the lower floors. We look forward to your return visit to Plymouth. Best regards,The Grosvenor Team.
Reviewer: David B | Tue 26th Oct 2021 | 2 years ago
A very clean hotel, staff are helpful and polite. Breakfast cooked to order so its always fresh. The bar is well stocked with a good variety. Overall this small hotel is better than the bigger names that are out there. very much value for money.
Response
Dear Neil,Thank you for your great review. We are pleased you enjoyed your stay at the Grosvenor and that the hotel met all your expectations. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Neil B | Mon 25th Oct 2021 | 2 years ago
Excellent place to stay. Would recommend.
Response
Dear Billy,Thank you for your feedback and recommendation. We look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Billy M | Fri 22nd Oct 2021 | 2 years ago
Prompt service, clean and comfortable room, and good facilities. Lovely breakfast and efficient service from staff.
Response
Dear Craig,Thank you for your great feedback. We will pass on your comments to the Grosvenor Team and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Craig N | Fri 22nd Oct 2021 | 2 years ago
Clean and comfortable single room, perfect for one night.Would have been helpful to have been advised there is no lift in this hotel, my room was on the 5th floor, lot of stairs
Reviewer: Carole R | Fri 22nd Oct 2021 | 2 years ago
Having been regular visitors to the Grosvenor for several years, my Son and I were very disappointed when our booking for last November was cancelled due to the lock-down.We were therefore delighted when we were able to visit this weekend to find we had the usual friendly welcome, comfortable and clean room and an excellent breakfast.Already looking forward to next year's visit to Plymouth and the Grosvenor.
Response
Dear Ann,Thank you for your positive feedback. We are so pleased you enjoyed your stay with us again and that the Grosvenor Team made you welcome. We look forward to your visit to the Grosvenor next year.Best regards, The Grosvenor Team.
Reviewer: Ann H | Mon 18th Oct 2021 | 2 years ago
The Hotel was lovely , very clean our room smelt amazing on arrival , the hotel was was extremely well thought put and the staff lovelyWould definitely stay again
Response
Dear Leanne,Thank you for your feedback. We are pleased you enjoyed your stay and we look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Leanne S | Mon 18th Oct 2021 | 2 years ago
We stayed for one night in a standard double room.The room was large and very clean. Parking was easy, as although the actual car park for the hotel is small, outside the property there was plenty of parking for £5. The breakfast room was busy but we can't fault the service and unusually I was able to order boiled eggs which was a nice surprise and they were perfect! We would definitely stay again and found the staff very helpful.
Response
Dear Tracy,Thank you for your positive review we are pleased you enjoyed your stay and that you enjoyed your breakfast. We look forward to your next visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tracy T | Mon 18th Oct 2021 | 2 years ago
Cannot praise high enough - very helpful and friendly reception staff, wonderfully clean and comfortable and fantastic breakfast! What a hidden gem.
Response
Dear Sarah,Thank you for your great feedback. We are so pleased you enjoyed your stay and that you enjoyed your breakfast which we try and source our produce locally. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: SARAH W | Mon 18th Oct 2021 | 2 years ago
My mistake … I should have mentioned my elderly mum had stair issues.She coped very well with randomly placed steps ! Also the flight downstairs to breakfast. The said breakfasts are amazingly good. Freshly prepped and my poached eggs were perfect.I’d recommend a stay but next time I’d ask for ground floor room if I took mum again !As I say my fault not theirs.Spotless rooms. Friendly helpful staff. Good food . Only a few steps away from The Hoe.
Response
Dear Carole,Thank you for taking the time to leave a review. We are so pleased you enjoyed your stay and that the Grosvenor Team looked after you, when you return to the Grosvenor please call ahead so we can arrange a room on a lower floor and breakfast can be taken in the Drake room on the ground floor. Looking forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Carole S | Fri 15th Oct 2021 | 2 years ago
Very happy with the stay, the hotel is only walking distance to the seafront.Thanks to the management
Response
Dear Harmit,Thank you for your feedback. We are pleased you enjoyed your stay and look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Harmit S | Thu 14th Oct 2021 | 2 years ago
Enjoyed my comfortable stay at The Grovesnor. Staff were friendly and helpful. Breakfast was lovely with lots of choice. Iliked that there was parking. Also it's in a great position for the Hoe, Barbican and city centre.
Response
Dear Doreen,Thank you for your positive feedback. We are so pleased you enjoyed your stay with us at the Grosvenor and that our great staff were able to look after you needs. We are so lucky to have such a great location. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Doreen S | Wed 13th Oct 2021 | 2 years ago
We thoroughly enjoyed our stay at the Grosvenor. The staff were friendly and helpful, nothing was too much trouble and the room was clean and quiet. We will return the next time we stay in Plymouth.
Response
Dear Michelle,Thank you for your feedback. We are so pleased you enjoyed your stay with us and certainly look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Michelle W | Mon 11th Oct 2021 | 2 years ago
I chose this hotel to be close to the waterfront. It was good value for money, but my staying was very short as I visited the city for a work related matter. I would highlight the very attentive and helpful young lady at the reception at the time of my arrival (Friday very late at night) and my departure (Saturday around 4.00pm).
Response
Dear Maria,Thank you for your positive feedback. We will pass on your comments to our reception team. We look forward to your next visit to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Maria M | Mon 11th Oct 2021 | 2 years ago
Well located, welcoming staff.Rooms are clean with very comfortable bed.Great breakfast!
Response
Dear Beatrice,Thank you for your great review. We are pleased you enjoyed your stay and we look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Beatrice H | Mon 11th Oct 2021 | 2 years ago
The staff couldn’t have been more helpful or considerate.They carried my bag to my room, were able to give me extra towels, coffee and tea as requested and were very friendly.The breakfasts were fantastic.Best poached eggs I’ve had in a long time.
Response
Dear Elizabeth,Thank you for your feedback. We are so pleased you enjoyed your stay and that the Grosvenor Team looked after you during your stay. We are proud of our Grosvenor breakfast and that you enjoyed your poached eggs. We look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Elizabeth C | Sat 9th Oct 2021 | 2 years ago
Excellent hotel round the corner from The Hoe.Friendly and helpful staff, room very clean and all amenities including easy to access wifi.Would definitely stay here again.
Response
Dear Richard,Thank you for your feedback we are pleased you enjoyed your stay and that the Grosvenor met all your needs for your stay in Plymouth. We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Richard B | Fri 8th Oct 2021 | 2 years ago
Well presented and spacious twin room. Very friendly staff. Breakfast was good but felt quite small, although there was options of cereal and croissants also.
Response
Dear Sarah,Thank you for your review we are so pleased you enjoyed your stay and breakfast at the Grosvenor. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sarah D | Tue 5th Oct 2021 | 2 years ago
Everything was very good. Clean, comfortable and helpful,friendly staff.Breakfast was good too, but please change the sausages !????
Response
Dear Paul,Thank you for your feedback. We are pleased you enjoyed your stay and that you found the rooms clean and comfortable. We are pleased your breakfast was good and we take on board your comments on the sausages. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Paul H | Sun 3rd Oct 2021 | 2 years ago
Always good. Staff Always friendly and professional.Nice comfy pillowcases.Back next month.
Response
Dear Lee,Thank you for your feedback and for staying with us again. We look forward to welcome you back next month. Best regards, The Grosvenor Team.
Reviewer: Lee N | Sat 2nd Oct 2021 | 2 years ago
Everything was better than I anticipated.Plenty of space in the room and everything to hand.Even though I was on the top floor (good exercise!) the water was hot and the shower pressure good.Breakfast choice was excellent (especially the yoghurt) and the service good.£5 a day for on street parking was more straightforward than I'd expected.
Response
Dear Margaret,Thank you for your positive review. We are so pleased you enjoyed your stay and that breakfast was excellent we try to source our produce locally were possible. We look forward to welcome you back to the Grosvenor when you next visit Plymouth. Best regards, The Grosvenor Team.
Reviewer: Margaret D | Sat 2nd Oct 2021 | 2 years ago
Ottima posizione, ottima colazione , struttura pulita, staff cordiale . Tornerò
Reviewer: Umberto M | Sat 2nd Oct 2021 | 2 years ago
We had 4 night stay early September, staff were great throughout our whole visit, never too busy to help or give advise. Rooms were very clean and well maintained, a good breakfast every morning set you up for the day. Location of the Hotel is great just a minute walk and your on the Hoe sea front and a further 10-15 minutes walk to the Barbican. All in all a great break so will definitely be back at sometime next year, Thanks
Response
Dear Gary,Thank you for taking the time to leave your positive review. We are so pleased you enjoyed your stay and that everything was to your satisfaction. We will pass on your comments to the Grosvenor Team and look forward to your return visit next year. Best regards, The Grosvenor Team.
Reviewer: Garry G | Fri 1st Oct 2021 | 2 years ago
Bit noisy during the night , guests are walking in an out , shutting doors . Good offer for the price.
Response
Dear Angela,Thank you for your feedback, sorry for your issue with noise we do ask guests to be aware of other guests in the hotel. We look forward to your return visit to the Grosvenor when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Angela J | Thu 30th Sep 2021 | 2 years ago
Excellent hotel with very polite and helpful staff. Perfect position as within walking distance of The Hoe, Barbican and centre.
Response
Dear Anthony,Thank you for your positive review we are so pleased you enjoyed your stay at the Grosvenor and look forward to your next visit to Plymout. Best regards, The Grosvenor Team.
Reviewer: Anthony W | Tue 28th Sep 2021 | 2 years ago
Came down just for one night, didn’t really know what to expect, but found the hotel to be very pleasant. The staff were very welcoming, my room and bed very comfortable. Breakfast was really good too, should suit all tastes! Would highly recommend.
Response
Dear Andrew,Thank you for your positive feedback. We are so pleased you enjoyed your stay at the Grosvenor and that everything met your expectations. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Andrew H | Mon 27th Sep 2021 | 2 years ago
We enjoyed our 1 night stay at the hotel. Communication was good with The Grosvenor. I enquired about parking arrangements and was provided with clear options. On arrival there was a very professional and warm welcome. We were made to feel relaxed. As for the room and bathroom, both were very, very clean and as we expected from the website. We had the superior double which provided us with a spacious room. We wanted simple and comfortable and value for money and got exactly that. Very satisfied.
Response
Dear John,Thank you for taking the time to leave us your review. We are so pleased you enjoyed your 1 night stay and that the Grosvenor ticked all the boxes. We will pass on your feedback to the Grosvenor Team and we look forward to your next visit to Plymouth. Best Regards, The Grosvenor Team.
Reviewer: John W | Mon 27th Sep 2021 | 2 years ago
Very friendly and helpful staff, a great location and all for a very reasonable price. Breakfast was excellent with a really good choice.
Response
Dear Nick,Thank you for your feedback we are so pleased you enjoyed your stay at the Grosvenor and that everything was to your liking we look forward to your next visit to Plymout. Best regards, The Grosvenor Team.
Reviewer: Nick A | Sun 26th Sep 2021 | 2 years ago
Great say as always; friendly staff, clean hotel and superb location.
Response
Dear Graham,Thank you for your feedback it was great to see you back and we look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Graham B | Fri 24th Sep 2021 | 2 years ago
Ok, not necessarily suitable for those with mobility issues - we were on 4th floor and there are lots of steps up to the hotel, and down to the breakfast room - but the room was lovely with good facilities (including a bath). Great location just off the Hoe, a few minutes walk from the Barbican or the Royal Parade for buses. Lovely breakfast. Managed to get a parking space (arrived reasonably early) although manoeuvring an estate car into it was tricky. Surprised at how reasonable the cost was.
Response
Dear Chris,Thank you for your positive review. We are so pleased you enjoyed your stay and that the Grosvenor lived up to your expectations. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team
Reviewer: Chris R | Fri 24th Sep 2021 | 2 years ago
Very good accommodation, clean and tidy and staff very helpful. Great location. Recommended
Response
Dear AD,Thank you for your feedback we are pleased you enjoyed your stay and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: A M | Wed 22nd Sep 2021 | 2 years ago
After arriving late evening, I was disappointed they had no decaf coffee sachets!! Also the bathroom smelled very slightly of drains & it was quite noisy, numerous disturbances during the night. For the price, it was OK.
Response
Dear Melissa,Thank you for your feedback we take your comments on board and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Melissa M | Wed 22nd Sep 2021 | 2 years ago
We have stayed here quite a few times now, it’s ideally situated for exploring Plymouth and because we have family near by!The Rooms are spacious and tastefully decorated and more than comfortable too!The Staff are all lovely and hard working and Breakfast is amazing!
Response
Dear David,Thank you for taking the time to leave us your positive review. We are pleased you enjoyed your stay again and that the Grosvenor Team looked after you. We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: David B | Tue 21st Sep 2021 | 2 years ago
Highly recommended. Very clean and comfortable. Staff very helpful. Beautiful breakfast. Good value for money. Would use again if I am back.
Response
Dear Charmian,Thank you for your positive review. We are pleased you enjoyed your stay at the Grosvenor and that everything was to your high standard. We look forward to welcome you back if you are in Plymouth again. Best regards, The Grosvenor Team.
Reviewer: Charmian K | Tue 21st Sep 2021 | 2 years ago
Excellent stay, staff all welcoming and hard working... would definately go again....
Response
Dear Max,Thank you for your comments. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Max S | Tue 21st Sep 2021 | 2 years ago
I enjoyed my brief stay while dropping my son off to uni. Very well appointed room, and very comfortable bed. Staff were friendly and efficient. Lovely breakfast. Beautiful walk across the Hoe, then down to the Barbican to explore and have dinner. Excellent price for a lovely location. I hope to come back for my next visit.
Response
Dear Claire,Thank you for your positive review. We are so pleased you enjoyed your stay and that the Grosvenor was up to your expectations. We look forward to your return visit to see your son and to explore some more of Plymouth.
Reviewer: Claire P | Mon 20th Sep 2021 | 2 years ago
Room needed a good deep clean as did the bathroom.Furniture just needed TLC lick of paint/varnish and deeper mattress on bed.Breakfast was OK but bigger plates and mushrooms on full english and unlimited toast.I know getting staff is not easy but a uniform may give them a purpose ! For me at the moment you are only a 3 Star establishment
Response
Dear Nicholas,Thank you for your feedback. We are always looking to improve our guest experience and have taken your comments on board and will implement some of your suggestions We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Nicholas M | Mon 20th Sep 2021 | 2 years ago
The hotel being recently decorated inside and out unfortunately did not follow through to our bedroom. The furniture was very dated with one hard chair in front of a dressing table.The duvet was thin and the pillows were uncomfortable.It was a high sided bath with shower over, not suitable for me being over 70.The breakfast was excellent but the floor was extremely slippery.Our bedroom was certainly nothing like the picture on line
Response
Dear Geoff,Thank you for your feedback. We have taken your comments on board. We are pleased you enjoyed your breakfast and look forward to your return visit, please contact us so we can allocate a room with better shower access. Best regards, The Grosvenor Team.
Reviewer: Geoff L | Mon 20th Sep 2021 | 2 years ago
Staff are friendly and welcoming, room is comfortable and clean, the cooked breakfast is great. It is getting tough to find parking close by though and there was quite a bit of noise around 1am with revellers returning to the rooms but otherwise a very comfortable stay.
Response
Dear Philip,Thank you for your feedback. We are pleased you enjoyed and had a comfortable stay and we look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Philip S | Mon 20th Sep 2021 | 2 years ago
Very clean , comfortable beds , good breakfast, extremely quiet, friendly staff only downside ( and not hotel's fault as last minute booking) was the number of stairs !Couple in early 60s found it a bit hard going , so would definitely stay again if on a lower/ ground floor, also no twin beds left , again last minute booking so not fault of the hotelWould stay again
Reviewer: Angela C | Mon 20th Sep 2021 | 2 years ago
Excellent location, superb breakfast, nice room (but too soft a bed) and above all really friendly staff. Had a great two night stay there and hopefully will be back one day. ????
Response
Dear Dave,Thank you for your positive feedback. We are pleased you found the Grosvenor to your liking and we look forward to welcome you back in the future. Best regards, The Grosvenor Team.
Reviewer: Dave J | Sun 19th Sep 2021 | 2 years ago
Had a lovely nights stay in Grosvenor Plymouth whilst dropping our daughter to university.The shower was great and powerful,lovely staff rooms were clean and great breakfast in the morning.
Response
Dear Helen,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and look forward to welcome you back to Plymouth when visiting your daughter on her journey through university. Best regards, The Grosvenor Team.
Reviewer: Helen R | Sat 18th Sep 2021 | 2 years ago
The room was tiredVery noisyBathroom sink wasn’t cleanBreakfast - scrambled egg was undercooked so slimyWon’t stay there again
Response
Dear Carol,Thank you for your feedback. We will look into the issues that you have highlighted and certainly make sure that they are rectified and hope that you will give us the opportunity to welcome you back to the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Carol C | Fri 17th Sep 2021 | 2 years ago
Excellent place to stay, very clean,staff very friendly, room spotless, fantastic breakfast.Great location, will definitely be returning here again and recommend to family an friends.????????
Response
Dear Teresa,Thank you for taking the time to leave your great review. We are pleased you enjoyed your experience at the Grosvenor and will pass on your feedback to the Grosvenor Team. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Teresa R | Thu 16th Sep 2021 | 2 years ago
The room was clean and comfortable. The staff were friendly. Nice location to be near the Hoe. Easy to find street parking.
Response
Dear Caroline,Thank you for your feedback. We are pleased you enjoyed your stay and that the hotel and its location to the Hoe were to your liking. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Caroline L | Thu 16th Sep 2021 | 2 years ago
Staff considerate with family values excellent quality good location with access to the hoe an city , Recommended good experience ????
Response
Dear Mr Wade,Thank you for your valued feedback and that you enjoyed your stay and the location of the Grosvenor. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mr W | Thu 16th Sep 2021 | 2 years ago
Newly refurbished, clean, good breakfast, excellent value
Response
Dear Paul,Thank you for your review. We are pleased you enjoyed your stay with us and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Paul J | Thu 16th Sep 2021 | 2 years ago
The hotel itself is a lovely place with helpful staff. Room was lovely although not adequate amount of coffee in the room although asked staff downstairs and they happily gave me more.. But the parking us a bit if a nightmare. We'd travelled down from 8zfird and had spent day settling our daughter into Plymouth University digs so was evening before we turned up at hotel. Car park at back was full and was told could park out in road. But was full all up road snd ended up having to park 2 roads away. Parking meters only offered a few hours parking unless have the Ringo app.. So I had to download the app to allow me to park there till morning. Then in morning had to go into app and extend my parking time again.. But apart from the having to walk two streets in the rain with our bags, the room was very comfortable..
Response
Dear Ginetta,Thank you for your feedback. We are sorry for the issues you encountered parking, it is due to the proximity to the town centre and Hoe at certain times of the year. Plymouth CC are looking at options to realise more parking. We are pleased you enjoyed your stay and look forward to your next visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Ginetta M | Wed 15th Sep 2021 | 2 years ago
The hotel is well situated a short stroll from the hoe and within walking distance of the Barbican. Good size room with comfortable bed. Very good choice for breakfast with fresh cooked if required.Limited parking, with meter parking in area. Day ticket at £5.00 is very convenient as it covers whole day and overnight to 10.00am following day. Great if checking out before 10.00.All staff very friendly and helpful.Be aware that rooms are on up to 4 floors, with no lift.
Reviewer: Philip S | Wed 15th Sep 2021 | 2 years ago
Good stay at the hotel, while in Plymouth on a sightseeing visit. Staff at breakfast were very pleasant and food was very good. Room was very comfortable well maintained by staff.
Response
Dear Kevin,Thank you for your feedback. We are pleased you enjoyed your stay and hope you enjoyed your stay sightseeing in Plymouth. We are happy your breakfast was to your liking we try were possible to source our produce locally. We look forward to your next visit to the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Kevn H | Wed 15th Sep 2021 | 2 years ago
Our stay at The Grosvenor Hotel was a really good.The hotel staff were very friendly and helpful and the hotel it’s self very clean which made us feel safe.Breakfast was delicious with plenty of choices.Ideal location for strolling along the Hoe to the Barbican and a short stroll to the Pavillions or main reason for our visit.Would definitely recommend and will return.
Response
Dear Jean,Thank you for your great review. We are so pleased you enjoyed your stay and that the Grosvenor Team looked after you. We try were possible to source our produce locally for breakfast which was great to hear that you enjoyed. Location of the Grosvenor is spot on we look forward to your return visit to so you can take a stroll along the Hoe. Best regards, The Grosvenor Team.
Reviewer: Jean L | Mon 13th Sep 2021 | 2 years ago
The hotel is clean, beautifully decorated and had a lovely atmosphere. The receptionist was very polite and friendly, nothing was too much trouble.The room was clean, nicely laid out and everything was at hand. Breakfast was lovely and all staff were polite.Will definitely book again.
Response
Dear Teresa,Thank you for taking the time to leave your review. We are so pleased you enjoyed your stay with us at the Grosvenor. We will pass on your positive feedback to the Grosvenor Team and look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Teresa M | Mon 13th Sep 2021 | 2 years ago
Very clean. Polite helpful staff.
Response
Dear Frank,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Frank H | Mon 13th Sep 2021 | 2 years ago
Staff and breakfast wonderful room just a little bit basic
Response
Dear Michael,Thank you for your feedback. We are so pleased you enjoyed your stay and look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Michael I | Mon 13th Sep 2021 | 2 years ago
Fantastic hotel, room spotless excellent breakfast staff helpful and friendly,very good location,I would definitely recommend this hotel.
Response
Dear David,Thank you for your great review. We are so pleased the Grosvenor met all your expectations and we look forward to welcome you back to Plymouth on your next visit. Best regards, The Grosvenor Team.
Reviewer: David H | Mon 13th Sep 2021 | 2 years ago
I have been staying at this hotel for years, the main reason I keep going back are the staff especially Debbie they are friendly and helpful nothing is to much trouble, the only thing I would complain about is the duvet on the very comfortable bed it is the same tog summer and winter ,in the hot weather it’s much too hotfor me to get a good night sleep but saying that you can’t please everyone I sure there are lots of people that love it as it is. So I would recommend this hotel to anyone.
Response
Dear Angela,Thank you for your fantastic review. We will pass on your great comments to Debbie and the Grosvenor Team. We look forward to welcome you back again to the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Angela H | Sun 12th Sep 2021 | 2 years ago
Stayed three nights in September at the Grosvenor and we were very pleased with the hotel. Room was fairly basic but spotlessly clean and an excellent shower. Staff were very friendly and the breakfast was also excellent. Would stay again.
Response
Dear Graham,Thank you for your great feedback. We are so pleased you enjoyed your stay at the Grosvenor and that you had a great time in Plymouth. We look forward to your next visit to the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Graham D | Sun 12th Sep 2021 | 2 years ago
We have stayed here many times for university visits and this was a comfortable stay also. Having said that we did have a few problems on this stay. It is the first time that we have struggled to find parking for the car. The hotel spaces were full as was the street parking in the vicinity of the hotel but did find a space after driving around for a while.We may have to find somewhere else if this is going to be an ongoing problem.There had been a recent storm and the TV wasn'tworking nor the WIFI so used 4G which had good reception in the area.
Response
Dear Philip,Thank you for your review. We have had info from Plymouth CC that they are looking at various options to try and get more space for parking which will certainly help over the business summer period. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Philip S | Sat 11th Sep 2021 | 2 years ago
No problems, comfy bed and a good breakfast from excellent staff.
Response
Dear David,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and we will pass on your positive comments to the Grosvenor Team. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: DAVID P | Fri 10th Sep 2021 | 2 years ago
What an amazing find. We were doing the Plymouth 10k and wanted somewhere close by to rest afterwards and spend the evening in Plymouth. The hotel couldn’t have been closer to the Hoe where the race started and finished. The hotel was really clean and smart. All the staff were so friendly and welcoming. The breakfast was great. We will definitely be back again, very soon we hope.Thank you for having us.
Response
Dear Amy,Thank you for your great review. We are pleased you enjoyed your stay and well done with your 10K run. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Amy L | Tue 7th Sep 2021 | 2 years ago
I would recommend the Grovsnor Hotel to anyone staying in Plymouth.Clean, friendly and welcoming.
Response
Dear Stephen,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor and will pass on your positive comments to the Grosvenor Team, looking forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Stephen H | Tue 7th Sep 2021 | 2 years ago
I did not stay. It was a gift to my daughter and her partner but they said the room was lovely and the breakfast was fantastic. What more could you ask for. They said they would definitely stay here again
Response
Dear Sarah,Thank you for your feedback. It was a pleasure to welcome your daughter and partner to the Grosvenor and we are so pleased they enjoyed their stay with us. We look forward to their return and to you coming to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sarah H | Mon 6th Sep 2021 | 2 years ago
We had an overnight stay at the Grosvenor and were really pleased with it. The hotel was very well situated only a two minute walk to the coast. Our room was very clean and well equipped and the breakfast was more than adequate with a good variety of food to choose from.
Response
Dear Julie,Thank you for your positive review. We are pleased you enjoyed your stay and that your room and breakfast where to your liking. We look forward to your return visit to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Julie C | Mon 6th Sep 2021 | 2 years ago
The staff were really helpful and cheerful. The hotel and room were great. Location was brilliant. Breakfast was excellent and we would definitely return to the Grosvenor.
Response
Dear Martin,Thank you for your great feedback. We are so pleased you enjoyed your stay with us at the Grosvenor and we look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Martin S | Mon 6th Sep 2021 | 2 years ago
Response
Dear Lynn,Thank you for your feedback we appreciate your comments and look forward to your return visit to Plymouth. Best regards, The Grosvenor Hotel.
Reviewer: Lynn J | Sun 5th Sep 2021 | 2 years ago
Stayed for only one night on the very top floor. The check in was easy, the room was very clean and comfortable and the breakfast in the morning was lovely. The hotel is in a great location for both the city centre and The Barbican, both within easy walking distance. The staff were incredibly friendly and made us feel very welcome. Only minor downside is the small car park but that's compensated but £5 all day roadside parking. Would most definitely stay here again. Thanks!
Response
Dear Christopher,Thank you for taking the time to leave your positive review. We are so pleased you enjoyed your stay at the Grosvenor and that you found the location to explore Plymouth to your liking. Breakfast we try to source our produce locally we will also pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth. Kind regards, The Grosvenor Team.
Reviewer: Christopher S | Sun 5th Sep 2021 | 2 years ago
This was our second stay at the Grosvenor, we loved it just as much as the first time. Perfect location, clean rooms and very pleasant and helpful staff. We will be back soon ????
Response
Dear Evi,Thank you for your feedback and for your return visit to the Grosvenor. We will pass on your comments to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Evi P | Thu 2nd Sep 2021 | 2 years ago
A great stay with large comfortable roomsPolite friendly staff.Central to everythingBreakfast was very nice with a great choice for everyone.Plenty of things to do in and around Plymouth.
Response
Dear Alison,Thank you for your positive feedback. We are so pleased you enjoyed your stay with us at the Grosvenor and that you were able to enjoy the many different things to do in and around Plymouth. We are happy that your breakfast was up to standard we try were possible to source our produce locally. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Alison C | Thu 2nd Sep 2021 | 2 years ago
be glad to stay here again
Response
Dear Mike,Thank you for your feedback. We are pleased you enjoyed your stay and we look forward to your return visit to the Grosvenor, Plymouth. Kind regards, The Grosvenor Team.
Reviewer: Mike H | Tue 31st Aug 2021 | 2 years ago
Just the best time. The hotel has a calm and friendly vibe. I have loved every minute.Thank you everyone for making my stay so great. :)
Response
Dear Sue,Thank you for your great review, We will pass on your positive feedback to the Grosvenor Team and look forward to your return visit to Plymouth and to stay with us again. Best regards, The Grosvenor Team.
Reviewer: Sue G | Sun 29th Aug 2021 | 2 years ago
Nice Hotel clean and friendly staff ,very central to the city centre for the Tourist, busy built up area.
Response
Dear Marley,Thank you for your feedback. We are glad you enjoyed your stay with us at the Grosvenor and look forward to welcome you back to Plymouth in the near future. Best regards, The Grosvenor Team.
Reviewer: Maxley B | Sun 29th Aug 2021 | 2 years ago
Fairly good accommodation.Parking option not good, only few parking space behind the hotel.Breakfast average.Staffs are friendly and helpful. Cleanliness is good.Location is very good.
Response
Dear Mohammad,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us at the Grosvenor and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mohammad I | Sun 29th Aug 2021 | 2 years ago
Excellent service and breakfast. Nice room.Room good but bathroom very cramped. Nowhere to put wet towels.
Response
Dear Barbara,Thank you for your comments. We are pleased you enjoyed your stay and you enjoyed your breakfast. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Barbara D | Sat 28th Aug 2021 | 2 years ago
We stayed enroute to the ferry port.It was a great location, very helpful staff, and the accommodation was excellent.
Response
Dear Thomas,Thank you for your positive review we look forward to welcome you back to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Thomas E | Sat 28th Aug 2021 | 2 years ago
can't recommend the Grosvenor enough - for someone who normally stays at group hotels, this is excellent value for money. Only issue, if you arrive late getting a parking space, can be problematic.
Response
Dear Roger,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Roger E | Fri 27th Aug 2021 | 2 years ago
Very clean and comfortable room. Good breakfast and very friendly staff.Easy walk up to the Hoe with lovely views across the bay.
Reviewer: Sylvia W | Fri 27th Aug 2021 | 2 years ago
Had a very enjoyable stay at the Grosvenor. Ideal location to accessThe Hoe and Barbican areas in Plymouth.Staff were very friendly and helpful.Room was clean and comfortable.Will certaintly return
Reviewer: Rachel A | Fri 27th Aug 2021 | 2 years ago
A good place to stay
Response
Dear Stephen,Thank you for your feedback and we look forward to welcome you back to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Stephen J | Thu 26th Aug 2021 | 2 years ago
The location of this hotel for the city is brilliant!We were lucky enough to have on of the rooms at the front of the hotel and that gave us a view out of the window straight over the Hoe. The room was really clean and lovely and spacious the breakfast was delicious. The staff were all brilliant and couldn’t do enough to help.On arrival the hotel was spotless it had been cleaned really well and smelt fresh.I would 100% recommended and I will be back with my family as will my friend.
Response
Dear Rebecca,Thank you for taking the time to leave your great review. We are pleased you enjoyed your stay at the Grosvenor. We have a lovely location in the centre of Plymouth close to the Hoe and Barbican. We try were possible to source our produce locally and are pleased you enjoyed your breakfast. We look forward to welcome you back to Plymouth in the near future. Best regards, The Grosvenor Team.
Reviewer: Rebecca W | Thu 26th Aug 2021 | 2 years ago
Nice elegant hotel. The room was spacious. Only the bathroom was a bit small. Very friendly staff even in the restaurant therewere nice friendly waitreses. Also some very sexy looking female staff that was a good pleasurable sight. Keep up the good work.
Response
Dear Syed,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Syed N | Thu 26th Aug 2021 | 2 years ago
Immaculately clean and presented. Staff friendly and helpful. Quality of bedrooms and dining areaEqually impressively.
Response
Dear William,Thank you for your positive review. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: William B | Wed 25th Aug 2021 | 2 years ago
The staff at The Grosvenor could not be more welcoming, friendly or helpful. The rooms are very comfortable and kept spotlessly clean. Toiletries and towels are provided, as are tea and coffee making facilities. There is plenty of storage space, and Freeview televisions in the rooms.The buffet breakfast has plenty of choice, including cooked options.There is a well-stocked bar with plenty of lounge seating. Luggage can be looked after before check-in and after check-out. The Grosvenor is very close to the Hoe, with the Barbican a short walk away, so well situated for tourist purposes. We are already looking forward to our next visit.
Response
Dear Stuart,Thank you for your great review. We are so pleased you enjoyed your stay and that the Grosvenor was able to tick all the box for your stay in Plymouth. We look forward to welcome you back to the Grosvenor for your next visit. Best regards, The Grosvenor Team.
Reviewer: Stuart F | Tue 24th Aug 2021 | 2 years ago
Excellent as always. Our 8th visit no complaints whatsoever. Thank you.
Response
Dear Graham,Thank you for your feedback. It was great to see you again and we look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Graham E | Mon 23rd Aug 2021 | 2 years ago
Great location, easy walk to Hoe, Barbican & City Centre. Helpful staff, very clean, comfortable & quiet room. Would definitely stay here again.
Response
Dear Steve,Thank you for your feedback. We are so pleased you enjoyed your stay with us at the Grosvenor and yes what a location. We look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Steve W | Mon 23rd Aug 2021 | 2 years ago
The Hotel was lovely very clean and comfortableand the staff were amazingMade you feel like they knew you always ready for a chatI only booked a single room for three nightsbut the roomwas very big compared to other places i have stayedThe bar area was a bit small but in one respect that was good because the other residents got to know you and that was niceCan not fault this place well done to you allAnd thanks for a lovely stay
Response
Dear Rodney,Thank you for your feedback. We will pass on your positive comments to the Grosvenor Team and we look forward to your return visit to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Rodney R | Sun 22nd Aug 2021 | 2 years ago
Nice welcoming staff, lovely decorated lounges with bar area, room good but noisy at times due to other rooms but mainly due to their water pipes, breakfast mixeed but satisfactory, Hotel can provide Council parking tickets for local on street parking as onsite is very very limited. Would i stay there again - Yes
Response
Dear Richard,Thank you for your feedback. We are looking into options with regards to the noisy pipes. We hasson your comments to the Grosvenor Team and look forward to your return visit to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Richard W | Sun 22nd Aug 2021 | 2 years ago
Excellent stay,our 8th visit always great. Breakfast plentiful. Room very tidy and neat. Staff extremely helpful and friendly.
Response
Dear Graham,Thank you for your great review. We are so pleased you enjoyed your stay with us again and look forward to your return visit to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Graham E | Sun 22nd Aug 2021 | 2 years ago
Wow! The services from when I arrived to when I left, it was top class! I would highly recommend anyone to stay at this class hotel - it should really be a 5*. Thank you and keep up the good work. Friendly staff and beautiful building/rooms.
Response
Dear Mark,Thank you for your positive review. We are so pleased you enjoyed your stay with us at the Grosvenor we have passed on your great feedback to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Mark C | Sun 22nd Aug 2021 | 2 years ago
Very happy with my stay.Clean and bright.Decent size rooms.Very pretty and helpful receptionist.Breakfast was nice.
Response
Dear Paul,Thank you for your feedback we are so pleased you enjoyed your stay and look forward to seeing you again when you visit Plymouth next. Best regards, The Grosvenor Team.
Reviewer: Paul C | Sun 22nd Aug 2021 | 2 years ago
The hotel was very pleasant and welcoming, the room was comfortable and clean.Overall wonderful stay and would stay again in the future.
Response
Dear John,Thank you for your feedback. We are pleased you enjoyed your stay and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: John O | Sun 22nd Aug 2021 | 2 years ago
Fourth stay at this lovely hotel but this time I was with my daughter,granddaughter grandson and great grandson, great neice, sister-in-law and partners.In total there were eleven of us spread over six rooms and we all had a great time.I expect the bar takings have gone down since we left. A special message to the young lady on reception expecting in October, good luck from all of us. See you next year. Michael
Response
Dear Michael,Thank you for your great review. We were so pleased that you stayed with your wonderful family again at the Grosvenor and we have passed your message on to Katie. Looking forward to your return visit next year. Best regards, The Grosvenor Team.
Reviewer: Michael B | Sat 21st Aug 2021 | 2 years ago
We have stayed many times and have always enjoyed our stay. Staff are friendly & helpful,rooms are large and clean. Breakfast excellent.
Response
Dear Shelley,Thank you for your kind feedback. We will pass on your comments to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Shelley S | Sat 21st Aug 2021 | 2 years ago
Everything was just fine. Clean room, nice bar, great proximity to the Hoe. Recommended.
Response
Dear Paul,Thank you for your feedback.We re so pleased you enjoyed your stay at the Grosvenor, Plymouth and look forward to your return visit. Best regards, The Grosvenor Team.
Reviewer: Paul B | Sat 21st Aug 2021 | 2 years ago
Stayed for 1 night to see the fireworks room was ok could have been cleaner table very dusty bathroom floor was filthy. Very noisy at night from bar area which we could hear in our room even with earplugs but that was due to a very loud guest other than that breakfast was good great choice but noticed not many of the staff or guests adhered to the masks rule because it isn't compulsory now so not a lot you can do. The hotel served its purpose.
Response
Dear Ann,Thank you for your feedback. We have addressed the issues you have outlined and will make sure this is ongoing. We hope that if you are in Plymouth again we will welcome you back to the Grosvenor.Best regards,The Grosvenor Team.
Reviewer: Ann R | Fri 20th Aug 2021 | 2 years ago
Good large, clean room. Very friendly and helpful staff. Excellent breakfast. Parking can be an issue but managed to park round the back of the hotel 2 out of 3 times. Street parking is available. Ideally positioned for Plymouth hoe and the barbican and not far from the city centre. Would highly recommend this hotel.
Response
Dear Ian,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and you found the location in the heart of Plymouth to your liking. We will pass on your comments to the Grosvenor Team and look forward to your return visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Ian J | Thu 19th Aug 2021 | 2 years ago
The staff were pleasant and very helpful. I had a mobilityproblem and my case was taken up the stairs. Have stayed at the Hotel several times and has always been excellent. Manythanks.
Response
Dear Mr Hearn,Thank you for your review. It was a pleasure to welcome you back to the Grosvenor again and we are so pleased you enjoyed your stay. We will pass on your feedback to the Grosvenor Team.Best regards, The Grosvenor Team.
Reviewer: Mr H | Thu 19th Aug 2021 | 2 years ago
Nice hotel, great location. Ideal for walking in to city or on the hoe.Staff all very helpful and friendly.
Response
Dear Mike,Thank you for your comments. We do have a great location which is one of the reasons we have so many regular returning guests. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mike K | Thu 19th Aug 2021 | 2 years ago
Staff extremely helpful and friendly.Rooms were very clean and spacious.Breakfast was cooked to order and hot. Hotel situated in a lovely place and close to Plymouth Hoe.Will definitely stay here again.
Response
Dear Lisa,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor, Plymouth and yes we have a great location to all the amenities that the Ocean city has to offer. We look forward to welcome back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Lisa W | Tue 17th Aug 2021 | 2 years ago
Always use the Grosvenor when visiting Plymouth either with my husband or alone visiting work colleagues for a night out. The staff are always pleasant and helpful, the rooms clean and tidy, excellent score definitely.
Response
Dear Gillian,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay agiain at the Grosvenor. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Gillian B | Mon 16th Aug 2021 | 2 years ago
All good
Response
Dear Beatrice,Thank you for your feedback. We look forward to welcome you back to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Beatrice D | Sun 15th Aug 2021 | 2 years ago
The welcome at the Grosvenor Hotel was very friendly, nothing was too much trouble fir the young lady in reception who showed me to a car parking spot and gave us a very helpful guide of places to visit which were suited to our needs exactly.The room was pleasant and clean and the beds were comfortable and all amenities included.Breakfast was very good and again the staff were pleasant.Would definitely stay here again.
Response
Dear Clare,Thank you for taking the time to leave a positive review. We will pass on your comments to the Grosvenor Team. We try were possible to source our produce for breakfast locally and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Clare T | Sat 14th Aug 2021 | 2 years ago
Really amazing room- exceptfor a damp smell, but when spoke to staff, they got dehumidifies quickly to try to solve problem. Great location, wish there were more car spaces in car park. Staff were lovely, food great. Would definitely recommend.
Response
Dear Andrea,Thank you for your feedback. We have addressed the issue you highlighted. We are so lucky with our location to all the popular amenities that Plymouth has to offer and we look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Andrea S | Sat 14th Aug 2021 | 2 years ago
My wife and I had a lovely overnight stay.The receptionist Alana was lovely and put us in the FourPoster bedroom which was kind of herWe had a lovely breakfast and well looked after in the dining room.Will stay again next time we come to Plymouth.
Response
Dear Paul,Thank you for your feedback. We have passed your comments onto Alana and the Grosvenor Team.We a glad you enjoyed your breakfast which we try to source were possible locally and we look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Paul C | Sat 14th Aug 2021 | 2 years ago
I stayed for 1 night and found it to be a lovely location. The hotel was clean, and the staff were friendly. A comfy bed and the breakfast was really tasty and plenty of it. All in, a very good value hotel.
Response
Dear Philip,Thank you for taking the time to leave your review. We are pleased you enjoyed your stay and found the hotel met your expectations we look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Philip M | Thu 12th Aug 2021 | 2 years ago
We both enjoyed our stay at the Grosvenor. Room was clean and spacious. Good breakfast provided and facilities. Ideal situated for the Hoe, Barbican and town centre.We would definitely recommend the Grosvenor Hotel.
Response
Dear James,Thank you for your feedback. We are lucky to have such a great location to the Hoe and Barbican and that you enjoyed your breakfast and stay with us. We look forward to your next visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: James J | Thu 12th Aug 2021 | 2 years ago
We stayed at the Grosvenor for a week. The room was clean and spacious, the staff were very friendly and helpful. A really lovely place that helped to make our holiday a fantastic one - thank you to everyone at the Grosvenor!
Response
Dear Keith,Thank you for your positive feedback. We will pass on your great comments to the Grosvenor Team and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Keith T | Thu 12th Aug 2021 | 2 years ago
Great location, 30 seconds walk to the Hoe, 7-10 minutes walk to town and about 10 minutes to the Barbican. From booking the room the staff were really friendly and helpful, couldn't fault them at all. The room was perfect for us, clean & great shower. When we go away and stay in a hotel, the breakfast is a big one for us and it was brilliant. Whatever cooked option you requested and unlimited continental. Would recommended this hotel without a doubt and would definitely come back.
Reviewer: Joanna V | Wed 11th Aug 2021 | 2 years ago
I FOUND STAYING AT THE GROSVENORHOTEL VERY PLEASANT.THE STAFF WERE VERYFRIENDLYAND HELPFULL .BREAKFASTCOOKED TO ORDERAND WELL PRESENTED .MY ROOM CLEAN AND COMFORTABLEWITH EXELLENT SHOWER,i felt at ease and comfortableand will always book this hotelwhen visitingPlymouth
Response
Dear Mrs Rawlings,Thank you for your great feedback. We are so pleased you enjoyed your stay with us at the Grosvenor. We try were possible to source our breakfast produce locally. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mrs R | Sun 8th Aug 2021 | 2 years ago
Hotel staff were extremely helpful throughout my stay, could not fault the quality of service. Excellent location in the heart of Plymouth with all major attractions nearby. Would definitely come again!
Response
Dear Tarandeep,Thank you for your feedback. We will pass on your positive comments to the Grosvenor Team and we look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tarandeep R | Sun 8th Aug 2021 | 2 years ago
The Grosvenor situated on the Hoe first impression was are we still in the UK!Beautiful looking building well maintained with friendly staff, our room was clean and spacious.Only downside was the limited parking considering the amount of rooms fortunately for us this wasn't a great issue.Plenty of choice for breakfast which was well prepared.
Response
Dear Paul,Thank you for your positive review. We are so pleased you enjoyed your stay with us at the Grosvenor and that you enjoyed your breakfast. We look forward to your return visit to Plymouth. Best regards,The Grosvenor Team.
Reviewer: Paul H | Sun 8th Aug 2021 | 2 years ago
I emailed ahead because I had a lung issue and couldn't do many stairs, I asked for a lower floor, the hotel kindly looked after me. The hotel is spotless,my room was up to great standard.the staff are amazing and the breakfast is top notch. Loved my stay here and will be returning in December. Thank you so much for looking after me and making my stay at your hotel a wonderful experience.
Response
Dear Roseann,Thank you for your great review. We are so pleased you enjoyed your stay at the Grosvenor. We will pass on your feedback to the Grosvenor Team and we look forward to your next visit in December.Best regards,The Grosvenor Team.
Reviewer: Roseann P | Sat 7th Aug 2021 | 2 years ago
I stayed at the Grosvenor Hotel for one night and I had a very positive experience.The Staff were very helpful, the Breakfast staff were efficient and pleasant, and the Breakfast was hot and delicious.The hotel is situated in a convenient location, a walk from the Barbican and Plymouth Hoe.The room was clean, quiet and had access to WYFI.I would definitely put the Grosvenor on the top of my list when I am travelling to Plymouth again.
Response
Dear Joseph,Thank you for taking the time to leave the Grosvenor such a positive review. We a so happy you enjoyed your stay with us. We will pass on your feedback to the Grosvenor Team and we look forward to welcome back to the Grosvenor, Plymouth.Best regards,The Grosvenor Team.
Reviewer: Joseph W | Wed 4th Aug 2021 | 2 years ago
Very clean rooms, good breakfast and helpful staff.Would definitely stay here again
Response
Dear Pauline,Thank you for your great feedback. We are so pleased you enjoyed your stay with us and we will pass on your positive feedback to the Grosvenor Team. We look forward to your next visit to Plymouth.Best regards,The Grosvenor Team.
Reviewer: Pauline H | Mon 2nd Aug 2021 | 2 years ago
Absoluteley spotless and professionaly run . Someone has spent a lot of time during covid closure making this hotel look new . Great location and great breakfast . 10 out of 10
Response
Dear Stephen,Thank you for your positive review. We have a great location close to the Hoe and Barbican we are pleased you enjoyed your breakfast we try to source our produce locally were possible. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Stephen M | Mon 2nd Aug 2021 | 2 years ago
Very helpful staff, great location, nice hotel
Reviewer: Marta S | Mon 2nd Aug 2021 | 2 years ago
We loved the hotel from the minute we walked in. We stayed in the Grand room (number 11). Loads of space and the bathroom was huge with a stand alone bath and power shower. The hotel staff were absolutely brilliant and couldn’t do enough for us and the breakfast was amazing. We will definitely return next time we visit Plymouth and we can’t recommend The Grosvenor enough. Loved it!
Reviewer: Peter R | Sun 1st Aug 2021 | 2 years ago
We really enjoyed our 4 day stay at The Grosvenor Hotel, Plymouth. We will certainly choose this hotel whenever we are next in Plymouth
Reviewer: Geoffrey L | Sat 31st Jul 2021 | 2 years ago
Had a great 4 night stay at thegrosvenorbrilliantly clean superb system for serving breakfast which was always hot and fresh great location thanks
Reviewer: Ian C | Thu 29th Jul 2021 | 2 years ago
Everything was great.All the staff were helpful and polite.The room was comfortable and very clean.Breakfast was very good.The only drawback was the lack of parking nearby as my husband is registered disabled, so it meant a bit of a hike, but we understand the problems faced in Cities.
Reviewer: Veronica J | Thu 29th Jul 2021 | 2 years ago
The Grosvenor hotel is absolutely fantastic. It’s in excellent location close to the Plymouth hoe. The staffs are amazing, very helpful and provided a superb service. The room was very clean and neat. We loved staying there and hopefully will be back.
Response
Dear Sahida,Thank you for your review and we will pass on your feedback to the Grosvenor Team. We are pleased you enjoyed your stay and look forward to your next visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sahida C | Tue 27th Jul 2021 | 2 years ago
Nice hotel. Friendly helpful staff. Breakfast was great
Response
Dear Steven,Thank you for your kind feedback. We are pleased you enjoyed your stay at the Grosvenor and that you enjoyed your breakfast. We look forward to your next visit to The Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Steven D | Mon 26th Jul 2021 | 2 years ago
This hotel is in a lovely location just minutes from the Hoe. The rooms aren't exceptionally modern but are spotlessly clean. The breakfast is plentiful and currently cooked on a pre ordered basis. The staff are extremely friendly and helpful.
Response
Dear Jackie,Thank you for your positive review. We are exceptional lucky to have such a great location in Plymouth your feedback has been passed on to the Grosvenor Team. We look forward to your return visit to Plymouth and to you staying with us at the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Jackie P | Mon 26th Jul 2021 | 2 years ago
I stayed for two nights, the hotel is comfey and clean - absolutely no complaints!Breakfast was good, staff were lovely and the free parking was a bonus!Great stay, thank you very mich!
Response
Dear Shelley,Thank you for your great feedback. We are pleased you enjoyed your stay at the Grosvenor your comments have been passed on to Grosvenor Team. We look forward to welcome you back to Plymouth in the future. Best regards, The Grosvenor Team.
Reviewer: Shelley B | Sun 25th Jul 2021 | 2 years ago
Great reception. Car parked at the back in the carpark. Very well organised with covid in mind, very friendly
Response
Dear Denise,Thank you for your feedback. We are happy you enjoyed your stay with us at the Grosvenor and will pass on your comments to the Grosvenor Team. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Denise B | Sun 25th Jul 2021 | 2 years ago
Really nice friendly staff, clean comfy room and conveniently right by the Hoe.
Response
Dear Brenda,Thank you for your comments. We are lucky to have such a great location to the Hoe. We will pass on your feedback to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Brenda E | Sat 24th Jul 2021 | 2 years ago
Really nice clean comfortable room, staff very attentive.
Response
Dear Carolyn,Thank you for your kind comments which we have passed onto the Grosvenor Team. We look forward to welcome you back to Plymouth. Best regards, Trhe Grosvenor Team.
Reviewer: Carolyn E | Sat 24th Jul 2021 | 2 years ago
Nice stay again but room very hot due to weather. No air conditioning and couldn't see a fan.
Response
Dear David,Thank you for your feedback. We are pleased you enjoyed your stay. We have addressed the fan issue and we look forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: David P | Fri 23rd Jul 2021 | 2 years ago
Very nice comfortable stay with very helpful staff
Response
Dear James,Thank you for your feedback. It was great you enjoyed your stay at the Grosvenor and we look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: James G | Thu 22nd Jul 2021 | 2 years ago
Friendly helpful staff who could not do to make our stay pleasant. Breakfast lovely. Our room was clean comfortable. For the most part we managed to park at the back of the hotel parking(limited Spaces) parking is tight in the street and surround street. Enjoyable stay we will definitely be back!
Response
Dear Alison,Thank you for your feedback. We are so pleased you enjoyed your stay at the Grosvenor and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Alison C | Tue 20th Jul 2021 | 2 years ago
I am sure you were as Covid safe as anywhere but disappointing. The room was dusty and the bathroom dirty.The Early receptionist was helpful and polite.Breakfast was awful noisy like a cattle market, service was unorganised and the under ground room over populated for normal times. Lack of tea pots and burnt toast.Did not make it the celebration it was meant to beCheck out was embarrassing.
Response
Dear Lea,Thank you for your feedback. We will look into your comments and see what improvements we can make. We hope you will visit us again when you visit Plymouth. Best regards, The Grosvenor Team.
Reviewer: Lea C | Tue 20th Jul 2021 | 2 years ago
Clean hotel, with very comfortable rooms. Very friendly and helpful staff, and a great breakfast.Fantastic location.
Response
Dear Hugh,Thank you for your review. We are so glad you enjoyed your stay at the Grosvenor and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Hugh R | Mon 19th Jul 2021 | 2 years ago
Here for sons wedding - hotel staff very friendly and very helpful. A very pleasant stay. Thank you
Response
Dear Gething,Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mr G | Mon 19th Jul 2021 | 2 years ago
Staff were kind and attentive but the hotel needs updating and is not value for money. The breakfast room is an awful way to start the day.
Response
Dear Samantha,Thank you for your feedback. We have taken your comments on board and will look at different options to add value to the hotels presentation. We look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Samantha F | Sun 18th Jul 2021 | 2 years ago
We had a really great mid-week break at the Grosvenor. The room was beautifully clean and the linen was changed almost every day. The Covid restrictions were handled carefully and sensitively and all the staff were friendly, welcoming and helpful. The breakfast was terrific and we would definitely stay there again.Thank you to everyone
Response
Dear Marion,Thank you for your great review. We really pleased that you enjoyed your stay at the Grosvenor. We will pass on you feedback to the Grosvenor Team and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Marion F | Sun 18th Jul 2021 | 2 years ago
Lovely stay,as always,very helpful,friendly staff
Response
Dear Susan,Thank you for your feedback. We happy you had a great stay again and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Susan D | Sat 17th Jul 2021 | 2 years ago
Great location. Breakfast system in place due to COVID a bit chaotic and not working very well.
Response
Dear Karen,Thank you for your feedback. We are continually looking at the best way to improve service to our guests and take your comments on board. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Karen J | Thu 15th Jul 2021 | 2 years ago
We were made very welcome during our stay at the Grosvenor and fully informed of everything we should need during our stay.The room,albeit at the top of the building (channeled my inner Edmund Hillary)was large,clean and stocked with all the usual things you would expect from a B&B although no fridge (could be a problem for some).The bathroom was massive, clean and tidy.The public areas were clean and tidy and it was quite nice to sit and enjoy a pint in the public lounge.Breakfast was fine and tasty although the service was a bit disjointed (covid regs and new staff)all in all we enjoyed our stay here and would definitely recommend and return.
Response
Dear Robert,Thank you for your feedback. We are so pleased you enjoyed your stay with us at the Grosvenor. We are always looking at ways to improve service to our guests. We look forward to welcome you back to the Grosvenor when you are next in Plymouth. Best regards, The Grosvenor Team.
Reviewer: Robert O | Wed 14th Jul 2021 | 2 years ago
The location of the hotel is great - right by the hoe and a short walk to the Barbican. Overall the stay was ok a nice welcome, clean room, comfy bed etc. There were only a couple of things which made it ok rather than good. Really noisy pipes which made sleeping for my husband an issue and the breakfast the next day was really loud we couldn’t enjoy it. I think that this was because of the hard surfaces so everything echoes. Tables were a little too close together (3 across the backwall) so that felt a little uncomfortable but others may find it fine.
Response
Dear Mandy,Thank you for your review. We are lucky to have such a great location and are pleased you enjoyed your stay with us. We will look into the maintenance issue you highlighted. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mandy R | Wed 14th Jul 2021 | 2 years ago
Nice and clean great location
Response
Dear Robert,Thank you for your comments. We will pass on your feedback to the Grosvenor Team and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Robert T | Tue 13th Jul 2021 | 2 years ago
Our stay with you was fab.Our first stay in Plymouth and could not have pick a better hotel for friendly staff and our rooms etc were clean and pleasent.Will stay again and will recommend to family and friends.
Response
Dear Sandra,Thank you for your review. We are so happy you enjoyed stay with us and our Grosvenor Team met your expectations. We look forward to your next visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sandra K | Mon 12th Jul 2021 | 2 years ago
Very clean hotel and friendly helpful staff.RoomComfortable with clean well kept bathroom:Reception staff helpful and informative a pleasure to check in . Breakfast excellent and good selection served byhelpful hard working staff.Will definitely be staying here again .
Response
Dear Tony,Thank you for your great review. We will pass on your super feedback to the Grosvenor Team and we look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tony C | Sun 11th Jul 2021 | 2 years ago
Although there is only a small car park at the rest of the hotel the staff could not have been more helpful in arranging a permit.The room was good and the breakfast out of this world.All the staff members that we met were all very professional and courteous.
Response
Dear Mark,Thank you for your great review. We are so pleased you enjoyed your stay at the Grosvenor.We try were possible to source our produce locally. We will pass on your positive comments to the Grosvenor Team and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: MARK S | Sun 11th Jul 2021 | 2 years ago
We stayed teo nights and had a room upgrade.A bit disappointed with the size of the room however it was very comfortable and clean although the furniture was very dated.Breakfast time had to be booked the night before as well as your choice of food which wasn't a problem.The food was served at the table and very nicely cooked.The staff were all extrememly polite, friendly and helpful.All necessary precautions regarding covid were adhered to, with plenty of hand sanitiser about the hotel.
Response
Dear Paul,Thank you for your feedback. We are so glad you enjoyed your stay with us and we will pass on your positive comments to the Grosvenor Team. We look forward to your return visit to Plymouth.Best regards, The Grosvenor Team.
Reviewer: Whitlock P | Sat 10th Jul 2021 | 2 years ago
Staff were friendly and welcoming. This break was just what I needed.
Response
Dear Kate,Thank you for your feedback. We will pass on your kind comments to the Grosvenor Team and look forward to your return visit to Plymouth. Best Regards, The Grosvenor Team.
Reviewer: Kate S | Sat 10th Jul 2021 | 2 years ago
The room was clean and comfortable, reception/ bar staff very welcoming and friendly. Breakfast hot and tasty. Location great.Still dealing well with the CoVID situation.One happy customer :)
Response
Dear Graham,Thank you for your great feedback. We are pleased you enjoyed your stay at the Grosvenor and you enjoyed your breakfast. We have a great location with easy access to the town centre, and the Hoe. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Graham B | Mon 5th Jul 2021 | 2 years ago
This was my 2nd stay at the hotel great location from the hoe . Great booking in / covid procedures. Helpful staff. Nice decor , rooms had what I needed ( lots of stairs but not an issue for me ) small car park at rear or on street parking with a cheap permit bought from hotel . Good choice of breakfast .would recommend and would return
Response
Dear Lynne,Thank you for your positive review. We will pass on your feedback to the Grosvenor Team and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Lynne E | Mon 5th Jul 2021 | 2 years ago
A very pleasant stay, clean, comfortable bedroom. The staff were very friendly and helpful. Would definitely stay there again
Response
Dear Caroline,Thank you for your review. We are pleased you enjoyed your stay at the Grosvenor and we look forward to welcome you back to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Caroline G | Mon 5th Jul 2021 | 2 years ago
Having stayed at this hotel twice before it was still as expected ,clean room and very good breakfast would recommend the Grosvenor if staying in Plymouth
Response
Dear John,Thank you for your feedback. We will pass on your comments to the Grosvenor Team and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: John H | Sun 4th Jul 2021 | 2 years ago
Clean comfy room girl on front desk very helpful but didn’t sleep well could hear people in hotel all night snd especially outside
Reviewer: Ian K | Sun 4th Jul 2021 | 2 years ago
I always stay at the grosvener when in Plymouth.Great hotel great staff.
Response
Dear Dominic,Thank you for your comments. It is always a pleasure for us that you stay at the Grosvenor. We look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Dominic F | Sun 4th Jul 2021 | 2 years ago
Ideally situated, only one or two minutes walk from the Hoe, and close to the city centre.Clean, comfortable room. Iron and ironing board provided.Staff helpful and friendly.Good breakfastHotel car park fairly small but plenty of on street spaces, £2 per night, or £5 for a daily pass.I look forward to staying at the Grosvenor again.
Response
Dear Sue,Thank you for your great review. We are pleased you enjoyed your stay with us at the Grosvenor. We are lucky to have such a great location to the Hoe, Barbican and city centre. We will pass on your comments to the Grosvenor Team and we look forward to your return visit to Plymouth and to you staying at the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Sue C | Thu 1st Jul 2021 | 2 years ago
Excellent breakfast.Comfortable room.Thoughtful COVID safety procedures.Friendly staff.
Response
Dear Brian,Thank you for your feedback. We are happy you enjoyed your stay at the Grosvenor and look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Mr. P | Wed 30th Jun 2021 | 2 years ago
The hotel is in a great location for the Hoe. It was clean and the staff were friendly. The room was basic. The breakfast was limited. On the website they say locally sourced ingredients- I do not think so! I asked for gluten free options when I booked and it said yes, but once I'd booked I got a separate reply saying that was not available! Sorry but hotels MUST cater for all diets these days.....
Response
Dear Andrea,Thank you for your feedback. We are lucky having such a great location to the Hoe and Barbican. We will be offering wider dietary options and certainly agree with your comments that this needs to happen. We look forward to welcome you back to Plymouth and please call the Grosvenor direct.Best regards, The Grosvenor Team
Reviewer: Andrea H | Mon 28th Jun 2021 | 2 years ago
Hotel staff were really friendly. It was clean and adequate, room a little tired and musty smelling. The main problem we both experienced was the room was far too warm. I'd dread to think what it'd be like in a heatwave. So we didn't sleep well.
Response
Dear Rebecca,Thank you for your feedback. We will pass your comments onto the Grosvenor Team. We do have fans that can be requested from hotel reception. We look forward to your return visit to Plymouthand to you staying with us at the Grosvenor. Best regards, The Grosvenor Team.
Reviewer: Rebecca M | Mon 28th Jun 2021 | 2 years ago
Everything was great except the mattress was way too soft (room34) otherwise brilliant as usual
Response
Dear Eddie,Thank you for your feedback. We will take a look at the mattress in room 34. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Eddie G | Mon 28th Jun 2021 | 2 years ago
We stay for 2 night . Very good stay . Good breakfast .friendly and helpful staff
Response
Dear Martin,Thank you for your comments. We will pass on your feedback to the Grosvenor Team and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Martin G | Sun 27th Jun 2021 | 2 years ago
Really nice and friendly although no hot food available except breakfast and car park small so had to use on street parking
Response
Dear Brian,Thank you for your feedback. We look forward to welcome you back to the Grosvenor, Plymouth.Best regards, The Grosvenor Team.
Reviewer: Brian T | Sun 27th Jun 2021 | 2 years ago
We had an great time the hotel was perfect nothing was to much trouble staff go above and beyond to help
Response
Dear Diane,Thank you for your comments. We are pleased you enjoyed your stay at the Grosvenor and will pass on your feedback to the Grosvenor Team. We look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Diane W | Sun 27th Jun 2021 | 2 years ago
Lovely old building near the Hie and seafront. Very clean and organised to be Covid secure.Proper coffee and fresh bread from Jackas bakery would have made it a 5 star rating!
Response
Dear Sarah,Thank you for your feedback. We are happy you enjoyed your stay at the Grosvenor, yes we have a great location and we look forward to welcome you back to the Grosvenor, Plymouth. Best regards,The Grosvenor Team.
Reviewer: Sarah D | Sun 27th Jun 2021 | 2 years ago
My wife and I had a very comfortable stay. Lovely staff and hotel just right.
Response
Dear Chris,Thank you for your comments. We are happy you enjoyed your stay at the Grosvenor and look forward to your return to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Tomlinson C | Sun 27th Jun 2021 | 2 years ago
This hotel was a lovely find, couldn't fault its location, staff are welcoming and helpful, the breakfast staff work really hard. The hotel has a high standard of cleaning and is covid compliant. Ideal for a break, I will definitely return.
Response
Dear Diane,Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor, yes we have a great location and we look forward to your return visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Diane S | Sun 27th Jun 2021 | 2 years ago
From my arrival to the end of my three day visit everything was perfect. Free parking( how unusual is that) the room was clean,light,spacious and the bathroom was immaculate. WiFi was free and excellent.All the staff on reception,house keeping and serving breakfast couldn’t of been more polite and helpful nothing was too much trouble for them.Breakfast was superb.I had both traditional and continental and was spoilt for choice.Was down on business this time but will definitely return for pleasure in the future.
Response
Dear Jason,Thank you for your great review. We are very pleased you enjoyed your stay at the Grosvenor and will pass on your lovely comments to the great team at the Grosvenor. We try to source as much of the breakfast produce as possible locally and look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Jason C | Fri 25th Jun 2021 | 2 years ago
Good hotel with decent room and facilities but such a shame it is let down by breakfast experience. Breakfast room cold and stark in the basement and coffee from a klix type machine is awful. Would improve the whole experience by relocating breakfast to the lovely rooms on the ground floor and having instant coffee.Parking was easy and was fully explained by the staff. All staff we met were lovely and very helpful. ????
Response
Dear Sue,Thank you for your feedback. We are looking at new ideas for the breakfast room and will also look into our coffee offering. We will pass on your kind comments to the Grosvenor Team and look forward to your next visit to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Sue T | Fri 25th Jun 2021 | 2 years ago
Very comfortable overnight stay in a good location with pleasant staff.The hotel was spotlessly clean and included an excellent breakfast with good selection.It might be worth noting that our rooms were on the 4th floor in an area with no lift which could be challenging for some guests.I never thought about this when booking but my 85 year old father managed for one night!
Response
Dear Anne,Thank you for your positive review. We are pleased you enjoyed your stay at the Grosvenor. We try were possible to source our breakfast produce locally and will pass on your comments to the Grosvenor Team. When you visit Plymouth next please call the Grosvenor direct so we can ensure that a lower floor room is available for you. Looking forward to welcome you back to the Grosvenor, Plymouth. Best regards, The Grosvenor Team
Reviewer: Anne C | Mon 21st Jun 2021 | 2 years ago
lovely hotel, lovely food room was very clean staff was very helpful
Response
Dear Rodney, Thank you for your feedback.We will pass on your positive comments to the Grosvenor Team and we look forward to welcome you back to Plymouth when you next visit.Best regards, The Grosvenor Team.
Reviewer: Rodney W | Mon 21st Jun 2021 | 2 years ago
The rooms were spacious and comfortable.The shower was not very powerful in my room, maybe because it was on the very top floor. My colleagues said their showers were very good.The staff were very helpful.It was a pleasant stay.
Response
Dear Natasha, Thank you for your positive feedback. We are looking into the shower pressure issue on the top floors. We look forward to your next visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Natasha B | Mon 21st Jun 2021 | 2 years ago
Staff were very courteous and helpful rooms clean food good
Response
Dear Keith, Thank you for your kind comments. We will pass on your feedback too the Grosvenor Team and look forward to your return visit. Best regards, The Grosvenor Team
Reviewer: Keith W | Sun 20th Jun 2021 | 2 years ago
Lovely clean and spacious room,very bright and modern
Response
Dear Deborah, Thank you for your comments. We look forward to your return to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Deborah C | Sun 20th Jun 2021 | 2 years ago
Nice hotel very clean great breakfast rooms simple thanks
Response
Dear Derek, Thank you for your feedback. We are pleased you enjoyed your stay at the Grosvenor and look forward to your return to Plymouth. Best regards, The Grosvenor Team.
Reviewer: Derek A | Sat 19th Jun 2021 | 2 years ago
Well situated Hotel. Attentive staff. Very clean throughout. Breakfast service was extremely good.I will certainly return!
Response
Dear Anne,Thank you for your review. We will pass on your kind comments to the Grosvenor Team and we look forward to your return visit to the Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Anne P | Sat 19th Jun 2021 | 2 years ago
Would definitely recommend others to stay lovely location very friendly staff and clean and lovely room. thank you for making it a great time!
Response
Dear Michael,Thank you for your great review. We are very fortunate to have such a great location. We will pass on your comments to the Grosvenor Team and we look forward to your return visit to Grosvenor Plymouth. Best regards, The Grosvenor Team.
Reviewer: Michael M | Wed 16th Jun 2021 | 2 years ago
I had lost my car key and I was travelling alone. A friend from London booked a room for me over the telephone after explaining the situation I was in. They were really nice and understood my problem. I will go there again.Thank you to all the staff
Response
Dear Julian,Thank you for your feedback. We have a great team at the Grosvenor and strive to go the extra mile. We will pass on your comments to the Grosvenor Team. We look forward to your next visit.Best regardsThe Grosvenor Team
Reviewer: Julian K | Wed 16th Jun 2021 | 2 years ago
Excellent room, friendly staff, good breakfast.Good value for money.
Response
Dear Peter,Thank you for your great review. We are pleased you enjoyed your stay with us and we look forward to your return visit. Best regards, The Grosvenor Team
Reviewer: Peter R | Sat 12th Jun 2021 | 2 years ago
We found the hotel to be most welcoming. The staff were very helpful. The room was wonderful, big and spacious, and with a lovely, big modern, clean bathroom.We only stayed one night but could not fault anything
Response
Dear Trudy,Thank you for your great feedback. We will pass on your comments to the Grosvenor Team. We look forward to your return visit to Grosvenor, Plymouth Best regards, The Grosvenor Team
Reviewer: Trudy G | Fri 11th Jun 2021 | 2 years ago
great place to stay , friendly , clean and inviting . Will use agian
Response
Dear Philip, Thank you for your kind review and for stay at the Grosvenor, Plymouth.We will pass your comments onto the Grosvenor Team. We look forward to your return visit.Best regardsThe Grosvenor Team
Reviewer: Philip J | Thu 10th Jun 2021 | 2 years ago
The room was nice, clean & spaciousThe breakfast was very nice.Will recommend
Response
Dear Merwyn,Thank you for your review. We are please you enjoyed your stay at the Grosvenor and look forward to your next visit. Best regards The Grosvenor Team
Reviewer: Merwyn C | Sat 5th Jun 2021 | 2 years ago
Clean, bright, modern rooms. breakfast was lovely with lots of choice. Covid friendly. Friendly and helpful staff. Will definitely stay again.
Response
Dear Cherine,Thank you for your feedback. We will pass on your positive comments to the Grosvenor Team and we look forward to your return visit to The Grosvenor, Plymouth. Best regards, The Grosvenor Team.
Reviewer: Cherine H | Sat 5th Jun 2021 | 2 years ago
Found everything to be good,and a pleasant stay. Staff very friendly and helpful.
Response
Dear StephenThank you for your feedback we are pleased that you enjoyed your stay.We look forward to your return visit to the Grosvenor.Best regardsThe Grosvenor Team
Reviewer: Stephen M | Thu 3rd Jun 2021 | 2 years ago
No issues with the hotel per se.The hot water failed on the first morning but this was resolved and was fine thereafter.Current Covid rules necessitating pre-booked fixed times for breakfast made for a minor annoyance as it removed flexibility in personal arrangements however, it was no deal breaker.
Response
Dear Philip,Thank you for your review. We have documented the outage of the electric in the area which effectedthe surrounding streets.Thank you for your understanding re breakfast timings it has helped us to keep our covid protocols flowing in a safe and orderly manner. We look forward to your return visit to Plymouth.Best regardsThe Grosvenor Team
Reviewer: Philip S | Wed 2nd Jun 2021 | 2 years ago
Stayed three nights in a single room. Room and bathroom were small but had all that was required and were clean. Just a view of a brick wall from the window, but not a problem for me. Breakfast was simple but tasty and perfectly adequate, and a welcome start to the day. Staff polite and efficient. Great location just off Plymouth Hoe. Price was fair, so I shall not hesitate to stay here again.
Response
Dear Colin,Thank you for your feedback. We count ourselves lucky to have such a great location in Plymouth.We will pass your comments on to the Grosvenor Team and we look forward to your return visit to Plymouth.Best regardsThe Grosvenor Team
Reviewer: Colin A | Wed 2nd Jun 2021 | 2 years ago
The Hotel is very clean and well run, Breakfast is particularly goodthe Staff were very helpful and friendly the location is excellent, for city and coast
Response
Dear Robert, Thank you for your great review. We are so pleased that you enjoyed your stay with us, yes we are lucky to have such a great location. We look forward to your return to Plymouth and to stay with us again. Best regards The Grosvenor Team
Reviewer: Robert G | Wed 2nd Jun 2021 | 2 years ago
We have stayed at the Grosvenor several times and have always received consistently good service.This time was during Covid but great procedures were in place.The room was spotless and breakfast team did an excellent job in catering to our needs.All staff are friendly and efficient.Thank you.We will be returning.
Response
Dear Lisa, Thank you for your fabulous review. It was a great pleasure to have you back to stay at the Grosvenor again and that you enjoyed your breakfast. We will pass your kind comments onto the Grosvenor Team. We look forward to your next visit. Best regards The Grosvenor Team
Reviewer: Lisa G | Wed 2nd Jun 2021 | 2 years ago
Friendly, helpful staff. Great room and a good breakfast.
Response
Dear John, Thank you for your review, We are glad you enjoyed your stay at the Grosvenor and look forward to your return. Best regards The Grosvenor Team
Reviewer: John B | Tue 1st Jun 2021 | 2 years ago
Good location, small, but decent room and really nice staff - would stay again
Response
Dear Chris, Thank you for your review. We will pass on your comments to the Grosvenor Team. We look forward to your return visit. Best regards The Grosvenor Team
Reviewer: Chris R | Sun 30th May 2021 | 2 years ago
Clean and friendly, close to the Hoe and the Barbican - ticked all the boxes
Response
Dear Jeff, Thank you for your kind review. We are happy you enjoyed your stay with us at the Grosvenor and look forward to your next visit when in Plymouth. Best regards, The Grosvenor Team
Reviewer: Jeff H | Thu 27th May 2021 | 2 years ago
Stayed one nightI was lucky enough to get parking at the rear of the hotel,The room was very clean and comfortable.Breakfast was excellent.The hotel is in a great location to walk into town and for Plymouth Hoe,Staff were friendly and welcoming
Response
Dear Philip, Thank you for your kind review. We will pass your positive comments to the Grosvenor Team and look forward to your return visit when you are in Plymouth next.Kindest regards The Grosvenor Team
Reviewer: Philip M | Mon 24th May 2021 | 2 years ago
The hotel, service and staff were fabulous,nothing to much trouble and perfect locationThank you
Response
Dear Glen, Thank you for your kind review. We are so pleased that you enjoyed your stay at The Grosvenor. We look forward to your return visit to PlymouthKind regards The Grosvenor Team
Reviewer: Glen H | Mon 24th May 2021 | 2 years ago
The room was functional and well presented. The en-suite offered a good shower and freshly laundered towels. Noise from adjoining rooms was apparent but insufficiently loud to disturb. Staff were helpful, courteous and professional - Iwas acknowledged as a previous guest despite the face covering!Would I book again - definitely yes!
Response
Dear Derek, Thank you for your great review. It was great to see you back at the Grosvenor we thank you for your support. We look forward to your return visit.Best regards The Grosvenor Team
Reviewer: Derek H | Mon 24th May 2021 | 2 years ago
We had a lovely stay at the Grosvenor. Staff were friendly and polite from the moment we arrived. The hotel is decorated lovely and is super clean. We had a comfortable double room and a very good sleep. Soft towels and a lovely full breakfast to finish off the stay. Will absolutely be back again!
Response
Dear Michelle, Thank you for taking the time to share your great feedback. We are really pleased that you enjoyed your stay at the Grosvenor we have passed your comments to all the Grosvenor Team and we look forward to your next visit. Best regards The Grosvenor Team
Reviewer: Michelle S | Mon 24th May 2021 | 2 years ago
Fabulous location , comfortable rooms and very accommodating staff . Will return
Response
Dear Felicity, Thank you for your kind review. We are so happy you enjoyed your stay at the Grosvenor, yes we are fortunate to have such a great location. We look forward to your return visitBest regards.The Grosvenor Team
Reviewer: Felicity B | Thu 20th May 2021 | 2 years ago
Friendly greeting, sensible hygiene precautions and a lovely room. Highly recommended.
Response
Dear Gwyn,Thank you for your excellent review. We look forward to your next visit to Plymouth and to your return to the Grosvenor. Best regards, stay safe. The Grosvenor Team.
Reviewer: Gwyn H | Mon 2nd Nov 2020 | 3 years ago
Nice, very well maintained and cleaned hotel, close to the seafront. Pleasant staff. Very good value. Excellent breakfast.
Response
Dear David,Thank you for your feedback. We\'re delighted that you felt well looked after by our team and we\'re impressed overall with your recent stay at the Grosvenor, Plymouth. We hope to welcome you back again soon. Best regards, stay safe. The Grosvenor Team
Reviewer: David S | Mon 2nd Nov 2020 | 3 years ago
The hotel was so very welcoming, the staff were so kind and happy to help with anything. Inside the hotel is modern but with lovely dated touches. We did love our stay really great.
Response
Dear Hannah,Thank you for your kind review. We will pass on your comments to our great staff and we look forward to your next visit to the Grosvenor,Plymouth. Best regards, stay safe. The Grosvenor Team.
Reviewer: Hannah S | Fri 30th Oct 2020 | 3 years ago
Stayed for one night. The room was very nice and clean, the bed was comfortable.
Response
Dear Alexander,Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next visit to Plymouth. Best regards, stay safe. The Grosvenor Team.
Reviewer: Alexander S | Fri 30th Oct 2020 | 3 years ago
As per the title.. Very good in the current CV19 world... It’s just a shame the little home touches are missing.. The chance to sit in the foyer with a coffee or glass or wine, a book case to pursue in the lounge etc, I’m sure it will all return in time. Great reception staff!
Response
Dear Ed,Thank you for your feedback. We have worked hard to ensure that our guests and staff are safe in these testing times. We are looking at options to add some home touches and appreciate your comments. We will pass your kind words to the staff. Best regards, stay safe. The Grosvenor Team
Reviewer: Ed L | Thu 29th Oct 2020 | 3 years ago
The staff at this hotel are wonderful, I've never stayed anywhere so accommodating. On my stay I was (unintentionally) a bit of an awkward customer. I decided to stay a secod night but booked it online under the wrong date by mistake, so the hotel had to sort a refund and then re-book me in on the correct night. I asked initially to stay in the same room but then realised I could get a bigger room for the same price so asked to move. Every request was dealt in a really warm, friendly, professional, and efficient way. This was reception staff but the breakfast staff were also lovely, offering to make me a take-away breakfast as I mentioned Iwasn't going to have time for breakfast on the second morning.The hotel is also very elegant looking, incredibly clean, and in a wonderful location in a quiet street yet only minutes walk from both the seafront and the city centre. For anyone visiting Plyouth I can't recommend it highly enough.
Response
Dear Hannah,Thank you for your wonderful review. We are so pleased you enjoyed your stay with us and our team where able to assist you in your extra nights stay. We have a very experienced team who in every department strive to make our guests stay as comfortable as possible. We look forward to your next visit to Plymouth. Best regards, stay safe. The Grosvenor Team.
Reviewer: Hannah G | Wed 28th Oct 2020 | 3 years ago
I enjoyed very much my short break in Plymouth thanks to the choice of hotel.They take safety seriously by organising slots for breakfast. The staff was friendly and helpful and my room was clean. The Grosvenor is well placed within a short walk to the Hoe and the Barbican. I would choose this hotel again. Lily
Response
Dear Azucena,Thank you for your positive review. We have worked hard to ensure that our guests and staff are safe and are pleased with the success we have with organised breakfast slots. The hotel has a great position we look forward to you returning to Plymouth for another relaxing stay. Best regards, stay safe. The Grosvenor Team
Reviewer: Azucena M | Wed 28th Oct 2020 | 3 years ago
Very comfortable hotel, have stayed many times over the last 4 years.Great value for money.The only downside is the small car park to the rear of the hotel.
Response
Thank you for your review. We are pleased you enjoyed your stay with us again and look forward to your return visit to Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Lowe | Tue 27th Oct 2020 | 3 years ago
Thanks for lovely stay at your hotel will definitely stay again next time in Plymouth
Response
Hi Pamela,Thank you for your kind review. We are pleased you enjoyed your stay with us at the Grosvenor.We look forward to your next visit to Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Wishart P | Mon 26th Oct 2020 | 3 years ago
Clean, friendly and reasonable priced!
Reviewer: Mark P | Sun 25th Oct 2020 | 3 years ago
We only stayed here for one night but will most definitely return!Not sure who owns this hotel but the staff are a credit to the hotel. In particular there was a lady who seemed to multi task in every department and we are sorry that we did not catch her name! We asked for soft pillows in the room and she made sure that they were there, she served breakfast, and was also at the reception when we left... owner.. she needs a gold star!!!All of the staff were so accommodating!The location is perfect for visiting the Hoe and walking into town and the Barbican.Good breakfast, average bedroom and bathroom but this is all complemented by the hospitality and care of the hotel staff. Big bonus was the onsite parking too!We will return without hesitation!Thanks to the staff here!!
Response
Dear LynneThank you for taking the time to leave such a fantastic reviewWe have passed your positive comments to the staff. The location is perfect which is a comment made by many of our guests. We look forward to welcome you back to the Grosvenor when you are next in Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Lynne B | Sun 25th Oct 2020 | 3 years ago
I saw 3 members of staff during my short stay and they could not have been any more helpful ot efficient. Exceptionally clean and a perfect breakfast. Highly recommend znd def staying again
Response
Dear KevinThank you for your kind review. We are so happy you enjoyed your stay with us and look forward to your return visit to the Grosvenor, Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Winstone K | Fri 23rd Oct 2020 | 3 years ago
Room was ideal for my needs.Staff were professional and very helpful.Room rates are less expensive if arranged through the hotel website and not through a accommodation booking site.
Response
Dear Derek,Thank you for your feedback we appreciate your comments and look forward to your return visit to The Grosvenor, Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Derek H | Sun 18th Oct 2020 | 3 years ago
We stayed for our anniversary weekend.Hotel was excellent very clean and felt very convid safe .Staff were very helpful and attentive.Lovely location well situated for walks and entertainment.Would highly recommend and stay again
Response
Dear Dennis,Thank you for taking the time to leave your review. We are please you enjoyed your anniversary weekend and that the Grosvenor has left happy memories for your stay. We look forward to welcome you back to Plymouth soon. Best regards, stay safe. The Grosvenor Team
Reviewer: Dennis R | Tue 13th Oct 2020 | 3 years ago
Large room with instant hot water,hot fast hairdryer,Comfy bed,plenty of drawers,spotlessly clean,good food,parking.I wanted & got all that. Lovely staff.Will stay again.
Response
Dear Judih,Thank you for your kind review. We are so pleased you enjoyed your stay at the Grosvenor . We are pleased you enjoyed your breakfast, we try and source as many ingredients locally as possible. We look forward to your next visit to Plymouth for you to catch up with your family member attending Plymouth Uni. Best regards, stay safe. The Grosvenor Team
Reviewer: Judih R | Tue 13th Oct 2020 | 3 years ago
Very clean, Covid restrictions well observed, Staff very helpful, room was comfortable, Great breakfast, big plus to have allocated parking..
Response
Dear Brian,Thank you for your great review. We have worked very hard to ensure that our guests and staff are safe in these testing times. We are pleased you enjoyed your breakfast and look forward to your next visit to the Grosvenor.Best regards, stay safe. The Grosvenor Team
Reviewer: Brian A | Tue 13th Oct 2020 | 3 years ago
Very tastefully decorated and furnished. Welcoming staff
Response
Dear Andrew,Thank you for taking the time to leave your review. We are so pleased you enjoyed your stay with us we will pass your comments onto the Grosvenor Team. We look forward to your next visit to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Andrew F | Mon 12th Oct 2020 | 3 years ago
From checking in to checking out excellent.The young lady on front desk wss very helpful with advice on parking where to go and how the hotel is running under covid. The breakfast was excellent pre booked time slot which worked really well in these difficult times. 2 lovely ladies served us breakfast no rush or stress runs excellent.Very good stay over clean tidy would highly recommend
Response
Dear Valerie,Thank you for taking the time to leave us such an amazing review. We have made it a priority to ensure that our guests and staff are safe.We are pleased you enjoyed breakfast, we try and source as many ingredients locally as possible and your lovely comments have been passed onto the Grosvenor Team. We look forward to your next visit to Plymouth.Best regards, Stay safe. The Grosvenor Team
Reviewer: Valerie A | Thu 8th Oct 2020 | 3 years ago
Just as good as our previous stay - staff friendly and helpful, room very clean with a powerful shower and breakfast was tasty. We will come back.
Response
Dear Gary,Thank you for your kind review. We are so pleased you enjoyed your stay again at the Grosvenor. We have worked hard to ensure that our guests and staff are safe in these testing times. We look forward to your return visit to the Grosvenor. Best regards, stay safe.The Grosvenor Team
Reviewer: Gary H | Wed 7th Oct 2020 | 3 years ago
Very good stay,ideal location.Many thanks,Mike
Response
Dear Michael,Thank you for your kind review. We are pleased you enjoyed your stay with us and yes we appreciate the location so close to the iconic Hoe and its beautiful views over Plymouth Sound. We are pleased you enjoyed breakfast, we try and source as many ingredients locally as possible. We hope to welcome you back to the Grosvenor soon.Best regards, stay safe. The Grosvenor Team
Reviewer: Michael F | Tue 6th Oct 2020 | 3 years ago
Lovely staff, great location , super clean and all felt save without any fuss
Response
Dear Sandra,Thank you for your positive review . We have passed on your lovely comments to the Grosvenor Team. We hope to welcome you back to the Grosvenor Plymouth soon.Best regards, stay safe. The Grosvenor Team
Reviewer: Sandra D | Tue 6th Oct 2020 | 3 years ago
Comfy bed and lovely room. Breakfast was yummy!Thanks for a lovely stay. Staff were very helpful. Great price. Thanks guys!
Response
Dear Georgia,Thank you for your great review. We are so happy you enjoyed your stay with us and we look forward to your return visit to Plymouth.Kind regards, stay safe. The Grosvenor Team
Reviewer: Georgia H | Mon 5th Oct 2020 | 3 years ago
Fabulous service from the original booking to our check out. The hotel was clean & well presented. Breakfast was cooked to perfection!Will defo recommend Friendsand will be back xx
Response
Dear Kelly,Thank you for your kind review. We are so pleased you enjoyed your anniversary break. We have worked hard to keep our staff and guests safe in these testing times. We look forward to your next visit and to welcome you back to the Grosvenor, Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Kelly D | Sun 4th Oct 2020 | 3 years ago
Fab three days clean hotel great breakfast wonderful staff will definitely recommend this hotel hope to stay again soon.
Response
Dear David,Thank you for your great review. We are glad your family enjoyed their stay and their breakfast at the Grosvenor. We look forward to your next visit. Best regards, stay safe. The Grosvenor Team.
Reviewer: David S | Sat 3rd Oct 2020 | 3 years ago
Best hotel in Plymouth hands down - staffcan’t do enough for you
Response
Dear Alanya,Thank you for your great review. We will pass your comments onto the Grosvenor Team.We look forward to your return visit to Plymouth. Best regards The Grosvenor Team
Reviewer: Alanya B | Thu 1st Oct 2020 | 3 years ago
A first time visitor to Plymouth I have chosen The Grosvenor Plymouth because I need a decent room but no need for a lot of facilities.It turned out to be very well.I very much enjoyed the stay and thanks for the hospitality.Due to some unforseen circumstances I had to shorten the stay a bit but I really hope I could have stay longer at TGP both for the nice people and environment of the hotel, as well as the city of Plymouth.
Response
Dear John,Thank you for taking the time to leave us a great review. We are really pleased you enjoyed your stay with us. We hope to welcome you back to the Grosvenor on your next visit to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: John S | Wed 30th Sep 2020 | 3 years ago
We have been coming to the Grosvenor for the last six or seven years (I've lost count) and we wouldn't stay anywhere else. It has the perfect balance of small and intimate with the professionalism you would find in but 5 star hotels. And the staff are even better!
Response
Dear Christopher,Thank you for your kind review. We look forward to your many visits that you will make to the Grosvenor in the coming years, our team will be here to make your stay as good as we can. We look forward to welcome you back on your next visit to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Christopher M | Tue 29th Sep 2020 | 3 years ago
The hotel was very nice and clean and any staff we had contact with were helpful and polite
Response
Dear Simon,Thank you for your review. We are happy you enjoyed your stay at the Grosvenor and we look forward to your return visit to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Simon C | Mon 28th Sep 2020 | 3 years ago
Great location, clean room and helpful staff. I really enjoyed my stay.
Response
Dear Monika,Thank you for your kind review. We are really pleased you enjoyed your stay and yes the hotels location to the Hoe and Plymouth and its surrounding area and attractions is great. We look forward to welcome you back to the Grosvenor soon. Best regards,stay safe. The Grosvenor Team
Reviewer: Monika P | Sun 27th Sep 2020 | 3 years ago
well run hotel, managing very well in current conditions.Love the location near to one amazing view, fab breakfasts, Good room.One critic, please show something other than BBC news at breakfast - we're on holiday! trying to get away from current news!Other than that great overall experience
Response
Dear Luke,Thank you for taking the time to leave us a review. Yes we have a great location we are glad you enjoyed the Hoe. We are pleased you enjoyed the breakfast, we try and source as many ingredients as locally as possible. Great suggestion with the TV. Look forward to your next visit.Best regards, stay safe. The Grosvenor Team
Reviewer: Luke H | Sun 27th Sep 2020 | 3 years ago
Comfortable accommodation. Easy to understand Covid rules. Great breakfast and friendly staff. 10 out of 10
Response
Dear Terence,Thank you for your great review. We have worked very hard to keep our guests and staff safe in these testing times. We are happy you enjoyed your breakfast, we try and source as many ingredients locally as possible. We look forward to your return to the Grosvenor and Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Terence K | Fri 25th Sep 2020 | 3 years ago
Location is really good and staff are always there to help and seemed very nice. Was a bit let down by the cleaning as it wasn't the best and maybe could do with some improvements to the bathroom and different furniture. Nevertheless we enjoyed our stay and breakfast was really nice, worked as a treat. ????
Reviewer: Andreea S | Fri 25th Sep 2020 | 3 years ago
This hotel is excellent value for money. Everywhere was clean and fresh and the breakfast was top quality. The breakfast service ran like clockwork and all the staff are friendly and professional. We will definitely stay again.
Response
Dear Darren,Thank you for your valuable feedback. We are so pleased you enjoyed your stay with us and will make sure your comments are passed onto the Team. We look forward to your return visit and to welcome you back to the Grosvenor. Best regards. The Grosvenor Team
Reviewer: Darren R | Thu 24th Sep 2020 | 3 years ago
Found all staff at all times v help. Breakfast served well and in a sensible manner and in accordance with covid.Hotel in a good positionWould definitely come again
Response
Dear Kathryn,Thank you for your feedback, your comments have been passed onto the Grosvenor Team. We have worked hard to ensure the safety of our guests and staff is at the forefront of our covid19 policy. We look forward to your next visit and to you taking the opportunity to stroll along the Hoe with its beautiful view over Plymouth sound. Best regards, stay safe. The Grosvenor Team
Reviewer: Kathryn I | Tue 22nd Sep 2020 | 3 years ago
I stay in Plymouth 2-3 times a year, to visit my son, and usually stay in a chain or a small guesthouse. But this booking was late and they were all full.This was my fortune as The Grosvenor was a wonderful find. It’s located just metres from The Hoe, and for me this is ideal as a base.I hadn’t travelled since the COVID situation had begun, and was worried, but the cleanliness was scrupulous, and the measures they have taken are very reassuring.Lastly the staff were all friendly, helpful and available when you needed them.All in all a great visit and I shall return!
Reviewer: Graham K | Mon 21st Sep 2020 | 3 years ago
Every member of staff who all seemed to work in almost every area of the hotel were all so friendly. Especially Katie and Alana.
Reviewer: Sue C | Mon 21st Sep 2020 | 3 years ago
My husband and I have stayed at this hotel a number of times.We love the location, the Hotel Facilities, Staff and the breakfast!This trip was slightly marred by noisy guests drinking in the Hotel lobby til late. It was odd as the large Group involved looked like they were having a meeting late at night.There are rooms at the hotel which would facilitate this. The lobby is open and echoey. When they eventually left, they were directly under our room still talking very loudly.NOT the hotel's fault but perhaps flag up to these people to lower the tone for the sake of guests staying there it must have been midnight.Tables in breakfast room were sticky and not cleaned properly and no masks were worn by staff I,e. COVID precautions.So not up to the usual standard for us this time.
Reviewer: Susie J | Mon 21st Sep 2020 | 3 years ago
Clean, comfortable and everything was as advertised. The staff were very helpful, courteous and professional. I inadvertently left my mobile 'phone charger and cable in the room but staff had it in safe keeping when I collected it 4 hours after check-out.
Reviewer: Derek H | Mon 21st Sep 2020 | 3 years ago
Staff greatHotel very goodWish I’d asked for extra pillows
Reviewer: Eddie G | Sun 20th Sep 2020 | 3 years ago
Travelling to Cornwall from Dorset chose Plymouth as a and The Grosvenor Hotel as a halfway stopover point.Nice warm greeting at reception, are room key was in a sealed bag in line with Covid 19 precautions, we made are way to our Comfortable room on the top floor.Breakfast was pre ordered for the following morning with aselected time slot.We arrived for breakfast at our allocated time, our tea and juice were served, and The Works breakfast arrived minutes later. Good planning.One comment, the breakfast was lovely, however, could have been on a larger plate.
Reviewer: Joseph W | Sun 20th Sep 2020 | 3 years ago
The hotel is lovely and nicely situated within a short walk of the sea front , pubs , restaurants and bars.The staff are fab , always smiling and willing to help . Many thanks
Reviewer: Mark L | Sat 19th Sep 2020 | 3 years ago
The staff were very helpful and friendly, and the location was fantastic. Wouldnt hesitate to recommend the Grosvenor hotel.
Reviewer: Geradus R | Sat 19th Sep 2020 | 3 years ago
I stay every few weeks. Friendly and have adapted well to post-lockdown. It would nice if there could be a quiet breakfast area where I wouldn’t have to watch or listen to the TV.
Reviewer: Dafydd C | Sat 19th Sep 2020 | 3 years ago
Excellent hotel in great position on the Hoe very safe and clean good sized rooms good hearty breakfast and friendly helpful staff. Great stay home to return next time in Plymouth
Reviewer: Nicola P | Fri 18th Sep 2020 | 3 years ago
Very pleased with this hotel. Staff were friendly, room was well equipped and clean, breakfast was lovely and the seafront at Hoe a few minutes away. Thank you for a comfortable stay.
Reviewer: Ashley B | Wed 16th Sep 2020 | 3 years ago
We enjoyed our two nights at the hotel and would definitely return and recommend it. The location is great for visiting Plymouth, and the Hoe is justa few yards away! Our double room was a little small but cosy and very clean with a comfortable bed. The hotel was very organised with Covid and the breakfast was pre ordered at a time to suit us, it all worked very well. The staff were friendly and very helpful. Thoroughly enjoyed our stay.
Reviewer: Annette J | Wed 16th Sep 2020 | 3 years ago
It was not possible to clean room on a daily basis due to Covid 19 restrictions. Restaurant attendancehad to be time specific for the same reasons. It is therefore difficult to give an appraisal
Response
Dear Ryan,Thank you for your review. We have worked hard to ensure that guest and staff safety is priority and thank you for your understanding. We look forward to you staying with us next time you visit Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Ryan W | Mon 14th Sep 2020 | 3 years ago
We stayed here as we were at a wedding in Plymouth. Although the wedding had to be a very small affair it was lovely and staying here just topped off the weekend. Hotel is very clean staff very good our room deluxe was lovely. The breakfast was also cooked well and came out hot. For saying we are in the middle of a pandemic this hotel stood out for all the reasons stated above. We will definitely stay here again if unable to stay with our family in Plymouth.
Response
Dear Steven,Thank you for taking the time to leave us such an amazing review. We will pass on your comments to the Grosvenor Team. We are very pleased you enjoyed your breakfast, we try and source as many ingredients locally as possible. We hope to welcome you back to the Grosvenor soon.Best regards, stay safe.The Grosvenor Team
Reviewer: Steven C | Mon 14th Sep 2020 | 3 years ago
I didn't realise how close the hotel was to the coast line, the hotel is very nice. Breakfast was very filling (too big me for me) and the staff were super friendly and answered all my questions. Can't wait to come back again (hopefully not just for work)
Response
Dear Leena,Thank you for your great review. Yes we are in the perfect location to explore the many different activities Plymouth has to offer. We are pleased you enjoyed breakfast, we pride ourselves in sourcing as many local ingredients as possible.We hope to welcome you back to the Grosvenor soon.Best regards, stay safe. The Grosvenor Team.
Reviewer: Leena P | Mon 14th Sep 2020 | 3 years ago
Excellent stay ,room exactly as described very large bathroom brilliant shower and extra large bath .All staff friendly and helpful. Due to Covid restrictions breakfast arrangements were slightly different we had to chose a time slot and breakfast menu the evening before this worked out really well no queues in dining room table pre allocated to you and cereal, fruits ,juices etc already on table when you arrived, the hot breakfast was served promptly and was the hottest breakfast I have ever had . All products served were of premium quality ( sausage and bacon were butchers quality and eggs had lovelyyellow yolks farm quality )the breakfast was faultlessly.
Response
Dear Hope,Thank you for taking the time to leave us such an amazing review. We have worked very hard to make sure that our guests and Grosvenor Team follow the safety guidelines so you can enjoy your stay with us. We are really pleased you enjoyed breakfast, we try and source as many ingredients as locally as possible. We hope to welcome you back to the Grosvenor soon.Best regards, stay safe. The Grosvenor Team
Reviewer: Hope B | Mon 14th Sep 2020 | 3 years ago
We have had a lovely stay at the Grosvenor & would recommend it to anyone.It has an envious position just a few yards from the Hoe.The staff were friendly & welcoming & eager to please.Breakfast was good & plentiful, service efficient for the most part, any issues quickly resolved.
Response
Dear Brian,Thank you for your great feedback. We appreciate our position to the Hoe and Barbican. We have passed your lovely comments on to the Grosvenor Team. We are pleased that you enjoyed breakfast, we try and source as many ingredients as locally as possible. We look forward to welcome you back to the Grosvenor soon.Best regards, stay safe. The Grosvenor Team
Reviewer: Brian H | Fri 11th Sep 2020 | 3 years ago
Clean, Friendly staff
Response
Dear Mihaly,Thank you for your review. We look forward to see you again when you are next in Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Mihaly K | Fri 11th Sep 2020 | 3 years ago
Back to our favourite hotel in Plymouth. Staff as always really friendly. Just a couple of moans. The towels are looking and feeling old and worn out could do with news ones and you’ve changed the sausage at breakfast!!! Did not like it please change back to the original ones ! Apart from that all good
Response
Hi The Warbys,Thank you for your kind review. It was a great pleasure to have you back staying at Grosvenor. We have taken on board your two comments. We look forward to your next visit and to welcome you back to the Grosvenor.Best regards, stay safe. The Grosvenor Team
Reviewer: WARBY R | Tue 8th Sep 2020 | 3 years ago
I stayed for one night with my 16yr old daughter while dropping my son into Plymouth University.We had a very comfortable night with a delicious breakfast.The staff were very friendly and helpful. It was clean and the social distancing measures were all in place. The location is excellent, with easy access go the Ho and beyond. I would definitely stay here again.
Response
Dear Zoe,Thank you for your kind review. We are so pleased you enjoyed your stay with your daughter. We are really pleased you enjoyed breakfast, we try and source as many ingredients as locally as possible. We have worked hard to create a safe environment for guests and our team. We look forward to your return visit and to welcome you back to the Grosvenor. Best regards, stay safe. The Grosvenor Team
Reviewer: Zoe C | Mon 7th Sep 2020 | 3 years ago
Stayed at this lovely hotel the first week of September. Our room was quite basic but very clean and comfortable. The staff were lovely especially Debbie in the Breakfast Room, and they all made us feel very safe with the COVID procedures.The location of the Grosvenor is perfect just a 2 min walk from the Hoe and waterfront and 5 mins into town and down to the Barbican.Will definitely be revisiting.
Reviewer: Tracie R | Mon 7th Sep 2020 | 3 years ago
We very much enjoyed our stay at the Grosvenor, and would definitely return. The hotel is well situated close to the Hoe, and only a short walk to the city centre and Barbican. The staff were all very friendly, and helpful, and considering the current Covid-19, made the stay as easy and safe as possible. Our only slight compliant was the lack of pillows (1 each) in the room, and this could be improved.
Reviewer: Stuart F | Mon 7th Sep 2020 | 3 years ago
The Grosvenor is a well located, clean and very friendly hotel. The breakfast was excellent and the staff while obviously getting use to a new way of working for covid reasons. Couldn't have been more helpful.Highly recommended
Reviewer: Darren A | Mon 7th Sep 2020 | 3 years ago
Lovely hotel perfectly situated on the hoeClean and well equipped. They are working hard on covid 19 as well. We would definitely stay again.
Reviewer: Arron T | Sun 6th Sep 2020 | 3 years ago
The room was very spacious and clean. Social distancing was not a problem, all very organised, breakfast was pre order but that was great for us as we opted for the take away and my 10 year old said it was the best hot chocolate ever!We managed to park on the road outside with no issues. Ideal spot to walk to explore the Hoe and Barbican
Reviewer: Kate B | Sat 5th Sep 2020 | 3 years ago
From the start till finish, this hotel was excellent. I was in the middle of relocating from cambridge to Plymouth and book as a place to relax mid move. The room was big, lovely high ceilings, comfortable bed and amenities were all there. My friends bed collapsed , so they gave her her own room immediately and compensated us with free water bottle from the bar. Very friendly and very helpful staff all round. Only thing I’d change is the breakfast room, the acoustics were very loud.....saying that, the breakfast well made up for this.
Response
Dear Polly,Thank you for your great review. We hope everything has gone well with your move to Plymouth, it was a pleasure to have you stay with us and please pop in and have coffee when you are settled in.Best regards, stay safe. The Grosvenor Team
Reviewer: Polly P | Fri 4th Sep 2020 | 3 years ago
The staff were efficient and welcoming. The room, clean comfortable and breakfast set me up for the day. An enjoyable stay.
Response
Dear Henry,Thank you for taking the time to leave us your review. We will pass your comments on to the Grosvenor Team who work hard to keep our guests comfortable and safe while creating a friendly atmosphere. We look forward to your next visit to The Grosvenor, Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Henry J | Thu 3rd Sep 2020 | 3 years ago
Excellent value and perfectly situated for a visit to Plymouth.
Response
Dear Paul,Thank you for your review. We are happy you enjoyed your stay and the location of the Grosvenor is perfect, central to all amenities that Plymouth has to offer.We look forward to your next visit.Best regards, stay safe. The Grosvenor Team
Reviewer: Paul W | Thu 3rd Sep 2020 | 3 years ago
Great, clean & tastefully decorated Hotel, perfect location for visiting and exploring Plymouth!Very helpful and friendly Staff!Lovely, comfortable rooms!Freshly cooked to order breakfasts!We have stayed here a few times now and really love this Hotel!
Response
Dear David, Thank you for your great review. We are so pleased you enjoyed your stay with us again and look forward to your next visit. We have passed your positive feedback to the Grosvenor Team.Best regards, stay safe. The Grosvenor Team
Reviewer: David B | Wed 2nd Sep 2020 | 3 years ago
Great hotel, very clean and lovely friendly staff
Response
Dear Tracyanne,Thank you for your kind feedback. We look forward to your next visit to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Tracyanne H | Tue 1st Sep 2020 | 3 years ago
We stayed in the Grand Suite over the bank holiday weekend. The room was nice and spacious.Beautiful and super comfy bed. Excellent bathroom with large bath tub and walk in shower ,however the shower was missing a little shelf as it was very inconvenient bending over all the time to reach for the toiletries. A towel hanger next to the basin would have been handy too. The staff serving breakfast could avoid calling the customers „love or darling” and maybe could look more proffessional instead of wearing skirt barely covering the bottom. A fresh supply of teas and coffes would have been nice and it’s a shame thre was not room service. We had to keep wet used towels on the bathroom floor and wash the cups every time we had tea or coffee. Parking is a bit of an issue too.Breakfast was a bit chaotic ,not enough toast or butter served and on the third day we had a cold breakfast...Overall we had a nice stay there.
Reviewer: Magdalena R | Mon 31st Aug 2020 | 3 years ago
Excellent stay ,on top of everything with covid booked last room in Plymouth on a Friday night but was still by far one of the best rooms I’ve had in Plymouth . Very clean everywhere and the breakfast was served excellent,will be returning in a week or so .
Response
Dear Wayne,Thank you for your excellent review. We are so pleased you enjoyed your stay with us and look forward to your return visit to the Grosvenor.Best regards, stay safe. The Grosvenor Team
Reviewer: Wayne J | Sun 30th Aug 2020 | 3 years ago
Spent a few nights here for a few days in Plymouth. The location is brilliant, you walk to the top of the road and the sea is there with an amazing view, all shops and restaurants within walking distance. The room was lovely and clean, had everything you need. The staff we super friendly and provided a great service. Breakfast was lovely to! Would stay here again ????
Response
Dear Eloise,Thank you for your great review. We appreciate the location we have to the Hoe.We are pleased you enjoyed your breakfast which we try and source as many ingredients as locally as possible. We hope to welcome you back to the Grosvenor soon. Best regards, stay safe.The Grosvenor Team
Reviewer: Eloise G | Sat 29th Aug 2020 | 3 years ago
Hotel well appointed and seems very organised when dealing with Covid 19. I imagine my room as a business traveller for one night dictated the basic room I got which was clean and sufficient for a one night stay. The images on the website show better looking room I suspect are given to people on longer stays. The staff were exceptionally helpful and respectful. Breakfast was ordered the night before and you pick your own slot. At breakfast everything was prepared well with lovely and helpful staff. Offer of more tea, coffee and breakfast was made which is rare but a nice touch. Only suggestion is a bigger plate for main breakfast as mine was falling off the sides due to amount of content. Overall would recommend as a practical stay for business.
Response
Dear Paul, Thank you for positive review. We will pass your kind feedback onto the Grosvenor Team. The breakfast products are all locally sourced where possible and freshly cooked. We are also looking at bigger plates. Best regards, stay safe. The Grosvenor Team
Reviewer: Paul H | Thu 27th Aug 2020 | 3 years ago
We enjoyed our stay very much , and hope that we can stay witth you again. The main negative is Parking - we were able to park 3 Nights. Plymouth City Council are not encouraging tourists with their attitude on Parking and their Charges.We hope to see you again next year - Many thanks for making us so welcome - best regards -Mr TIMMS.
Response
Dear Len, Thank you for your review. We are so glad you enjoyed your stay and that you will stay with us again. Parking is a dilemma, we hope that it was only a small negative of your stay with us. We look forward to your next visit to the Grosvenor. Best regards, stay safe. The Grosvenor Team
Reviewer: Len T | Tue 25th Aug 2020 | 3 years ago
stayed at the grosvenor Hotel for 2 nights,hotel is close to the water front and walking distance to the marina.Lovely and clean through out ,all the staff were very friendly and breakfast was very nice. Parking was provided for us (bonus). Would stay again when in Plymouth,many thanks.
Response
Dear Paul, Thank you for your kind review. We will pass on your positive feedback to the Grosvenor Team who work very hard to make every guests stay as comfortable as possible. We look forward to your return visit and to you enjoying a Grosvenor breakfast again. Best regards, stay safe. The Grosvenor Team
Reviewer: Paul B | Mon 24th Aug 2020 | 3 years ago
Stayed in the family room which was perfect for our one night stay. The separate room for children meant that for once we didn't need to sit in silence in the dark after they had gone to sleep! Hotel is ideally located to see the sea, lighthouse, lido and grab fish and chips. Wonderful breakfast too
Response
Dear Mrs Lacey, Thank you for your great review. The family room is popular with its separate room for the children. Yes the location is ideal for visiting the main attractions Plymouth has to offer. We get many positive comments about our breakfast which we locally source as much of the produce as possible. We look forward to your next visit to Plymouth. Best regards, stay safe. The Grosvenor Team
Reviewer: Mrs L | Tue 18th Aug 2020 | 3 years ago
Everything was very good room,breakfast and staff thanks
Response
Dear Philip, Thank you for your review. We are glad you enjoyed your stay with us and look forward to you returning to Plymouth and to you staying with us again. Best regards, stay safe. The Grosvenor Team
Reviewer: Philip L | Mon 17th Aug 2020 | 3 years ago
we stayed for one night at this lovely hotel, it was clean, fresh and the staff were friendly. Our room was well aired, fresh and clean. Our breakfast was lovely, the choice great. We would stay again when we're in town. A* on all levels.
Response
Dear Sarah, Thank you for taking the time to leave us such a fantastic review, your lovely comments have been passed on to the Team. We are really pleased you enjoyed your breakfast, we try and source as many ingredients locally as possible. We hope to welcome you back to the Grosvenor soon. Best regards, stay safe. The Grosvenor Team
Reviewer: Sarah H | Mon 17th Aug 2020 | 3 years ago
This was our 7th visit that'swhy we keep coming back. Everything staff, facilities, location all superb. See you again soon.
Response
Dear Graham, Thank you for your continued support and amazing review. We look forward to your August trip next year or to maybe a cheeky weekend break in the autumn/winter thank you again. Best regards, stay safe. The Grosvenor Team
Reviewer: Graham E | Sat 15th Aug 2020 | 3 years ago
Lovely hotel - central location, clean, spacious and comfortable family room, excellent breakfast, friendly and helpful staff. Fully recommend.
Response
Dear Andrew, Thank you for taking the time to leave us such an amazing review. We have passed your positive feedback to the Team and we look forward to welcome you back to Plymouth to stay with us at the Grosvenor. Best regards, stay safe. The Grosvenor Team
Reviewer: Andrew M | Sat 15th Aug 2020 | 3 years ago
Excellent city centre hotel offering good facilities and respecting social distancing, very clean comfortable room and lovely breakfast
Response
Dear Lorraine, Thank you for your lovely review. We have worked hard in these changing times to ensure your stay with us is safe and comfortable. We are pleased you enjoyed your breakfast and look forward to your next breakfast with us. Best regards, stay safe.The Grosvenor Team
Reviewer: Lorraine B | Sat 15th Aug 2020 | 3 years ago
I always receive a warm welcome at The Grosvenor, ideally situated near the Hoe. Felt very safe in the current covid situation. The breakfats was especially nice and the breakfast room was socially distanced with one way system for entry and exit.Recommend highly
Response
Dear Andrew, Thank you for taking the time to leave us such an amazing review. We are really pleased you enjoyed breakfast, we try and source as many ingredients locally as possible. We will pass on your lovely comments to the Team. Best regards, stay safe. The Grosvenor Team.
Reviewer: Andrew B | Fri 14th Aug 2020 | 3 years ago
Enthusiastic and warm-hearted staff. Good breakfast, with plenty of choice. However, the bedroom was 'spartan', with the minimum of decoration, straightforward facilities and a little disappointing for the advertised standard. The previous night, we had stopped over in a thatched inn with 'character' all round, so the Grosvenor was a good standard, no more.
Response
Dear Roger, Thank you for taking time to give us your feedback. We have passed your kind comments on to our Team. We try and locally source as many breakfast ingredients as possible. With the new hospitality guidelines for hotels we have taken out decoration that we had in rooms. We are looking at ways of introducing character decoration back into rooms and communal areas. We appreciate your comments and hope when you are in Plymouth next that you give us a call. Best regards, stay safe. The Grosvenor Team
Reviewer: Roger B | Thu 13th Aug 2020 | 3 years ago
Well looked after with good Covidprecautions in place. Comfortable stay and good breakfast. Secured parking at hotel. Great location to see Lighthouse and sea & within easy walk of Barbican.
Response
Dear Tony, Thank you for your positive review. We have worked hard to ensure that our guests and team at the Grosvenor are kept safe in these unusual times. We appreciate the great location we have to The Hoe and Barbican your kind comments will be passed on to the Team, looking forward to your next visit. Best regards, stay safe.The Grosvenor Team
Reviewer: Tony F | Thu 13th Aug 2020 | 3 years ago
What a lovely team of staff, John was great and very helpful. Rooms were perfect and location was unbeatable. Its a shame they couldn't change the awful weather...if they could I'm sure they would.Value for money and good sized breakfast. We'll be back for sure.L & C
Response
Dear Laurence, Thank you for your great review. We are so pleased you enjoyed your stay with us and are looking forward to your next visit. Hope everything is going well with your new project.Best regards, stay safe.The Grosvenor Team
Reviewer: Laurence W | Fri 7th Aug 2020 | 3 years ago
As our holiday to Portugal was cancelled we decided to spend our time and money in the uk. We have stayed here before and it’s a lovely hotel in a superb location. Spotlessly clean and the staff are pleasant and helpful. They have adapted to the new rules extremely well.
Response
Dear Ian, Thank you for your positive review. We are so happy you decided to come and stay with us again and you appreciated the hard work that our team have put in to keep the Grosvenor at the top of it\'s game. We look forward to see you again soon. Best regards, stay safe. The Grosvenor Team
Reviewer: Ian W | Wed 5th Aug 2020 | 3 years ago
Staff very polite and professional especially in the current crisis rooms super clean breakfast lovelyLocation very good highly recommended
Response
Dear Jane, Thank you for your positive review. We are pleased that you enjoyed your stay at the Grosvenor and we look forward to your return to Plymouth.Best regards, stay safe. The Grosvenor Team
Reviewer: Jane B | Mon 3rd Aug 2020 | 3 years ago
A lovely stay at The Grosvenor this week - first trip away since before lockdown and wasn’t sure what to expect, but I couldn't have wished for better.From the email instructions pre visit, to check in and a spotlessly clean room, a fab freshly cooked breakfast and friendly staff, all made for a safe well organised and comfortable stay.Thank you and hope to see you again in the future!
Response
Dear Jane, Thank you for taking the time to leave such an amazing review. We are really pleased you enjoyed breakfast we try and source as many ingredients locally as possible. We look forward to your return visit back to the Grosvenor. Best regards, stay safe. The Grosvenor Team.
Reviewer: Jane M | Fri 31st Jul 2020 | 3 years ago
The Reception service was excellent, the room was exceptionally nice and clean which was great.The bed was very comfortable and with good bed linen.The breakfast was good and the service was again excellent.
Response
Dear Ruth, Thank you so much for your great review and feedback. We are so glad you enjoyed your stay at the Grosvenor.We look forward to your next visit.Best regards, stay safeThe Grosvenor Team
Reviewer: Ruth S | Mon 27th Jul 2020 | 3 years ago
Hi the stay was comfortable if not a bit weird ie the new normalStaff excellent maybe bigger plates for breakfast(Enough food just to smaller plates )Floor in dining room to polished so a danger to older peopleBut apart from that very enjoyable
Response
Dear Martin, Thank you for your positive feedback and comments. We will look at signage for guests as they enter the dining room. We look forward to your next visit to the Grosvenor.Best regards, stay safe. The Grosvenor Team
Reviewer: Martin V | Mon 27th Jul 2020 | 3 years ago
Comfortable, pleasant stay as always. A few different things due to covid but still a friendly atmosphere. Staff go out of their way to make your stay as good as possible
Reviewer: Kenneth P | Mon 27th Jul 2020 | 3 years ago
all friendly staff, helped as much as they could, excellent service
Response
Dear Ian, Thank you for your feedback we appreciate you took time to pass on your comments.We look forward to your next visit to the Grosvenor.Best regards, stay safe The Grosvenor Team
Reviewer: Ian S | Sat 25th Jul 2020 | 3 years ago
On the first night after closure due to lockdown, I received the same excellent service I have always enjoyed since staying there first last summer. The continuing requirements of social distancing were adhered to but with personal warmth. The pre-ordered breakfast was laid out in the dining room at the time requested.
Response
Thank you for taking time to leave us a great review. We look forward to your next stay 22nd JulyThe Grosvenor Team
Reviewer: Dafydd C | Tue 21st Jul 2020 | 3 years ago
I can not fined fault, It is such a nice place.The room was lovely, the staff were warm and friendlyThe breakfast was perfect..5 star is given .
Response
Dear Brian,Thank you for your positive feedback. I will share your comments with our team. We look forward to your next trip to PlymouthBest regards and stay safe.The Grosvenor Team
Reviewer: Brian B | Mon 20th Jul 2020 | 3 years ago
We are all aware of the current dark cloud hanging over the UK and the world currently, so it lovely to find a small ray of sunshine in the form of The Grosvenor in Plymouth. The room was comfy, the staff were very welcoming, and the breakfast was divine. The Grosvenor is ideal for the traveller who wishes to visit all the well known, and perhaps less well known parts of the city. The Hoe and Barbican are only a short walk, allowing access to excellent bars, pubs and restaurants. Would recommend The Grosvenor to friends and family alike.
Response
Dear Tim, We very much appreciate your comments and feedback regarding your stay at the Grosvenor. It is always a pleasure to receive positive feedback regarding the service that we offer and we look forward to see you again soon. Best regards and stay safe The Grosvenor Team
Reviewer: Tim M | Mon 20th Jul 2020 | 3 years ago
As always the Grosvenor has impeccable standards.Always very clean with helpful staff.We stayed on the the Grosvenor's first night of opening as part of the easing of lockdown due to Covid.Social distancing standards were adhered to and changes have been made to comply with government guidelines.A nice relaxing stay was had.Many thanks to all the hotel staff,
Response
Dear Jez,Thank you for your review and positive feedback. It was great to see you back at the Grosvenor.We are working hard to ensure guests and staff are complying to the government guideline.Look forward to see you again soon. Stay safe.The Grosvenor Team
Reviewer: Jez M | Thu 16th Jul 2020 | 3 years ago
As a returning guest, I was delighted that the high standards of this hotel are maintained and are even higher than before. Safety is definitely a high priority if this hotel. Social distancing is well in place to accommodate the concerned traveller. The customers needs are well looked after. Rooms are highly cleaned. Breakfast is now a ordering service the night before. Food was prepared and served on time hot. Reception was welcoming with screens to keep all people safe. The bar is still serving drinks.Glad to be going back to the Grosvenor.
Response
Dear Richard,Thank you for your review and positive feedback which is much appreciated.We are constantly monitoring safety and cleaning procedures so guests and staff keep safe.Looking forward to your next visit.Best wishes, stay safe.The Grosvenor Team
Reviewer: Richard S | Wed 15th Jul 2020 | 3 years ago
Booked for 1 night as on business in Plymouth & as it was a Friday took the wife for a long weekend. Hotel was very quiet as they had just reopened post lockdown.Staff were great throughout and well on type of all the necessary extra hygiene precautions.We had a big room to the front of the hotel, with a good sized bathroom.Hotel is well located for the Hoe, the city centre and the waterfront where we walked for a meal, all within a 20minute easy walk.Limited parking onsite but plenty of street parking available.
Response
Dear Steve,Thank you for taking the time to send us a review we appreciate your comments.We look forward to your next visit to Plymouth and to you and your wife staying at the Grosvenor.Best wishes stay safeThe Grosvenor Team
Reviewer: Stephen K | Mon 13th Jul 2020 | 3 years ago
Massive thank you to the Hotel and Jenny for opening up and accommodating our key workers during this national crisis. Brilliant service.
Reviewer: GSS F | Sun 29th Mar 2020 | 3 years ago
Lovely clean room with Hugh bath tub. Nice comfy bed. Lovely breakfast. Only thing missing is a lift. My wife struggled a bit with four flights of stairs but other than that it’s perfect and convenient. Short stroll to beautiful views. Short car journey into town.
Reviewer: Richard F | Mon 23rd Mar 2020 | 3 years ago
Checked into the lovely Grosvenor Hotel, just off the 'Hoe' for a week of working near Plymouth city centre.Great staff and a morale and upbeat passion for doing their jobs and generally providing the best service available.Bed and accomodation fine - all clean and operational and a cosy bar/reception area to relax in at night times.I will return and would recommend it to others.Thank you.
Reviewer: Jonathan M | Sat 21st Mar 2020 | 3 years ago
Very clean hotel. Welcoming reception. Lovely lady serving a lovely breakfast. Will stay again if ever in Plymouth.
Reviewer: Richard F | Sat 21st Mar 2020 | 3 years ago
As always the whole team helped to make the stay extremely welcoming, great service, food and accommodation. The team were exemplary in all areas. The breakfast chef never seen but a good breakfast served each morning. BIG THANK YOUto you all and hopefully back next year.
Reviewer: Angela C | Wed 18th Mar 2020 | 3 years ago
Arrived late at the hotel to a warm welcome and tempting bar. I didn't have time for breakfast but my room was clean, cosy and comfortable
Reviewer: Margaret G | Sat 14th Mar 2020 | 3 years ago
Fabulous as always
Reviewer: Sue L | Fri 13th Mar 2020 | 3 years ago
The staff were 1st class. However, for a superior rated room (number 23) we thought the sink in the bathroom is close to the bath and therefore makes it a bit crampedMichael and Sandie
Reviewer: Michael B | Wed 11th Mar 2020 | 3 years ago
The hotel is great and breakfast is wonderful. The rooms are nice and the area is not too loud. I have stayed here a few times. The only thing that lets it down is the parking: the free parking was full, so we parked on street but had not realised we could over-fill the meter, meaning I had to dash out at 8am on Sunday to top it up.
Reviewer: Eloise H | Mon 9th Mar 2020 | 3 years ago
Excellent. Staff very friendly and helpful. Comfortable and very clean. Will definitely stay again.????????
Reviewer: David P | Mon 9th Mar 2020 | 3 years ago
This is the fourth year we have stayed at The Grosvenor Hotel. Excellent location, friendly staff, very good breakfast. Thank you to all.
Reviewer: Robin B | Mon 9th Mar 2020 | 3 years ago
The hotel is lovely and is in a convenient location. The welcome was very friendly from Alana and she was very helpful with directions and tips for eating. Wildwood was really good! The room was worth us spending a bit more on as a superior it had more space and tub chairs and table.The hotel is spotless everywhere. On reflection continental breakfast would have been adequate for our requirements.
Reviewer: Mrs H | Sun 8th Mar 2020 | 3 years ago
Spent loverly Saturday and Sunday night at Grosvenor hotel. Bedroom was a good size with great king size bed, large bathroom with quality complimentary toiletries and a power shower. Tea and coffee in the room as well as a good size flat screen tv. Breakfast was very good indeed (only the sausages could be better) juice, tea and coffee, cereals, and choice of hot food. Bar area is clean, roomy, and very comfortable with a good range of drinks. Most important the staff throughout were a delight. Friendly, professional and helpful at all times. We will be back soon. Many thanks.
Reviewer: Kevin D | Tue 3rd Mar 2020 | 3 years ago
The rooms were a good size, well furnished and maintainedBreakfast was good, freshly cooked or cereals/croissants.A nice bar area to relax and friendly staff too.The Hotel is situated just off the Hoe so an easy walk to the sea or into the city.I would recommend.
Reviewer: Paul A | Tue 3rd Mar 2020 | 3 years ago
as above.very good and great staff.
Reviewer: David L | Fri 28th Feb 2020 | 3 years ago
A lovely welcome from friendly staff at this comfortable hotel. Enjoyed a very peaceful relaxing stay. Very good breakfast and very efficient service. Would love to stay here again if in the area.
Reviewer: Nigel W | Thu 27th Feb 2020 | 3 years ago
Very helpful and pleasant staff, easy booking.Comfortable rooms and facilities with staff always willing to assist and advise. We have stayed before and will stay again, which says a lot. Thank you Grosvenor.
Reviewer: Norman D | Wed 26th Feb 2020 | 3 years ago
A lovely clean and recently painted hotel with very helpful and friendly staff. Thanks for a very enjoyable stay.
Reviewer: Edward M | Mon 24th Feb 2020 | 3 years ago
Stayed one night, room was too small for bedroom furniture. The wooden bed base was about 6 inches longer than mattress, (hidden by the duvet) with a wardrobe at foot of bed, leaving a gap of approximately 14 inches to walk past. We both tripped a few times on the bed legs, left with bruised shins. My partner tripped a fell to the floor and twisted his knee.Other than that the staff werepleasant and a good breakfast. Clean and tidy.
Reviewer: Heather D | Sat 22nd Feb 2020 | 3 years ago
This is our 2nd stay here. Beautifully clean rooms, very helpful reception staff and a lovely cooked breakfast. Great location, very central to everything and we have managed to get free parking on both occasions. Will definitely stay here again when back in Plymouth
Reviewer: Amanda P | Mon 17th Feb 2020 | 3 years ago
very comfortable, polite and friendly staff, great location, value for money
Reviewer: Dayment | Sat 15th Feb 2020 | 3 years ago
I really enjoyed my stay at the Grosvenor. The room was clean and comfortable, breakfast was very good and the staff were brilliant. Every staff member I encountered was friendly and really made me feel welcome. I would definitely stay there again and recommend this as a lovely hotel.
Reviewer: Rebecca F | Sat 15th Feb 2020 | 3 years ago
Excellent for a short Business overnight stayStaff always attentiveBreakfast Great
Reviewer: Chris W | Wed 12th Feb 2020 | 3 years ago
We have stayed here a few times and will definitely stay again.The staff are great the breakfast is very good and the rooms are always spotless ????????????????????????
Reviewer: David W | Mon 10th Feb 2020 | 3 years ago
I have been staying at the Grosvenor for over 12 months and I am very sorry to hear the manager Jo is leaving the hotel as shs is a fantastic person and brilliant manager , along with the rest of the fantastic staff from chef to the lovely Debbie serving my breakfast to Alarna booking Nevin on a Monday, I will be leaving my his soon and will miss staying at the hotel and miss the lovely staffThank you
Reviewer: Anthony D | Sun 9th Feb 2020 | 3 years ago
Room was really nice. Stayed with my husband and 18 year old son do layout of room was excellent. Really clean and comfortable. Staff really helpful and friendly. Breakfast was good and a good choice. Hotel excellentlylocatedto explore Plymouth. Would definitely return and recommend
Reviewer: Mrs W | Fri 7th Feb 2020 | 3 years ago
Lovely Hotel in a quiet area with nice clean rooms. Very attentive staff and wonderful breakfast.
Reviewer: Mandy S | Mon 3rd Feb 2020 | 3 years ago
we had very comfortable rooms, welcoming staff, good breakfast.
Reviewer: Mrs R | Fri 31st Jan 2020 | 3 years ago
Friendly staff, quality breakfast and lovely room.Only negative, pillows a bit hard, lumpy.
Reviewer: Lewis | Thu 30th Jan 2020 | 3 years ago
I have stayed at this hotel on several occasions and have been very pleased with the service. Rooms are always ready and presented neatly, fresh linen as expected. Although the single rooms are small, they all have a window (the ones I have been in) which is a nice addition, nothing worse than being stuck in a box room with no light!I really like the recommendation board for evening meals as you enter the property. I decided to walk to Wildwood restaurant, 10 minutes down the hill where on a Sunday, Monday and Tuesday they offer 50% off! Meal, drink and a coffee cost just £11.I would highly suggest making your way up to the Hoe for sunset, even if it is cold!Breakfast offers a good choice of continental and cooked choices. Service is provided and the waitresses are always friendly and wish you a good day.For a inexpensive stay including breakfast, this hotel is recommended for any business traveller.I will be returning for my next visit.
Reviewer: Daniel T | Thu 30th Jan 2020 | 3 years ago
Once again we had an enjoyable stay. Staff friendly and welcoming on arrival. Room great and a lovely breakfast, with plenty of choice.Larger towels, bath sheets rather than bath towels, would be so much better!
Reviewer: Wendy F | Mon 27th Jan 2020 | 3 years ago
Enjoyed yet another visit to the hotel. Ideal base for centre. Staff all helpful,rooms clean and plenty of room to store clothes if staying for a few days. We always request baguettes or sandwiches for journey home as they are made that morning and taste dellicious
Reviewer: Anne B | Mon 27th Jan 2020 | 3 years ago
Really impressed with the venue and the staff were absolutely fantastic.
Reviewer: Alan R | Mon 20th Jan 2020 | 3 years ago
Friendly staff. Clean and comfortable rooms and great breakfast. Stayed here many times and never had a bad experience.
Reviewer: Ralph R | Mon 20th Jan 2020 | 3 years ago
I stay here on a regular basis. I would thoroughly recommend it. You need to be mindful of the availability and the cost of parking if you cannot get a space in their dedicated free parking but it is complimented by an excellent location a few yards from The Hoe. The rooms are always spotlessly clean and well appointed. The WiFi has always been reliable. New TV has Netflix which I haven’t seen elsewhere. The staff are really nice. I give an employee of the month nomination for Alana, the nicest receptionist in any of the Hotels I stay in. The rest of the staff are great too. Breakfast is extremely good as well. Overall it gets 5 stars.
Reviewer: Paul S | Wed 15th Jan 2020 | 3 years ago
Excellent room, breakfast, atmosphere and location
Reviewer: Beatrice D | Mon 6th Jan 2020 | 3 years ago
Two nights of comfort,very comfy beds with extra pillows.Nice size room & shower room both very clean.Nice bar & friendly staff.Breakfast was good but would have liked to have maybe eggs benedict !
Reviewer: Antoinette F | Mon 6th Jan 2020 | 3 years ago
Very happy with my stay. Really well decorated and maintained throughout, with helpful friendly staff. The room was quiet with a comfortable bed and a good powerful shower. Will stay here again when I next visit Plymouth.
Reviewer: Quentin T | Sun 5th Jan 2020 | 3 years ago
Excellent location. We went for New Year- close proximity for shopping centre, Barbican and Hoe, not too far a walk to the ferryport either. Parking on site, but cheap near site on road parking available (ask at the hotel). Friendly staff, nice greeting and goodbyes. Excellent breakfast. Clean and comfortable.Have visited before and will again
Reviewer: Sally B | Sat 4th Jan 2020 | 3 years ago
Hotel staff were brilliant. Building is immaculate and the breakfast was superb. Will definitely stay here again.
Reviewer: Zoe J | Fri 3rd Jan 2020 | 3 years ago
Extremely friendly staff who couldn't do enough for us. The room was spotless and clean. Bar prices were very good. Although breakfast had a large variety the full English could be improved on. Bacon,sausages,beans etc could be of a better standard in quality and maybe add black pudding,mushrooms and hash brownsAll in all though the value for money for our stay was quite fair I would say and I'll be booking again in the future
Reviewer: Brian H | Thu 2nd Jan 2020 | 3 years ago
Staff gave 100% and nothing was too much for them. Room was lovely, comfy bed, warm room. Beautiful ensuite. Location was excellent, we loved not needing to use our car at all... thank you to all the team there
Reviewer: Jo B | Thu 2nd Jan 2020 | 3 years ago
The staff are very helpful and cheery. The hotel is perfectly situated, it is a 15 minute walk to the Barbican along the Hoe. The room was big, the bathroom very small but adequate. No fridge or safe in the room. Everywhere very clean. The breakfast is good but served on small plates so everything is piled up which doesn’t look very appetising. We would probably stay there again if we were in the area, it is very good value for the price.
Reviewer: Margaret W | Thu 2nd Jan 2020 | 3 years ago
Lovely great place very clean with friendly helpful staff.
Reviewer: Cindy D | Thu 2nd Jan 2020 | 3 years ago
As on every visit to the Grosvenor and this is my 6th stay, the staff are really helpful and welcoming which is why I return.The hotel is clean, comfortable and well priced.The breakfasts could do with an upgrade and add perhaps avocado, smoked salmon for a surcharge - not everyone wants bacon and sausage!Thank you.
Reviewer: Jo S | Wed 1st Jan 2020 | 3 years ago
This is my third time staying at this hotel and for the price and location it’s brilliant. Myself and my partner enjoyed our stay and were very happy with what was provided. However the room we stayed in did feel rather small, especially the bathroom but we made it work and I feel it’s a matter that would vary by individual. Overall another great stay and the breakfasts are very enjoyable, especially the croissants.
Reviewer: Laura C | Mon 30th Dec 2019 | 3 years ago
Our stay was good as usual.Room was comfortable and quiet and the breakfast very good
Reviewer: Josephine S | Sun 29th Dec 2019 | 3 years ago
It has been in the region of 30 years since i last visited Plymouth and I couldn't have wished for a better hotel. Great location, room, breakfast and staff. Thanks for having me!
Reviewer: Phil V | Tue 17th Dec 2019 | 3 years ago
Lovely hotel, lovely staff, good breakfast, convenient for Hoe or town.
Reviewer: Alan C | Mon 16th Dec 2019 | 3 years ago
This is our 3rd stay. The reason we like staying here is because it’s a good price, great location and a breakfast included in the price.
Reviewer: Rachel J | Mon 16th Dec 2019 | 3 years ago
Warm & friendly.Value for money.Great location, far enough from the town centre to be quiet, close to walk into.
Reviewer: Evans | Mon 16th Dec 2019 | 3 years ago
From when you enter to leaving, staff are friendly, courteous and very helpful. Room cleanliness is of the highest standard. The bar and breakfast room are well stocked for all needs. Thoroughly enjoyable stay and with free parking at the rear of the hotel made it very good value for money.
Reviewer: Bandori | Sat 14th Dec 2019 | 3 years ago
Always clean with very friendly staff 'remembered I like porridge without me even asking'there is not many places that happens madeyou feel welcome and special
Reviewer: Lawrence | Fri 13th Dec 2019 | 3 years ago
Hi, I really enjoyed my stay it was quiet and very relaxing. The hotel is beautiful and very clean. My room wascomfortable and clean. The staff were very nice andprofessional. The breakfast was awesome. I wouldn’thesitate in using you again. Thank you Christine
Reviewer: Christine C | Tue 10th Dec 2019 | 4 years ago
Lovely hotel, friendly staff and great breakfast. Would highly recommend.
Reviewer: Sharon C | Mon 9th Dec 2019 | 4 years ago
A lovely hotel with lovely staff, perfectly situated, oh and I nearly forgot a fab breakfast, perfect thank you.
Reviewer: Lumsden | Sun 8th Dec 2019 | 4 years ago
After checking out of another Plymouth hotel due to its poor decor and welcome we checked into the grosvenor! It is well decorated and the staff are welcoming. The room was good quality, clean and well decorated. We would stay in this hotel again!
Reviewer: Paul K | Sat 7th Dec 2019 | 4 years ago
Have stayed here several times, is a short walk to the Hoe, Theatre, shops and restaurants.Friendly staff, clean room, only downside is lack of sound-proofing - you can hear everyone else's plumbing!
Reviewer: Kate B | Fri 6th Dec 2019 | 4 years ago
Very pleasant stay. The water pressure in the shower wasn’t very good apart from that just a great stay local amenities. Definitely will be coming back again.
Reviewer: Mrs S | Thu 5th Dec 2019 | 4 years ago
Spent a night here recently - a victorian building that seems to have been recently renovated and is clean and tidy.Good rate included a full breakfast.Very well place for the city and the Hoe. Recommend.
Reviewer: Simon T | Mon 2nd Dec 2019 | 4 years ago
Very clean and tidy room, though ensuite was a bit smaller than expected. The Staff throughout were so helpful and polite. No problem staying again and would recommend great for visiting the Hoe Hoe Hoe..
Reviewer: Spencer S | Mon 2nd Dec 2019 | 4 years ago
Great Hotel. Good affordable rooms, very nice staff throughout and an excellent location.
Reviewer: Paul S | Wed 20th Nov 2019 | 4 years ago
I have been using the Grosvenor for many years now and wouldn't contemplate staying anywhere else.Nice rooms, good breakfast, Helpful and friendly staff. What more could one want.my only negative comment is that there is no lift installed.
Reviewer: David H | Wed 20th Nov 2019 | 4 years ago
Room was very clean and large for a single room and breakfast was delicious and the staff are very friendly and helpful
Reviewer: Susan D | Mon 18th Nov 2019 | 4 years ago
Very good stay ,as alwaysas we come to Plymouth 2-e times a year ,Debbie is always cheery and helpful as well as reception staff
Reviewer: George B | Wed 13th Nov 2019 | 4 years ago
Lovely hotel. Room was lovely, clean and comfortable. The staff were very helpful and friendly and breakfast was great. Would happily stop here again and would recommend to friends and family
Reviewer: Kay P | Wed 13th Nov 2019 | 4 years ago
Nice hotel and really friendly staff.Excellent value and well located.
Reviewer: Jonathan S | Fri 8th Nov 2019 | 4 years ago
I booked The Grosvenor because my usual chain hotel was out of budget.We were warmly welcomed by a very pleasant member of staff who gave us lots of information and recommended somewhere to eat.There wasn't much information about parking on the booking.com website so we used a multi-storey and walked.There were quite a few pay and display spaces outside and there were also spaces in the hotel's own car park so it is worth checking here before using the multi-storey.The guest parking pass at £5 is good value.The hotel was warm and well decorated and the room was comfortable with a modern bathroom and powerful shower.The bed was comfortable and we slept well.Breakfast was great with hot meals cooked to order from the menu.Soya milk and veggie sausages were available.The guest info near the front door was also a nice thought and was useful.It was a short walk to the Barbican for food.If you have mobility issues I would recommend a lower floor as there is no lift.The only negative point was we could hear our neighbour's bathroom - the shower running and toilet flusinh etc.We would return when next here on business.
Reviewer: Natasha F | Wed 6th Nov 2019 | 4 years ago
Nice stay again staff very helpful. lady worked there six years and nice to see again pleasant always a smile ???? thanks again.
Reviewer: Mr G | Mon 4th Nov 2019 | 4 years ago
This was my second stay at The Grosvenor Hotel. The room was very comfortable, and the bathroom the cleanest I have ever seen in a hotel. Breakfast was great, perfectly cooked poached eggs. Every member of staff was happy and very helpful. Would certainly recommend andwill definitely stay here again
Reviewer: Fran R | Sun 3rd Nov 2019 | 4 years ago
We have have stayed at the grosvenor numerous times over the last 7 years as family live close by and every visit is always good. Rooms are always clean staff are very pleasant and have got to know Jo as she lived near us!! Breakfast is always tasty and plentiful. Will always book at the G. Be back soon
Reviewer: Mrs W | Sun 3rd Nov 2019 | 4 years ago
Nice hotel,good facilities,handy for the Hoe & town,lovely breakfast too,I would recommend this place.
Reviewer: Graham C | Thu 31st Oct 2019 | 4 years ago
What a cracking hotel. From the moment we walked in we were welcomed with a smile and friendly face. The bedroom was spacious and warm. The staff through out were brill. Location was spot on and Free parking. we will return, hope it stops raining newxt time
Reviewer: Mr L | Tue 29th Oct 2019 | 4 years ago
Appreciate our family room again, separate room for teens to spread out in, always use the additional dressing room are too, good size for a family of four - shame you can't organise the weather too!!!
Reviewer: Mrs. B | Mon 28th Oct 2019 | 4 years ago
My partner and I have just come back from another very enjoyable stay at the Grosvenor and as usual the staff were very friendly and helpful. The hotel was spotless clean, the beds are very comfortable if I had one complaint about the beds and this is just our personal opinion the duvet are too heavy, the breakfast are to die for . So over all it’s a lovely place to stay and we would highly recommend the Grosvenor to anyone.
Reviewer: Angela H | Sun 27th Oct 2019 | 4 years ago
Great value.Our team stays here every trip to Plymouth. Situated near landmarks and easy to find good dining then take take a nice walk.But the best part to me is the staff who keep it very clean and are always friendly and helpful
Reviewer: Jim J | Fri 25th Oct 2019 | 4 years ago
As always a brilliant stay
Reviewer: Dominic F | Thu 24th Oct 2019 | 4 years ago
my stay was enjoyable. Room was clean and comfortable. Shower room everything worked and TV worked too. Staff friendly and food well cooked.
Reviewer: Dennis R | Thu 24th Oct 2019 | 4 years ago
If your going to stay in Plymouth this is the hotel to stay in, Great breakfast staff are outstanding rooms are very clean and comfortable easy off parking and you are a few steps away from the Hoe a short walk to the town centre and the Barbican. We will be staying again. Keep up the good work.
Reviewer: David W | Wed 23rd Oct 2019 | 4 years ago
Great stay, comfortable bed and room, good breakfast
Reviewer: Joan B | Tue 22nd Oct 2019 | 4 years ago
Very clean. Very tidy and well appointed. Foc parking if you get early !!Stay in many hotels but this one was just lovely
Reviewer: Rodger F | Tue 22nd Oct 2019 | 4 years ago
Lovely warm welcome on our arrival which continued throughout our stay.The condition of the hotel was excellent.We were given the option of changing rooms if we wished.Will be back!
Reviewer: Bridget M | Mon 21st Oct 2019 | 4 years ago
Very clean and a really comfortable bed!the staff were warm and friendly and excellent breakfast. Would stay here again. Thank you.
Reviewer: Abigail A | Mon 21st Oct 2019 | 4 years ago
Great location, lovely staff at check in, breakfast and check out and very comfortable, well appointed rooms.
Reviewer: Paul S | Wed 16th Oct 2019 | 4 years ago
Been bringing small groups her for over 10 years.Always excellent service, clean, well-prepared rooms and a great breakfast!
Reviewer: Chris T | Tue 15th Oct 2019 | 4 years ago
a very comfortable stay, with very friendly staff
Reviewer: Phillip N | Mon 14th Oct 2019 | 4 years ago
Lovely clean Hotel with excellent facilities and friendly, helpful Staff.Breakfast was delicious... cooked to order!Perfect location for exploring Plymouth.This was our second stay and we shall be returning!
Reviewer: David B | Sat 12th Oct 2019 | 4 years ago
The hotel rooms, hospitality and service are exceptional.We look forward to our next visit.
Reviewer: Ian F | Fri 11th Oct 2019 | 4 years ago
Back again for another year (this is turning into quite a habit!). I read that the hotel had new owners recently and was curious to see if they maintained it as before or mucked about with the winning formula. Well I'm pleased to say that all remains as good as always with superb staff, a cracking breakfast and a very relaxed atmosphere. See you next year!
Reviewer: Chris M | Tue 8th Oct 2019 | 4 years ago
I enjoyed my recent stay at the Grosvenor the hotel was clean and well presented the receptionist was friendly on arrival the room warm and comfortable 32 inch Smart TV good reliable internet access quiet location no traffic noise the breakfast room clean and good choices of tea cereals etc.Service was quick after ordering and choices of cooked breakfast large TV.Would recommended to friends and family to stay and would stay with you again.Pleased overall
Reviewer: Ken D | Tue 8th Oct 2019 | 4 years ago
We have stayed at The Grosvenor 4 times in the past 6 years. As always we have a nice comfortable room with good service. The staff are great and go out of their way to help. Situated close to the city centre and the Barbican there is always plenty to do. A great place to stay.
Reviewer: John R | Mon 7th Oct 2019 | 4 years ago
Stayed in a double room, which was comfortable and very clean.We managed to get a parking space at the back of the hotel as there are only about 8.Hotel very close to The Hoe Park and plenty of cafes and restaurants along the seafront.The staff were extremely friendly, there wasa good range of breakfast options also.Would definitely stay again if we’re in the area.
Reviewer: Gary B | Mon 7th Oct 2019 | 4 years ago
The staff are great, The hotel is lush and was offered parking in a secure space with CCTV.Will be back again.
Reviewer: Mat S | Fri 4th Oct 2019 | 4 years ago
Very welcoming and helpful staff. We were able to access our room early so that we could change in readiness for our daughter's graduation ceremony. The room was comfortable and the breakfast accommodated our dietary requirements for non dairy and gluten free.
Reviewer: Fiona W | Thu 3rd Oct 2019 | 4 years ago
I stayed at the Grosvenor for a week end of September 2019. Room was clean and well maintained. Staff were very friendly and on hand 7am - 12pm to answer questions and give good advice about hotel policy and Plymouth highlights. Breakfast was excellent. Positioned at the top of the Hoe; there are wonderful views literally 2 mins from the hotel. Trains and buses are 10 minutes away in the town center. I highly recommend this hotel. For the price it was excellent value!
Reviewer: Mark P | Tue 1st Oct 2019 | 4 years ago
could not fault the hotel, staff or service.,have booked again for 2 nites next year already.
Reviewer: Nigel F | Tue 1st Oct 2019 | 4 years ago
Very friendly, comfortable small hotel.Spotlessly clean with staff always keen to help it was pleasure to stay here.
Reviewer: FRED R | Mon 30th Sep 2019 | 4 years ago
Lovely clean hotel and very helpful and friendly staff. We managed to park in the hotel carpark but there always parking spaces outside the hotel.
Reviewer: Marie C | Mon 30th Sep 2019 | 4 years ago
Very comfortable room and spotlessly clean,plenty of hot water and good quality towels. Excellent breakfast served by friendly staff, receptionist a credit to the hotel with information and charm. Will return for another stay.????????
Reviewer: Jim R | Mon 30th Sep 2019 | 4 years ago
My wife and I spent a fortnight at this Hotel which we both enjoyed.We arrived around 8.30.pm and received a lovely welcome.there were two staff on reception who took our cases up to our room which was on the second floor and was also very nice. Breakfast was great all you could eat,plus more besides.Thank you for a great time will come again soonCliff and Margaret.
Reviewer: Cliff S | Sun 29th Sep 2019 | 4 years ago
We took an upgrade on our room and had an excellent experience... great staff too
Reviewer: Greg A | Sat 28th Sep 2019 | 4 years ago
The rooms are consistently comfortable and clean.The staff is always attentive and friendly.I never worry that a corporate guest will be disappointed.
Reviewer: Jim L | Tue 24th Sep 2019 | 4 years ago
Stayed here for two nights for my daughter's graduation, nice hotel, comfortable rooms, friendly staff, good breakfast. Reasonably priced. Only issue was parking, managed to get space in car park, if not would of been very expensive to park outside.
Reviewer: Angela C | Tue 24th Sep 2019 | 4 years ago
My wife, my mum and I were visiting Plymouth for our daughters graduation and stayed at The Grosvenor for two nights. From the minute we got there we were welcomed with smiles and every member of staff we encountered would smile and check we were okay. We were greeted every morning by reception staff, housekeeping and breakfast staff with a good morning and a smile. Every night we were wished a pleasant evening. The bar service is very welcoming and set in some very nice and comfortable rooms. The hotel was spotless, and I mean spotless, we have never stayed in a hotel that was so clean and tidy; despite it being packed due to graduation week. The room was was very well decorated, well serviced and the bed was huge and exteremly comfortable. Location is perfect, right on the Hoe and just a ten minute walk into the Barbican area andcity centre. You will not find a more welcoming hotel in Plymouth and the breakfast is pretty bloody awesome aswell. The management and staff should be exteremely proudof the service they offer. Well done and thank you for a lovely stay.
Reviewer: Chris C | Mon 23rd Sep 2019 | 4 years ago
The hotel was lovely, the staff were very friendly and helpful. The hotel was very clean and breakfast was plentiful.
Reviewer: Hazel M | Mon 23rd Sep 2019 | 4 years ago
Booked the grand suite for our theatre stay.Great location. Our room was super, large bed and a lovely scoop bath. Great choice at breakfast too. Already booked for two weeks time.
Reviewer: DONNA K | Sun 22nd Sep 2019 | 4 years ago
Lovely friendly and clean hotel. Breakfast was great too. This was a fabulous stay for daughter’s graduation ????????????? and we couldn’t have had a better hotel for location. Would definitely recommend this hotel.
Reviewer: Joanne B | Sun 22nd Sep 2019 | 4 years ago
We stayed at the hotel for our daughter’s graduation.Great location near to the hoe. Convenient free parking, large and clean rooms, obliging staff and good breakfast. Would stay here again if we visit Plymouth again.
Reviewer: Angela K | Sun 22nd Sep 2019 | 4 years ago
Highly recommended.Great location, very clean and spacious rooms.Staff very friendly.Breakfast always served with a smile and good quality too.
Reviewer: Abigail C | Sun 22nd Sep 2019 | 4 years ago
Clean, comfortable hotel with very helpful staff. Great location for those that need accommodation near the Hoe, particularly a student that is graduating.
Reviewer: Tina P | Fri 20th Sep 2019 | 4 years ago
Had a lovely stay for Graduation. Breakfast was fab! On street parking for £5 a day was convenient. Rooms were clean and comfortable. Mattress a bit too soft.
Reviewer: Beth J | Thu 19th Sep 2019 | 4 years ago
Nice room great breakfast friendly/helpful staff what more can you ask for, great location and lovely communal/bar area.
Reviewer: DEREK F | Wed 18th Sep 2019 | 4 years ago
The Hotel was clean and the staff attentive and friendly. Ideally situated for the Hoe and breakfast was ideal. World certainly be happy to stay here again.
Reviewer: Mark B | Wed 18th Sep 2019 | 4 years ago
Lovely HotelNice staffGreat location
Reviewer: Paul C | Tue 17th Sep 2019 | 4 years ago
My wife and I stayed for 2 nights on 13/14 September. Our room (number 3) although quite small was very comfortable and clean, and being at the rear of the hotel was quiet for both nights. The included breakfast was very ice with a good selection. The hotel is in a good location being only a short distance from the Ho. We would definitely stay here again.
Reviewer: Roger F | Tue 17th Sep 2019 | 4 years ago
Only stayed 1 night so the small single room was all I needed.The staff are friendly, efficient and very helpful.Thank you.
Reviewer: Andrew G | Tue 17th Sep 2019 | 4 years ago
Hotel was clean, tidy and had friendly staff. The room was also clean and plenty big enough for a couple. There was a nice small social area with bar that was open til late and no restriction on when to be back by either. In all a lovely stay.
Reviewer: Jason L | Mon 16th Sep 2019 | 4 years ago
Had a lovely stay, very relaxing. The hotel is perfectly situated, spotlessly clean and well kept. The staff were all polite and cheery even at breakfast when every guest descended on the restaurant at once.The bar prices were also very good value.Would definitely stay there again.
Reviewer: John J | Mon 16th Sep 2019 | 4 years ago
Excellent hotel, very clean and well kept, fantastic location by the Hoe. Breakfast was very good, I would happily return.
Reviewer: Kenneth M | Mon 16th Sep 2019 | 4 years ago
Great hotel will be back. Lovely location can't fault anything.
Reviewer: Ian E | Sun 15th Sep 2019 | 4 years ago
My wife and I were referred to the Grosvenor by another hotel which was fully booked. We were impressed with the cleanliness and comfort of our room and the excellent breakfast. Parking was an issue but the hotel offered an overnight voucher on the adjoining streets for £5 which was very convenient. (In fact we did not realise that Blue Badge holders could park for free so check before you pay!) We recommend the Grosvenor unreservedly for value and quality.
Reviewer: LAWTON P | Sun 15th Sep 2019 | 4 years ago
Good location, lovely breakfast, large room/bathroom, shame there is no lift, as we were on the top floor.
Response
Thank you for finding the time to leave this review. It\'s great you found the hotel well situated, enjoyed the breakfast and the room. We do have a lot of stairs here, unfortunately, it is a very old building that was originally comprised of three separate houses so the layout doesn\'t allow us to put in lifts. We can however, try our very best to provide you with a room on a lower floor if you let us know in advance if you choose to stay with us again.Kind regards,Alana
Reviewer: Richard F | Sat 14th Sep 2019 | 4 years ago
Had a wonderfully relaxing stay. Breakfast was cooked to perfection and the rooms were kept clean and refreshed every day. Lounge areas are inviting with a greaf bar area. Thank you to the staff for a great short break.
Response
Thank you for taking a moment to leave this fantastic review. There really are some lovely comments here, and I will pass them on to our \'Grosvenor team\'! We are so pleased you felt relaxed and enjoyed breakfast, we try to source lots of the products locally so hopefully this all added to the taste!We hope you would choose to stay with us again, if you find yourself back in the local area.Kind regards,Alana
Reviewer: Michelle H | Thu 12th Sep 2019 | 4 years ago
We were here again on Uni visit and our stay was excellent as usual. The staff are great, the room was comfortable and clean, breakfast really good and able to park the car out front. If you don’t know the hotel it is almost on the Hoe, easy access to the Barbican and town and a 15 minutewalk to the Cremyll ferry.
Response
Thank you for finding a moment of your time to leave a great review. It\'s fantastic to read that you keep choosing to stay with us here at \'The Grosvenor\' and find us well situated for your needs. We will look forward to your return.Kind regards,Alana
Reviewer: Philip S | Mon 9th Sep 2019 | 4 years ago
I enjoyed four excellent days and Nights at this comfortable and extremely friendly hotel. It is conveniently situated near the city centre and also the beautiful Plymouth Hoe.I have no hesitation in recommending it.
Response
Thank you for leaving such a lovely review, we are so pleased you found us friendly! We really do pride ourselves on our friendliness and level of service so these comments are really appreciated and I will pass them on to our team. We hope you will choose to stay with us here at \'The Grosvenor\', should you return to Plymouth. You were an absolute pleasure to accommodate.Kind regards,Alana
Reviewer: Jane E | Sun 8th Sep 2019 | 4 years ago
Have stayed many times before and this hotel is always our first choice.Excellent breakfast, nice bar area and close to the Hoe.Only downside is lack of soundproofing in the rooms, we can hear people showering and flushing the loo in nearby rooms.
Reviewer: Catherine B | Sun 8th Sep 2019 | 4 years ago
Our three nights at the Grosvenor were a pleasure. The room was not fancy but clean and comfortable, the staff were friendly and helpful, and the breakfasts were delicious. We loved staying so close to the Hoe, and being able to park! We would happily recommend this hotel to friends.
Response
Thank you for finding the time to leave us such a wonderful review. We really are so pleased you had comfortable stay with us and you would recommend us. We will definitely look forward to accommodating any of your friends in the future.Kind regards,Alana
Reviewer: Deborah B | Sun 8th Sep 2019 | 4 years ago
Good hotel to stay in central area for Plymouth. Staff are very friendly, rooms are clean and great breakfast choice.Things to improve on: bathroom towels are far to small. No bottled water or box of tissues in the room which are pretty standard these days. We stayed in room 5 which we stayed in a few weeks ago and we had reported the shower door was broken but it hadn’t been repaired.
Response
Thank you for taking a moment of your time to leave us a review. We are pleased you found our service, cleanliness and breakfast options good. We pride ourselves on these aspects and try to source lots of our breakfast products locally.We appreciate all feedback so I will pass on the other comments to the owners of the hotel. In regards to the tissues and bottled water, we do offer water at Reception and can look into possibly putting them within the rooms, however, we do try to keep our rooms cost effective for a multitude of people with breakfast all included. We would also find people would open the water and then not use it which would create a lot of waste.I can only apologise regarding the shower door, we have maintenance personnel within the premises so this should of been looked at within a short space of time of you reporting it. I can only assume human error was made with passing the issue on. So I am extremely sorry for this and I will make sure management and maintenance are aware.We hope this didn\\\'t impact on your stay with us too much, and we hope we could accommodate you with an improved stay in the future, should you return to Plymouth.Kind regards,Alana
Reviewer: Cheryl H | Tue 3rd Sep 2019 | 4 years ago
All aspects of the hotel were excellent !!!
Response
Thank you for finding the time to leave us such a high rated review! We hope you would choose to stay with us here at \'The Grosvenor\' again.Kind regards,Alana
Reviewer: Tony S | Mon 2nd Sep 2019 | 4 years ago
10/10 for my stay friendly staff very clean very helpful good breakfast highly recommendstaying here.
Response
Thank you for taking a moment of your time to leave us such a fantastic review! We are extremely pleased you found so many positive aspects during your stay, and we will look forward to hopefully accommodating you in the future.Kind regards,Alana
Reviewer: Mrs. M | Mon 2nd Sep 2019 | 4 years ago
A very interesting vacation for a few days holiday, plenty to see and do as this Hotel is situated a vert short walk to the top of the Hoe.The Hotel is exceptionally tidy and clean, all the staff are really polite and help full and their Breakfast gives you a good start for the Day ahead...I would certainly recommend this Hotel for Accommodation...
Reviewer: Hodson T | Fri 30th Aug 2019 | 4 years ago
The hotel is very clean, very friendly helpful staff, great location for the hoe,barbican and city centre. the only down side was breakfast a bit rushed ,we had not finished our cornflakes when the cooked breakfast we had ordered turned up and just put on the table, so we had a choice leave the cornflakes or let the breakfast go cold, apart from this little problem everything at the hotel is great and we would stay there again
Reviewer: David B | Fri 30th Aug 2019 | 4 years ago
We arrived late from the ferry but the receptionist was very helpful and jolly. Breakfast was delicious. The room was good and clean. This was the second time we have stayed and will return
Reviewer: Allwork | Wed 28th Aug 2019 | 4 years ago
We stopped over for just one night on the way back from the ferry. It's a perfect location, being just ten minutes walk from the ferry terminal and two minutes from the Hoe and seafront.The hotel is very well presented, quality fittings and furnishings and good public areas for relaxing.Staff are excellent, very welcoming and attentive.Next time we will stay longer and take in a show. The Pavilions being only two minutes walk away makes it the ideal location for a city break.
Reviewer: Tony C | Tue 27th Aug 2019 | 4 years ago
Clean and tidy hotel and room.Very pleasant staff. Good location for city centre and the Hoe.
Reviewer: Bayliss | Tue 27th Aug 2019 | 4 years ago
My daughter and I traveled to Plymouth to find lodgings. We stayed at the Grosvenor Hotel. It was very reasonably price which involved a lovely breakfast.It us very near the How and the Barbican. We are coming back later in the month because we enjoyed staying at this hotel
Reviewer: Jenny A | Sun 25th Aug 2019 | 4 years ago
Good location, hotel offers an enjoyable breakfast and well maintained rooms.
Reviewer: Andrew R | Sun 25th Aug 2019 | 4 years ago
Great location for The Hoe and Barbican. Hotel has limited car park but there is plenty of on street parking available. We received a warm welcome and immediately noticed how well decorated and maintained the hotel is. Our room was perfectly clean and tidy and the bed supremely comfortable! Breakfast was of good quality and served quickly. Overall, a well located hotel with age and character and pleasant, attentive staff.
Reviewer: Paul K | Fri 23rd Aug 2019 | 4 years ago
My friend and I stayed with you for one night only as we were just on visit for Theatre Royal show. We booked a twin room which was exceptionally clean and quiet but the mattresses on both the double and single bed weren’t very comfortable as we could feel the springs. It wasn’t a major issue as we were only staying one night but thought the information would be of some help to you..Staff were great and very welcoming and friendly, breakfast good but unfortunately the bacon I was given shouldn’t have been put on the plate as it was very over cooked..Maybe I should have sent it back but the staff were so nice didn’t want cause a fuss and my scrambled eggs were the best I’ve had in a long time. Would stay with you again but possibly make sure we have better mattresses on our beds.
Reviewer: Susan J | Fri 23rd Aug 2019 | 4 years ago
Ideal location with loads of on street parking.The £5 daily ticket was excellent value too.The staff were both friendly and helpful. My sister Ginny Gilman with whom I travelled also liked it,Will come again.Thanks
Reviewer: Penny R | Tue 20th Aug 2019 | 4 years ago
Parking available at small charge for 24 hrsHusband coeliac no problem very helpfulHotel spotless very well situated for the Hoe Barbican Theatre Royal and main shopping area which we done all thank you The Grosvenor Plymouth we will be back.
Reviewer: Sue T | Mon 19th Aug 2019 | 4 years ago
Hervé is a gold address to remember! Nice, quiet, ideally located juste 2 minutes walk from the Hoe ans 7 minutes from the city centre. My room was very clean, well-equiped, the bed confortable ans the breakfast just what you Can expect from an English breakfast. Also the Girls at the reception was very kind.
Reviewer: Basma J | Sun 18th Aug 2019 | 4 years ago
We have used the hotel for the last 5 years when coming to The British Fireworks Championship. A great hotel, friendly staff and good service. Would recommend.
Reviewer: Penny W | Sat 17th Aug 2019 | 4 years ago
If you want to visit Plymouth , and you really should, this is an ideal hotel to base your visit from. Rooms are comfortable and very clean . Breakfasthas choices to suit most people and although there is no on site restaurant you are literally a hop and a skip from a wide range of restaurants ranging from budget to expensive . Proximity to the Hoe and Barbican means some lovely walks and historic reminders of Plymouths past . We had a car to explore further afield and parking at the hotel was no problem with the hotel offering a resident street parking which works out a bargain.
Reviewer: Margaret R | Sat 17th Aug 2019 | 4 years ago
A great hotel in a super location for the town center.Lovely and quiet,very clean and comfortablegreat breakfast
Reviewer: Mike B | Sat 17th Aug 2019 | 4 years ago
As fans of the firework my friend and i stayed at the Grosvenor for the first time last year - and were happy to reurn again this year. As before really friendly, and helpful staff. clean rooms (I like the tiny one at the top - just right!) Perfect location for a stroll into town. Parking notas tricky as you might imagine - the parking permit you can buy from the hotel is adequate and we have always found somewhere within easy walking distance of the hotel (outside this time!!)
Reviewer: Rosie L | Sat 17th Aug 2019 | 4 years ago
Great place to stay ideal position, clean and tidy friendly staff. Booked again for next year
Reviewer: Martin C | Sat 17th Aug 2019 | 4 years ago
The location was perfect, 2 minutes walk from The Hoe, 10 minutes walk from the Harbourside and Barbican and 20 or so minutes from the city centre. The room was lovely (although it was on the 5th floor which wasn’t ideal as my husband had bad hips). Breakfast was enjoyable and plentiful. We have booked already for the same time next year!
Reviewer: Jan W | Sat 17th Aug 2019 | 4 years ago
I have satyed at the Grosvenor on a number of occasions. It is my go to hotel while on business in Plymouth.Always a good comfortable room and a great breakfast.
Reviewer: Andrew B | Fri 16th Aug 2019 | 4 years ago
Second visit here, good clean comfortable accommodation, excellent cooked to order breakfast, lovely staff. Definitely recommend as very centralfor theatre and Hoe.
Reviewer: Gaynor M | Fri 16th Aug 2019 | 4 years ago
THANK YOU FOR PROVIDING OUR ACCOMMODATION AT THE GROSVENOR FOR THE SECOND TIME THIS YEAR,WE WERE GREETED VERY POLITLY AT THE DESK AND DIRECTED TO OUR ROOM . ON RETURNING IN THE AFTERNOON WE WERE ONCE AGAIN MADE WELCOME BY THE STAFF AND WE SPENT THE EVENING TALKING TO TOM AT THE BAR. SO IF POSSIBLE COULD YOU GIVE HIM A BIG THANK YOU FROM US{THE WELSH COUPLE} FOR MAKING OUR STAY MOOR ENJOYABLE AS FOR THE HOTEL VERY CLEAN AND TIDY, VERY NICE BRECKFAST,STAFF BRILLIANT WILL DEFANTLY COME AGAIN
Reviewer: toghill | Wed 14th Aug 2019 | 4 years ago
Pleasant overnight stay with good breakfast. Could leave music on in reception area but turn off in library lounge please.
Reviewer: Nicholas P | Sun 11th Aug 2019 | 4 years ago
The cooked breakfast was great, but let down by the horrible coffee. The hotel was very clean, with pleasant staff. The wooden framed bed stuck out from under the mattress, and badly bruised my shins when walking around it.. We managed to park for free for entire stay in the small hotel car park, by arriving at around 11am. We would stay again.
Reviewer: Andy J | Sun 11th Aug 2019 | 4 years ago
We were impressed by the cleanliness of the hotel. Friendliness of the staff.We felt our room and the amenities tobe goodvalue for money.The breakfast which was included in the price was excellent. We would definitely stay again.
Reviewer: Sharon S | Sun 11th Aug 2019 | 4 years ago
As always, I had a lovely stay.The staff are friendly and helpful, the breakfast yummy!Thank you
Reviewer: Marie A | Thu 8th Aug 2019 | 4 years ago
Very comfortable and a convenient central location within easy walk of the seafront.
Reviewer: Jim M | Tue 6th Aug 2019 | 4 years ago
A really nice hotel, in a good location, with a great breakfast and service.Very limited parking around the back.
Reviewer: Jason W | Tue 6th Aug 2019 | 4 years ago
I originally was traveling to Plymouth to visit my terminally ill brother unfortunately the day before I was due to arrive he passed on phoneing hotel to change booking to accommodate my husband for support the receptionist basically said when I explained the situation don’t worry i will sort you have enough to deal with true to her word when we arrived room upsized all sorted and only charged a very reasonable fee to do at short notice amazing unknown to staff I my self had only just come out of hospital recovering from operation on last night of stay I was admitted to hospital again in the morning the staff made sure my husband was ok as never been to Plymouth and were amazing so as I said great staff great food lovely place can’t thank enough
Reviewer: John G | Tue 6th Aug 2019 | 4 years ago
We had a great time at the Grosvenor. The check in was super easy. Unbelievable location for hoe barbican, and town. The room had sufficient space and very clean.No complaints with the facilities and breakfast.Only issue we had was given the recent heat and lack of air flow the room was a little toastie. No aircon or fan made it a little hot but not unbearable.However it did not ruin what was a fab stay and great weekend.
Reviewer: Jon D | Mon 5th Aug 2019 | 4 years ago
Short break in Plymouth. Ideal location being only a few paces from the Hoe. Breakfast was very good. Staff were helpful and friendly. An enjoyable stay all round. Stayed here before, and will be staying again. Thanks Grosvenor!
Reviewer: David H | Mon 5th Aug 2019 | 4 years ago
My partner and I have just come back from a short stay at The Grosvenor and as usual the service we received from all members of staff was second to none.we have stayed at the Grosvenor more times than I can recall , and it always feels like we going home , when we leave we can’t wait to go back again. Thank you Jo and all the staff for a truly lovely stay yet again.
Reviewer: Angela H | Sun 4th Aug 2019 | 4 years ago
We had yet another fantastic stay. Having stayed several times before, we are never disappointed. Perfect location for the theatre. The young man behind the bar on Friday evening was an absolute pleasure, a real asset. We will definitely return. Thank you
Reviewer: Sam K | Sun 4th Aug 2019 | 4 years ago
Handsomely decorated hotel made from three terraced houses, close to the Hoe and City Centre amenities. I think the interior appearance could be significantly improved by more and some better quality pictures and artwork, better hung/positioned. All staff friendly and helpful. Excellent breakfast, very well presented.
Reviewer: Mark C | Fri 2nd Aug 2019 | 4 years ago
Thankyou to the ladies at the Grosvenor for looking after us so well during our stay. Very kind staff made it a delightful short break and hope to do it again soon
Reviewer: Steed | Thu 1st Aug 2019 | 4 years ago
Beautiful hotel in a fabulous locationImmaculately cleanStaff so friendly and helpfulReally good breakfast servedI would definitely stay at The Grosvenor again
Reviewer: Joy W | Thu 1st Aug 2019 | 4 years ago
Very clean and comfortable rooms, friendly staff and a relaxed atmosphere.
Reviewer: Marine L | Wed 31st Jul 2019 | 4 years ago
We had a really lovely time at the Grosvenor Plymouth, very friendly and accomodating and a good breakfast!
Reviewer: Victor N | Mon 29th Jul 2019 | 4 years ago
Coming here for some years and it always offers a warm welcome and excellent service. Clean, helpful friendly staff and great breakfast.
Reviewer: Simon U | Sun 28th Jul 2019 | 4 years ago
Nice Hotel, quiet area, near to the Hoe,good breakfast, enjoyed the stay.would stay there again.
Reviewer: Paul S | Sun 28th Jul 2019 | 4 years ago
Clean and well appointed. Very friendly and helpful staff.Excellent breakfast
Reviewer: William B | Fri 26th Jul 2019 | 4 years ago
A friendly welcome from staff, pleasant very clean room, nice bar to have a drink before going out for the evening. Great location near the Hoe and an easy walk to the Barbican.
Reviewer: Caroline S | Thu 25th Jul 2019 | 4 years ago
Great hotel. Perfect spot. Clean, good breakfast. The staff a friendly and helpful. The place to stay in Plymouth! *****
Reviewer: Michael F | Mon 22nd Jul 2019 | 4 years ago
Brilliant hotel very welcoming very clean cracking and a breakfast that was spot on
Reviewer: Stephen D | Mon 22nd Jul 2019 | 4 years ago
Just spent the weekend in Plymouth and was very fortunate to stay at this smashing hotel..very central to the hoe and city centre,on arrival we were welcomed by a lovely receptionist who was polite and courteous and told us everything we needed to know..The room itself was clean and tidy and the bed was lovely and firm just as we like it..the staff throughout our stay were excellent and very professional at there jobs and as for breakfast WOW plenty to choose from and the cooked breakfast was cooked to order,hot and plentiful..we go to Plymouth quite a few times a year for weekends away and now we have found this little gem of a place we will definitely be going backðŸ‘ðŸ‘ðŸ‘
Reviewer: Vincent M | Mon 22nd Jul 2019 | 4 years ago
What a smashing hotel with friendly staff who couldn't do more for their guests. I will go back any chance I get
Reviewer: Graham A | Sat 20th Jul 2019 | 4 years ago
Stayed at the Grovenor Hotel a number of times and never disappointed. It has everything you need on a visit ti Plymouth.Modern decorClean RoomsWonderful breakfastHelpful StaffGood FacilitiesPerfect LocationReasonably PricedI can highly recommend it.
Reviewer: Susie J | Sat 20th Jul 2019 | 4 years ago
This was our second visit and we were not disappointed the staff were excellent and extremely helpfully. Great location if you are staying in Plymouth many thanks to all for making our stay pleasurable.
Reviewer: Jeanne S | Fri 19th Jul 2019 | 4 years ago
First time we have stayed at the Grosvenor and it was just fantastic beautiful hotel, staff very freindly and excellent breakfast.Room was comfy and clean will be back next time we visit Plymouth thank you.
Reviewer: Mrs W | Thu 18th Jul 2019 | 4 years ago
I had a pleasant and comfortable night at the Grosvenor, with a good breakfast in the morning.The staff were very pleasant and helpful.I look forward to my next visit.
Reviewer: Tim H | Wed 17th Jul 2019 | 4 years ago
Third time of staying and again a perfect place to stay
Reviewer: James H | Mon 15th Jul 2019 | 4 years ago
Very good hotel. Rooms are well decorated. Service is good and so is the breakfast. Location to the city centre and the Plymouth front is excellent.
Reviewer: Cheryl H | Mon 15th Jul 2019 | 4 years ago
Excellent location near Sea, shops and theatre. Wonderful fish restaurants in the area by the harbour. Hotel beautifully clean, staff efficient and friendly. Breakfast good selection.
Reviewer: Maureen D | Sat 13th Jul 2019 | 4 years ago
Excellent service. Room perfect. When we visit Plymouth again this is definitely where we will be staying. Great location.
Reviewer: Patsy F | Sat 13th Jul 2019 | 4 years ago
The Room was very small and so was the bathroom, but the staff very nice and helpful, good breakfast and a good location to explore the city
Reviewer: Sven P | Fri 12th Jul 2019 | 4 years ago
I have been using the Grosvenor Hotel in Plymouth for a few years for work.The rooms are clean and airy, staff are so friendly, easy walking distance to Plymouth and Barbican etc.If I don't fancy going out for food I can order a takeout or go to the supermarket and they are happy to give me plate and cutlery and eat in their quiet dining area or sit in the bar area.All the staff are friendly and always happy to help.Thank you for looking after me over the years of coming.
Reviewer: Ms. H | Fri 12th Jul 2019 | 4 years ago
I had a one night stay in a single room at The Grosvenor Plymouth, all the staff were very welcoming and happy to help with anything, room small but had all I needed, bed comfy, great breakfast and a fantastic location. I would happily stay there again and recommend this friendly hotel.
Reviewer: Miss G | Thu 11th Jul 2019 | 4 years ago
Excellent hotel and service, great location.Breakfast excellent.Highly recommended.
Reviewer: Lesley A | Thu 11th Jul 2019 | 4 years ago
Nice spacious roomVery cleanHelpful staffDelicious breakfast
Reviewer: Elliott S | Wed 10th Jul 2019 | 4 years ago
Clean and well-kept, with a useful bar open until late. Breakfast was nicely-cooked and staff friendly.
Reviewer: Lara P | Wed 10th Jul 2019 | 4 years ago
Lovely hotel, one of the cleanest I have ever been in! Very quiet and very friendly staff. Good breakfast also.Just a minutes walk to Plymouth Hoe and well situated to town centre.Would stay here again!
Reviewer: Marie J | Mon 8th Jul 2019 | 4 years ago
lovely hotel, convenient location, fantastic staff and scrummy breakfast
Reviewer: Neil E | Mon 8th Jul 2019 | 4 years ago
Nice decoration for the lobby. More standard for the rooms.But clean and quite enough.Very nice staff.I recommend.
Reviewer: Thomas G | Sat 6th Jul 2019 | 4 years ago
I really enjoyed staying at the Grosvenor.Room was very comfortable, included breakfast great and the service was terrific from all staff. Having stayed numerous properties in Plymouth over the years Grosvenor is definitely no.1.
Reviewer: Neville B | Sat 6th Jul 2019 | 4 years ago
Very well situated hotel close to seafront. Friendly helpful staff & very clean room.
Reviewer: Helen M | Sat 6th Jul 2019 | 4 years ago
Staff were excellent, breakfast amazing choices, room clean tidy with plenty of storage space. Lovely atmosphere in all areas. Would recommend the Grosvenor as a great place to stay.
Reviewer: Graham B | Fri 5th Jul 2019 | 4 years ago
A fantastic place with very helpful staff. We would happily come back here.
Reviewer: Sean W | Fri 5th Jul 2019 | 4 years ago
As before (this is my 5th visit) the staff are friendly & helpful, the place is spotless and the breakfasts are fresh & delicious.Very near to Plymouth Hoe so pre- or post- breakfast walks are a must !"
Reviewer: DAVID U | Wed 3rd Jul 2019 | 4 years ago
Lovely hotel, staff pleasant and go out of their way to accommodate your needs. Happy with my room/facilities. Will be back next year. Keep up the good work
Reviewer: Mr P | Mon 1st Jul 2019 | 4 years ago
Really nice hotel right by the Hoe. Single room a little small should have upgraded to the twin for the extra.
Reviewer: Allie P | Mon 1st Jul 2019 | 4 years ago
Nice single bedroom on first floor as I walk with difficulty, with table and chair if you had to do some writing.Liked the shower.Breakfast in basement I enjoyed, and all staff are friendly.Nice to be near The Hoe and Theatre Royal. Will tell friends and will come again.
Reviewer: Mrs T | Mon 1st Jul 2019 | 4 years ago
First time we have stayed at the grovenorexcellent visit will definitely stay again
Reviewer: Michael T | Sun 30th Jun 2019 | 4 years ago
Great location, staff and facilities could not have been better.Thank you.
Reviewer: Mr B | Fri 28th Jun 2019 | 4 years ago
Great location. So close to the Hoe. Perfect for attending university open day. 20 mins walk to the campus. By taking a different route there and back we managed to see the main sights of Plymouth.Hotel clean and breakfast amazing. So much choice of cooked foods and lots of cereal choices too. Helpful staff found me non-cows milk when I realised I'd forgotten mine. Rooms good size and well appointed. Characterful house. Lots of noise from the room above at bedtime and early morning. Clearly an elephant had booked the room above me ;) Staff were so pleasant, helpful & generally lovely. Good locked cupboards to store luggage on the day of departure. Shame daughter isn't going to apply to this uni, I was looking forward to staying at the Grosvenor again!
Reviewer: Valerie W | Thu 27th Jun 2019 | 4 years ago
Very comfortable, friendly, helpful and super clean. Great for my purpose. Would highly recommend for the single traveller
Reviewer: Jan C | Wed 26th Jun 2019 | 4 years ago
The hotel was very good, clean and very good location, staff very helpful and polite. WIFI was very slow and off line very frequently. We feel breakfast should also include self serve a variety of cheeses,cold meats and perhaps a variety of bread.
Reviewer: Michael F | Wed 26th Jun 2019 | 4 years ago
We found it very clean and tidy ‘ they serve a goodbreakfast to set you up for the dayAll the staff were very friendly and helpful
Reviewer: G.R. F | Wed 26th Jun 2019 | 4 years ago
I had a really enjoyable stay at The Grosvenor. Very helpful receptionist and a lovely, well appointed bedroom. Tasty breakfast.
Reviewer: Parker | Tue 25th Jun 2019 | 4 years ago
We have stayed here half a dozen times now and love it.It’s clean, well run, quiet and in a great location for central Plymouth and the Hoe.All the staff are polite, helpful and above all happy.We will be staying there again on our next visit to Olymouth.
Reviewer: Adrian P | Tue 25th Jun 2019 | 4 years ago
We booked a room at 'The Grosvenor' for one night as we went to watch 'Les Mis'. The receptionist welcomed us, check in was easy and quick. The room was clean and tidy and perfect for a short stay! Breakfast was lovely, the hotel bar had a variety of drinks and the lounge area was lovely! We would definitely come back and recommend it :-)
Reviewer: Dagna K | Mon 24th Jun 2019 | 4 years ago